We always found all members of staff warm and Welcoming and had a calm relaxed approach .striking a balance between being knowledgeable and helpful but giving you space to wander around the store vie... See more
Company replied
Location
Switch locationUnit 1D Centaurus Road, Cribbs Causeway, BS34 5TS Bristol, England, GB
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See what reviewers are saying
Lovely sofa. However, various things went wrong: late delivery, torn sofa. Customer service very unhelpful and slow, and not at all sorry for all the problems.
Company replied
Fantastic sales staff, very helpful when asked, but no pressure. Very knowledgable about products and options, as well as post-sales support Brilliant store layout with all the options of fabric... See more
Company replied
Fantastic store in Bristol - we travelled 1.5 hours to actually sit on the sofas. Rosa who served us was very knowledgeable. Planned on going home to order online, but with their expertise, we order... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Bristol
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Unit 1D Centaurus Road, Cribbs Causeway, BS34 5TS, Bristol, England, United Kingdom
- 02031418300
4.7
Excellent
151 reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Outstanding customer service
Outstanding customer service. Really helpful guidance from Tegan - very knowledgable, helpful and friendly. Not at all pushy, plenty of time to think about purchase and I went back later in the day and placed the order for a squisharoo and footstool.
Very nicely presented store with lots of sofas to try - well worth travelling to to try them out.
January 11, 2026
Unprompted review
Reply from Loaf - Bristol
Hi,
Thank you so much for your lovely feedback.
We’re delighted to hear that Tegan provided such knowledgeable, friendly, and pressure-free guidance and that you felt comfortable taking the time you needed before placing your order. It’s great to know you enjoyed the store and had plenty of sofas to try, well worth the trip! We hope you absolutely love your new Squisharoo and footstool when they arrive.
Kind Regards,
Paris
Bed in a button
Tegan the assisatant in the showroom was really helpful in showing us the product we wanted , a bed in a button, Tegan opened the bed and then let us look at our lesuire without any pressure.
The process of buying was quick and easy,
January 9, 2026
Reply from Loaf - Bristol
Hi,
Thank you for sharing your experience.
We’re so pleased to hear that Tegan was really helpful in showing you the bed and giving you the time to look at your leisure, with no pressure. It’s also great to know that you found the buying process quick and easy. We’ll be sure to pass on your kind comments to Tegan and the team.
Kind Regards,
Paris
Great staff knowledge
Great staff knowledge, very helpful and always on hand for any questions
January 4, 2026
Reply from Loaf - Bristol
Hi Paul,
Thank you for your review.
It’s great to hear the team were knowledgeable, helpful and always on hand to support you.
Warm regards,
Cynthia
No complaints
January 8, 2026
Reply from Loaf - Bristol
Hi Clive,
Thank you for your review,
We're glad to hear that your love our service and have no complaints.
Warm regards
Excellent service from attentive staff.
Excellent service from attentive staff.
Highly recommend the Bristol store
January 6, 2026
Reply from Loaf - Bristol
Hi Trevor,
Thank you for your kind words! We’re delighted to hear you received excellent service and found our team attentive. We’ll be sure to pass your feedback on to the Bristol store, they’ll be thrilled. We really appreciate the recommendation and hope to see you again soon.
Kind Regards,
Paris
Stylish Contemporary Furniture with Excellent Flexibility for Colour/Fabric Choices
Attractive and welcoming premises with friendly, helpful and knowledgeable staff. Great products, excellent quality materials and great to be able to mix and match fabric selections with a wide range of colour options.
January 2, 2026
Reply from Loaf - Bristol
Hi Steve,
Thank you so much for your lovely review! We’re delighted you enjoyed our premises and found the team friendly and knowledgeable. It’s great to hear you appreciated the quality of our products and the flexibility to mix and match fabrics and colours. We truly value your feedback and look forward to welcoming you again.
Warmest Regards,
Paris
Great
Great helpful staff but they did not 'bother' you either.
Plenty of time to properly try sofas and loved the big swatches to get a realistic idea of how a sofa might look in different colours and materials.
My only wish is that you make a small sized Low Riser as then I would have bought 2 sofas
December 29, 2025
Reply from Loaf - Bristol
Hi Helen,
Thank you so much for your thoughtful review!
I’m really glad you enjoyed the relaxed, helpful approach from our team and found the large swatches useful when choosing colours and materials.
I really appreciate your feedback about the Slow Riser size. That's valuable insight and we’ll be sure to pass it on to our design and product team. It’s great to know there’s interest in a smaller version and we hope it’s something we can offer in the future.
Kind regards,
Manny.
The Bristol shack is a great space with…
The Bristol shack is a great space with everything displayed perfectly. Rosa was so lovely and really helpful, she couldn’t have tried harder to make sure I made the right choices. Thank you for going the extra mile 😊
January 5, 2026
Unprompted review
Reply from Loaf - Bristol
Hi Kerry,
Thank you so much for your kind words!
It’s great to hear you enjoyed your visit to the Bristol Shack and that everything was displayed just as it should be. Rosa will be thrilled to know her help made such a difference, she truly loves going the extra mile. I really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
Manny.
