Ordered 2 items and never received. I tried emailing and calling with no luck. No one ever returned my calls. I had to open a dispute with my credit card to get a refund. It was a headache.
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Worst ever business to make deals, for sure. We had worst experience buying over 20 years. We are export business helping many auto clubs over Latin America. Even we holding a US lawfully Tax Exe... See more
Company replied
Please stop these cowboys trading they are selling poor vehicles with false documents e.g mot and service history sold me a car held together with cable ties tje only good thing with cable ties is th... See more
Parts got to my house on to my house on time, were the RIGHT parts and boxes weren’t even damaged. Definitely doing business through them in the future instead of American muscle, who has somehow alwa... See more
Company replied
Company details
Written by the company
LMR is the ultimate experience in 1979-2016 Ford Mustang & 1993-04 Ford Lightning restoration & performance! Offering 100% fast, free shipping on the best selection of parts & accessories directly to your door. When you shop with Late Model Restoration, you can buy with the confidence that you are purchasing quality products at an exceptional value. From our free shipping, to our industry leading customer care, our site and staff are focused on making your Mustang or Lightning buying experience easy, enjoyable, & fun!
Contact info
7911 Panther Way, 76712, Waco, United States
- 254-296-6500
- customerservice@lmr.com
- lmr.com
1.6
Bad
2K reviews
Hasn’t replied to negative reviews
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Spent over $2,600 on wheels and tires
Spent over $2,600 on wheels and tires. Had to have the front balanced which cost me $30. Bought the TPMS tool for no reason because it was recommended I had to and have no issue with the TPMS. To top it off one rear wheel sticks out further then the other. I was told this is due to the axle so I'm not rating LMR on that.
However the rims and tires are nice and complement my car very well.
October 28, 2017
Unprompted review
Reply from LMR
We are very sorry for the inconvenience Mike. I just sent you over an email so we can make it up to you. I assure you that your satisfaction is our priority.
always have the parts I need
always have the parts I need, decent pricing, quick shipping.....virtually all my Shelby needs come from LMR
October 27, 2017
Unprompted review
Reply from LMR
Thank you very much for the review John!
Incredible support!
I had an issue with a carpet that had a manufacturing issue. Even though it was cut for the installation, they had a no hassle replacement of the item and fast shipment of the new one. Although the new one still had a minor issue, they are keeping my email on file in case there are future issues with it. Their support on this item has been nothing short of incredible. Hats off to an exceptional customer service team.
October 24, 2017
Unprompted review
Reply from LMR
Thank you very much Alvin! We are very glad you were satisfied with the service. Should you need any further help in the future, you know where to find us!
Good products at reasonable prices with …
Good products at reasonable prices with a fast delivery!
October 20, 2017
Unprompted review
Reply from LMR
Thank you for the 5 stars!
Always the best customer service
Always the best customer service, fast shipping and competitive prices. The tech videos make almost every job easy. The fact that they honor military by giving a military discount makes them A++ in my book!
October 20, 2017
Unprompted review
Reply from LMR
We really appreciate the kind words Zack! Thank you very much.
Reply from LMR
Thank you very much for the 5 stars!
Nice Recovery
We had a rocky purchase experience. After having conversation with the customer service folks and ironing things out we came to an understanding the benefited both of us.
October 19, 2017
Unprompted review
Reply from LMR
Bill, my name is Bryan and I apologize for the less than stellar customer service we provided. Jeff turned this into a training opportunity to prevent this issue in the future. I really appreciate you reflecting the service Jeff provided to you with the upgraded 4 star review. Again I am sorry for the inconvenience, but I assure you we will listen to our customers and do what it takes to get them taken care of. Have a great day. Bryan 254-296-6554.
Very good I receive items earlier than …
Very good I receive items earlier than expected!!!happy
October 14, 2017
Unprompted review
Reply from LMR
Thank you very much for taking the time to review us Luis! I wanted to know if there is anything we could improve on in order to earn 5 stars from you next time.
I recently bought the Gibson cat-back …
I recently bought the Gibson cat-back exhaust for my 2016 Ecoboost Mustang. Love the sound, not too loud, just right. But the real benefit is the power I make with the Steeda intake, Mishimoto downpipe,Mishimoto intercooler with charge pipes and Boostmax controller. Great gas mileage with super performance.
October 12, 2017
Unprompted review
Reply from LMR
Thank you very much for the 5 stars Mike!
Reply from LMR
Thank you for the 5 stars Eduardo!
Fast shipping
Fast shipping. Got emails with order and shipping details right away
October 10, 2017
Unprompted review
Reply from LMR
Thank you very much for the review Jose!
Great and friendly staff.
Great company, friendly and knowledgeable staff. Lots of hard to find bolts and delivery is a breeze. Thank you LMR.
October 9, 2017
Unprompted review
Reply from LMR
Thank you very much for the feedback Samuel!
Nothing bad to say.
October 8, 2017
Unprompted review
Reply from LMR
Thank you very much for the 5 stars!
I am a military memeber stationed over …
I am a military memeber stationed over seas, and the shipping process is terrible. I’ve been waiting on parts for over a month and a half. It would be way easier if you could ship to my local address with UPS, and not through USPS. I would get the parts faster and not have to change company’s with whom I buy my parts from. I have ordered many party’s In the past and have never went through a different company, but recently something has changed and the parts have been taking longer and longer to get to me.
October 8, 2017
Unprompted review
Reply from LMR
I am very sorry for the inconvenience Dylan! We are always looking into ways to better our process when shipping to an APO address. I assure you we want your business more than anything. As of right now we do not have any other alternatives to USPS when shipping to an APO. Again, I am very sorry for this inconvenience.
got my parts fast
got my parts fast, car looks good again, very happy
October 6, 2017
Unprompted review
Reply from LMR
We are glad you are satisfied! Thank you very much for the review.
CAN'T GO WRONG WITH "LMR" …
Great selection...speedy service....personnel easy to work with on returns and information on products...found video sections informative and easy to comprehend...
Looking forward to future business dealingS...
October 5, 2017
Unprompted review
Reply from LMR
Thank you very much for the kind words Bob! We as well are looking forward to dealing with you in the future.
Hands down the absolute BEST customer …
Hands down the absolute BEST customer service in the industry! LMR takes great pride in their services and products! I have never experienced any customer service to this level. Thank you again for everything! Customer for life!
October 5, 2017
Unprompted review
Reply from LMR
Thank you very much for the kind works Brian! We truly appreciate this.
Great Service!!!
Great Service!!!
I had a couple of issues with my 1992 LX convertible. I went to your easy to use web site found the parts I needed, ordered them and voila almost overnight parts were here problems resolved.
September 28, 2017
Unprompted review
Reply from LMR
Thank you very much for the review Warren!
I have placed my first 4 orders from …
I have placed my first 4 orders from LMR this month. (each one on the small side!!) couldn't be happier. I look forward to ordering more parts for my foxbody mustang..
September 28, 2017
Unprompted review
Reply from LMR
We look forward to more business as well Chris! Thank you for the positive feedback!
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