I had previously visited Islington Loaf as it is quite easy for me to get to and I have a Loaf sofa and armchair that I wanted to match with a little cheese stool. The shack is relaxed with very helpf... See more
Company replied
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The islington store is beautifully laid out. You can really spend time there contemplating your purchase. The staff are available when you're ready for advice. They are patient and helpful whilst you... See more
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Excellent customer service today. Pearl was incredibly helpful and patient with us while we picked our new sofa, and showed us some cheaper options for fabric for a foot stool. Ally the manager was wa... See more
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Our bed never arrived, nor was the call centre able to tell us where it was. Absolutely terrible service. Was forced to request a refund as they had no idea where our bed was or when it could be deliv... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Islington
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
53-57 Essex Road, N1 2SZ, London, England, United Kingdom
- 02031418300
4.5
Excellent
65 reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Great customer service
Very happy with thecustomer service so far, that made me go for Loaf more than the item itself :))
July 31, 2025
Reply from Loaf - Islington
Hi Minas,
Thank you so much for your lovely feedback!
We are thrilled to hear how happy you are with the customer service you’ve received so far.
Please let us know if there is anything else we can do for you.
Warmest Regards,
Paris
Excellent customer service as always…
Excellent customer service as always and great products. Loaf has always been a favourite store of mine
August 1, 2025
Unprompted review
Reply from Loaf - Islington
HI Bobby,
Thank you for shopping with Loaf!
We appreciate the time taken to leave us a review.
Amazing to hear your experience was excellent as always.
We take pride and care in all of our services, to deliver a premium standard.
Hope to hear from you soon.
Kind regards,
Manny.
Super Cate in Islington!
We had a fab experience in the Islington shack last week. We were assisted by Cate - who was just excellent. She listened carefully to our requirements and carefully helped us to pick out a few options and colours. She was super helpful, patient and very knowledgeable which made it a smooth process. Cate and team were also very accommodating with our young daughter by bringing her popcorn and keeping her entertained!
Thank you so much!
July 26, 2025
Unprompted review
Reply from Loaf - Islington
Hi Emma,
Thank you for shopping with Loaf!
We appreciate the time taken to leave us a review.
Your words have blessed us all.
Wonderful to hear your experience was friendly and helpful.
Our loafers at our Shacks are a lovely and happy bunch always happy to help.
We take pride and care in all of our service's, to deliver a premium standard
Hope to hear from you soon.
Kind regards,
Manny.
A great store experience ……
Hello a great experience in the store and with the supper I was provided. The delivery time was quick . The only issue was that the chair was broken on arrival . Fingers crossed that the service continues to be so good
July 20, 2025
Reply from Loaf - Islington
Hi Fatima,
Thank you so much for your kind words!
We're thrilled to hear that you had a great in-store experience and that the delivery met your expectations. We're truly sorry to hear about the issue with the chair arriving broken, that's definitely not the experience we aim to provide.
Rest assured, our team is here to make it right. We'll follow up with you shortly to resolve the issue. Thank you for your patience and for giving us the chance to make things better.
We’ll do our best to ensure your future experiences are just as positive!
Warm regards,
Paris
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