I’ve just bought a beautiful and very comfortable sofa and chair from the Bristol store. Rosa was amazing, so helpful and knowledgeable. She has a great eye for colour combinations. I also want to... See more
Company replied
Location
Switch locationUnit 1D Centaurus Road, Cribbs Causeway, BS34 5TS Bristol, England, GB
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See what reviewers are saying
We were very impressed with the wide range of furniture on display and the member of staff who assisted us was very helpful and knowledgeable. The choice of colours and fabrics was huge so it was very... See more
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We had a great experience - that staff we knowledgeable, friendly and helpful. There when we needed them but not pushy at all. Overall a lovely shopping experience. Nicole helped us and was wonderful!... See more
Company replied
I was really disappointed with my recent experience at Loaf. I spent over £3700 on a sofa, which was not as advertised in the Bristol Loaf shack. The back support of the squisharoo sofa is dreadful. I... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Bristol
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Unit 1D Centaurus Road, Cribbs Causeway, BS34 5TS, Bristol, England, United Kingdom
- 02031418300
4.7
Excellent
186 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I went to the shop in Bristol so I…
I went to the shop in Bristol so I could sit on sofas and see the bed in a box opened out. The staff were really helpful and lovely. They suggested that I go home with the dimension sheets and mark out the footprints just to make sure. I ordered the next day.
July 17, 2026
Reply from Loaf - Bristol
Thank you for the 5 review, the Bristol shack will be so pleased to hear this, I hope yoou enjoy the new bed when it arrives. All the best, Julie
Very comfortable visit, staff fantastic
Very comfortable, good staff, nice products. Lovely touch having refreshments available on the day in the store
July 13, 2026
Reply from Loaf - Bristol
Thank you for the 5stars, we reaaly appreciate this, and happy to hear you had a good experience in our Shacks. Best regards Julie
Chloe was extremely helpful
Chloe was extremely helpful. She made the whole experience of buying our bed easy, she gave us all the information we needed without being pushy. We were in a rush but Chloe gave us all the time we needed before close.
July 13, 2026
Unprompted review
Reply from Loaf - Bristol
Good afternoon, thank you for the 5 review, we're so happy that Chloe made your Loaf experience a happy one, kind regards Julie
Friendly staff with great knowledge…
Friendly staff with great knowledge about the products
July 3, 2026
Reply from Loaf - Bristol
Good afternoon Elizabeth,
thank you so much for the 5* review, we really appreciate the positive feedback. Enjoy your new goods when they arrive,
Warm regards
Julie
Tegan was very pleasant and informative…
Tegan was very pleasant and informative and in no way pushy. She took her time to explain everything to us from fabrics to sizes
June 28, 2026
Unprompted review
Reply from Loaf - Bristol
Hello Erica,
Thank you for the review.
We will pass your kind words to Tegan.
Thank you,
So far, great experience!
Although I haven’t received my set yet, I was able to check the order and make sure that the stain resistant gunk was going to be added and I got to speak to a real person on a Sunday which is always a massive plus. The young women at the loaf shop were very nice and very helpful. So far great experience.
June 28, 2026
Reply from Loaf - Bristol
Hi Barb,
Thank you so much for your wonderful 5-star review!
We're delighted to hear you've had such a positive experience so far. It's great to know our team was able to help you update your order and that you appreciated being able to speak to someone on a Sunday.
We'll be sure to pass your lovely feedback on to the team - they'll be thrilled to hear it.
We hope you love your new Loaf furniture when it arrives, and thank you again for choosing Loaf!
Very friendly, great customer service.
Nicole in the Bristol shack was so welcoming, kind and helpful. No pressure to place an order but spent time with me in trying to find the perfect fabric for my new sofa. Highly recommend! 😊
June 21, 2026
Reply from Loaf - Bristol
Hello Lucie,
It is great to hear the Bristol shack were so welcoming!
We know how challenging picking a fabric is so we are always happy to spend the time to help.
Thank you,
Fraser
Fantastic friendly staff …
Fantastic friendly staff was mainly assisted by Rosa, and then Chloe too towards the end and for purchasing
Refreshments offered and enjoyed, great air conditioning and such kindness towards me and my elderly parents
June 23, 2026
Reply from Loaf - Bristol
Hello Katie,
Thank you for the review!
We will pass your kind words over to Rosa and Chloe.
We hope to see you again soon.
Thank you,
Rosa looked after us and showed us the…
Rosa looked after us and showed us the type and size of furniture we were looking for. She was very helpful and friendly - couldn’t wish for more.
June 22, 2026
Reply from Loaf - Bristol
Hello Anna,
Thank you for the review!
We will pass your kind words over to Rosa!
We hope to see you again soon.
