Lloyds Bank Reviews 11,205

The attentiveness and professional approach taken by the Lloyd’s Manchester team - most of all Toyin

Yesterday afternoon, I went to Lloyd's Bank, Cambridge Branch to enquire about how to find the info of the interests I have received for the tax years of 2024/2025 and 2025/2026. I was happy to be served by Jake who is very helpful and patient. He explained clearly of how to find the details on the App and also helped to print the documents. Besides, he also guided me to finish the steps of applying for 'Save the Change' of my debit card. Furthermore, he also helped me to finish the set up of Google Pay on my mobile App. I am really really thankful for Jake's wonderful services and help and also appreciate the great manner and effective jobs he has offered to me. Wishing him a prosperous future in his career!

I wouldn't write if I thought today's experience was a one-off but, sadly, it was very similar to other experiences I've had since Halifax closed several branches I used regularly and advised me I could use my account at Lloyds.

The scene today was as follows. Three members of staff were visible: one sitting near the entrance, presumably as some sort of greeter; a second at a desk further away - I have no idea what her function was; and a third at one of the cashiers' posts.

None of the above was dealing with customers. All the customers were in a queue for the one ATM that dealt with withdrawals (there were two ATMs but one was reserved for deposits). I was second in that queue behind a couple of people who either didn't know how to use it or were making multiple withdrawals on different cards. Anyway, after about three minutes - and with a queue growing behind me - I went to the cashier's desk and asked if I could make a withdrawal. The cashier replied that she was too busy. Think on that: one person at the cashier post and she was too busy to deal with a customer. I left in disgust.

As I said, this wasn't untypical of Lloyds. I've had pretty poor service in this branch before. And other things were familiar from other branches I've visited. The two-ATMs-but-only-one-actually-dispenses-cash thing is something I've seen in branches in three different towns. Similarly, I've often come across long waits for the one cashier available (though, unlike today, the cashier was at least dealing with a customer - it's just that there are seldom enough cashiers to deal with all the customers, leading to queues even when it's not busy).

It's hard to avoid suspecting that Lloyds don't really want to provide branch services. Halifax wasn't great, but it was better than this.

Update:

Having read Lloyds' reply I drafted a complaint and followed the link given in their reply. Totally useless. Unless I missed it, there is no email address to which I can send the text (the only email on the complaints pages is for the ombudsman). The options seem to be to phone and, presumably, explain the whole thing over again to some unfortunate person who won't know what I'm on about; or to use the online complaints system - which requires me to enter a lot of personal details before I even get to know what the online complaints system entails. I suppose I also have the option of getting my complaint printed and posting it to them but I'm not going to do that.
I was quite impressed when I got a swift response to my review. But now I can only be futher convinced that Lloyds's commitment to customer service is quite hollow. A simple email address like feedback@lloydsbank is all that's needed if they really want to know how customers feel; but it seems too much for them.

Lloyds customer service is totally atrocious.

They are now being investigated by FCA and Data Protection Officers for respectively Financial Misconduct and For inane Data breaches. They had been warned but unfortunately I have to report that they do not actually care.

Maybe the directors are in the process of a company collapse or most likely an Incompetent CEO who is likely to Bankrupt Lloyds.

Data Protection breaches can cost a company up to 4% GDP. This would turn a 75 million profit into around a 350 million pound loss.

Never had any issue. Could be a little bit more user friendly. Some services are not the cheapest.

I had an excellent experience at Lloyds Bank Reading Town Centre today; thanks to the support I received from Shalom. She was incredibly kind, attentive, friendly, patient, and genuinely supportive throughout the whole interaction. Her calm and caring approach immediately put me at ease and made me feel relaxed and listened to.
Not only did she help resolve the issue I had with my credit card efficiently, but she also went above and beyond by taking the time to explain different options to help optimise my finances and savings. I truly appreciated how thoughtful and helpful she was.

Joseph

I'm very dissappointed with this service. I applied a credit card because I want to purchase PC parts using that credit card and just pay for it monthly. But unfortunately the bank kept declining my purchase. I rang them and confirmed my details. They probably thought I was a fraud. She didn't resolve my issue and she asked me to go to my local branch to verify myself. Wtf?! I don't wanna waste my time going there just to verify myself. Ridiculous!

My sister and I were both impressed with how Cheryl answered all our questions about our POA clearly and thoroughly. She reassured us with her professional yet calm approach. She assured us that all of our questions were sensible and normal. Her customer service was excellent.

I went to Lloyd’s at Bishop Stortford where I was attended to by Mia. She was very competent and helped me with what I needed very efficiently. She was also very sweet so I’m happy with the customer service.

We were waiting over 1 hour ti be said that the account was dormant and that the account holder name did not match be puse the mother’s surname.
The account was opened in 2016 by Maria Sennacheribbo (non second surname was requested as usual in UK) and Spanish ID card shows obviously both surnames (Maria Sennacheribbo Olascoaga). We were also informed that we could not get our money.

Claire at the Northampton branch was super friendly very welcoming explained what having a relationship manager could do for me and booked me in straight away to have a full review which helped ne with finance to purchase a car earn more on my savings excellent service from claire thank you 😊

My partner was lucky enough! to have a win on the Grand National at good odds. As his stake was in cash the bookies paid him cash - a large sum. Fortunately the betting shop was very close to the bank so we went in to pay straight into his account. 3 members of staff were standing chatting and of 2 behind the counter one was dealing with a customer the other shuffling papers around and studiously ignoring us. When we finally got served no apology for our long wait, but the member of staff immediately said ' why didn't you use the self service machine'. For this sum of cash - what proof is there that the cash was paid in and how long would it take to apply it to the account. Lloyds customer service is really poor these days. No-one to phone if issues, all done on the app with messaging which takes forever to get past the bot and when you do eventually get a response from a person this is 'phone up' but the phone lines are normally closed or don't answer. After being a loyal customer for many years definitely thinking of switching my current account elsewhere.

Awful experience.....another bank that just don't want to take my money!! I simply want to transfer a large ISA sum and they cant even bother to answer the phone. Consultation Lloyds all I wanted was the non bank transfer form. Why isn't it on your site and why cant you answer the phone in your ISA department?? Don't get these issues with Chase or AJ Bell. Call yourself a proper bank? I don't think so.

I went to the Manchester branch and I met Toyin,she was so courteous and friendly…I was so glad I met her,she helped me out in sorting my bank challenges…Lloyd bank hires the best in my opinion.

I'm waiting for my debit card and pin for over a month, I've called twice during this period and they assure me that the card was on its way, now through the app chat I discovered that my card was sent more than two weeks ago but it never arrived, the same customer service assistants try to get rid of you instead of helping, rubbish service

You guys blocked my access for my online banking and also wouldn't give me the money back. And also just close my account for no reason.

Useless online banking not working again!!!!!! Tried 5 times error message!!! Useless

Spoke with Himanshu in the MK branch to finalise my mum’s estate. He couldn’t have been more helpful. He understood what we needed to pay and how we needed to share the remainder, acting efficiently and with care and empathy. He delivered everything he said he would. Great customer service!

Today, I visited Harrow branch I’ve been facing one problem more than 2 years
In between 2 years I visited lot of time these branch no one is solving those issues but Rama Patel ma’am solve my problem.
So I would say thanks her and I would suggest the branch to get staff like her who resolve the customers problem.

Himanshu from Milton Keynes was super helpful I’m grateful