Long-term Lloyds personal banking customer. The current account does the job day to day: card payments, standing orders, Apple Pay, direct debits all work without thinking about it. The mobile app is... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sarah.M Wellingborough branch- Sarah has been really helpful, I came in to switch my standard saving to something better she helped with updating all my saving account to better rate. Not just that sh... See more
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Lisa W assisted me in the kindest,most empathetic and sincerest way possible. She was warm and friendly and made my problems feel so small as though they were no issue to fix. She went above and be... See more
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My sister and I were both impressed with how Cheryl answered all our questions about our POA clearly and thoroughly. She reassured us with her professional yet calm approach. She assured us that all o... See more
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4.1
Great
11K reviews
No history of asking for reviews
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María Sennacheribbo
We were waiting over 1 hour ti be said that the account was dormant and that the account holder name did not match be puse the mother’s surname.
The account was opened in 2016 by Maria Sennacheribbo (non second surname was requested as usual in UK) and Spanish ID card shows obviously both surnames (Maria Sennacheribbo Olascoaga). We were also informed that we could not get our money.
May 27, 2026
Unprompted review
Reply from Lloyds Bank
Hi Mario,
Thank you for taking the time to share your experience. I’m really sorry to hear about the long wait and the difficulties you faced regarding the account details. I understand how frustrating and concerning this must have been, especially when trying to access your money. This isn’t the level of service we aim to provide.
Please allow one of our complaint managers to look into this further for you. You can submit a complaint by copying and pasting this link into your browser:
https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks,
Saurabh
Claire at the Northampton branch was…
Claire at the Northampton branch was super friendly very welcoming explained what having a relationship manager could do for me and booked me in straight away to have a full review which helped ne with finance to purchase a car earn more on my savings excellent service from claire thank you 😊
May 27, 2026
Unprompted review
Reply from Lloyds Bank
Hi Lucio,
Thank you for choosing Lloyds. It’s great to read about the fantastic service you received. I’m delighted to hear about your positive experience at our Northampton branch and that Claire was so friendly, welcoming, and helpful in supporting you with your finances.
Thanks,
Saurabh
Poor customer service in branch and app online messaging is poor
My partner was lucky enough! to have a win on the Grand National at good odds. As his stake was in cash the bookies paid him cash - a large sum. Fortunately the betting shop was very close to the bank so we went in to pay straight into his account. 3 members of staff were standing chatting and of 2 behind the counter one was dealing with a customer the other shuffling papers around and studiously ignoring us. When we finally got served no apology for our long wait, but the member of staff immediately said ' why didn't you use the self service machine'. For this sum of cash - what proof is there that the cash was paid in and how long would it take to apply it to the account. Lloyds customer service is really poor these days. No-one to phone if issues, all done on the app with messaging which takes forever to get past the bot and when you do eventually get a response from a person this is 'phone up' but the phone lines are normally closed or don't answer. After being a loyal customer for many years definitely thinking of switching my current account elsewhere.
May 27, 2026
Unprompted review
Reply from Lloyds Bank
Hi Liz,
Thank you for taking the time to share your experience. I’m really sorry to hear about the service you received in branch and through our messaging service - I understand how disappointing and frustrating this must have been, especially after being a loyal customer for so many years. This isn’t the level of service we aim to provide.
Please allow one of our complaint managers to look into this further for you. You can submit a complaint by copying and pasting this link into your browser:
https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks,
Saurabh
Awful experience.....another bank that…
Awful experience.....another bank that just don't want to take my money!! I simply want to transfer a large ISA sum and they cant even bother to answer the phone. Consultation Lloyds all I wanted was the non bank transfer form. Why isn't it on your site and why cant you answer the phone in your ISA department?? Don't get these issues with Chase or AJ Bell. Call yourself a proper bank? I don't think so.
May 27, 2026
Unprompted review
Reply from Lloyds Bank
Hi Matt,
Thank you for your feedback and I’m really sorry to hear about your experience. I understand how frustrating this must have been, especially when trying to arrange something as important as an ISA transfer. This isn’t the level of service we aim to provide.
Please allow one of our complaint managers to look into this further for you. You can submit a complaint by copying and pasting this link into your browser:
https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks,
Saurabh
I went to the Manchester branch and I…
I went to the Manchester branch and I met Toyin,she was so courteous and friendly…I was so glad I met her,she helped me out in sorting my bank challenges…Lloyd bank hires the best in my opinion.
