Sharon was incredibly helpful in showing me round and suggesting complimentary colours/cushions/rugs etc. Couldn't have been more helpful and didn't feel rushed at all. Very inviting showroom and made... See more
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Location
Switch locationUnits 1-3 Straiton Retail Park, The Terrace, EH20 9TJ Edinburgh, England, GB
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Your staff were helpful but relaxed and knew where the exact item we wanted to view was situated in the store. We were directed to where we could choose fabric and help was around when we needed it. T... See more
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Sharon and Sam were so friendly, helpful and professional. Honest, patient and not pushy salespeople which is precisely why I will purchase. The Edinburgh store is lovely and welcoming with every m... See more
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Upsold expensive insurance for couch stains, but they fob you off to unresponsive third parties for months. All smiles when they are taking your money but don't care about customers when they leave th... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Edinburgh
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Units 1-3 Straiton Retail Park, The Terrace, EH20 9TJ, Edinburgh, England, United Kingdom
- 02031418300
4.7
Excellent
181 reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience so far
Great experience so far. Went to the Loaf showroom in Edinburgh. The staff were very helpful with picking colours and fabrics. Not pushy at all which was nice. Ordered the sofas online as I didn't have my credit card with me. Just waiting for updates on delivery.
September 24, 2025
Reply from Loaf - Edinburgh
Hi James,
Thank you so much for your kind words! We're really glad to hear you had a great experience at our Edinburgh showroom and that the team was able to help you choose the perfect colours and fabrics without any pressure. Ordering online sounds like a smart move. Hopefully it was nice and easy! We'll keep you updated on your delivery, and if you have any questions in the meantime, just give us a shout. Can’t wait for you to get comfy on your new sofas!
Kind regards,
Manny.
Quality in both service & product
Staff are super friendly and very helpful. The furniture is just beautiful, fabulous quality.
September 18, 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Ross,
Thank you for shopping with Loaf! We truly appreciate your feedback.
It’s amazing to hear you had such a great experience with our team and that you’re happy with the quality of the furniture. That really means a lot to us. We take great pride in everything we do to ensure we deliver a premium service from start to finish.
We hope you enjoy it for years to come!
Kind regards,
Manny.
Great experience
Great experience. Knowledgeable and attentive staff. Very excited for our sofa to arrive!
September 9, 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Mhairi,
Thank you so much for your wonderful feedback!
We can't wait for you to receive and enjoy your new sofa!
Best wishes
Jasmin
A really positive experience so far
A really positive experience so far. I found the staff very friendly, extremely helpful and not at all pushing for a sale.
Lovely showroom. Everything looks top quality.
Looking forward to getting our sofa.
September 7, 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Helen,
Thank you so much for your kind words!
We’re delighted to hear that you had such a positive experience with our team and enjoyed visiting the showroom. It means a lot to us that you felt welcomed and never pressured.
We can’t wait for your new sofa to arrive and hope it brings you comfort and joy for many years to come!
Warmest Regards,
Paris
Great showroom and staff with no hard sell
Very helpful and friendly staff who were genuinely helpful without any kind of hard sell. Sam, who showed us round, helped us decide on what would be best suited to our needs was a great ambassador for the company.
September 7, 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi,
Thank you for shopping with Loaf! We truly appreciate your feedback.
We're thrilled to hear that Sam made such a positive impression he really is a fantastic ambassador for the team. So glad you felt supported and found something that suits your needs. Hope you love your new piece!
Kind regards,
Manny.
Super friendly staff
Super friendly staff, knowledgeable and a lovely approach when entering the store and during the visit too.
September 5, 2025
Reply from Loaf - Edinburgh
Hi Caitlynn,
Thank you for sharing your wonderful experience with us!
We're thrilled to hear that our team made your visit so enjoyable and welcoming!
We can't wait to have you back soon!
Warm regards,
Jasmin
Positive experience at Loaf Edinburgh
Positive experience all round at Loaf Edinburgh. Spacious showroom, helpful, knowledgeable staff who give you space to browse and very helpful when required. No sense of being pushed into anything, just genuinely keen to help you with your decision. Would recommend.
