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Rated 5 out of 5 stars

Made an impromptu visit to Solihull, always pop into Liv’s it’s a stunning shop….. Fell in love with Sherwood furniture and purchased a dining table and matching unit. The whole experience was sea... See more

Company replied

Rated 5 out of 5 stars

Absolutely Beautiful Shop! So many gorgeous items, it's hard to decide what to buy. The staff are the most friendly and helpful; always going the extra mile with lots of personal touches. As far as s... See more

Company replied

Rated 5 out of 5 stars

Recently bought some gorgeous stoneware mugs at Liv’s. It’s become my go-to, and favourite homeware store. Always such a fantastic range, beautiful pieces and the team there make me feel like every vi... See more

Company replied

Rated 5 out of 5 stars

My favourite local ‘housey’ shop! Always find something either on their easy website or in store that catches my eye. Home delivery was quick, friendly and helpful staff in-store. Lots of unu... See more

Company replied

Company details

  1. Decoration and Interior Design Store

Written by the company

Liv's aspire to bring you the coolest collection of original, distinctive and on-trend homewares and quality furniture with realistic (and tempting) prices. A family run independent store founded By Liv and Michael Cole, based in Solihull. Liv's bricks & mortar shop reflects Liv's Scandinavian outlook on life, with its relaxed welcoming and friendly vibe. We work with a wonderful creative team (they're the ones who create the amazing displays in the shop). Kate, Gina, Jess and the team take pleasure in welcoming you in store, whilst all things web shop take place in house too. Our delivery team Steve and Owen take pride in delivering your furniture. We sometimes use our trusted couriers to deliver further afield. Most of us lead a hectic lifestyle, and I hope to bring you little pockets of beauty, sunshine and happiness to you everyday life. Be this through a scented candle, a soft throw, a hand-thrown ceramic mug or a dining table for entertaining friends and family, which will stand the test of time. My aim is to do so in a way that's a fine balance of quality and price. Whether in store or here online, you're guaranteed an ever-changing interior collection inspired by travel and nature with a Scandinavian perspective, and a homely welcome. See you soon! Love Liv x


Contact info

4.8

Excellent

TrustScore 5 out of 5

208 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Made an impromptu visit to Solihull

Made an impromptu visit to Solihull, always pop into Liv’s it’s a stunning shop…..
Fell in love with Sherwood furniture and purchased a dining table and matching unit.
The whole experience was seamless, storing the furniture until we were ready, then delivering to our home some 35 miles away.
The furniture is beautiful quality and real value for money
Cannot fault this shop, a shining light in the retail world ❤️

February 19, 2023
Unprompted review
Liv's logo

Reply from Liv's

What a wonderful review, thank you so much! ❤️

Rated 5 out of 5 stars

Beautiful items from a friendly independent store

Items arrived as pictured/ described on the website and were packed with care (no accidental breakages).

They are a lovely addition to our home.

The personalised note with the order is a lovely touch too.

February 9, 2023
Liv's logo

Reply from Liv's

Thanks for your kind and informative review Chaneice. As an indie business, we really appreciate this kind of lovely feedback. I'm glad that you've enjoyed your shopping experience with us! Erin @ Liv's

Rated 5 out of 5 stars

Excellent service

Excellent service. Packaged really well with a cute touch.

February 2, 2023
Liv's logo

Reply from Liv's

Thanks so much for your kind review Zahra! Kate @ Liv's

Rated 5 out of 5 stars

Very affordable and professional

Very affordable, professional and easy to use. Which in my book makes for an excellent purchase. I could not be happier.

I rarely buy glasses online as it's such a worry that they'll arrive undamaged but these glasses were very well wrapped and delivered by courier and all 6 in pristine condition.

January 27, 2023
Liv's logo

Reply from Liv's

Thanks so much for your kind review Lucy, I'm so glad that the team wrapped your order safe & sound and that the glasses arrived perfectly!
Thanks again, Kate @ Liv's

Rated 3 out of 5 stars

Incorrect order sent

Received an order that wasn't mine. Human errors I understand, however GOP failure and made to wait for my refund until collection of incorrectly delivered items had been returned. I order from small companies purposely to support. Great products, not a great experience,

December 31, 2022
Liv's logo

Reply from Liv's

Hi Rosie,

Thanks for taking the time to review us. I understand how frustrating it can be when human errors happen and I sincerely apologise. We have taken on board your feedback and will review our processes if this kind of rare occurrence happens in the future.
Thanks again,
Kate @ Liv's

Rated 5 out of 5 stars

Lovely table

My lovely table from Liv`s was delivered today. I am so pleased with it. The service from beginning to end was so friendly, helpful and professional. I love this shop and cannot wait for the next outing to Solihull to take home some more treats.

January 10, 2023
Unprompted review
Liv's logo

Reply from Liv's

Thanks so much for your glowing review Kay! I'm so glad you love your new table too,
Thanks again, Kate @ Liv's

Rated 5 out of 5 stars

Quality service and products

Great website, easy ordering process and speedy free delivery. Items received well wrapped and of excellent quality with a personalised handwritten note which was a nice touch. Excellent after sales service too which defines a quality company.

December 7, 2022
Liv's logo

Reply from Liv's

Thanks so much for taking the time to review us Sandra! This kind of lovely feedback makes all the difference to independent businesses like ourselves.
Thanks again, Kate @ Liv's

Rated 5 out of 5 stars

Excellent Customer Service

Customer service is excellent, my query was responded to immediately and a solution was offered which worked great. Very friendly and helpful. with great products at great prices.

December 2, 2022
Liv's logo

Reply from Liv's

Thank you so much for your review Paula, We are really pleased you've had a great experience with our little team!
Kate @ Liv's

Rated 5 out of 5 stars

Lovely items

Lovely items, received very quickly. Always order or pop into the shop, such a lovely place to shop.

December 7, 2022
Liv's logo

Reply from Liv's

Thank you for your kind review Jenna!
Kate @ Liv's

Rated 5 out of 5 stars

A small order

A small order, but packaged and delivered promptly. Thank you.

December 1, 2022
Liv's logo

Reply from Liv's

Thank you for your kind review! Kate @ Liv's

Rated 5 out of 5 stars

Beautiful design

Beautiful design. Arrived safely and well packaged.

November 28, 2022
Liv's logo

Reply from Liv's

Thanks so much for taking the time to review our service, we are so pleased you love your purchase! Kate @ Liv's

Rated 5 out of 5 stars

Very good customer service

Very good customer service. A query was resolved quickly and efficiently. Very professional company with lovely range of products, I will definitely shop there again

November 16, 2022
Liv's logo

Reply from Liv's

Thanks so much for your kind review Beverley. I'm glad our team managed to resolve your query efficiently and that you love your purchase. Thanks again, Kate @ Liv's

Rated 5 out of 5 stars

Love at Livs

I have a great experience every time I visit the staff are always friendly and willing to help and always beautiful merchandise at an affordable price

November 17, 2022
Liv's logo

Reply from Liv's

Hi Rachel, thank you so much for your lovely feedback. Do say hello to us next time you are in store ! Love Gina @ Team Liv's

Rated 5 out of 5 stars

The first time I have visited the shop

The first time I have visited the shop! They had the most gorgeous things in.. all the staff were so friendly! Will 100% be back!

November 17, 2022
Liv's logo

Reply from Liv's

Hi Lauren, its so lovely to hear how much you enjoyed your first experience shopping with us. Do say hello to us next time you in ! Thank you for your feedback, Gina @ Liv's

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