Lloyds Family Jewellery Reviews 

228
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning jewellery pieces, noting that the items completely exceed expectations and arrive securely in lovely presentation boxes. Buyers repeatedly emphasize the exceptionally prompt delivery service, ensuring orders reach them right on time for important family celebrations. Some people also felt that the team provided wonderful personal support when answering questions or managing helpful size exchanges. Consumers additionally appreciate receiving detailed certificates of authenticity that make each unique purchase feel truly special and valuable. Reviewers consistently state they would gladly recommend this jeweller to others and return for future milestone gifts.

What people talk about most

Product

Clients share positive opinions on product, highlighting exquisite craftsmanship and stunning designs that... See more

Quality

Users describe positive interactions with quality, consistently praising the exquisite craftsmanship,... See more

Delivery service

Customers had positive experiences with delivery service, highlighting incredibly prompt arrivals and... See more

Service

Reviewers express high satisfaction and positive feedback about service, highlighting quick responses and... See more

Order

Consumers find the ordering experience to be smooth, easy, and satisfying overall. Reviewers note that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely over the moon with my order, which arrived super quick. I adore my stunning diamond cross pendant! Beautiful packaging exceeded my expectations too. Matthew was really helpful, with super... See more

Company replied

Rated 5 out of 5 stars

A stunning ruby and diamond eternity ring bought as a 40th wedding anniversary present. From ordering online I had immediate communication from the owner himself. I was a little unsure about purchasin... See more

Company replied

Rated 5 out of 5 stars

Was looking for something unique for my wifes birthday coming up. I was hunting for a natural emerald and natural diamond eternity ring and came across Lloyds. Had a really good chat with one of... See more

Company replied

Rated 5 out of 5 stars

Ordered a replacement ring for a lost item..Because of half size I had to wait for production..The ring arrived today, exactly to the timescale I was told. Royal Mail 24 hour tracked..beautiful presen... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

Diamond jewellery specialists since 1969, we offer expert service at every level, we endeavour to offer exceptional and personal customer service. Showcasing the best in classic and contemporary diamond and gemstone designs, our jewellery is expertly crafted and all natural while still offering the very best value.


Contact info

4.9

Excellent

TrustScore 5 out of 5

228 reviews

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No recent history of asking for reviews

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4.9

All reviews

(228)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

Earrings Purchased

Purchased emerald earrings through Lloyds Family Jewellery. Earrings were delivered swiftly and I was provided with regular updates from Matthew throughout. The earrings are excellent, and I highly recommend Lloyds.

December 5, 2024
Unprompted review
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Reply from Lloyds Family Jewellery

Hi Tim, that’s such great news thanks for letting us know. We’re really pleased you’re happy with them 😊

Rated 5 out of 5 stars

Great value

Great value. Prompt dispatch and delivery. Good communication

November 28, 2024
Unprompted review
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Reply from Lloyds Family Jewellery

Hi Adam, thanks for the excellent rating, so pleased you’re happy with everything!

Rated 5 out of 5 stars

My new wedding ring is beautiful

My new wedding ring is beautiful. What a fabulous company to deal with. From ordering to delivery. It came in a lovely box. We'll packaged. Really good price. Would highly recommend and I will definitely buy from here in the near future. Thank you very much

November 28, 2024
Unprompted review
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Reply from Lloyds Family Jewellery

Thank you so much for the lovely review it’s very much appreciated. We’re so pleased you’re happy with everything and we’d love to serve you again in the future 🙂

Rated 5 out of 5 stars

The product was truly wonderful and my wife loved it.

The product was every bit as beautiful as the picture showed and description given. It arrived on the day requested and was professionally packaged.
I would recommend Lloyds Family Jewellers for quality of product, luxury packaging and delivery time.

November 26, 2024
Unprompted review
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Reply from Lloyds Family Jewellery

Hi Peter, thank you so much for the fantastic review, we’re so pleased you’re happy with everything 😊

Rated 5 out of 5 stars

Aqua marine ring

Wife over the moon with her ring,absolutely stunning.

November 19, 2024
Unprompted review
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Reply from Lloyds Family Jewellery

That’s brilliant news thanks for letting us know!

Rated 5 out of 5 stars

Ring Purchase

Having never ordered a ring online before I wasn't sure how it would go. Lloyds sales were very quick and efficient in sorting any issues and despatching the item I purchased. The actual ring itself is of great quality and craftsmanship and looks exactly as it did in the picture. My wife is very happy with it!

November 4, 2024
Unprompted review
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Reply from Lloyds Family Jewellery

Hi Nat, that amazing thanks so much for the great review, we really appreciate it. We’re so happy to hear you’re pleased with everything 😊

Rated 5 out of 5 stars

Very happy with the purchase…

Good company to shop with,the item was delivered very quickly,will shop there again in the future.

November 3, 2024
Unprompted review
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Reply from Lloyds Family Jewellery

Hi thanks for the brilliant feedback, we’re really pleased you’re happy with everything :)

Rated 5 out of 5 stars

Excellent service and beautiful jewellery

I had been looking for an eternity ring for my wife, for our 20 year anniversary and vowel renewal ceremony. I found the exact ring to match her other one at Lloyds.

I ordered the ring and was very quickly contacted and asked how quickly we needed it, as it needed to be made and not in stock. We were offered a similar ring to be sent to us to see, but we declined the kind offer and figured that we would just wait as it was the perfect one.

However, they got it to us before the ceremony and my wife is over the moon with it. This is brilliant service and we would recommend Lloyd’s without hesitation.

Thank you so much, Dave and Sharron.

