Sharon was incredibly helpful in showing me round and suggesting complimentary colours/cushions/rugs etc. Couldn't have been more helpful and didn't feel rushed at all. Very inviting showroom and made... See more
Company replied
Location
Switch locationUnits 1-3 Straiton Retail Park, The Terrace, EH20 9TJ Edinburgh, England, GB
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See what reviewers are saying
Your staff were helpful but relaxed and knew where the exact item we wanted to view was situated in the store. We were directed to where we could choose fabric and help was around when we needed it. T... See more
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Sharon and Sam were so friendly, helpful and professional. Honest, patient and not pushy salespeople which is precisely why I will purchase. The Edinburgh store is lovely and welcoming with every m... See more
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Upsold expensive insurance for couch stains, but they fob you off to unresponsive third parties for months. All smiles when they are taking your money but don't care about customers when they leave th... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Edinburgh
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Units 1-3 Straiton Retail Park, The Terrace, EH20 9TJ, Edinburgh, England, United Kingdom
- 02031418300
4.7
Excellent
181 reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great staff with lots patience while we…
Great staff with lots patience while we went back and forth trying to make our decision. Definitely recommend.
January 18, 2026
Reply from Loaf - Edinburgh
Hi Chris,
Thank you for your review.
It’s lovely to hear the team were patient and supportive while you made your decision.
Warm regards,
Cynthia
The staff were fantastic over a number…
The staff were fantastic over a number of visits they helped us understand the different choices and weren’t pushy at all. They also have tunnucks teacakes to keep you going. The service is fantastic
January 18, 2026
Unprompted review
Reply from Loaf - Edinburgh
Hi,
Thank you so much for your wonderful feedback.
We’re thrilled to hear that our team made your visits enjoyable and helpful, and that you appreciated the relaxed, no-pressure approach. We’re also glad the Tunnock’s teacakes hit the spot! Your kind words about the service mean a lot, and we’ll be sure to share them with the team.
Thank you again for taking the time to share your experience.
Kind regards,
Paris
Great staff
Friendly, knowledgeable and professional staff.
Patient and helpful. Made the experience enjoyable.
Loved the marketing and how the store felt.
Thank you
January 16, 2026
Reply from Loaf - Edinburgh
Hi Sarah,
Thank you for your review.
It’s wonderful to hear you found the team friendly, knowledgeable and patient, and that you enjoyed the overall store experience.
Warm regards,
Cynthia
Great store and helpful staff
On multiple visits to the store all the staff were great and very helpful. Explained clearly the different fabric choices, describing the pros and cons to each. Looking forward to delivery of my sofa!!
January 11, 2026
Reply from Loaf - Edinburgh
Hi BM,
Thank you for your review.
It’s great to hear the team took the time to clearly explain fabric options and helped you feel confident in your choice.
Warm regards,
Cynthia
Knowledgeable friendly staff.
January 15, 2026
Reply from Loaf - Edinburgh
Hi Susanne,
Thank you for your review.
I’m so pleased you found the team knowledgeable and friendly.
Warm regards,
Cynthia
Great Staff Service
We visited the outlet in Edinburgh and served by a very helpful lady, Wendy, who was very informative and not pushy. Wendy showed us a selection of products that met our needs and provided answers to all our questions. Service was a pleaseant experience and we given plenty of time to consider our purchase. Would totally recommend.
January 12, 2026
Unprompted review
Reply from Loaf - Edinburgh
Hi Ian,
Thank you for your review.
It’s great to hear Wendy provided helpful, informative service and gave you the time you needed to consider your purchase.
We'll be sure to pass your feedback to the team at the shack
Warm regards,
Cynthia
Staff were helpful and informative and…
Staff were helpful and informative and knew when to leave you alone. Information on products were well presented and easy to understand. A good selection of fabric to choose from.
Only downside was a limited choice of leg design on couches. I suggest that it would be good if you could purchase different legs separately from your range. Also, if I could purchase some of my chosen fabric separately especially as what I've chosen is to be discontinued.
January 7, 2026
Reply from Loaf - Edinburgh
Hi George,
Thank you for your review.
It’s great to hear you found the team helpful and the product information and fabric choices clear and easy to explore.
We also really appreciate your feedback on leg options and fabrics and have shared this with the team.
Warm regards,
Cynthia
Shopping here was such a pleasure!
Sharon and her colleagues were so friendly, helpful and patient! Shopping here was a real pleasure.
January 11, 2026
Unprompted review
Reply from Loaf - Edinburgh
Hi Nicola,
Thank you for your lovely feedback! We’re so pleased to hear that Sharon and her colleagues made your visit such a pleasure. Friendly, helpful and patient service is exactly what we strive for and your kind words mean a lot to us. We hope to welcome you back again soon!
Kind Regards,
Paris
Great service
The assistant was extremely patient and helpful. All done very smoothly- set up in an email so we could go home and double check he measurements before hitting the pay button.
Didn’t feel any pressure to buy if we didn’t want to. This is the second sofa we have ordered from Loaf and we were delighted by the service the first time, hence we came back!
January 11, 2026
Reply from Loaf - Edinburgh
Hi Helen,
Thank you so much for sharing your experience and for choosing Loaf again, we’re truly grateful for your continued trust.
