Lloyds Family Jewellery Reviews 205

The costumer service is very efficient and flexible. And the eternity ring I have received, does even look better than the picture. Gorgeous setting and perfectly handcrafted piece ❤️

Impeccable service! I made an enquiry after business hours (the information was actually on included in the product description, my mistake), I received a quick and helpful response. The item is exquisite, beautifully presented, quickly delivered and a fantastic price. I now have a new favourite jewellers.

My wife had been looking for some time through jewellers for a certain style of ring with no success. So totally out of our comfort zone we looked on line and found the perfect ring from Lloyds. I sent an enquiry at 8 o’clock at night not expecting a reply til the following working day. However I had a reply within 20 mins. That was on Tuesday 21/4/26 the following day I placed an order for the ring it was a birthday gift for my wife. Her birthday was on Friday 24/4/26. Short notice to say the least nevertheless the ring arrived in time. For all of the above reasons I feel that Lloyds family jewellers deserve a 5 star review. I would also like to send a special thank you to Mathew I’m only 1 small customer but I received his full attention.
FANTASTIC SERVICE throughout

I cannot recommend Lloyd’s Jewellers highly enough! From start to finish, the level of care and professionalism we received was truly world-class.

They don't just sell jewelry; they build relationships. The staff were incredibly helpful, patient, and made us feel like their priority. We actually made a bit of a blunder and ordered the wrong ring size (oops!). We were worried the exchange process would be a headache, but Matthew at Lloyd’s handled it seamlessly. They were so accommodating and made the swap completely. We were never left wondering. They kept us updated every step of the way, providing a level of transparency that is rare to find these days.
When the final ring arrived, it took our breath away. It is absolutely stunning—the craftsmanship is exquisite and it looks even better than we imagined.

We are over the moon with our overall experience. If you’re looking for beautiful jewelry backed by a team that genuinely cares about their customers, look no further than Lloyd’s. They truly are second to none!

Excellent service from Lloyds Family Jewellers. From placing my order to receiving it, I was updated every step of the way. I am very happy with the quality of my purchase and would definitely use this company again.

Ordered a replacement ring for a lost item..Because of half size I had to wait for production..The ring arrived today, exactly to the timescale I was told. Royal Mail 24 hour tracked..beautiful presentation box, well packaged. Absolutely as described and shown on the website..Will definitely recommend to other's and use again. Good customer service too..

I am extremely pleased with my purchase from Lloyd's Family Jewellery. Communication with Matthew was great from the start, with regular emails to answer my queries and updates on delivery. A very personal service. This is the 3rd ring purchased from Lloyd's and will always be the first place I go to when looking to buy jewellery.

Excellent communication and Matthew was very helpful, answering all my questions.
The ring is as expected and lovely on. Thank you for a 5 star experience. I wouldn't hesitate in buying from this jeweller again.

I bought the Emerald, Diamond and yellow Gold ring. Lloyds Family Jewellers were super quick on responses even on weekends, provided accurate delivery timescales and were a pleasure to deal with! The ring was perfect as well and beautifully presented

Matthew is a true gem. After spending months looking for the right engagement ring for my girlfriend, I stumbled across Lloyds Family Jewellery at the last minute and I'm so glad I did. Was so impressed by the level of customer service provided by Matthew. Received the ring on the date requested, super fast turnaround time and high level of customer care. If you are thinking of buying from here, you won't be disappointed! I will be ordering from you again, thank you so much.

Very responsive customer service, excellent packaging, quick send/ returns. I needed a size up from the original ring I bought and received the replacement within a week of the original. Thanks!

Amazing online family jewellers. I looked everywhere to find my wife a ring. The website came up in google, and I found the perfect ring, at a really good price. I ordered on the Monday and it was delivered on the Thursday. I received an email saying they had received my order. Then I received an email from Matthew saying he was my dedicated sales and service contact, which was a nice touch. I’m really impressed with the customer care I have received from the moment I placed the order. Will definitely use Lloyds family jewellery again.

I had an exact design in mind for my wedding band and found Lloyds Family Jewellery while shopping around. I'm super appreciative of the detailed videos they have on the ring showing clearly all the different sizes and widths of a particular design which along with the great competitive price gave me the confidence to lock in the order. I reached to then on WhatsApp to get an idea of turnaround times and got a pleasant prompt response back saying they had my specification and could ship within a few days. I received my wedding band today and am super pleased with it - exactly what I wanted. Can't recommend Lloyds enough! Special thanks to Matthew who was super helpful with email updates throughout.

Excellent communication and very friendly. Absolutely love my ring and would recommend! Thank you.

My wife wanted a ruby and diamond ring that she saw on the Lloyds Family Jewellery website site. Unfortunately they were sold out but Lloyds offered to make one in her size for what we considered to be a very reasonable price. The ring has just been delivered ahead of schedule and my wife is very pleased with it.

Very friendly helpful and efficient would definitely recommend them

Easy ordering process, communication first class and keeps you informed on all the state of your order. Tracking process was very good. Would use Lloyds Family Jewellery again.

From ordering on line, to the delivery, Matthew kept me informed at every stage. The ring that I purchased for my wife, as a present for our Ruby wedding anniversary, is simply stunning. Thank you Matthew and everyone at Lloyd's family jewellers for putting a huge smile on my wife's face, and a gorgeous ring on her finger. Would definitely recommend to anyone.

Great quality earrings from Matt. Customer service was excellent also.
Will definitely buy again from Lloyds.

Loved my necklace but I feel the chain is very poor quality - broke after two months
Advised I could return at my own cost for it to be checked for manufacturers fault but prob just wear and tear 😢