We always found all members of staff warm and Welcoming and had a calm relaxed approach .striking a balance between being knowledgeable and helpful but giving you space to wander around the store vie... See more
Company replied
Location
Switch locationUnit 1D Centaurus Road, Cribbs Causeway, BS34 5TS Bristol, England, GB
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See what reviewers are saying
Lovely sofa. However, various things went wrong: late delivery, torn sofa. Customer service very unhelpful and slow, and not at all sorry for all the problems.
Company replied
Fantastic sales staff, very helpful when asked, but no pressure. Very knowledgable about products and options, as well as post-sales support Brilliant store layout with all the options of fabric... See more
Company replied
Fantastic store in Bristol - we travelled 1.5 hours to actually sit on the sofas. Rosa who served us was very knowledgeable. Planned on going home to order online, but with their expertise, we order... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Bristol
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Unit 1D Centaurus Road, Cribbs Causeway, BS34 5TS, Bristol, England, United Kingdom
- 02031418300
4.7
Excellent
151 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Thank you Rosa
Hi we today visited Loaf in Patchway Bristol.
We were greated by a lovely bubbly lady by the name of Rosa.
What a pleasure it was to meet this lovely lady.
She made us feel very welcome and explained all about the different fabrics. She spent about 1.5 hours with us and nothing was too much trouble.
It was a pleasure to give Rosa our order today.
Rosa flies the Loaf flag with lots of pride.
Many thanks Loaf.
December 16, 2025
Unprompted review
Reply from Loaf - Bristol
Hi Allan,
Thank you so much for your kind words.
I’m absolutely delighted to hear about your wonderful experience at our Patchway Bristol showroom and how warmly Rosa looked after you. She truly is a credit to Loaf and we’ll be sure to pass on your lovely feedback to her and the team.
I’m so pleased you enjoyed exploring the fabrics and that Rosa was able to make your visit both welcoming and informative. It means a great deal to us that you chose to place your order with confidence.
Thank you again for taking the time to share your experience, we look forward to welcoming you back to Loaf in the future.
Warm regards,
Manny.
Sofa purchase
Have bought a lot of items from loaf over time and found the quality excellent! Visited Bristol shack for the second time to make sure we were buying the right sofa for us and the right colour with the larger fabrics to drape over possibilities. We saw Rosa on both occasions and she gave us a lot of information and help with choosing.
December 10, 2025
Unprompted review
Reply from Loaf - Bristol
Hi Susan,
Thank you so much for your lovely feedback. We’re delighted to hear you’ve been happy with the quality of your Loaf pieces and that your visits to the Bristol Shack were so helpful. Rosa will be thrilled to know her advice and support made choosing the right sofa and colour easier. We really appreciate your continued support and hope you love your new sofa.
Warmest Regards,
Paris
Excellent staff at an excellent showroom
This was our fourth visit to Loaf in Bristol, we have been taking our time to choose the right sofa. We have been to many sofa retailers and the staff at Loaf stand head and shoulders above everyone else. They were kind considerate and helpful. On our last visit Rosa was amazing and we purchased our beautiful new sofa from her. The whole team was friendly and very welcoming. We would highly recommend this company and the Bristol showroom.
December 10, 2025
Reply from Loaf - Bristol
Hi Karen,
Thank you so much for sharing this lovely review! We’re delighted to hear that your visits to our Bristol showroom have been so positive and that after taking your time to find the perfect sofa, you chose to make your purchase with us.
It’s wonderful to know that our team, and Rosa in particular, made such a great impression. We’ll be sure to pass on your kind words to her and the rest of the Bristol crew. They’ll be chuffed to hear it!
We truly appreciate your recommendation, and we’re thrilled that you felt welcomed and well looked after each time you visited. If there’s anything you need as you wait for your beautiful new sofa, we’re always here to help.
Warmest Regards,
Paris
Staff were extremely helpful but words…
Staff were extremely helpful but words cannot describe how comfortable our new sofas are. They are so comfortable we went back and bought another one!!
November 22, 2025
Reply from Loaf - Bristol
Hi Gary,
Thank you so much for taking the time to share this wonderful feedback! I’m delighted to hear that our staff were able to help make your experience smooth and enjoyable. I'm incredibly proud of our team and the service they provide.
But what truly makes our day is knowing just how much you’re loving your new sofas. Comfort is something we really focus on, so hearing that “words cannot describe” how comfortable they are is the best compliment we could receive.
And the fact that you came back to purchase a second one… that’s the highest praise of all! I’m honoured that you chose us again and we hope both sofas bring you years of relaxation and enjoyment.
Thank you for your trust, your loyalty, and your kind words. We look forward to welcoming you back anytime!
Warm regards,
Manny.
new chairs
this was such a pleasure going shopping in the store for are new furniture, the staff was great.
November 16, 2025
Unprompted review
Reply from Loaf - Bristol
Hi Jason,
Thank you so much for your kind words!
I’m delighted to hear that shopping for your new furniture was such a pleasure. Our team takes a lot of pride in providing friendly, helpful service and it’s wonderful to know that our staff made your experience enjoyable. I truly appreciate you choosing us and hope your new pieces make your home feel even more special.
Please don’t hesitate to reach out if you need anything else, we’re always here to help!
Warm regards
Manny.
Rosa was lovely and very informative!
Rosa was lovely and very informative!
Slow riser sofa ordered!
November 11, 2025
Unprompted review
Reply from Loaf - Bristol
Hi Tasmin,
Thank you for your feedback!
We are delighted to hear how lovely and informative Rosa was and we are pleased to hear you have chosen your sofa!
