Long-term Lloyds personal banking customer. The current account does the job day to day: card payments, standing orders, Apple Pay, direct debits all work without thinking about it. The mobile app is... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sarah.M Wellingborough branch- Sarah has been really helpful, I came in to switch my standard saving to something better she helped with updating all my saving account to better rate. Not just that sh... See more
Company replied
Lisa W assisted me in the kindest,most empathetic and sincerest way possible. She was warm and friendly and made my problems feel so small as though they were no issue to fix. She went above and be... See more
Company replied
My sister and I were both impressed with how Cheryl answered all our questions about our POA clearly and thoroughly. She reassured us with her professional yet calm approach. She assured us that all o... See more
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4.1
Great
11K reviews
No history of asking for reviews
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Absolutely useless
Absolutely useless.
First, unable to fill in form because of a glitch. Uninstalled app, cleared cache, reinstalled, then it just repeatedly tells me my account number is incorrect. I give up!!
May 30, 2026
Unprompted review
Reply from Lloyds Bank
Hi, I'm sorry to hear about the issues you experienced when trying to use the app. We understand how frustrating it must have been to deal with repeated errors, especially after taking the time to uninstall, clear your cache, and reinstall, only to continue experiencing the same problem.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
Julie from the oxford branch was very…
Julie from the oxford branch was very helpful and patient throughout a significant transaction that we had to do in order to staircase on our shared ownership apartment. Given the sum of money, it wasn't straightforward and Julie spent probably over an hour helping us. We really appreciated it, many thanks
May 26, 2026
Unprompted review
Reply from Lloyds Bank
Hi Kirren. I'm happy to hear that Julie at our Oxford branch provided such helpful and patient support during such an important transaction. We understand that staircasing on a shared ownership property can be complex, it's great to know Julie took the time to guide you through everything so thoroughly. Thank you for your 5-star rating.
Thanks
Pritesh
Fantastic customer service
Steve Mellions your Taunton branch was amazing. I have been wondering about a few things for a while and saw your branch open on a Saturday and decided to ask for some advice and he was able to put my mind at rest and also opened an account for me.
May 30, 2026
Unprompted review
Reply from Lloyds Bank
Hi Julie. I'm delighted to hear that Steve at our Taunton branch provided such amazing support during your visit. It’s great to know he was able to answer your questions, put your mind at ease, and assist you with opening an account, especially on a Saturday when convenience really matters. Thank you for sharing your positive experience!
Thanks
Pritesh
After 4 attempts trying to transfer my money
After 4 attempts of trying to transfer my money to a friend, using multiple factors, phone responses with codes I get told the transaction is stopped by Fraud. I get in touch with Fraud & the service is so poor - a chap called Anthony failed to listen to my grievance and it was like talking to an AI bot - in fact he should be replaced by AI - it would do a far better job. Rubbish Tech & rubbish service.. a classic example of a bank left behind in the dark ages...
May 30, 2026
Unprompted review
Reply from Lloyds Bank
Hi Mark. I'm sorry to hear about the issues you faced when trying to make a transfer, and how frustrating it must have been for the transaction to be repeatedly stopped. We understand how important it is for your payments to go through smoothly, especially after completing multiple security steps.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
Charlotte was very helpful and nice
Charlotte was very helpful and nice
May 30, 2026
Unprompted review
Reply from Lloyds Bank
Hi Lexi. I'm pleased to hear that Charlotte was so helpful and friendly. Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Pritesh
Rij has helped my friend really good i…
Rij has helped my friend really good i recommend him
May 30, 2026
Unprompted review
Reply from Lloyds Bank
Hi Livia. I'm happy to hear that Rij provided such great support and made a positive difference for your friend. We appreciate your kind words!
Thanks
Pritesh
Himanshu from northampton branch
Himanshu from northampton branch. he helped with bank statement. He was very nice and explain it very clamly.
May 30, 2026
Unprompted review
Reply from Lloyds Bank
Hi Yogita. I'm pleased to hear that Himanshu at our Northampton branch was able to help you with your bank statement, and that he explained everything clearly and calmly. Thank you for the positive review.
Thanks
Pritesh
Sarah
Sarah. M
Wellingborough Branch
Very helpful person and help me open my account.
May 30, 2026
Unprompted review
Reply from Lloyds Bank
Hi, I'm pleased to hear that Sarah at our Wellingborough branch was so helpful in supporting you with opening your account. Thank you for your 5-star rating.
