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Rated 5 out of 5 stars

Made an impromptu visit to Solihull, always pop into Liv’s it’s a stunning shop….. Fell in love with Sherwood furniture and purchased a dining table and matching unit. The whole experience was sea... See more

Company replied

Rated 5 out of 5 stars

Absolutely Beautiful Shop! So many gorgeous items, it's hard to decide what to buy. The staff are the most friendly and helpful; always going the extra mile with lots of personal touches. As far as s... See more

Company replied

Rated 5 out of 5 stars

Recently bought some gorgeous stoneware mugs at Liv’s. It’s become my go-to, and favourite homeware store. Always such a fantastic range, beautiful pieces and the team there make me feel like every vi... See more

Company replied

Company details

  1. Decoration and Interior Design Store

Written by the company

Liv's aspire to bring you the coolest collection of original, distinctive and on-trend homewares and quality furniture with realistic (and tempting) prices. A family run independent store founded By Liv and Michael Cole, based in Solihull. Liv's bricks & mortar shop reflects Liv's Scandinavian outlook on life, with its relaxed welcoming and friendly vibe. We work with a wonderful creative team (they're the ones who create the amazing displays in the shop). Kate, Gina, Jess and the team take pleasure in welcoming you in store, whilst all things web shop take place in house too. Our delivery team Steve and Owen take pride in delivering your furniture. We sometimes use our trusted couriers to deliver further afield. Most of us lead a hectic lifestyle, and I hope to bring you little pockets of beauty, sunshine and happiness to you everyday life. Be this through a scented candle, a soft throw, a hand-thrown ceramic mug or a dining table for entertaining friends and family, which will stand the test of time. My aim is to do so in a way that's a fine balance of quality and price. Whether in store or here online, you're guaranteed an ever-changing interior collection inspired by travel and nature with a Scandinavian perspective, and a homely welcome. See you soon! Love Liv x


Contact info

4.8

Excellent

TrustScore 5 out of 5

207 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Returns Experience

I needed to return an online order as I had ordered incorrectly and I rang the store for advice. The person who answered the call was helpful and friendly and told me the exchange was no issue. I visited the shop the next day and all staff were so friendly, helpful and professional. Top class service from a wonderful shop.

August 26, 2025
Liv's logo

Reply from Liv's

Hi Dawn,
Thank you so much for your lovely review! I’m so glad your issue was solved quickly and it’s always lovely to hear our team made your experience shopping with us a pleasant one!
Look forward to your next visit!
Best wishes,
Erin @ Liv’s 👋🏻🛍️

Rated 5 out of 5 stars

I ordered a red gingham table runner

I ordered a red gingham table runner, so pleased with it , excellent quality and super fast delivery , would highly recommend

August 19, 2025
Liv's logo

Reply from Liv's

Hi Angela,
Thanks so much for your lovely review. This table runner is gorgeous, so glad you love it!
Best wishes,
Erin @ Liv's

Rated 5 out of 5 stars

Quick delivery of some beautiful…

Quick delivery of some beautiful prints. The frames are gorgeous

Thanks

August 20, 2025
Liv's logo

Reply from Liv's

Hi Val,
Thanks so much for your lovely review! So glad your web order arrived safely!
Best wishes,
Erin @ Liv's

Rated 5 out of 5 stars

Brilliant items and customer service

Ordered a fantastic serving board for my niece’s engagement party. It was posted quickly and when there was an issue with delivery, it was sorted out very quickly and professionally.
Couldn’t recommend them enough. Customer service is second to none and their items are lovely.

August 8, 2025
Liv's logo

Reply from Liv's

Hello,
Thank you for your lovely review! I'm so glad we were able to solve the delivery issue quickly!
Best wishes,
Erin @ Liv's

Rated 5 out of 5 stars

Excellent shopping experience

The goods were well made.They were expertly wrapped .The price was very reasonable.I would absolutely recommend this store.I will purchase from them again.

July 25, 2025
Liv's logo

Reply from Liv's

Hi Rhonda, thank you so much for your lovely review! 🎀
Best wishes,
Erin @ Liv’s

Rated 5 out of 5 stars

Very pleased

Very pleased! Frame is great quality and arrived quickly and well packaged. Thanks!

July 16, 2025
Liv's logo

Reply from Liv's

Hi Katie,
So pleased your frame arrived safely and you’re pleased with it!
Thank you for your lovely review. 🌷
Best wishes,
Erin @ Liv’s

Rated 5 out of 5 stars

Great service

Great service. Fast delivery

June 19, 2025
Liv's logo

Reply from Liv's

Thank you for your 5 star review!⭐️
Team Liv’s

Rated 5 out of 5 stars

Great choice speedy and very efficient…

Great choice speedy and very efficient service.Love the quirky,unique products and staff are always fab.

May 27, 2025
Liv's logo

Reply from Liv's

Hi Ruby,
Thanks so much for your kind words! We look forward to seeing you again soon! 🌷👋🏻
Best wishes,
Erin @ Liv’s

Rated 5 out of 5 stars

Support our high street stores.

I adore this business, the shop itself and the website. It is evident that the owners and staff really care about the products they sell, carefully sourced, and how they are presented. Nothing is too much trouble. It offers the service from days gone by much, missed these days.

May 27, 2025
Liv's logo

Reply from Liv's

Sue! What a lovely review! Thank you so much for your lovely words, it means the most to all of us!💌 We look forward to your next visit!

Best wishes,
Erin @ Liv’s 🪴

Rated 5 out of 5 stars

A great shop

A great shop, full of not often seen quirky stuff.

May 7, 2025
Liv's logo

Reply from Liv's

Hi Paul,
Thanks so much for your lovely review! We are proud of our quirky collection!
Best wishes,
Erin @ Liv’s 🌷

Rated 5 out of 5 stars

Lovely addition to my new kitchen

Lovely addition to my new kitchen - highly recommend - great prices

April 17, 2025
Liv's logo

Reply from Liv's

Hi Sarah,
Thanks so much for your lovely review! So glad you’re pleased with your items!
Best wishes,
Erin @ Liv’s 🍓

Rated 5 out of 5 stars

Love the pictures

Love the pictures, really well packed, thanks very much.
Recommended

April 18, 2025
Liv's logo

Reply from Liv's

Thank you very much for your kind review! We are so glad you are delighted with your order.
Kate @ Liv's

Rated 4 out of 5 stars

Lovely products

Lovely products, but delivery took 9 days. Bit too long unfortunately.

April 10, 2025
Liv's logo

Reply from Liv's

Hi Rachel, we are delighted you love your order. Apologies delivery took so long - we packed and booked in your order the same day you placed the order - and once the parcel has left us, it's in the hands of the courier i'm afraid. Hopefully you have a better delivery experience next time!
Thanks for taking the time to review us, Kate @ Liv's

Rated 5 out of 5 stars

Ordered 2 photo frames which where a…

Ordered 2 photo frames which where a fab price and just what I wanted. Great care had been taken with the internal wrapping and packaging which saved the day as unfortunately the outer box looked as though it had been used as a rugby ball during transport but fortunately because it was all packaged so well it didn't matter - thanks

February 8, 2025
Liv's logo

Reply from Liv's

Thanks so much for your kind review Amy - and so sorry someone had played contact sports with your parcel enroute... glad everything survived and that you're happy!
Thanks again, Kate @ Liv's

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