We always found all members of staff warm and Welcoming and had a calm relaxed approach .striking a balance between being knowledgeable and helpful but giving you space to wander around the store vie... See more
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Location
Switch locationUnit 1D Centaurus Road, Cribbs Causeway, BS34 5TS Bristol, England, GB
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Lovely sofa. However, various things went wrong: late delivery, torn sofa. Customer service very unhelpful and slow, and not at all sorry for all the problems.
Company replied
Fantastic sales staff, very helpful when asked, but no pressure. Very knowledgable about products and options, as well as post-sales support Brilliant store layout with all the options of fabric... See more
Company replied
Fantastic store in Bristol - we travelled 1.5 hours to actually sit on the sofas. Rosa who served us was very knowledgeable. Planned on going home to order online, but with their expertise, we order... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Bristol
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Unit 1D Centaurus Road, Cribbs Causeway, BS34 5TS, Bristol, England, United Kingdom
- 02031418300
4.7
Excellent
151 reviews
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Replied to 99% of negative reviews
Typically replies within 24 hours
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Great help from all Staff members.
The assistants in the Bristol (Cribs Causeway branch), were more than helpful and pleasant. We were in the shop for nearly 2 hours trying to decide which fabric and colour to choose. Such a vast range is difficult to whittle down, but eventually we had a good idea. On our return home final checks on colour set against our ‘first bought’ Loaf bed, we made the purchase of our second Loaf bed, the Bagel Bed, on-line, but with a telephone call to the central hub operator, to complete the payment!
Thank you to every one of your staffs for their help. Now we are keen to take delivery before Christmas. Cheers Loafers!
October 25, 2025
Reply from Loaf - Bristol
Hi Peter,
Thank you so much for your lovely review!
We’re so pleased to hear you had such a positive experience with our friendly team in Bristol it sounds like they took great care helping you choose the perfect fabric and colour.
We’ll be sure to pass your kind words on to the whole team.
Warm regards
Cynthia
Loaf Store Bristol is outstanding
Visited the loaf store in Bristol today and we were really impressed with both the service and the products available in store.
We were looked after by Holly and Tegan, who were both extremely helpful. They were very knowledgeable - we were looking at beds, tables, bedroom furniture and footstools and they were very patient and good humoured as we switched from one thing to another.
Cannot recommend them highly enough!
October 25, 2025
Unprompted review
Reply from Loaf - Bristol
Hi Mrs Tarleton,
Thank you so much for your wonderful review
We’re delighted to hear you had such a great experience at our Bristol store. Holly and Tegan will be delighted to know their knowledge and good humour helped make your visit so enjoyable.
We really appreciate your kind recommendation
Warm regards,
Cynthia
Good customer service in Bristol store…
Good customer service in Bristol store - informative but gave us space to browse and play with colours/fabrics
October 21, 2025
Reply from Loaf - Bristol
Hi Simon,
Thank you for your lovely feedback!
We’re so glad you enjoyed your visit to our Bristol store and that our team struck the right balance between being informative and giving you space to explore. We hope you found some colours and fabrics you love!
Warmest Regards,
Paris
Lovely help in the Bristol shack
Lovely help in the Bristol shack. Lots of information and no pressure. Rosa and her colleague were great, offering all of the information that we needed and advice.
October 17, 2025
Reply from Loaf - Bristol
Hi Mr Dowse,
Thank you so much for you review
We’re absolutely delighted to hear that Rosa and the team were helpful with all the information you needed,
It’s great to know our team struck the perfect balance of being helpful and not pressure you, I'll be sure to pass on your lovely feedback to the team.
Warm regards,
Cynthia
I love the Loaf offering
I love the Loaf offering, products and customer service.
This purchase was a small one - a cosy sofa throw and it is great.
Very happy with the design and colours, suits my room.
October 12, 2025
Reply from Loaf - Bristol
Hi Victoria,
Thank you for shopping with Loaf!
