Liv Retreats Reviews 

182
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, most reviewers were unhappy with their experience overall. Visitors reported severe cleanliness issues, describing dirty facilities, stained mattresses, and broken furniture throughout their rented accommodations. Guests frequently complained that essential amenities like ovens, heating systems, and hot tubs malfunctioned or completely failed during their stays. Reviewers additionally struggled with booking discrepancies and difficulties communicating with management when trying to resolve problems. Some reviewers were happy with specific aspects of their stay, noting that certain cabins were clean, warm, and equipped with relaxing hot tubs. Consumers also mentioned encountering friendly and helpful staff members who genuinely tried their best to assist visitors.

What people talk about most

Facilities

Customers consistently note negative experiences with facilities, pointing out that accommodations feel run... See more

Product

People report widespread disappointment and negative experiences regarding the product. Reviewers... See more

Quality

Consumers express deep disappointment regarding the poor quality and lack of cleanliness in the... See more

Booking process

Reviewers highlight negative aspects of booking_process, expressing deep disappointment with the arrangements... See more

Staff

Clients share ambiguous opinions on staff, with some consumers reporting unhelpful and rude behavior when... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Had a lovely short break a few problems though the smell of weed coming from cabin 32 was very strong, when reported to staff nothing was done about it, no restaurant on site which is a shame

Rated 2 out of 5 stars

We stayed for 2 nights at the Lincoln site In cabin 28 at a cost of £417 The cabin and hot tub where clean and nice looking and the staff we came across were amazing, The pub on site is also rea... See more

Rated 4 out of 5 stars

We booked a Monday-Friday away in Sherwood Forest Liv Retreats. When we first arrived we were hopeful for a hot tub, which we didn’t have. Reception was incredible helpful and found us another cabin w... See more

Rated 4 out of 5 stars

On our arrival, we were lucky to get into lodge early ,as we went mid week we were the only visitors on site. The lodges looked great , but you are literally in the middle of no where ! Furni... See more


Company details

  1. Lodging

Written by the company

Our destination retreats capture the essence of contemporary destination experiences which comprise of fully equipped luxury lodges, encompassing secluded outside spaces and private hot tubs. The on-site facilities and engaging activities appeal to all family members, diverse interests and embraces modern-day living.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

182 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.6

All reviews

(182)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helen Day hideaway…

I first booked with Helen Day hideaway Lodge in may it was a beautiful Lodge and helen was more than helpful even when I nearly had to cancel due to family problems but luckily we didn't have to the Lodge was clean and spacious everything you need with a lovely hot tub aswell would definitely recommend it to anybody I have also booked again with helene for next month definitely looking forward to it

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Always loved going to Woodlakes Norfolk…

Always loved going to Woodlakes Norfolk been 4 times to stay. The lodges come with hot tubs , on the lake , so peaceful and quiet. Beautiful surroundings loads to do in the area. The restaurants on site are brilliant and fishing is good too. Dogs loved walking in the forest and around the 5 lakes. Definitely recommend it.

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect

Very helpful and answer all our questions. Responded in a timely manner and managed to find us a great lodge.

August 12, 2024
Unprompted review
Rated 5 out of 5 stars

Helen Day booked us Apple grove was amazing

I just want to say I have booked for this weekend with Helen Day booking I'd 58277
Apple grove country park and wow what a beautiful stay we have had Helen Day booked our stay i must say she is brilliant. She has messaged while I'm here to make sure we was having a lovely weekend told us what was around what we could do. The Lodge was super clean the little tea coffee sugar sachets was a lovely touch. The beds were so comfy we actually couldn't fault it I will definitely book again with her can't wait for my next venture highly recommend.

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect lodge on a lovely peaceful site

We found the lodge on a Facebook page, it’s looked amazing for the price. Messaged Tasha who made it so easy to book, Tasha was a great help and always replied straight away. The lodge was fantastic, the location on site was perfect and so private. A lovely little site with gorgeous woodland and lakes, shame it didn’t have a kids park but they have little projects going on so wouldn’t surprise me if it will have one soon.
Thanks Tasha we’ve had a fabulous weekend and will definitely re book with you.

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you..

The booking process for my upcoming vacation went very smoothly. I had a small issue, but the agent was extremely helpful and resolved it quickly and professionally. Their support gave me peace of mind before the trip. Excellent customer service – I truly appreciate it!

