It was easy and straight forward to set up however i could have done with speaking to someone first to explain by Business requirements. Plus it said on my normal bank account that i would be entitle... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quickest non internet business bank account ever opened, great comms and all cards, passwords and login received within 4 days of opening - 7 days in total. Much better than 12 years ago when a Lloyds... See more
Company replied
Great customer service from Adam when I called late on Friday afternoon, at my wits end with BT and the fact they had taken money from our business bank account erroneously. I have wasted 3 weeks tr... See more
Company replied
Very good, I am already a Halifax bank customer on my personal account and having Lloyds Bank on my new business account recently is much better being part of the same family. I am glad that I cho... See more
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Company details
About Lloyds Business Accounts
Written by the company
Over one million businesses already bank with us. It’s time to join them.
We give you everything you need to start, run and grow your business, like secure online and app-based banking, support from real people and tools for everyday money management. Plus in-house loans, cashflow solutions, merchant services, FX provision, and more options to fit your business needs.
With over 250 years’ experience, we’re your partner for the long term. And we’ll help you take your next financial step with confidence.
Start-up small business >
Switch your account >
Contact info
United Kingdom
- lloydsbank.com/business/business-accounts.html
Business Bank Account
4.1
Great
2K reviews
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Reply from Lloyds Business Accounts
Hi Ovidiu Daniel Ferent,
Thanks for the great feedback - glad to hear our application process was quick and easy for you to use.
Regards,
Lloyds
Reply from Lloyds Business Accounts
Hi Motunrayo Afolabi,
We are delighted to hear that you experienced excellent service and found our app seamless to use. Your positive feedback is truly appreciated!
Regards,
Lloyds
Great experience opening account with…
Great experience opening account with lloyds loads of advice and very easy to get started
July 6, 2026
Reply from Lloyds Business Accounts
Hi David Munro,
We're delighted to hear that you had a great experience opening your account with us and found our advice helpful. Thank you for your positive feedback!
Regards,
Lloyds
Reply from Lloyds Business Accounts
Hi Derek May,
Thank you for taking the time to leave a review. We're delighted to hear that you found the process easy and straightforward. We appreciate your feedback and look forward to supporting you in the future.
Regards,
Lloyds
Reply from Lloyds Business Accounts
Dear Paul,
We're happy to hear that our team was able to assist you with setting up your account.
We appreciate your positive feedback!
Regards
LLoyds
Buisness Banking
Easy to set up with clear instructions. The login security checks are thorough, making the process feel secure
July 24, 2026
Reply from Lloyds Business Accounts
Dear Sanchez,
We're so glad to hear you found the setup easy and appreciate our thorough security measures.
Thank you for your positive feedback!
Regards
LLoyds
Excellent telephone support
The customer support lady I spoke to yesterday was absolutely magnificent and extremely helpful. Could not be faulted or improved
July 23, 2026
Reply from Lloyds Business Accounts
Dear Chris,
Thank you for taking the time to leave such wonderful feedback.
We're delighted to hear that the colleague you spoke with provided such excellent support and made a positive difference to your experience.
Thank you for choosing us.
Regards
Lloyds
Beyond expectations
I wasted my time going to NatWest for their award-winning business account, which they dragged their feet on for nearly two weeks, but Lloyds was swift and had my account set up in three days. I couldn't ask for more
July 23, 2026
Reply from Lloyds Business Accounts
Hi MG,
We're glad to hear that you had such a positive experience with your account setup and that it was completed so quickly. We appreciate you sharing your feedback.
Regards,
Lloyds
Easy to apply with all the correct…
Easy to apply with all the correct documents and a nice integrated system waiting for the bonus now also thanks
July 10, 2026
Reply from Lloyds Business Accounts
Hi Cheryl Robinson,
We're delighted to hear that you found the application process easy and the system integrated well. We appreciate your positive feedback!
Regards,
Lloyds
Reply from Lloyds Business Accounts
Hi Skegness Kebab and Grill,
We are so happy to hear that our staff was very helpful. We appreciate your feedback and look forward to supporting you with all your banking needs.
Regards,
Lloyds
Reply from Lloyds Business Accounts
Hi Stratagia Limited,
We're happy to hear our staff were able to assist you with online registration and made this easier for you to complete.
Thanks for the feedback!
Regards,
Lloyds
Unnecessary Information Request
The application took a little longer than I expected. Probably requested more details and insight about the business than it should normally have.
July 6, 2026
Reply from Lloyds Business Accounts
Hi Steepy Mountain Limited,
We appreciate your feedback regarding the application process. We understand that the level of detail requested can sometimes feel extensive, and we are always looking for ways to streamline our procedures while still gathering the necessary insights.
Regards,
Lloyds
PLEASANT + PROFESSIONALLY-TRAINED STAFF
July 23, 2026
Reply from Lloyds Business Accounts
Dear Jonathan,
We're pleased to hear that our team provided a pleasant and professional experience.
Your comments are greatly appreciated.
Regards,
Lloyds
Sets the benchmark for incompetence
My tiny charity has been a customer of Lloyds for many years. Nine months ago we started receiving demands for information to support their anti money laundering drive. Fair enough but each demand came with a threat to close the account. Then the demands were repeated. They'd admit to having received the information but demand it again under the pretence that as I'd already submitted it, it's probably outdated (!?). I have submitted each set of information twice and been told by three reps that no further demands would be made. Then today I get another demand for information already supplied twice, with a two day deadline before account closure!