I’m happy to hear that you’re enjoying your cosy sofa throw and that it suits your room so well. It’s always wonderful to know that our designs, products, and customer service are hitting the mark. We truly appreciate your support and look forward to helping you find more lovely pieces in the future!
Hope to hear from you soon!
Kind regards,
Manny.
Great service
Kind and honest staff helped us get a wonderful new rug to complete extention
October 12, 2025
Reply from Loaf - Bristol
Hi Graeme,
Thank you so much for shopping with Loaf!
I’m delighted to hear that our team could help you find the perfect rug to complete your extension. It's always our goal to offer honest advice and friendly service, so knowing that you had a positive experience really means a lot to us. I hope your new rug brings warmth and style to your beautiful new space,enjoy every moment in it!
Hope to hear from you soon!
Kind regards,
Manny.
Very friendly helpful staff
Very friendly helpful staff. Would be even better if there were more products to test such as sofa beds. But I did find my main bed.
October 14, 2025
Reply from Loaf - Bristol
Hi SL,
Thanks so much for your lovely review!
We’re delighted to hear you found the perfect bed and that our team made your visit a pleasant one.
We’ll be sure to pass on your feedback about having more products to try in-store it’s really helpful.
Warm regards,
Cynthia
The loaf store staff are always lovely…
The loaf store staff are always lovely and helpful
October 12, 2025
Reply from Loaf - Bristol
Hi Sam,
Thanks for shopping with Loaf!
The staff at our Shack are consistently warm, friendly, and genuinely helpful. It makes such a difference walking into a place where you're greeted with a smile and treated with care. Their service really adds to the overall experience and keeps me coming back.
Hope to hear from you soon!
Kind regards,
Manny.
Reply from Loaf - Bristol
Hi Lynda,
Thank you for shopping with Loaf!
Amazing to hear that you found our staff friendly and helpful. Providing warm, attentive service is something we truly value and it's always great to know when it makes a difference. We really appreciate you taking the time to share your experience and look forward to welcoming you back soon!"
Warm regards,
Manny.
Good furniture shopping experience
Lovely young lady called Tegan at the Cribbs Causeway shack. She was very helpful and attentive but not pushy in any way. Her information about various chairs enabled us to make an informed choice when we returned home.
September 25, 2025
Reply from Loaf - Bristol
Hi Happy,
Thank you so much for taking the time to share your experience with us. I’m delighted to hear that Tegan at our Cribbs Causeway shack made such a positive impression during your visit.
It's wonderful to know that her approach struck the perfect balance of friendly, knowledgeable, and attentive, without ever making you feel pressured. We place great importance on creating a relaxed and supportive environment for our customers and it sounds like Tegan delivered exactly that. Her ability to clearly explain the differences between our chairs and guide you through the options sounds like it made a real difference in helping you make an informed choice once you were back home.
I’ll be sure to pass your lovely comments on to Tegan and the team. Recognition like this means the world to them. I hope your new chair brings you comfort and joy for years to come and I’d be thrilled to welcome you back to the Shack anytime.
Kind regards,
Manny.
Great quality products made in the UK
Great quality products made in the UK. Fab shopping experience in store.
October 11, 2025
Reply from Loaf - Bristol
Hi Mel,
Thank you for shopping with Loaf!
Wonderful to hear that you had such a positive shopping experience in our Shack and that you appreciate the quality of our UK made products. Supporting local craftsmanship and delivering exceptional service are both really important to us. We look forward to welcoming you back again soon,whether it's for a browse, a chat, or to discover something new!
Warm regards,
Manny.
Reply from Loaf - Bristol
Hi Ms Allen,
Thank you for shopping with Loaf!
I’m so happy to hear that you found the interaction helpful and the advice useful. We take great pride in delivering a premium service and truly appreciate your feedback.
If you have any more questions or need further assistance, we're always here to help!
Hope to hear from you soon!
Kind regards,
Manny.
Great feeling in store and branding
Great feeling in store and branding. Easy to try out and look at options and make a choice. Games for kids to play and free teacakes. Friendly staff. Bag of goodies with purchase.