The shop was nice and well laid out but…
The shop was nice and well laid out but the shop assistant wasn't very helpful and a bit disinterested.
January 4, 2026
Reply from Loaf - Bristol
Hi David,
Thank you for your feedback. We’re pleased to hear you liked the layout of the shop, but we’re very sorry to learn that the service you received did not meet expectations.
This has now been passed to our Head of Shacks to investigate further, as we take feedback about customer service very seriously. Your comments will help us address this and ensure a better experience going forward.
Thank you for bringing this to our attention.
Warmest Regards,
Paris
Very nice staff
December 31, 2025
Reply from Loaf - Bristol
Hi,
Thank you! We’re so pleased to hear you found our staff very nice.
Warmest Regards,
Paris
Reply from Loaf - Bristol
Hi Jacky,
Thank you for your feedback. We’re pleased to hear you found our staff helpful and the environment pleasant.
Warmest Regards,
Paris
The lady which helped us was extremely…
The lady which helped us was extremely patient, helpful and knowledgeable. We seen her on both our visits to the Cribbs Causeway showroom.
December 30, 2025
Reply from Loaf - Bristol
Hi,
Thank you for your lovely feedback! We’re so pleased to hear that the lady who helped you at our Cribbs Causeway showroom was patient, helpful, and knowledgeable on both of your visits. We’ll be sure to pass on your kind words to the team. We hope you enjoy your purchase!
Warmest Regards,
Paris
I was able to go to the Loaf store in Bristol
I was able to go to the Loaf store in Bristol to explore options. Despite being busy, the staff was helpful and professional. I ordered on line at home after considering samples. The entire process was simple and easy.
December 20, 2025
Reply from Loaf - Bristol
Hi JP,
We're happy to hear that you were you were well looked after by the team at our lovely Bristol Shack, and that your positive experience extended to ordering online too.
It's so important to us that your Loafing experience is consistently great across all areas, so feedback like this is absolutely invaluable - thank you!
Warmest regards,
Ellie
Helpful staff in Bristol store also…
Helpful staff in Bristol store also very easy to order on website.
December 28, 2025
Reply from Loaf - Bristol
Hi,
We're really pleased to hear that your experience ordering via our website lived up to the fabulous in-store experience provided by our lovely Bristol team. Thank you for choosing Loaf!
Warmest regards,
Ellie
Shop is fantastic
Shop is fantastic. Website good other than the tenders let the product down. They don’t look realistic or nearly as good. We would not have selected the product we did online.
December 26, 2025
Reply from Loaf - Bristol
Hi Hugo,
Thank you for your review,
We’re so pleased you enjoyed the shop experience and found the website easy to use. we’re always looking to improve how our products are represented online, so I'll be sure to pass your feedback to the team.
Warm regards,
Cynthia
Excellent customer service
We visited Loaf in Bristol and were greeted straight away by Rosa. She was so helpful, she let us know the details for the fabrics and about the rub count. We thought we knew which fabric we wanted but actually changed our minds after her help. We were so pleased with the experience, she was very knowledgable and friendly. All of the furniture is such great quality, so comfortable and looks nice too. We ordered a sofa and armchair, can’t wait for it to arrive!
December 21, 2025
Reply from Loaf - Bristol
Hi Louise,
Thank you for your review.
We’re pleased to hear about your great experience in our Bristol showroom and that Rosa was able to help guide you through the fabric choices.
It’s lovely to know you felt well looked after and confident in your decision. We hope you love your new sofa and armchair when they arrive.
Warm regards,
Cynthia
Super helpful!
Great team, always super helpful - can’t wait to get our new sofa!
December 20, 2025
Unprompted review
Reply from Loaf - Bristol
Hi Caroline,
Thank you for your wonderful feedback! We’re thrilled to hear that our team has been so helpful, and we can’t wait for you to enjoy your new sofa. We hope it brings you lots of comfort and happiness!
Kind Regards,
Paris
Good service
Good service. Knowledgeable staff, even the trainee. Greeted us on arrival, and came back to us regularly to check if we had any questions. Ordered 2 sofas, a footstool and some extra cushions. Thank you
December 19, 2025
Unprompted review
Reply from Loaf - Bristol
Hi Neil
Thank you for your review,
It’s great to hear you received such helpful and knowledgeable service, and that your visit felt welcoming throughout. We hope you enjoy your new sofas, footstool and cushions.
Warm regards
Cynthia
Good that you have a store to see and…
Good that you have a store to see and sit on sofas. Staff were very helpful.
December 19, 2025
Reply from Loaf - Bristol
Hi Mark,
Thank you for your review,
We’re really pleased to hear you found it helpful being able to see and try the sofas in store, and that the team were on hand to help. Thanks for sharing your experience.
Warm regards,
Cynthia
Reply from Loaf - Bristol
Hi Sim,
Thank you for your kind feedback!
We’re delighted to hear that our team came across as friendly and professional, we always aim to make every experience with us a positive one.
We really appreciate you taking the time to share this!
Warmest Regards,
Paris
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