May 27, 2026
Unprompted review
Reply from Lloyds Bank
Hi Bobby,
Thank you for taking the time to share your feedback. I’m delighted to hear about your positive experience at our Manchester branch and that Toyin was able to support you so well.
Thanks again for your lovely comments.
Thanks,
Saurabh
My debit card is missing and they pretend that it's still on its way
I'm waiting for my debit card and pin for over a month, I've called twice during this period and they assure me that the card was on its way, now through the app chat I discovered that my card was sent more than two weeks ago but it never arrived, the same customer service assistants try to get rid of you instead of helping, rubbish service
May 27, 2026
Unprompted review
Reply from Lloyds Bank
Hi there,
We’re really sorry to hear about your experience and understand how frustrating it must be to be left waiting for your debit card, especially after being reassured that it was on its way. This is not the level of service we aim to provide.
Please allow one of our complaint managers to look into this further for you. You can submit a complaint by copying and pasting this link into your browser:
https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks,
Saurabh
You guys blocked my access for my…
You guys blocked my access for my online banking and also wouldn't give me the money back. And also just close my account for no reason.
May 28, 2025
Unprompted review
Reply from Lloyds Bank
Hi Dylan. Thank you for yor feedback. I’m sorry to hear about your experience. Account restrictions or closures can happen for a number of reasons, including security or regulatory requirements.
I’m also sorry you’re unhappy with the level of service you received. If you’d like us to investigate this further, please contact one of our messaging colleagues who will be able to support you. You can call us on 0345 300 0000, or +44 173 334 7007 if you’re outside the UK. Our automated services are available 24/7, and our advisers are available 8am–6pm, 7 days a week (closed on bank holidays).
Alternatively, if you'd like to make a formal complaint, you can do so through our official complaints page: https://www.lloydsbank.com/help-guidance/how-to-complain.html
Thanks
Subhiksha
Useless online banking not working…
Useless online banking not working again!!!!!! Tried 5 times error message!!! Useless
May 26, 2026
Unprompted review
Reply from Lloyds Bank
Hi Lisa, thank you for your feedback. I’m really sorry to hear about your experience, this isn’t the level of service we aim to provide. I understand how frustrating it is when online banking isn’t working as expected.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Raj
Himanshu in the MK branch
Spoke with Himanshu in the MK branch to finalise my mum’s estate. He couldn’t have been more helpful. He understood what we needed to pay and how we needed to share the remainder, acting efficiently and with care and empathy. He delivered everything he said he would. Great customer service!
May 26, 2026
Unprompted review
Reply from Lloyds Bank
Hi Ali, thank you for sharing this. I’m delighted to hear about your experience with Himanshu in the Milton Keynes branch. It’s clear he supported you with real care and understanding during such an important and sensitive time. Providing clear guidance and delivering on what was promised truly makes a difference, and it’s great to know you received such thoughtful service.
Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Raj
Service
Today, I visited Harrow branch I’ve been facing one problem more than 2 years
In between 2 years I visited lot of time these branch no one is solving those issues but Rama Patel ma’am solve my problem.
So I would say thanks her and I would suggest the branch to get staff like her who resolve the customers problem.
May 27, 2026
Unprompted review
Reply from Lloyds Bank
Hi Ronak, thank you for sharing your review with us. I'm delighted to hear about your visit to our Harrow branch. We’re sorry to hear you’d been dealing with the issue for so long, but it’s wonderful that Rama was able to step in and resolve it for you. She’s made a real difference to your experience.
Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Raj
Himanshu from Milton Keynes was super…
Himanshu from Milton Keynes was super helpful I’m grateful
May 26, 2026
Unprompted review
Reply from Lloyds Bank
Hi Joy, thank you for sharing this. It’s lovely to hear that Himanshu at our Milton Keynes branch was so helpful, we appreciate you taking the time to share your experience.
Thank you for 5-star rating.
Thanks
Raj
Today Tuesday banking crazy
Today Tuesday, the 26th of May 2026 I went to collect some cash from my local branch of Lloyds bank the amount I wanted was over my card limit at the atm but I had enough funds in my account, I was told I was unable to collect this money unless I could prove where the money was going to go but I must produce evidence of what I was going to spend the money on which I was unable to do so because I was not sure what I was going to buy I wanted to spend the money on luxury items, maybe a coat, maybe some travel etc but was unable to produce proof because I hadn’t bought it at that stage after 45 minutes of interrogation by two members of staff, I decided to cancel the transaction and was totally fed up and yet I had the money in the account. I couldn’t remove my money. disgusting service
May 26, 2026
Unprompted review
Reply from Lloyds Bank
Hi Gary, thank you for your feedback. I’m really sorry to hear about your experience, this isn’t the level of service we aim to provide. We understand how frustrating this must have been, especially when trying to access your own funds.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Raj
I came to branch saw Sabina at Derby…
I came to branch saw Sabina at Derby very helpful and supported me with teams. She explained all the accounts available thank you.