June 14, 2025
Unprompted review
Rated 5 out of 5 stars

Definitely recommend

Really plesent helpful staff, a good choice of places to stay, good prices,
I had the best time with my partner
Would definitely recommend and will be trying other places they have

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

It was grate five stars plus more nice…

Ray bilby
GB

3 reviews
Rated 5 out of 5 stars
3 days ago
Relaxing Weekend in perfect location
We recently stayed for a long weekend . The site was perfect for us, hubby enjoyed the fishing and found it very peaceful and relaxing .
Lovely restaurants on site with good choice of food for all tastes.
Lodge was clean , tidy ,in a perfect location , everything you need for a chilled weekend. Will definitely be visiting again

Date of experience: 30

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Relaxing Weekend in perfect location

We recently stayed for a long weekend . The site was perfect for us, hubby enjoyed the fishing and found it very peaceful and relaxing .
Lovely restaurants on site with good choice of food for all tastes.
Lodge was clean , tidy ,in a perfect location , everything you need for a chilled weekend. Will definitely be visiting again

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Black bull Barmston

We stayed at the Black Bull in Barmston a few weeks ago and loved it .
Lodge was clean , had everything we needed. Hot tub was fantastic.
Close to the beach , short drive to Bridlington was just a lovely break

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Woodlakes staycation breaks

I have just come back from Woodlakes park Norfolk food was amazing staff was very kind and helpful the agent I booked it with through staycation couldn’t have done anymore for me!
The lodge was clean and tidy I absolutely love the hot tub!! everything was as described I can’t wait to book more holidays !!

June 6, 2025
Unprompted review
Rated 1 out of 5 stars

Cancelled with no real explanation

Booked a break for July 2025 with friends for a lodge with a fishing peg and a hot tub.
Received an email to say that our booking had been cancelled with no real explanation.
Rang to find out why & they couldn't have cared less, no other lodges avaliable with hot tub & fishing peg so I requested a refund for the deposit which I have received.
Don't quite know what's going on here but I've read on TripAdvisor that it's happened to other people so I would avoid at all costs!

June 5, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Whilst away at the lodge we made several complaints on site over the weekend. There was a tv but no remote which we reported several times to the receptionist. We were told someone would come and sort it but no one did which left us unable to be able to watch it all weekend. Disappointing for ourselves let alone a 7 yr old child.Then the hot water went off we reported this on several occasions. Someone eventually came late sunday night and couldnt repair it and we were told to go to and use another lodge which had just been left by other occupancts and was filthy I had taken my daughter and granddaughter for a treat due to my daughter having undergone cancer treatment and we wasnt expecting this Over the weekend the smoke alarm batteries had run out and we were left with this constantly beeping all day. Again we reported this several times and tried calling the emergency number given to us with no response. I have sent several emails on my return to the company with no response and also tried to call several times again today with no response. What should have been a weekend to help my daughter overcome an illness we were all left without being unable to bathe or shower, no tv and a constant bleeping noise in the lodge. I'm really disappointed at the lack of concern from the company and absolutely no response to my contact.

May 10, 2025
Unprompted review
Rated 2 out of 5 stars

I’m not overly thrilled with my night…

I’m not overly thrilled with my night away in the Love Lodge.
We had no lighting after a few hours of arriving, and we had no hot water at all throughout the stay. I did walk down to reception, however it was closed.
A member of staff also entered the enclosed garden at around 9am, which I am not thrilled about, it’s suppose to be private.

May 19, 2025
Unprompted review
Rated 1 out of 5 stars

Scam red flags

Paid the deposit then their payment systems went down for over a month. They wanted us to do a bank transfer to a different company, with a different name, that doesn't appear affiliated. They have been rude and obtuse, they do not answer their phones or emails and are rude when they do reply.
They didn't fix the payment system for over a month and then cancelled our booking because they couldn't accept payment and kept our deposit. Every step of the way i hit red flags for cyber scams. We also paid a deposit to the onsite restaurant of a similar name. That has now closed, website for the restaurant has gone and yes, they won't refund our deposit for the meals either.

May 1, 2025
Unprompted review
Rated 2 out of 5 stars

Still waiting…

We visited Kings Lynns resort on the 25th April for 2 nights.

On the 28th March I was checking my booking to see when we’d be able to check in, for the stay. So I could arrange childcare the day we left.

I noticed where it said total there was a minus amount, so I got straight onto the agent I booked with. Turns out I paid the full price not the discounted, which wasn’t clear…To be asked if I wanted any of the extras…which I said no too. So to be told my refund would take 10-14 days. After the 14th day had passed (not Inc weekends) I got back in touch, to be told could be another 7-10 days and given an email address for the enquires team… to be asked if I wanted any extras and they had no knowledge of a refund… so I queried if I would definitely have before my stay…yes should do… well nope… 1 week today since we stayed and guess what??? Still no refund…I have questioned but if I was the other way round I’d be paying a charge for late payment….but offered 10% off if we want to return…nah…

But back to the stay. As we travelled 4 hours we brought food with us “self catering” and with seeing on the advert “fully-equipped kitchen” but there was no freezer compartment and then the fresh food we’d brought froze anyway! Then we turned down the next day and bought more but still froze.
I also get self catering but no basically bits like toilet roll or hand soap…to go to the reception desk “card only” brill…oh and we have run out of toilet roll….BRILL

But the worst part about going for 2 nights away and having a terrible sleep is just the experience ruined.

The mattress was a bag of springs basically.
There was a rolled up topper??? Maybe if that’s what you want to call it??
BUT it was smaller than the bed…I went with a bad shoulder, came home with an even worse one….

April 25, 2025
Unprompted review

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