LIV Watches Reviews 

226
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and design of the watches, often highlighting their premium feel, craftsmanship, and aesthetic appeal. Many people also commend the outstanding customer service, noting the helpfulness and personalized approach from the team, which fosters loyalty. The efficient delivery service and smooth overall user experience further contribute to high satisfaction, making the purchasing process enjoyable and seamless for consumers. However, some customers also noted specific issues with product performance. A few people experienced watches losing time or fogging up, and others felt the product quality did not meet expectations, describing it as feeling cheap.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the watches for their gorgeous... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the watches as gorgeous,... See more

Customer service

Users describe positive interactions with customer service, often highlighting it as outstanding, top-tier,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the incredible promptness in... See more

User experience

Customers consistently note positive experiences with user experience, with many describing the entire... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve had this watch for 2 months and decided to take it on holiday with me to Greece. I’ve got various watches and my Christopher Ward C60 Trident is my normal go to holiday watch due to price point a... See more

Company replied

Rated 5 out of 5 stars

The watch I bought from LIV is fast becoming my favorite. I have many watches. The watch is very comfortable and looks amazing. The customer service is really second to none. Chaz, one if the owners e... See more

Company replied

Rated 5 out of 5 stars

I recently bought the LIV P-51 Pilot’s Man O’ War Ti Chron, and it has exceeded my expectations. The titanium case is incredibly light yet feels strong and well-built on the wrist, making it comfortab... See more

Company replied

Rated 5 out of 5 stars

My new watch arrived in my living room about 24 hours after I bought it. Their promptness in shipping is incredible. The watch is absolutely beautiful and I liked it so much I bought another one toda... See more

Company replied


Company details

  1. Watch Manufacturer

Written by the company

Swiss-Made & Swiss-powered men's watches, using Sellita & ETA movements combined with premium materials. We are the best value micro-brand in Swiss watchmaking today.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

226 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(226)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

LIV has made it easy to order online

LIV has made it easy to order online, webpage is simple to search for what you want. It was also really helpful having LIV assist for the type of watch I was looking for by telling them what I was looking for and them giving me recommendations for what I would like according to my data input.

February 28, 2023
Unprompted review
Rated 5 out of 5 stars

An insanely cool watch company

An insanely cool watch company, with a great CEO, Chaz, who makes the whole process of buying and owning a LIV watch beyond something special. The watches themselves are awesome. My LIV watch collection will continue to grow. Get yours. #livwatches

February 9, 2023
Unprompted review
Rated 5 out of 5 stars

Careful attention to detail.

LIV company truly delivers. The whole purchase experience was great. LIV provided updates throughout the whole transaction. The Saturn V Moon Dust feels and looks amazing. You dont have to be a jeweler to know that this is a well made watch with incredible attention to detail and quality. Most importantly, my wife was really impressed with it! Definitely a great purchase!

February 16, 2023
Unprompted review
Rated 4 out of 5 stars

Great Product/Great Staff

The products are great and the staff was easy to work with. i noticed the Saturn V Moon Dust I purchased went on sale the day I received it in the mail. The team at LIV gave me a credit for the difference, without a hesitation.

February 10, 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful watch

Beautiful watch. Attention to detail is apparent. Comfortable to wear and a solid piece! I highly recommend a LIV watch to be in your collection.
Great customer service, and a confidence that made me even more excited to own a LIV watch. Thank you for the great experience.

January 11, 2023
Unprompted review
Rated 5 out of 5 stars

Personalized experience

The personalized emails from Chaz. It may not be him personally but the fact that they address me personally and updated me on my order and to expect taxes from my home country was great and unexpected.

The email updates of when to expect delivery and how to care for my watch?

November 23, 2022
Unprompted review
Rated 5 out of 5 stars

:) ;)

For my birthday i wanted to have an original watch that wasn't like the others, I wanted something special, not "déjà vu". I went to many jewelry stores but nothing seemed to fit my taste and style. Then i discovered LIV and it was very hard to choose a watch when the whole collection is splendid, my daughter chose it for me. I really love my watch and cap. Also the delivery was quick, it came in less than a week to France. i recommend

January 13, 2023
Unprompted review
Rated 5 out of 5 stars

I love my GX1 Chrono!

I love my GX1 Chrono!! I spent quite a bit of time looking for a sports watch that had a silicone or rubber strap. I'm so happy that I found LIV. The watch looks great and you can't beat the price for a Swiss Watch. I have an extensive watch collection that includes TAG, IWC, and Zenith. I have literally gotten more compliments on the LIV than my others. My only criticism on the piece is that I wish that it had an illuminating dial.

January 12, 2023
Unprompted review
Rated 5 out of 5 stars

My new watch is home

My new watch is home . I was very happy to receive it , good delivery , but , always but , i didn'escape the customs , very efficient to get extra money in peoples bag . The watch is very nice , quite heavy , and my usual watchmaker was also impressed by quality of made , the nice screen , and by the valjou mvt (the on that already had to repare my gx1 auto) a short time ago . The only thing i regret , lets be honest , is phe very poor night reading , and some difficulties to rewind or just adjust the time (chrono pushers to close of the winding system , but anyway , this third liv watch is a top .

October 6, 2022
Unprompted review
Rated 5 out of 5 stars

Two and counting...

It is good to be able to communicate with passionate people. My first contact with LIV after 5 years was a question about battery replacement for my Rebel-DDC. This eventually led to my new Rebel-AR 1 month later!

December 13, 2022
Unprompted review

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