These locks do exactly what we'd hoped. Now we can sleep with our windows open without worrying about burglars. Our order was processed efficiently, the product arrived quickly and they were easy to i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service. Prompt delivery and keen to help when we had a potential problem with fitting the device which wasn't a problem, it was just us being a bit thick! They requested photos of the door etc... See more
Company replied
Love my latch. It has transformed my new extension, as I can securely have the patio door open enough for air flow, without warrying about the dog getting out or burglars getting in.
Company replied
Was kept up to date on delivery - instructions were clear for fitting though we had to position it slightly differently due to our strangely shaped windows. Seems a good alternative to cat flap.
Company replied
Company details
Written by the company
The LockLatch range of products incudes LockLatch, PetLatch and MiniLatch - the only difference being the size of the gap. Simply put they are adjustable lockable latches that allow you to leave any window or door open but locked for: Safe Ventilation and the prevention of opportunistic theft, Pet Access - as an alternative to a cat flap or doggie door, As a window restrictor to prevent window falls, the prevention of wind damage to slightly open windows and door and where they are a problem stopping unwanted visitors like monkeys, skunks, racoons and so on entering your home.
Contact info
25 Loch Venus Road, Chapman's Bay Estate, Noordhoek, 7985, Cape Town, South Africa
- +27 82 447 2809
- steve@locklatch.co.za
- llr-i.com
4.9
Excellent
824 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from LockLatch
That's great news indeed Chesney - thank you. Steve
Super product!
The tolerances on the windows of my static caravan were VERY close however with care I was able to fit the unit without breaking the glass! lol
It does exactly as advertised and I will be buying some more.
Great product!
April 2, 2025
Reply from LockLatch
That's very good to hear David and thank you for posting this 5 Star review. All the very best. Steve
Quick friendly service and the product…
Quick friendly service and the product is fantastic. It has made a huge difference to our pets and our lives. We can sleep at night as they can let themselves out while we stay safe and during the day they have access to both inside and outside so I don't have to worry about them when I'm not there. Highly recommend this product and company
March 27, 2025
Reply from LockLatch
what a fantastic review Sharon and a great way to start the day. All the very best. Steve
Excellent service and awesome device.
Steve spent time on a video call to ensure that the correct installation option and device was selected. Device arrived on time. Installation was simple and easy. Using device is very easy.
March 27, 2025
Reply from LockLatch
Hi Russell I'm really pleased I could help with installation and that all's working well now. Regards, Steve
Reply from LockLatch
Brilliant !!!!! Thank you Rene. All the best. Steve
Excellent product!
Excellent service, prompt delivery, good comms. Feel very happy to have this added security on a sliding patio door we leave open slightly for dogs. A little learning curve required in how to lock, unlock the device.
March 27, 2025
Reply from LockLatch
Thanks Brenda, I'm glad we ticked the boxes on service and if you're still on a learning curve with the key let me know and I'll phone and help. Regards, Steve
Awesome Experience & Service
Quick service, caring follow up communication from Steve. Great quality product.
March 27, 2025
Reply from LockLatch
That's such a nice review Adrian :) Thank you. Steve
Easy to install
Easy to install. Changed my life used to get up at least 5 times a night to let my three doggies out now I don't get up at all and know we are safe!
March 17, 2025
Reply from LockLatch
Wow Lisa, I bet that has changed you life - for you and your furry friends. All the best and thanks for the 5 star review. Steve
speedy!
just a simple quick transaction, and the delivery was so quick, so all is well, thank you.
March 13, 2025
Reply from LockLatch
Fantastic Anne :) - and thank you for the review. All the best. Steve
Great product !
Great product ! Well made, clever, sturdy and does the job brilliantly !
March 3, 2025
Reply from LockLatch
that's so good to hear Aissa - thank you :) Steve
Ordering and delivery super efficient…
Ordering and delivery super efficient and quick process. Product is so simple to install and excellent quality. My little doggy loves it, and our home is always secure.
March 3, 2025
Reply from LockLatch
what great news Candice. Thank you very much for the feedback and 5 star review. All the very best. Steve
It is a very good product,of high…
It is a very good product,of high quality matrial. The service was fast and efficient
February 18, 2025
Reply from LockLatch
Great news Kobus - thank you and all the best. Steve
Reply from LockLatch
That's great to hear and thank you for the 5 star rating. All the best. Steve
Reply from LockLatch
Brilliant - thank you :) Regards, Steve
Excellent service and well made!
The service was excellent and the product I ordered arrived quickly. I have not installed it yet, but its perfect for my dogs to come in and out and the house to stay safe. It looks solid and well made. I cant wait to get it installed.
February 10, 2025
Reply from LockLatch
Thanks Gill - we appreciate the feedback and the great review. All the best. Steve
Good product good service
Good product good service. Kept informed as to product tracking. Product as expected and quick delivery. Overall very happy.
February 10, 2025
Reply from LockLatch
In that case we're very happy too Mark - and thank you for posting this review. All the best. Steve
Very efficient service.
Very efficient service.
I love these latches - we live in a coastal town where mostly the days are breezy and this latch allows me to keep the doors open a little to allow fresh air in but without the door slamming shut in the wind. A great product.
February 6, 2025
Reply from LockLatch
Hi Diana, that's a really great review - thank you and thank you for the feedback in terms of the problem and solution. All the very best. Steve
Great product
Great product. Easy installation. Prompt delivery. Will probably order a few more after first three has been in operation close to sea.
February 6, 2025
Reply from LockLatch
Great to hear Arjen and here's a link where you can find care instructions. Regards, Steve https://llr-i.com/installation/
Great Product
Great product, excellent response and communication, and speedy courier service! Thank you.
February 4, 2025
Reply from LockLatch
and thank you Beth !!!!! :) All the best. Steve
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.