May 26, 2026
Unprompted review
Reply from Lloyds Bank
Hi Alicja, thank you for your feedback. It’s great to hear that Sabina at our Derby branch was so helpful and supported you so well. It’s lovely to know she took the time to explain the different account options clearly for you.
Thank you for 5-star rating.
Thanks
Raj
Himanshu from the Milton Keynes branch…
Himanshu from the Milton Keynes branch was a huge help to us. We were trying to block a reoccurring payment and he handled it very well.
May 26, 2026
Unprompted review
Reply from Lloyds Bank
Hi Vethum, thank you for sharing your review with us. I'm delighted to hear that Himanshu at our Milton Keynes branch was such a huge help. It’s good to know he handled everything well and supported you with stopping the recurring payment.
Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Raj
Appalling customer service
After an issue with my ISA, I raised a complaint with Lloyds. Today I received the most astonishingly unhelpful call from a woman who repeatedly quoted T&Cs from a different product, answered different questions to the ones I'd asked, and repeatedly failed to address the points of concern that I had raised. Shockingly bad customer service and I would never trust this bank with my funds again. The service was so bad that I'm now considering transferring my current account as well as my ISA.
May 26, 2026
Unprompted review
Reply from Lloyds Bank
Hi. Thank you for your feedback. We’re sorry to hear about your experience and the way your complaint was handled. This isn’t the standard of service we aim to provide.
If you're not happy with the outcome of your complaint, you have the right to refer to the Financial Ombudsman Service within 6 months. This service is free. Here’s how you can contact them:
Post:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Phone: 0800 023 4 567
Email: complaint.info@financial-ombudsman.org.uk
Thanks
Subhiksha
Excellent service from Sharon in the…
Excellent service from Sharon in the Chelmsford branch. An extremely professional, knowledgeable, helpful, positive, and efficient person to deal with. She was of invaluable assistance to my brother and I in our meeting of February 2026, and in the follow up that was required.
February 24, 2026
Unprompted review
Reply from Lloyds Bank
Hi Christopher, thank you for sharing your experience. it’s fantastic to hear about the excellent service Sharon provided at our Chelmsford branch. She sounds incredibly professional, knowledgeable, and supportive, and we’re so pleased she was able to assist both you and your brother so well, both during your meeting and afterwards.
Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Raj
Sarah.m Wellingborough branch very…
Sarah.m Wellingborough branch very helpful
May 26, 2026
Unprompted review
Reply from Lloyds Bank
Hi Moira, thank you for your feedback. It’s great to hear that Sarah at our Wellingborough branch was so helpful. We’re really pleased she made a positive difference to your experience.
Thank you for 5-star rating.
Thanks
Raj
Reply from Lloyds Bank
Hi, thank you for choosing Lloyds. It's great to read about the fantastic service you received.
Thanks
Raj
Sarah.m Wellingborough branch
Sarah.m Wellingborough branch
I had an amazing experience with Sarah this morning.
May 26, 2026
Unprompted review
Reply from Lloyds Bank
Hi Emmanuel, thank you for sharing your review with us. It’s wonderful to hear about the great service you received from Sarah at our Wellingborough branch. We’re really glad she made your experience such a positive one.
Thank you for 5-star rating.
Thanks
Raj
Local branch is closing in 2027
Local branch is closing in 2027, however, no thought into issues like unable to close account online "visit your local branch", or the cheque doesn't clear with the app, take it to the local branch. They said a local survey resulted in majority wanting online - BUT when you visit the branch, the queue is always at the door.
Despite being a customer for over 15 years I will be moving all my accounts, personal, business and savings. I can see why they always poll very low in customer surveys
May 14, 2026
Unprompted review
Reply from Lloyds Bank
Hi Dean, thank you for your feedback. I’m really sorry to hear about your experience, this isn’t the level of service we aim to provide, especially given your 15 years with us. We understand how concerning this is, particularly with the branch closure and the challenges you’ve faced with online services.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Raj
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