Thank you,
Really superb customer service …
Really superb customer service from Teigan who was incredibly helpful and very knowledgeable. She was not in the least bit pushy, listened to my needs and was very pleasant.
June 20, 2026
Unprompted review
Reply from Loaf - Bristol
Hi Dr S,
Thank you for your review.
We are so pleased to hear that Teigan provided such superb customer service.
It's wonderful to know that her knowledge, helpful approach, and ability to listen to your needs made such a positive impression. We're especially pleased that you felt supported without any pressure while making your decisions.
We'll be sure to pass your lovely feedback on to Teigan.
Warm regards
Cynthia
Great experience
Great experience, staff are brilliant creating a relaxed environment.
June 20, 2026
Unprompted review
Reply from Loaf - Bristol
Thank you for your wonderful 5-star review, Perry.
We're delighted to hear that you had a great experience with us and that our team helped create a relaxed and welcoming environment. That's exactly the kind of experience we aim to provide for all our customers.
Thank you for taking the time to share your feedback, and we hope to see you again soon.
- Jack
Very positive experience at the Bristol…
Very positive experience at the Bristol store today. Holly was so helpful and we are delighted with our purchases . The store is beautiful and they are super dog friendly to boot !
June 10, 2026
Unprompted review
Reply from Loaf - Bristol
Hello Angela,
Thank you for the review!
It is great to you had such a positive experience at the Battersea Shack and our Loafers were so attentive, glad your pooch enjoyed the visit too
Thank you,
Unlike many companies today you seem to…
Unlike many companies today you seem to care about your customer needs / requirements
Keep this attitude and approach going then customers will return
Well done staff
June 1, 2026
Unprompted review
Reply from Loaf - Bristol
Hi John,
Thank you for your kind review.
We’re so pleased to hear you felt well looked after by the team and that our approach stood out to you. Your lovely feedback means a great deal to us.
Warm regards
Cynthia
Excellent experience
We made the journey from Cardiff to the Loaf store in Cribbs Causeway. The service was second to none. Attentive, helpful and calm. All staff were excellent but I would like to single out Rosa who was just amazing. Thank you and we love our purchases.
June 3, 2026
Unprompted review
Reply from Loaf - Bristol
Hi Reid,
Thank you for your lovely review.
We’re delighted to hear you had such an excellent experience at our Cribbs Causeway showroom, and it’s lovely to know the team made your visit feel attentive, calm, and enjoyable. We hope you continue to love your purchases.
We make sure to pass your lovely feedback to the team
Warm regards
Cynthia
Lovely Loaf
Lovely Loaf experience again in the Bristol Cribbs store yesterday. Really nice staff and easy ordering. Have ordered a sofa due to arrive in 8-10 weeks so cannot comment on purchase yet.
May 30, 2026
Reply from Loaf - Bristol
Hi Joanne,
Thank you for your lovely review.
We’re delighted to hear you had another great experience at our Bristol Cribbs Shack and that the team made the ordering process nice and easy for you. It’s wonderful to know everything went smoothly.
We hope you love your new sofa once it arrives and thank you again for choosing Loaf.
Warm regards
Cynthia
Reply from Loaf - Bristol
Hi KB,
Thank you for your review.
We’re delighted to hear you received such fantastically helpful service from the team.
Warm regards
Cynthia
A great store with really helpful and…
A great store with really helpful and friendly staff. Could happily sit in there and test the sofas for hours!
May 16, 2026
Unprompted review
Reply from Loaf - Bristol
Hi Sophie,
Thank you for the 5 star review!
Love that you could spend hours in the Shack, we hope to see you again soon.
Thank you,
Sav.
We had great service from the staff on…
We had great service from the staff on both days we were in the shop. We were given all the information we needed and then given lots of space to browse. There was no pressure to buy.
May 20, 2026
Reply from Loaf - Bristol
Hi Mike,
Thank you for the 5 star review!
We are pleased to hear you had a good experience in the Shack, we hope to see you again soon.
Thank you,
Sav.
Very helpful and pleasant
Very helpful and pleasant , good knowledge about the product .
May 17, 2026
Unprompted review
Reply from Loaf - Bristol
Hi Sarah,
Thank you for your review.
We’re delighted to hear you found the team helpful, pleasant, and knowledgeable about the products.
Warm regards
Cynthia
Sofa hunting
We always found all members of staff warm and Welcoming and had a calm relaxed approach .striking a balance between being knowledgeable and helpful but giving you space to wander around the store view fabrics and sofas without feeling under any pressure .
Top marks from us 5⭐️
May 15, 2026
Reply from Loaf - Bristol
Hi there,
Thank you for your lovely review.
We’re delighted to hear you found the team warm, welcoming, and knowledgeable whilst still giving you the space to browse comfortably. It’s lovely to know you enjoyed the relaxed atmosphere in store.
Warm regards
Cynthia
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