We’re delighted to hear that our assistant was patient and helpful, and that the smooth, no-pressure process gave you the time and confidence to double-check everything at home. It means a lot to know your first experience brought you back, and we’re so pleased we could deliver the same level of service again. Enjoy your new sofa, and thank you for being such a valued customer!
Kind Regards,
Paris
Alan was helpful and honest
Alan was helpful and honest. It was hard to pick from so many lovely sofas so he was great in guiding us. We’re delighted with our final choice 🤗
January 10, 2026
Reply from Loaf - Edinburgh
Hi,
Thank you for your lovely feedback.
We’re so pleased to hear that Alan was helpful and honest and that his guidance made choosing from our sofas a little easier. It’s great to know you’re delighted with your final choice. We hope you enjoy every moment with it!
Kind Regards,
Paris
Reply from Loaf - Edinburgh
Hi Annblack,
Thank you for your review.
We’re really pleased to hear most of your experience was very good and appreciate you taking the time to share your feedback.
Warm regards,
Cynthia
Great service
Great service, very helpful staff, store has most options available!
January 11, 2026
Unprompted review
Reply from Loaf - Edinburgh
Hi Emma,
Thank you for your feedback.
We’re delighted to hear that you received great service from our helpful team and that the store had plenty of options to choose from. We hope you found exactly what you were looking for and look forward to welcoming you back again.
Warmest Regards,
Paris
Loaf Sofa for New Flat
Visited the Loaf store this weekend to get a sofa for our new flat and the guys in store were so welcoming and helpful! They were happy to explain everything to us and give us time to come to a decision after being a bit indecisive - an overall great experience and I’m looking forward to our sofa arriving in a few months!
January 10, 2026
Unprompted review
Reply from Loaf - Edinburgh
Hi Liam,
Thank you for your lovely feedback.
We’re delighted to hear that the team in our Loaf store made you feel so welcome and took the time to explain everything and support you while you decided. It’s great to know you had such a positive experience, and we hope you absolutely love your new sofa when it arrives.
Warmest Regards,
Paris
Warm Welcome Great Assistent and advise…
Warm Welcome Great Assistent and advise was given
January 6, 2026
Reply from Loaf - Edinburgh
Hi Elaine,
Thank you so much for your kind words!
I’m glad that the advice provided was helpful and that it met your expectations. Please feel free to reach out anytime if you need further assistance or guidance. We’re always happy to help and ensure things are as clear and useful as possible.
Kind regards,
Manny.
Great service
Great service. We went in knowing what we wanted and the staff member directed us straight to it
November 22, 2025
Reply from Loaf - Edinburgh
Hi Deborah,
Thank you for your review.
It’s great to hear the team could guide you straight to what you were looking for and make the process easy.
Warm regards,
Cynthia
Helpful staff and facilities …
Helpful staff and good layout and examples of furniture and materials
January 4, 2026
Reply from Loaf - Edinburgh
Hi Colin,
Thank you for your feedback! We’re really pleased to hear you found our team helpful and appreciated the layout and material displays. We hope it made choosing your furniture that much easier.
Kind Regards,
Paris
Very helpful staff, good show room set up
Went to pick out a sofa. The showroom is great, lots of space to move around and try out new sofas. The employees/sellers were very helpful and made the process a lot easier. Would recommend!
December 24, 2025
Reply from Loaf - Edinburgh
Hi Rachel,
Thanks so much for the kind words!
I’m really glad you enjoyed the showroom and found it easy to explore and try things out. Our team will be happy to hear they helped make the process smoother. I appreciate the recommendation and hope you’re loving your new sofa!
Kind regards,
Manny.
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff, made better but not being pushy and giving you space. Very relaxing experience
January 3, 2026
Reply from Loaf - Edinburgh
Hi Rachel,
Thank you so much for the kind words!
I’m really glad you felt supported without any pressure.That balance is exactly what we aim for. It’s great to hear you had a relaxing experience and we hope to see you again soon.
Kind regards,
Manny.
Refreshing and pleasant
Helpful and knowledgable staff on hand but without pressurising customer.
January 2, 2026
Reply from Loaf - Edinburgh
Hi Sandra,
Thank you for taking the time to share your feedback.
It’s great to hear that you found our staff helpful and knowledgeable and that you felt supported without any pressure. Creating a relaxed and informative experience for our customers is very important to us and your comments mean a great deal to the team.
Kind regards,
Manny.
Edinburgh Loaf Review Jan 2026
The showroom was well organized and had a good range of styles & colours making it easy to browse without feeling rushed. The selection showed all the designs and confirmed the material quality and options.
The staff were very friendly, knowledgeable and patient. They took the time to understand what we were looking for, and explained the dimensions, and fabrics which helped us make a confident choice. There was never any pressure, just honest guidance.
A good experience.
We did ask if the sofa legs were interchangeable. It would be worth considering as an option.
January 2, 2026
Unprompted review
Reply from Loaf - Edinburgh
Hi Richard,
Thank you for such a thoughtful and detailed review. We’re really pleased to hear that you found the showroom easy to browse and that the range, materials, and options helped you feel confident in your choice. It’s great to know our team’s friendly, patient approach and honest guidance made the experience a positive one.
We also really appreciate your feedback about interchangeable sofa legs, that’s a valuable suggestion and something we’ll certainly pass on for consideration.
Thank you again for taking the time to share your experience.
Warmest Regards,
Paris
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