Thanks
Pritesh
Lizzie the manager at Lloyds Bank…
Lizzie the manager at Lloyds Bank Leamingtonan amazing experience. Lizxie is very knowledgeable. Bonus saved me money. Fully recommend. Thsnk you
May 30, 2026
Unprompted review
Reply from Lloyds Bank
Hi Samantha. I'm delighted to hear that you had such an amazing experience at our Leamington branch. It’s great to know that Lizzie provided knowledgeable support and was able to help save you money. Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Pritesh
The staff it is Good
The staff it is Good, but I think customers who work should have priority as their opens hours are limited and by fact , if you go with your only hour if break that you have you can not solve your problems .
May 30, 2026
Unprompted review
Reply from Lloyds Bank
Hi Lazaro. I'm pleased to hear that you’ve had a positive experience with our staff. At the same time, we understand your concerns around branch opening hours and the difficulty of visiting during a limited break from work. I can understand how frustrating it can be when you’re unable to get the help you need within the time you have available.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
Avoid Lloyds Bank at all costs
I have rated Lloyds Bank before with one or two stars. They certainly don’t understand charities and pursue a KYC process with a computer says no attitude. They closed out our last investigation so we thought ok we may have satisfied them. Paid out small amounts on three occasions as admission of some guilt in the chaotic process.
Then they closed that investigation and opened another asking for more or less the same information as previous. As this issue has taken over 40 volunteer hours to confirm details of nine directors any sane person could see that this issue out of proportion to the time spent. Anyway we tried to answer that query and then received further requests for the same information with a closure notice on our account from the middle of July. Sometimes you must admit defeat so rather than waste more hours trying to satisfy these chaotic charlatans we have now refused to provide any further information or continue to cooperate with Lloyds Bank.
Please do not choose Lloyds Bank to do you business banking or you risk being subject to the same investigation. If you bank with Lloyds and they send you a KYC letter do not waste your time answering it. Apply to open an account with another provider, it’s less hassle and simpler. Reward poor customer service by moving banks.
One final thing on a positive note, the customer service team are very pleasant and try to be helpful. You are though overloading them with explaining issues that simply don’t make sense. On this issue we have tied up that team on upwards of 15 hours trying to understand what is being asked for. So it’s Lloyds paying its team to answer the phone to disgruntled customers that Lloyds have made that way.
PS - the responder from Lloyds is just answering the review, they make no effort to contact us outside of Trustpilot. A hint to the responder, it’s the charity sending you cartoon clowns testing custard pies.
May 26, 2026
Unprompted review
Reply from Lloyds Bank
Hi David. I'm sorry to hear about your experience and the level of frustration this situation has caused. We can understand how time‑consuming and challenging it must have been for you and your fellow volunteers to respond to repeated KYC requests, particularly when you felt the same information was being requested more than once. We understand your concerns about the impact this has had on your time and resources, and we’re sorry that this process has felt disproportionate and unclear. I'm glad to hear your positive remarks about our customer service colleagues.
Please allow one of our complaint managers to look into this further for you. You can open the below given link by copying and pasting this link into your browser: https://www.lloydsbank.com/business/help-and-support/account-management/make-a-complaint.html
Thanks
Pritesh
Excellent service Jameson street Hull
The staff at Jameson street branch in Hull were excellent at helping me with an ISA application which I could not sort out online.
Brilliant service.Thankyou.
May 29, 2026
Unprompted review
Reply from Lloyds Bank
Hi Philip. I'm delighted to hear that the team at our Jameson Street branch in Hull were able to support you with your ISA application, especially when you were experiencing difficulties online. It’s great to know they provided such excellent service and made the process easier for you. Thank you for your 5-star rating.
Thanks
Pritesh
Just tried to report a lost or stolen…
Just tried to report a lost or stolen credit card and Lloyds Bank ask for the security number on the card???
I haven't got the card
Call ended by Lloyds....
Hey Lloyds if I haven't got the card , how would I be able to give you the number?
What idiot designed your AI response....
What a stupid company
Also there is no number to call!!!!
May 29, 2026
Unprompted review
Reply from Lloyds Bank
Hi, I'm sorry to hear about your experience when trying to report your credit card as lost or stolen. I completely understand how frustrating and worrying this situation must have been. You’re absolutely right that if a card is lost or stolen, you may not have all the details to hand, and the process should take that into account. I'm also sorry to hear that your call ended unexpectedly and that you had difficulty finding an alternative way to get help.
