Lloyd & Whyte Community Broking Reviews 584

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and extensive knowledge, making interactions pleasant and stress-free. Many people highlight the outstanding customer service, noting that employees go above and beyond to ensure understanding and provide suitable coverage, often described as efficient and thorough. Consumers frequently mention the excellent service received, appreciating the personalized approach and the ease of their overall experience, with many feeling well-supported and valued.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the professionalism,... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

PRIVATE MEDICAL INSURANCE I have contacted Adam Frampton many times over the last three or four years . He has always been very polite and knowledgeable. He has taken the pains to understand my req... See more

Rated 5 out of 5 stars

Due to building works at our property our existing insurance company could not continue cover which caused us a bit of stress! Jo from the Community Broking department took up the issue and managed t... See more

Rated 5 out of 5 stars

I have been using Lloyd and Whyte for well over a decade and their service is superb. I have dealt with Adam Frampton primarily and he has been nothing but professional and very helpful. He has an exc... See more

Rated 5 out of 5 stars

I have used this company for 6 years, even with the previous organisation, for all my insurance needs and throughout, the service received has been wonderful!! Sam has dealt with my house insuranc... See more


Company details

  1. Insurance Broker

Written by the company

When it comes to business, nothing beats local knowledge for a personal service and accurate quotes to meet your insurance cover needs. Lloyd & Whyte was formed in 1946 and our origins are based within community broking. Lloyd & Whyte Community Broking as a division, has grown across five locations in the South West and Wales. We’re different because we combine the strength of a larger network of insurance brokers with the friendly, personal service and local knowledge you expect from a smaller business. With decades of experience and access to a wide panel of insurers, you can be confident that you are getting an appropriate, quality policy that meets your business needs cost effectively. In a world that lives online – we’re bringing insurance back to the community!


Contact info

5.0

Excellent

TrustScore 5 out of 5

584 reviews

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Rated 5 out of 5 stars

Excellent service at a stressful time

The agent was extremely helpful with all aspects of guiding through a claim process as well as an annual insurance renewal. Courteous & personable - exactly what is needed from an agent helping through a stressful process. Couldn’t be better.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Private Medical Insurance

We highly recommend Adam Frampton. He is responsive and professional, making sure everything runs smoothly. His attention to detail and clear communication makes a real difference.

April 5, 2026
Unprompted review
Rated 5 out of 5 stars

Personal human interaction

I called into the Swansea office today to change my insurance onto another van I purchased the lady that dealt with me Theresa was extremely pleasant, polite and professional she sorted my changes within 10 minutes and having that face to face transfer gave me a lot of confidence in the broker she’s employed with. It was wonderful to meet such a helpful sincere lady and I hope this service continues thanks very much. 😊👍

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Keri was very helpful

Keri was very helpful, extremely efficient and very fast in dealing with the changes to our insurance needs once again. Always an exemplary service from her and all colleagues

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, as ever. Thank you to Ollie and the whole team, who always find me the best car insurance every year.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

A smooth claim

We had to make a claim from our insurers and our brokers did all the contacting of insurers for us and were there if we had any questions. They also chased up the insurer when contractors we slow at getting the right staff to us to get the job done. We really appreciated Steve's help in all of this. He made it a very smooth process.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

helpful and dedicated staff

Keri has been really helpful in sorting out our buildings insurance as our previous insurers would no longer provide cover.
She finally managed to get something organised on Christmas Eve, dedication to her work.

December 24, 2025
Unprompted review

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