Please let us know if there is anything else we can assist with.
Warmest Regards,
Paris
Reply from Loaf - Bristol
Hi Corrie,
Thank you for your review
We’re so glad to hear you found our team friendly and informative we’ll be sure to pass along your lovely feedback to the team
Warm regards,
Cynthia
The team in the Bristol store were…
The team in the Bristol store were great. Very friendly and knew the range really well.
October 30, 2025
Reply from Loaf - Bristol
Hi Mark,
Thank you so much for taking the time to share your feedback, we’re delighted to hear that you had such a positive experience with our team in the Bristol store!
It’s wonderful to know that you found them friendly and knowledgeable about the range. We’ll be sure to pass your kind words along to the team, they’ll be thrilled to know their efforts made a difference.
We really appreciate your support and hope you enjoy your new piece from Loaf.
Warm regards,
Paris
Shop was well laid out and welcoming
Shop was well laid out and welcoming. Information was readily available and all materials/covers were easy to compare.
November 2, 2025
Reply from Loaf - Bristol
Hi JB,
Thank you for your lovely review
We’re so pleased to hear you found the shop welcoming and easy to explore. It’s great to know the layout and fabric displays helped make your visit enjoyable.
Warm regards,
Cynthia
All very easy to order on line
All very easy to order on line - can’t wait for my Slow Riser - it’s so comfy
November 2, 2025
Reply from Loaf - Bristol
Hi Rowena,
Thanks a bunch! We’re thrilled to hear you found ordering nice and easy and we couldn’t agree more, the Slow Riser is ridiculously comfy! We can’t wait for you to enjoy it.
Warmest Regards,
Paris
Reply from Loaf - Bristol
Hi Dave,
Thanks so much for your kind words! We’re thrilled to hear you found our service friendly and easy to deal with.
Kind Regards,
Paris
Very helpful staff
Very helpful staff. They completed my order on line in store which was a great bonus for someone who is not confident online.
October 30, 2025
Reply from Loaf - Bristol
Hi Elizabeth,
Thank you so much for taking the time to share your feedback!
I’m really pleased to hear that our team was able to help you complete your online order in our Shack. I understand that shopping online can sometimes feel a bit daunting, so it’s wonderful to know our staff could make the process easier and more comfortable for you. I’ll be sure to pass your kind words on to the team, they’ll be thrilled to know their support made a difference. I truly appreciate your visit and look forward to welcoming you back again soon!
Warm regards,
Manny.
Excellent products and staff were…
Excellent products and staff were amazing.
In Bristol and Trade office.
October 28, 2025
Reply from Loaf - Bristol
Hi There,
Thanks so much!
We’re thrilled to hear you enjoyed both our products and the team in Bristol and at the Trade office.
We really appreciate your kind words!
Kind Regards,
Paris
Loaf at Cribbs Causeway is excellent!
Really helpful and friendly staff who we enjoyed meeting and who supported us in making a decision. Loads of choice and loveliness
October 30, 2025
Unprompted review
Reply from Loaf - Bristol
Hi Karen,
Thank you so much for your lovely feedback!
We’re delighted you enjoyed meeting our team and found the experience helpful.
It’s great to hear you appreciated the range of choices too!
Warmest Regards,
Paris
Reply from Loaf - Bristol
Hi Lisette,
Thank you so much for your lovely feedback!
We’re thrilled to hear you enjoyed your visit and received great service in the shop. We’ll be sure to pass your kind words on to the team, they’ll be chuffed!
Warmest Regards,
Paris
Rosa was brilliant!
October 28, 2025
Unprompted review
Reply from Loaf - Bristol
Hi Joshua,
I’m delighted to hear that Rosa made such a positive impression and went the extra mile to help. I’ll be sure to pass along your feedback to her, she’ll be thrilled to know their efforts were appreciated.
Warm regards,
Manny.
store experience was excellent
store experience was excellent - great staff and attentive/helpful. Lower score on overall experience due to online order confirmation not happening without us calling twice.
October 27, 2025
Reply from Loaf - Bristol
Hi Andy,
Thank you for your feedback!
I’m thrilled to hear that you had a positive experience in our Shack and found our staff attentive and helpful. I sincerely apologize for the inconvenience with your online order confirmation and appreciate you bringing this to my attention. Your input helps us improve our processes and we’ll work on ensuring a smoother online experience moving forward.
We hope to have the opportunity to serve you again soon!
Warm regards,
Manny.
Excellent service and good to know we…
Excellent service and good to know we are buying a British made product.
Hopefully we’ll have delivery before Christmas.
October 27, 2025
Unprompted review
Reply from Loaf - Bristol
Hi Nick,
Thank you for your review
We’re delighted you’re happy with the service and proud to know you value our British-made products.
We can't wait to deliver your sofa to you well in time for Christmas
Warm regards,
Cynthia
Reply from Loaf - Bristol
Hi Peter,
Thank you so much for your lovely feedback!
I’m delighted to hear that our team made you feel welcome and that you enjoyed the complimentary drinks and chocolates. It’s our little way of saying thank you for visiting. We truly appreciate your support and hope to see you again soon!
Warm regards,
Manny.
Great customer service really great to…
Great customer service really great to not be rushed and given time to consider my substantial purchase!
October 25, 2025
Reply from Loaf - Bristol
Hi Emma,
Thanks so much for your lovely review
We're so glad to hear you felt relaxed and unrushed during your visit that’s exactly the experience we want our customers to have. We really appreciate you taking the time to share your kind words.
Warm regards
Cynthia
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