October 17, 2024
Unprompted review
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Reply from Lloyds Family Jewellery

That’s brilliant news! We’re so pleased you’re happy with everything and that we made your special purchase seamless and stress free 😊 thank you very much for your lovely review, it’s very much appreciated. We hope to deal with you again in the future!

Rated 5 out of 5 stars

The ring I ordered is amazing

The ring I ordered is amazing, it exceeded my expectations. The order was delivered without delays. Thank you for the special emotions :)

October 11, 2024
Unprompted review
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Reply from Lloyds Family Jewellery

Hi Ana, that’s brilliant news we’re so pleased you’re happy with the new ring! Thank you for your review it’s very much appreciated :)

Rated 5 out of 5 stars

Outstanding from start to finish

Everything about this order has been a pleasure. From the easy to navigate website, the excellent prices and unbeatable customer service this was a great experience.

My ring came in great packaging and only a couple days after ordering.

Thank you so much for everything, whenever I need need jewellery this will be my first stop!

October 9, 2024
Unprompted review
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Reply from Lloyds Family Jewellery

Hi Patrick, that’s brilliant news we’re so pleased you’re happy with everything! Look forward to serving you again in the future 🙂

Rated 5 out of 5 stars

Really good experience

Really good experience, had struggled to find the type of earings I wanted for a birthday present and found the last minute. They were really good at communicating with me on email and WhatsApp to reassure me, and they did arrived as expected!

September 25, 2024
Unprompted review
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Reply from Lloyds Family Jewellery

Hi Rachael, that’s brilliant news thanks for letting us know, we’re so pleased you’re happy with everything and we really appreciate the review!

Rated 5 out of 5 stars

Cheers & Tears

I lost my wedding ring recently (after 31 years on my finger)! Matthew and the team at Lloyds were kind, supportive and extremely efficient. I have a lovely, new gold band which arrived this morning and is a perfect fit. Here's to the next 31 years with this ring securely on my finger. Lovely ring, super efficient service. Highly recommended!

September 27, 2024
Unprompted review
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Reply from Lloyds Family Jewellery

Thank you so much for your kind words! We're honoured to have helped you find a new wedding band after so many special years. Matthew and the entire team at Lloyds are thrilled to hear that you're happy with the fit and the service you received. Here's to many more years with your beautiful new ring! Thank you again for recommending us, we're always here for you!

Rated 5 out of 5 stars

Clear communication every step of the…

Clear communication every step of the way. The item was despatched within a few days and arrived exactly as mailing details given.

Quality of item is fantastic value for money.

Would highly recommend this supplier and will definitely be my 'go to' choice in the future.

September 23, 2024
Unprompted review
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Reply from Lloyds Family Jewellery

That’s great news! So pleased you’re happy with everything. We’ll look forward to serving you again in the future 😊

Rated 5 out of 5 stars

Fantastic jewellers!

Received my black diamond ring this morning and couldn't be happier !
It is a beautiful, good quality piece and fits perfectly. Matthew at Lloyds was a pleasure to deal with. He sent me emails at every step so I was completely informed and it felt like a personal service. I would definitely recommend dealing with this family jewellers 🥰

August 31, 2024
Unprompted review
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Reply from Lloyds Family Jewellery

That’s brilliant news we’re so pleased you’re happy with everything. Thank you so much for the lovely review. We hope to serve you again in the future. Thanks again!

Rated 5 out of 5 stars

Great service

Great service, kept me informed from start to finish and my wife loves the ring. Good price too!

August 16, 2024
Unprompted review
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Reply from Lloyds Family Jewellery

Oh that’s brilliant news! So pleased you’re happy with everything. Thanks for the great reviews it’s very much appreciated :)

Rated 5 out of 5 stars

Top Notch Service and Quality

The best customer service I have ever received from start to finish. I contacted Lloyds Jewellers out of hours via the help button to enquire about a certain ring and size not expecting a reply until the following day. Matthew contacted me within minutes via email and a text. I ordered the ring and Matthew provided updates throughout the process. Ordering to delivery took a matter days. The ring was beautifully packaged and is great quality. I will certainly use this company again. Top notch

August 17, 2024
Unprompted review
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Reply from Lloyds Family Jewellery

Oh that’s wonderful news thanks so much for your lovely review. We’re so pleased you’re happy with everything, we’re looking forward to hopefully dealing with you again in the future 😊

Rated 5 out of 5 stars

Lovely ring I had ordered of this…

Lovely ring I had ordered of this company. They were a dream to deal with. Will be ordering off them again in the future

August 14, 2024
Unprompted review
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Reply from Lloyds Family Jewellery

Hi Vicky, that’s lovely news so pleased you’re happy with everything. Look forward to hearing from you again 😊

Rated 5 out of 5 stars

Great Service

From the time of order, we received an email confirmation, followed up by a 'personalised' email from Matthew Lloyd, introducing himself as our contact. We then had updates of delivery / despatch etc.
From time of order to delivery totalled 3 working days.
The ring arrived, superbly packaged.
Thank you

August 6, 2024
Unprompted review
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Reply from Lloyds Family Jewellery

Hi Adrian, that’s brilliant news. So pleased you’re happy with our service and your new sapphire ring. Thanks again and we hope to serve you again in the future 😊

Rated 5 out of 5 stars

Amazing support with a complication…

Amazing support with a complication with our order. So helpful and always wanting to make it right. Thank you so much.

August 6, 2024
Unprompted review
Lloyds Family Jewellery logo

Reply from Lloyds Family Jewellery

Hi Rebecca, that’s great news we’re so please we got this sorted for you ☺️

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