You can call and speak with our Telephone Banking team on 0345 300 0000 or +44 173 334 7007 from outside the UK. Our automated services are available 24 hours a day, 7 days a week. Our advisers are available 8am to 6pm, 7 days a week. Lines are closed on bank holidays.
Alternatively, you can get in touch with our team using mobile banking app. You can send a secure message from the app by selecting Search then ‘Message us 24/7’.
If you'd like to raise the complaint, please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
Visited Lloyd's bank in Bromley
Visited Lloyd's in Bromley. Lots of customers and very few staff. On entering the bank I was approached by a young man offering to help me. Initially I was impressed but not so much when I saw the queue. He told me there would be at least a 25 minute wait. When I asked if he could be more specific with the timing, he told me he 'did not have a crystal ball'. I was not impressed at his rudeness and told him so. I left the bank and walked down to Halifax who processed me and dealt with my request within 20 minutes and that included my walk. Avoid Lloyd's and use Halifax in Bromley. The staff have far superior customer service skills.
May 29, 2026
Unprompted review
Reply from Lloyds Bank
Hi Susan. I'm sorry to hear about your recent visit to our Bromley branch. I can understand how frustrating it must have been to encounter a long wait and then feel disappointed by the way your query was handled. While it’s good to hear that a member of staff initially approached you to help, we’re concerned by your comments about how your question on waiting times was responded to.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
Valuable experience with Lloyds Bank New Street Branch customer service staff
We have had a good and valuable experience meeting with a customer service staff at Lloyds Bank New Street Branch Birmingham namely Mr BOLAJI to whom served us to interpret and guide us how good to manage our Instant Cash ISA accounts at Lloyds Bank . He showed fully knowledgeable and understanding our concerns to open the said ISA account and we do highly appreciation on him .
May 29, 2026
Unprompted review
Reply from Lloyds Bank
Hi Lee. I'm delighted to hear that you had such a positive and valuable experience at our New Street Branch in Birmingham. It’s great to know that Mr. Bolaji provided helpful guidance and support in managing your Instant Cash ISA, and that his knowledge and understanding made the process clear and reassuring for you. Thank you for the positive review.
Thanks
Pritesh
Reply from Lloyds Bank
Hi, I’m pleased to hear that Victoria was so helpful. Thank you for your 5-star rating.
Thanks
Pritesh
Rij from Luton branch
Rij from Luton branch . He is honest person and .he is nice person . And he is telling in understanding way .
May 8, 2026
Unprompted review
Reply from Lloyds Bank
Hi Akash. It's wonderful to hear that Rij at the Luton branch made a positive impression. It’s great to know that Rij provided clear, honest, and easy-to-understand support, and that you found the service friendly and helpful. Thank you for your 5-star rating.
Thanks
Pritesh
Sion helped us set up an account
Sion helped us set up an account, in order to bank a foreign cheque. He was knowledgeable about the procedure, very helpful and courteous. We were so lucky he was there to help us get it organised.
May 29, 2026
Unprompted review
Reply from Lloyds Bank
Hi Richard. I'm pleased to hear that Sion was able to support you with setting up your account and arranging the banking of your foreign cheque. It's wonderful to know that Sion’s knowledge, helpful approach, and courteous service made the process smooth for you. Thank you for your 5-star rating.
Thanks
Pritesh
Luton George st branch
Went to the Luton branch today,needed a small problem rectified and Chantelle the manager and Stephanie were absolute stars,problem sorted one happy customer well done Lloyd's.
May 29, 2026
Unprompted review
Reply from Lloyds Bank
Hi Graham. I'm happy to hear that Chantelle and Stephanie at our Luton branch were able to help resolve your issue so efficiently. It’s great to know they made such a positive impression and provided excellent service. Thank you for the positive review.
Thanks
Pritesh
Lisa was really helpful and sorted out…
Lisa was really helpful and sorted out multiple issues and queries.
Very patient and understanding.
May 29, 2026
Unprompted review
Reply from Lloyds Bank
Hi Colin. I'm delighted to hear that Lisa was able to help resolve multiple issues and queries for you. It's wonderful to know that Lisa provided such patient and understanding support throughout your experience. Thank you for your 5-star rating.
Thanks
Pritesh
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