Lloyds Bank Reviews 11,205

I had a really good experience the Staaf was especially raj or I don’t know I think it was raj he was really cooperate

Sarah .M Wellingborough branch
Excellent service thank you

Sarah.M Wellingborough branch- Sarah has been really helpful, I came in to switch my standard saving to something better she helped with updating all my saving account to better rate. Not just that she has helped me book an appointment with the team who could help me with life changing event/ life insurance as I currently just had a baby. Sarah listened to my needs and change in circumstance and accommodate to provide the right service for me. Very pleased.

The have a good service, good and approachable staffs always there to listen and help , friendly and kind hearted.

Especially staff called Edidiong at Above Bar

You have times when you cannot access your own money. You make a complaint and apparently it’s in there terms and conditions- so basically I can access MY money when Lloyds say I can - absolutely ridiculous. I am taking my complaint now to the ombudsman and on there reply looking into legal action as this cannot be right.
I am writing this review AFTER one of your complaints managers looked into it - I am just waiting for the written response so I can take this matter further

Absolutely disgusting customer service. Made a complaint Because they made a mistake. Two days later account is closed.
Refused me a data request under article 15.
Didn’t inform me in writing or give an exemption under article 12 GDPR.
Won’t tell me why they’ve closed account but it’s obvious as I made a complaint two days earlier. AVOID LLOYDS they had me on the chat for 14 hours!!! To raise something that they say you can do instantly! AVOID THESE PEOPLE

STILL WAITING FOR THEM TO EXPLAIN WHY I WAS REFUSED MY DATA REQUEST.

😡😡😡😡😡

Excellent customer service from Alex at Northfield branch on Thursday 28th May. He explained everything, gave good advice and was very patient as I had a lot of queries.

The worst experience with this bank i wont recommend anyone to this
Had an emergency that needed transferring money they said i should call but kept going back and forth repeating same questions and answers now the landlord has terminated my contract
This is the worst bank ever dont use it

I cannot express my frustration with this bank
They shout down a joint account between me and my partner without any notification because they thought it was being used for business. You cant even setup an account in branch anymore yet they still want to goto branch to prove ID. My partner has been without an account now for 7 days and everything is now caving in thank you Lloyds you complete muppets. I have now setup a solo account just to get hr registered on the system. I'm still having issues getting the join account setup online as the new account has a different layout and the online team are unable to assist and have now advised to go to your nearest branch. And I might add all the branches are shutting down. Absolute chocolate.

Absolutely pathetic service at the bank. They wont certify an ID for their own customers and made you run from one branch to another. Absolutely waste of time.

Alison j she is excellent helped to me get back on my mobile app.

A lady called Linzi branch manager at Corby Lloyd branch.

I was very nervous when I came to the branch to set up a business account. Linzi was so helpful and very understanding. She Made me feel very comfortable and was so supportive. Exceptional kindness and support. Especially as I have a MS condition
Thank you for everything

I visited the Lloyds Bank Kilburn branch to deal with a Court of Protection matter for my mother. I explained my situation clearly when I checked in at around 10:30am and was told there were two customers ahead of me. I waited patiently for an hour.
After the second customer left, a staff member who identified himself as Tony J came out, looked at the list, and announced he would only deal with “short enquiries.” At no point before this was I informed there were separate queues for short and long enquiries. Despite my long wait, I was ignored and another customer was served before me instead.
At around 12:05pm, Tony finally called my name. When I asked why my enquiry could suddenly be handled now, he replied arrogantly that his colleague dealing with “long enquiries” was taking too long, so he would help me instead. There was no apology for the delay or for skipping me earlier, as if he was given me mercy.
He then asked me to sit back down on a dirty customer chair and later returned with only a phone number on a piece of paper, telling me to call instead. This was unacceptable after making me wait for over 90 minutes. If the branch could not handle Court of Protection matters, I should have been told immediately when I logged in, instead of being left waiting unnecessarily.
When I complained about the poor treatment, Tony appeared unwilling to listen and asked me to leave the branch. When I asked why, as my issue had still not been properly handled and no apology had been offered, he threatened to call the police. Both he and the security guard came towards me and raised their voices and told me to leave. I chose to leave because the environment felt hostile, intimidating, and deeply unprofessional. (Most importantly there was no point to continue waste a min in that branch for the rude treatment)
What made this experience worse is that earlier the same morning I received excellent service at HSBC, where my enquiry was handled professionally within 45 minutes. I also visited NatWest afterwards, and despite lunchtime queues, their staff assisted me efficiently and respectfully within another 30 minutes. The contrast in customer service was very clear.
I found the behaviour at Lloyds Bank Kilburn rude, dismissive, and intimidating. As a Chinese female customer, I felt ignored and unfairly treated. I was also concerned by the aggressive attitude shown when I questioned the service I received.
In addition, the seating area in the branch was extremely dirty and unhygienic. The chairs and sofas appeared poorly maintained, and I had no choice but to sit there for a long period while waiting. I have attached photographs of the flee bites on my skin that caused by these chairs…
I would like:
1.A formal apology from branch management.
2.A proper investigation into the conduct of the staff member who identified himself as Tony James.
3.Assurance that customers are treated respectfully and professionally in future.
4. Better staff training on customer service and efficient customer support (such as giving out a piece of paper with the tel number from beginning instead of wasting people's precious time!).
Finally, when I initially asked the staff member for his name, he refused to provide it and only shouted out a name afterwards, so I cannot confirm whether “Tony James” is true or fake. I have attached his photograph for identification purposes.
Customers can request to know the full name of the staff who served them.

Mo from Leicester Melton Road was great, brilliant service.
Really need more staff members like him in branch

It was amazing mrs jelly was nice to me and she helped me open more savings and more benefits in leamington spa branch im satisfied and happy thank you

Himanshu was very helpful in the wellingborough branch helping me reset my banking app thank you

I went into Loyd Bank at Harrow and was served by Rama. The service was really really outstanding. I was so pleased as she helped me reset my mobile app as i had been struggling.

Got assisted by Himanshu. He was very helpful taught me how to deposit money using banking app which was new to me. Happy with the service.

Lizzy at loyds bank leamington spa branch was fantastic sorting my banking problem, great customer service would deffinately fecomend , many thanks

The attentiveness and professional approach taken by the Lloyd’s Manchester team - most of all Toyin