September 5, 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Shona,
Thank you for shopping with Loaf! We truly appreciate your feedback.
So lovely to hear you had such a positive experience at our Edinburgh Shack. The team will be delighted to know their approach hit the right note, helpful when needed and never pushy. Thanks so much for the kind words and recommendation.
Hope to hear from you soon!
Kind regards,
Manny.
My instore experience has been…
My instore experience has been AMAZING…staff have been so patient and helpful. Phone experience has been mixed. While the people have been absolutely lovely I’ve had mixed messages, and confusion with deliveries. Still waiting for a pick up. It’s been 4 weeks.
August 30, 2025
Reply from Loaf - Edinburgh
Hi Laura,
Thank you for shopping with Loaf! We truly appreciate your feedback.
So lovely to hear your experience in our Shack was amazing. The team will be thrilled to know their patience and support made a difference. That said, I'm really sorry to hear about the confusion and delays on the delivery side, especially the wait for the collection. I totally understand how frustrating that must be. We'll make sure your feedback is shared with the right team so we can improve across the board.
I will investigate this matter and contact you directly.
Thanks so much for your honesty and patience!
Kind regards,
Manny.
Friendly
Friendly, helpful, relaxed staff. Gave us room to loaf when needed, there when we needed help or advice.
August 30, 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Gareth,
Thank you so much for your lovely review!
We’re really pleased to hear you found our team friendly, helpful, and relaxed. It’s exactly the experience we aim to create. It’s great to know you felt comfortable to browse at your own pace, with support on hand when needed.
We hope you enjoyed your time with us and look forward to welcoming you back again soon!
Warmest regards,
Paris
pleasant environment with helpful staff
Enjoyed shopping for sofa,chair & footstool today. Wendy served us and she couldnt have been more helpful. definitely recommend for quality and service
September 1, 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Jacqui,
Thank you so much for taking the time to share your kind words!
We're thrilled to hear you enjoyed your shopping experience with us and that you found the environment pleasant and the team helpful.
Wendy will be especially pleased to know she made such a positive impression, I'll be sure to pass along your lovely feedback to her.
We're so glad you chose us for your sofa, chair, and footstool and we truly appreciate your recommendation. If you need anything else or have any questions as your order progresses, please don't hesitate to get in touch.
Warm regards,
Paris
Awful service and no delivery in sight for months
We were promised a sofa within 6 weeks, and it’s now been 3 months with still no delivery slot in sight. Instead of real updates, we keep getting emails from junior staff blaming yet another fabric delay. Not good enough. This has meant putting off having guests, and the experience has been hugely disappointing. Still no sofa, still no confirmed date. Never using Loaf again and would strongly advise others to look elsewhere.
August 31, 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Giulietta,
Thank you for shopping with Loaf!
We truly appreciate your feedback.
My sincere apologies for the issue at hand.
I am currently investigating this matter and will contact you directly.
Kind regards,
Manny.
Great customer service
I knew I wanted a Loaf sofa so thought I better visit the store to have a better idea. I was instantly greeted by an assistant called Sam who had a wealth of knowledge about the sofas and fabrics. He let me browse the shop for as long as I wanted until I had any questions. Lovely shop with plenty of options to pick from. What we wanted wasn’t that straight forward but they made it feel no bother at all. It wasn’t until we were leaving we realised it was only Sam’s third day! Very impressed with this store. Can’t wait for my new sofa to arrive.
August 29, 2025
Unprompted review
Reply from Loaf - Edinburgh
Hello Lorna,
Thank you for the postitive feedback!
I am so glad to hear your Shack visit was perfect.
We appreciate you shopping with us and hope to see you in the Shack again soon.
Kind Regards,
Sav
Friendly and helpful service in store
Friendly and helpful service in store. Efficient production of a quote and assistance with choice of colour for my sofa. Ordering the sofa on line was super easy.
August 29, 2025
Reply from Loaf - Edinburgh
Hello Murdo,
Thank you for the postitive feedback!
I am so glad to hear your Shack visit went well.
