LIV Watches Reviews 

226
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and design of the watches, often highlighting their premium feel, craftsmanship, and aesthetic appeal. Many people also commend the outstanding customer service, noting the helpfulness and personalized approach from the team, which fosters loyalty. The efficient delivery service and smooth overall user experience further contribute to high satisfaction, making the purchasing process enjoyable and seamless for consumers. However, some customers also noted specific issues with product performance. A few people experienced watches losing time or fogging up, and others felt the product quality did not meet expectations, describing it as feeling cheap.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the watches for their gorgeous... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the watches as gorgeous,... See more

Customer service

Users describe positive interactions with customer service, often highlighting it as outstanding, top-tier,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the incredible promptness in... See more

User experience

Customers consistently note positive experiences with user experience, with many describing the entire... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve had this watch for 2 months and decided to take it on holiday with me to Greece. I’ve got various watches and my Christopher Ward C60 Trident is my normal go to holiday watch due to price point a... See more

Company replied

Rated 5 out of 5 stars

The watch I bought from LIV is fast becoming my favorite. I have many watches. The watch is very comfortable and looks amazing. The customer service is really second to none. Chaz, one if the owners e... See more

Company replied

Rated 5 out of 5 stars

I recently bought the LIV P-51 Pilot’s Man O’ War Ti Chron, and it has exceeded my expectations. The titanium case is incredibly light yet feels strong and well-built on the wrist, making it comfortab... See more

Company replied

Rated 5 out of 5 stars

My new watch arrived in my living room about 24 hours after I bought it. Their promptness in shipping is incredible. The watch is absolutely beautiful and I liked it so much I bought another one toda... See more

Company replied


Company details

  1. Watch Manufacturer

Written by the company

Swiss-Made & Swiss-powered men's watches, using Sellita & ETA movements combined with premium materials. We are the best value micro-brand in Swiss watchmaking today.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

226 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(226)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I have recently bought a Rebel ART

I have recently bought a Rebel ART. These are undoubtedly well-made watches with brilliant designs, and they are marketed excellently. Sales follow-up is focused and communication good. BUT ... whilst the movement is certified to +- 5 secs a day mine is fast by around 10 to 14 per day. I've informed LIV and they've said they'd happily look at it but returning the watch would be at my cost. This is a minor issue of course, but I will not be paying anything else to a company whose brand new purchased product doesn't meet their own stated standards and for which they accept it requires adjustment. Pity. I thought LIV really was top notch but for me, they have fallen from their pedestal because of a simple post-sales error.

April 7, 2023
Unprompted review
Rated 5 out of 5 stars

Liv GX1 - stunning!!

From pressing “click” to buy my Liv, the service I received was absolutely amazing.
From order in the US to delivery in the UK only took FIVE DAYS!
Communication from Live was unbelievable and even the CEO contacted me personally.
My GX1 watch in cool grey is beautiful and the quality is very good. The subtle use of different colours makes the watch stand out.
I can genuinely say that buying my Liv has been my best on-line shopping experience and the watch is stunning.

March 31, 2023
Unprompted review
Rated 5 out of 5 stars

I’ve been admiring LIV watches for a…

I’ve been admiring LIV watches for a while and decided to get one. As a company the service was 1st class, fantastic communication and a very easy ordering process. The watch was on my wrist less than 5 days from ordering and I’m in the UK. And the watch is gorgeous, the pictures do not do it justice. I’m actually already shopping for my next one.

March 27, 2023
Unprompted review
Rated 5 out of 5 stars

Feed your soul Liv happy …

I had a Wonderful online shopping experience purchasing my GX1. The customer care is second to none. Liv are Very responsive to any questions you have and dispatched my watch from Miami to Vancouver Island on the same day.

March 25, 2023
Unprompted review
Rated 5 out of 5 stars

Great buying experience for a neat watch

Contact from the start was extraordinary - funny, informative and I felt really valued as a customer.

My LIV Genesis watch came in a box which feels really expensive and the watch itself kept all the promises.

Fits good, looks great and I'd buy it again in an instant.

March 22, 2023
Unprompted review
Rated 5 out of 5 stars

Liv P-51 Cripes A'Mighty watch experience

My experience with Liv has been both pleasing and surprising. Pleasing whereby the shopping experience was well supported by qualified personnel who answer promptly to all my questions including making suggestions. Once you complete your purchase, they then follow through until you get your watch delivered and the after-sale service just keeps on going. They check up regularly to see if everything is ok, provide tutorials on how to use your watch, warranty follow up, etc. Their marketing approach and after sale service is the portion that surprised me the most. Rarely have I dealt with a company that was taking care of their customers in such a way. Regardless if some of these follow ups are automated, they are pertinent to the whole experience. All that said, the crown jewel, the actual watch is stunning and I'm very pleased of the look and the craftsmanship. Well done Liv team, keep it up and can't wait for your new collection.

March 20, 2023
Unprompted review
Rated 5 out of 5 stars

LIV GX1

LIV GX1
Absolutely stunning watch looks fantastic wears spot on.
Faultless ordering and delivery backed up by the attentive and thorough LIV team. Brilliant product , brilliant team at LIV
Looking forward to my next purchase.

March 22, 2023
Unprompted review
Rated 5 out of 5 stars

Your new favourite watch

Great experience from start to finish. Great communications. Speedy delivery. Superb watch. Stunning and incredibly well made. Fantastic watch. Would 100% recommend.

March 20, 2023
Unprompted review
Rated 5 out of 5 stars

Love my new Liv GX

Love my new Liv GX, it’s a really stunning watch and feels great quality. Very fast delivery to the UK as well. Will be buying from them again, and their rewards program is a bonus also.

March 22, 2023
Unprompted review
Rated 5 out of 5 stars

Love this watch!

The GX1 Venom is a great add to my collection. LIV is a quality watch that doesn't break the bank and offers unique pieces that really stand out.

March 18, 2023
Unprompted review
Rated 5 out of 5 stars

Great timepieces, company just as amazing!

I had some product questions prior to ordering and found the text messaging feature incredibly helpful and convenient. The watches are sexy and feel great, but just as important, the customer service is just as awesome. I love the way the company is run and am excited to see what the years to come will mean for the LIV brand.

March 3, 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Great communication, super fast delivery and awesome product. A very personal touch with respect to the email from the owner. I own lots of high end watches and this is definitely on par

March 8, 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful piece

Beautiful piece. Just received the GX1-A Full Lume. Fast shipping. The watch is gorgeous. sophisticated white face with sporty leather band. Highly recommend!

March 7, 2023
Unprompted review
Rated 5 out of 5 stars

Truly beautiful watches

Have bought 2 watches with them. The process is so smooth, the shipping is super fast and the final product (watches) is outstanding. Really well crafted pieces and very unique design.
They also have a very informative, non-invasive email "blog/newsletter" subscription.

December 5, 2022
Unprompted review
Rated 5 out of 5 stars

LIV GX1

Fast delivery, great comms throughout process from LIV and courier. Top quality watch - great design and clearly well put together. UK customers - watch out for the import tax if buying direct, although I did get a heads up email from LIV about this. Recommended.

February 28, 2023
Unprompted review

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