There is no way to speak to a person either on the phone or by Email. You ring the number provided and they ask you to press the number on your letter or Email, and there is no number provided in their communication. I have also had erroneous return addresses printed on documentation, incorrect case numbers, and demands with threats for information but the "required information" field is blank!
I have contacted the ombudsman and our solicitor will be pressing for compensation for harassment and maladministration. I have had to open an account with Virgin (took less than an hour) to safeguard my charity.
Lloyds failed to address my complaint, using the excuse that they were inundated with complaints. I can understand this not only because they are incompetent, but because before they changed their phone options so that you couldn't get through, my accountant and I managed to speak to one of the poor customer service ladies and she sounded like she was crying when she answered the phone. Must be an awful place to work.
July 22, 2026
Unprompted review
Reply from Lloyds Business Accounts
Hi David George,
We appreciate you taking the time to share your detailed feedback regarding your charity's experience. We understand your frustration with the repeated requests for information and the challenges you faced in communicating with us, especially given the critical nature of these demands for your organization.
We acknowledge the difficulties caused by the lack of clear communication channels and the inconsistencies in the information provided. We are reviewing the processes and communication methods related to anti-money laundering compliance to prevent similar situations for our customers. Your experience highlights areas where we need to improve our support and clarity. We are committed to ensuring our customers receive the respectful and efficient service they deserve.
Regards,
Lloyds
My partner has just tried to add me to…
My partner has just tried to add me to her business account with an additional card..
What an utter farce.
Card issued to business address in my name, but not added to internet banking account, cannot be controlled or managed by my business partner for levels and spend, apparently all my responsibility and yet PIN sent to business address.
My partner has been a Lloyds customer for over eleven years and has just received the worst customer service in Branch on a booked appointment and equally when escalating the matter as a complaint.
The bank staff were just not interested in finding solutions or taking ownership of a genuine problem and my partners business pays their wages!
Which is why will go elsewhere and take to media everywhere to let everyone know.
July 22, 2026
Unprompted review
Reply from Lloyds Business Accounts
Dear Simon,
We are sorry to hear about the frustrating experience you and your partner have had with adding an additional cardholder to her business account. We have tried to reach out support you further with our trained business advisers.
We understand your disappointment regarding the card's functionality, the lack of control, and the poor customer service received both in the branch and when escalating the complaint.
We regret that our staff did not meet your expectations in finding solutions. We take your feedback very seriously and are committed to reviewing the issues you've highlighted to improve our services.
We appreciate you bringing this to our attention.
Regards
Lloyds
Good communications and information…
Good communications and information about the progress.
July 21, 2026
Reply from Lloyds Business Accounts
Hi Mrs Mary Joyce Cooper,
Thank you for your wonderful review! We're delighted to hear that our communication and updates on your progress were helpful. Your positive feedback is greatly appreciated.
Regards,
Lloyds
Opening Buisness Account
It's very comprehensive way of communication. Filling online forms were bit confusing however managed everything after studying them carefully.
July 20, 2026
Reply from Lloyds Business Accounts
Hi Jeeva Arambegedara.
We are so glad to hear you found our communication comprehensive! We understand that online forms can sometimes be a bit challenging, and we appreciate your patience in navigating them. Your feedback helps us improve.
Thanks,
Lloyds
Such a poor service. Do not waste your money and time
Such a poor service, time to leave this incompetent bank. Lloyds Business routinely block purchases despite assurances there are no blocks set. Even with verified payments, items are blocked - but they do not advise you. You have to wait for your item or service provider to inform you. This undermines reputation and confidence. This service is anti-business. AVOID.
Edit. I spoke to Fraud department. 30 mins on the call but they finally assured me all blocks had been removed from my card. 2 days later.. Amazon orders all cancelled as card still blocked. £8.50 a month for this awful service.
In addition, when they do phone, it comes through as a random UK number.. the type they also tell you not to answer. Why can't the online card verification be enough??
July 19, 2026
Unprompted review
Reply from Lloyds Business Accounts
Hi Ben Needham,
We appreciate you sharing your experience regarding blocked payments. We understand how frustrating it is when transactions are unexpectedly declined, especially when you've been assured otherwise. We are reviewing our processes to prevent such issues and improve how we communicate these situations.
We have reached out via call to assist, however we have been unable to get in contact with yourself. We would love to look into this issue for you and if you get the opportunity to contact us please do.
Regards,
Lloyds
Very interesting bank
Im happy with the experience and my company hopefully will do very well in a future
July 18, 2026
Reply from Lloyds Business Accounts
Hi Mr Ahmedpana.
We're so glad to hear you had a positive experience and wish your company great success in the future!
Regards,
Lloyds
Don’t use them
Don’t use them , shut most of there banks down .
Due to a missed bounce back loan payment they shut all our accounts down and all we got was one tex .
Could not use our cards or make any payments . Told it could take 8 weeks to sort it out .
We are now in a mess as can’t make payments for new jobs which our customers have paid deposits in for . Missing order deadlines , this is not right at all. Please go to another bank .
July 17, 2026
Unprompted review
Reply from Lloyds Business Accounts
Hi Antony Deakin.
We are truly sorry to hear about the significant difficulties you've experienced with your accounts and the impact this has had on your business operations and customer commitments.
We understand how frustrating and disruptive it must be to face such challenges, especially when deadlines are at stake. We are actively reviewing your feedback to understand the processes involved and identify areas where we can improve our communication and support during such situations.
Regards,
Lloyds
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