We appreciate you shopping with us and hope to see you in the Shack again soon.
Kind Regards,
Sav
Staff good
Staff good, clear concise and enthusiastic.
Layout of quote/invoice could be improved.
August 22, 2025
Reply from Loaf - Edinburgh
Hi Kevin,
Thanks so much for your review! We're delighted to hear that our team made a great impression!
We also really appreciate your feedback about the quote/invoice layout. We are always looking for ways to improve!
Thanks again for taking the time to share your thoughts—we hope to welcome you back soon!
Many thanks,
Nat
Helpful loafers giving just the right…
Helpful loafers giving just the right amount of help.
August 16, 2025
Reply from Loaf - Edinburgh
Hi Sara!
We really appreciate your kind words and the time you took to share your thoughts!
It’s fantastic to know that our team provided just the right amount of help for you!
Can’t wait to have you back at our shacks soon!
Best Wishes
Jasmin
Staff extremely helpful and…
Staff extremely helpful and knowledgeable
Offered advice at every step whilst giving us space to make decisions
August 13, 2025
Reply from Loaf - Edinburgh
Hi Anne,
Thank you so much for your wonderful review!
We’re thrilled that our staff provided you with helpful and knowledgeable support while allowing you the space to make your own decisions!
We look forward to welcoming you back soon!
Kind Regards
Jasmin
Amazing experience!
The ladies in the Edinburgh Loaf shop are so lovely, incredibly helpful and patient! Their knowledge of the sofas and fabrics is amazing. Can’t wait for my sofa to arrive!
August 13, 2025
Reply from Loaf - Edinburgh
Hi Jodie,
We’re absolutely delighted to hear about your amazing experience!
The team at our Edinburgh shop will be overjoyed to receive your kind words.
We can't wait for your sofa to arrive either!
Kind Regards
Jasmin
Awful Company with respect to customer service and delivery.
Do not trust Loaf’s dates the making of goods or delivery, they are farcicle. Placed an order back in June, with a 10 week delivery only to be informed it was delayed as being help in a store. A complaint was made and delivery date established, a day before delivery they cancel. Customer service is quite simply appalling, they say they will make recompense, but that is not the point, we need the furniture. Would we use them again, No. Will we cancel our order …. possibly.
August 13, 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi David,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience and completely understand how frustrating and disappointing this must have been for you.
What you've described falls very short of the level of service we aim to provide at Loaf and I want to sincerely apologise for the delays, poor communication and the inconvenience caused by the last-minute cancellation of your delivery. I also fully appreciate that while a gesture of goodwill may acknowledge the disruption, it does not solve the core issue at hand, receiving the furniture you’ve been waiting for.
I've taken note of your situation and would like to look into it personally to see how we can make things right and get your order to you as swiftly and smoothly as possible. We’d hate to lose you as a customer and I hope we have the opportunity to restore your confidence in us.
I will pop you an email, to discuss this further and how we plan to resolve this.
Thank you again for bringing this to our attention and I look forward to getting this sorted as soon as possible.
Warm regards,
Paris
Helpful friendly staff
Spacious, clean and with excellent stock displayed. Staff extremely pleasant and helpful. Were able to get everything we wanted.
August 11, 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi David,
Thank you so much for taking the time to leave us a review
We’re delighted to hear that you found everything you were looking for at our shack. Adding a piece of Loaf to your home is such a wonderful adventure, and we’re so happy our team could help make your shopping experience enjoyable. We always strive to ensure our shack has plenty of options so you can find exactly what you need without any stress.
Keep loafing on!
Warm regards,
Cynthia
Excellent relevant information without…
Excellent relevant information without any sales pressure
Clear layout in comfortable environment
Great attention to detail
August 10, 2025
Unprompted review
Reply from Loaf - Edinburgh
Hi Karen,
Thank you so much for your kind feedback!
We're delighted to hear that you found the information helpful and relevant, and that you felt comfortable and free from any sales pressure. It's great to know the layout and attention to detail made a positive impression too.
We really appreciate you taking the time to share this and hope to welcome you back again soon!
Warmest Regards,
Paris
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