October 5, 2025
Reply from Loaf - Bristol
Hi Kate,
Thank you so much for your lovely review
We’re so happy to hear you enjoyed the relaxed atmosphere our store, we love to ensure that our atmosphere are always welcoming to our customer and you feel right at home with us
It’s great to know our team helped make it easy and enjoyable for you to explore your options to find the perfect piece for your home
Warm regards,
Cynthia
Beautiful quilts for autumn layering
I visited the Bristol store last month to buy a quilt. The staff were extremely helpful and very patient in showing me the range of colours and textures. They took the time to check the stock room as the sage colour wasn't on the shelf and they offered to post it to me once it was available. I'm delighted by my Loaf purchases. Just able to visit the shop and having the time to browse rather than just looking online was a lovely, relaxing experience. Thank you!
September 19, 2025
Unprompted review
Reply from Loaf - Bristol
Hi M Morgan,
Thank you so much for your kind words!
I’m so happy to hear that you enjoyed your visit to our Bristol Shack and that our team was able to help you find the perfect quilt. It's lovely to know the Shack experience gives you the time and space to browse at your leisure, that's exactly what we hope for. I’m delighted you're happy with your Loaf purchase and hope it brings some cosy comfort this autumn.
Hope to see you again soon!
Kind regards,
Manny.
We had previously purchased in store…
We had previously purchased in store and the staff were amazing and knowledgeable but there was one sofa we couldn’t make our mind u on colour. We were given all the swatches we needed to make that final decision.
September 25, 2025
Reply from Loaf - Bristol
Hi Sharon,
Thank you for taking the time to share your experience!
We’re so pleased to hear our team could provide the support and swatches you needed to make the final decision. It’s wonderful to know you found the staff both amazing and knowledgeable, we’ll be sure to pass on your kind words.
We look forward to hearing from you soon and please let us know if you need any assistance with choosing your fabric.
Warmest Regards,
Paris
Reply from Loaf - Bristol
Hi Ian and Bridget,
Thank you for your feedback.
We’re so pleased you enjoyed your visit to our Bristol store and found the team helpful.
We can't wait to welcome you back soon to our Shacks.
Warmest Regards,
Paris
Reply from Loaf - Bristol
Hi There,
Thank you for your kind feedback!
We’re so pleased to hear you found our service helpful and efficient, we’ll be sure to share your comments with the team.
Warmest Regards,
Paris
Going into Loaf in Bristol is such a…
Going into Loaf in Bristol is such a joy , staff are lovely and very helpful .
Love love love everything!!
September 22, 2025
Reply from Loaf - Bristol
Hi Joanna,
Thank you so much for your kind words! We’re delighted to hear you had such a joyful experience in our Bristol store. The team will be so pleased to know their helpfulness made such a difference and it’s wonderful to hear how much you love everything.
We can’t wait to welcome you back again soon!
Warmest regards,
Paris
Buying our first new sofa
Greeted warmly by Istahill, we were asked what we were looking for and time and care was taken showing and explains the fabrics to us that would fit our needs. We were then given the time we needed with bottle of complimentary water to try out and discuss the different styles. A wonderful experience of buying our first sofa . Thank you so much .
September 20, 2025
Reply from Loaf - Bristol
Hi Katherine,
Thank you so much for your wonderful review!
We’re delighted to hear that the Shack was able to make your first sofa-buying experience such a positive one, taking the time to guide you through fabrics and styles while giving you the space to decide at your own pace. We hope you absolutely love your new sofa and look forward to welcoming you back in the future.
Warmest Regards,
Paris
Very helpful staff in store.
The person serving us in your Bristol store was excellent. Helpful, friendly and informative.
September 16, 2025
Reply from Loaf - Bristol
Hi Robert,
Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience in our Bristol store. It’s great to know our Shack Assistants were helpful, friendly and informative, which is exactly what we aim for.
We’ll be sure to pass on your feedback to the Bristol team, who will be chuffed to hear it.
Best wishes,
Paris
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