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Rated 5 out of 5 stars

Made an impromptu visit to Solihull, always pop into Liv’s it’s a stunning shop….. Fell in love with Sherwood furniture and purchased a dining table and matching unit. The whole experience was sea... See more

Company replied

Rated 5 out of 5 stars

Absolutely Beautiful Shop! So many gorgeous items, it's hard to decide what to buy. The staff are the most friendly and helpful; always going the extra mile with lots of personal touches. As far as s... See more

Company replied

Rated 5 out of 5 stars

Recently bought some gorgeous stoneware mugs at Liv’s. It’s become my go-to, and favourite homeware store. Always such a fantastic range, beautiful pieces and the team there make me feel like every vi... See more

Company replied

Rated 5 out of 5 stars

My favourite local ‘housey’ shop! Always find something either on their easy website or in store that catches my eye. Home delivery was quick, friendly and helpful staff in-store. Lots of unu... See more

Company replied

Company details

  1. Decoration and Interior Design Store

Written by the company

Liv's aspire to bring you the coolest collection of original, distinctive and on-trend homewares and quality furniture with realistic (and tempting) prices. A family run independent store founded By Liv and Michael Cole, based in Solihull. Liv's bricks & mortar shop reflects Liv's Scandinavian outlook on life, with its relaxed welcoming and friendly vibe. We work with a wonderful creative team (they're the ones who create the amazing displays in the shop). Kate, Gina, Jess and the team take pleasure in welcoming you in store, whilst all things web shop take place in house too. Our delivery team Steve and Owen take pride in delivering your furniture. We sometimes use our trusted couriers to deliver further afield. Most of us lead a hectic lifestyle, and I hope to bring you little pockets of beauty, sunshine and happiness to you everyday life. Be this through a scented candle, a soft throw, a hand-thrown ceramic mug or a dining table for entertaining friends and family, which will stand the test of time. My aim is to do so in a way that's a fine balance of quality and price. Whether in store or here online, you're guaranteed an ever-changing interior collection inspired by travel and nature with a Scandinavian perspective, and a homely welcome. See you soon! Love Liv x


Contact info

4.8

Excellent

TrustScore 5 out of 5

208 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great service, nice product

Really pleased with the tray I bought-beautiful! Thank you for packaging it so carefully and for reusing old packaging in the process.

November 6, 2022
Liv's logo

Reply from Liv's

Thanks so much for your kind review Saadia, we are so glad you're delighted with your order, and they you are on-board with our recycled packaging ethos!
Thanks again Kate @ Liv's

Rated 5 out of 5 stars

Liv's Christmas displays are very…

Liv's Christmas displays are very eye-catching. Liv's is simply beautiful.

October 26, 2022
Liv's logo

Reply from Liv's

Thank you for your fab review. We are so glad you love our Christmas displays and decorations.
We look forward to seeing you in store soon.
Jess @ Liv's

Rated 5 out of 5 stars

Unfortunately the tail is slightly …

Unfortunately the tail is slightly chipped. Been in contact with Liv's and they have refunded immediately.
Thankyou

November 7, 2022
Liv's logo

Reply from Liv's

Hi Kerris, Sorry to hear you're unhappy with your purchase. It's always best if you contact us asap on receipt of a faulty item to allow us to rectify the situation swiftly with you. Do be in touch with us on email and we will be very happy to replace your Christmas decoration or refund the value of your item - whichever you prefer!
Thanks, Kate @ Liv's

Rated 5 out of 5 stars

Love love love this shop

Love love love this shop! The people are always so friendly and the they sell the most gorgeous things.

October 29, 2022
Liv's logo

Reply from Liv's

Thanks so much for your kind review and lovely words!
Kate @ Liv's

Rated 5 out of 5 stars

So cute!

I am really happy with my order, it is of wonderful quality and the company is very efficient.

October 27, 2022
Liv's logo

Reply from Liv's

Thanks so much for your kind review Nieves, We are glad you've had such a lovely experience shopping with us. Thanks again, Jess @ Liv's

Rated 5 out of 5 stars

lovely shop

Great gift shop, very happy with my order

October 21, 2022
Liv's logo

Reply from Liv's

Thank you for your kind review Joanne, Kate @ Liv's

Rated 5 out of 5 stars

Great furniture & more !

Love this shop , lucky it’s local for me ! Have had my beautiful dining table and fab chairs from here , absolutely love them! Now the wine rack to go with it 😍😍😍😍great service!

October 5, 2022
Liv's logo

Reply from Liv's

Thanks so much for your glowing review Vijayashree, I'm pleased to hear that you are delighted with both your purchases and the service you receieved with our team. We hope to see you in store again soon!
Kate @ Liv's

Rated 5 out of 5 stars

Great website

Great website, easy to order and fast delivery! Great product!!

October 1, 2022
Liv's logo

Reply from Liv's

Thanks so much for your great review Angela! Kate @ Liv's

Rated 5 out of 5 stars

Beautiful Rustic Candles

My candles are just as described and arrived safely and beautifully wrapped.

September 20, 2022
Liv's logo

Reply from Liv's

Thanks so much for your kind review Gillian, I'm pleased to hear you are delighted with your candles and their presentation.
Kate @ Liv's

Rated 5 out of 5 stars

Beautiful homewares and great customer service

Have ordered twice from Liv’s and have been impressed with how quick and attentive their service is. Their homeware is beautifully unique. Recently had a wrong item delivered but they handled it promptly and communication was brilliant.
Items come very well packaged in paper when needed and their items are gorgeous additions to my home. Will continue to shop with them

September 12, 2022
Liv's logo

Reply from Liv's

Thank you so much for the 5 star review Nikki. We are delighted to hear that you enjoyed your experience with our web shop. Thank you for your understanding with the item error.
We hope to see you soon!
Jess @ Liv's

Rated 5 out of 5 stars

Ordered on line and picked up very…

Ordered on line and picked up very shortly afterwards at a time convenient for me

September 6, 2022
Liv's logo

Reply from Liv's

Thank you so much Catherine for your wonderful 5 star review and kind words. We are glad that you enjoyed your experience with our web-shop. We hope to see you again soon!
Jess @ Liv's

Rated 5 out of 5 stars

Great service

Great service. I did a click and collect. The access to collect was fine and the large package that I had purchased was safely wrapped and placed into the car. The product I purchased is the perfect addition to my home, a solid piece of furniture that makes my home look unique and will last many years.

September 2, 2022
Liv's logo

Reply from Liv's

Thanks so much for your kind feedback and 5 star review Richard. We are delighted that you were pleased with the Click & Collect service and that you enjoyed your experience with Livs.co.uk.
Jess @ Liv's

Rated 5 out of 5 stars

Review update

Review update. I was called back by a very help lady. My email had gone into a different email or something. These things happen. She resolved my issue promptly and politely. I will use again

August 27, 2022
Liv's logo

Reply from Liv's

Hi Catherine, Thanks so much for updating your review - I'm so glad we were able to rectify the problem for you in the end and that you would trust to use us again.
Kindest, Kate @ Liv's

Rated 5 out of 5 stars

White wicker toilet roll holder

Excellent service. Beautifully presented and packaged and little added extra of sweets and handwritten thank you.
Only criticism is the basket is not white it is more pink/grey. Think that this should be added to this page

August 22, 2022
Liv's logo

Reply from Liv's

Thank you so much for the 5 star review Ann. We are delighted to hear that you enjoyed your experience with our webshop.
We are so sorry to hear that the colour of the basket didn't meet your expectations. I am pleased that we could resolve this through our conversation yesterday.
We are grateful for your review and will take your feedback on board.
Jess @ Liv's

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