everything from the layout of the store to the relaxed ambience of the whole experience BUT the the true excellence was Peter our salesman.What a star!Professional,personable and truly knowledgeable a... See more
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Brilliant service! The customer team came back the next day in answer to my stock query regarding mattresses in their Solihull Shack. Then, when I visited the shack, the staff were amazing - welcoming... See more
Company replied
I would like to thank the manager of the Solihull branch for his excellent customer service. I have visited the store to purchase a sofa and accessories a couple of times now and I cannot tell you how... See more
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Ordered my sofa on 2 January 2026, arrives next week, I hope. Not great service - just have fingers crossed it’s perfect when it arrives! 5 months wait!
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Solihull
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Mill Lane 59-65, B91 3AT, Solihull, England, United Kingdom
- 02031418300
4.8
Excellent
129 reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful knowledgeable staff and a…
Very helpful knowledgeable staff and a great buying experience. No question from us was too much trouble. We are so looking forward to our new sofa and chair. Thank you Loaf Solihull!
January 20, 2026
Unprompted review
Reply from Loaf - Solihull
Hi Maggie,
Thank you so much for taking the time to share such a wonderful review.
It’s great to hear that you found our team helpful and knowledgeable and that your buying experience was such a positive one. We always aim to make sure every question is answered thoroughly and without pressure, so it’s great to know that. I’m thrilled for you and can’t wait for your new sofa and chair to arrive, they’ll make a lovely addition to your home.
Thank you again for choosing Loaf Solihull and we look forward to welcoming you back soon!
Warm regards,
Manny.
Fantastic!
Fantastic sofa shopping experience at Loaf in Solihull today. Delighted with our choice and the help we received. Can't wait for it to arrive now! Thank you.
January 19, 2026
Unprompted review
Reply from Loaf - Solihull
Hi KE,
Thank you for your review.
I’m delighted you had such a great sofa shopping experience in Solihull and you felt well looked after.
We hope you have many happy moments with your new sofa once it arrives.
Warm regards,
Cynthia
Best experience of looking and buying a…
Best experience of looking and buying a new sofa. It’s a hard decision as you want to love it for a long time and last a long time. The 2 gentleman working there could not have been anymore helpful. They were patient kind and had a lot of knowledge on all the questions that we asked. Nothing was too much to ask of them. Customer service was at its best and I will certainly recommend Loaf Solihull. Their knowledge of loaf was excellent and you could see the natural passion of what they sell and they do it well. Thank you guys
January 16, 2026
Unprompted review
Reply from Loaf - Solihull
Hi Charmaine,
Thank you so much for taking the time to leave such a thoughtful and generous review. We’re absolutely delighted to hear that you had such a positive experience choosing your new sofa, we know how big (and important!) that decision is.
Your kind words about our two team members mean a great deal to us. We’re incredibly proud of their patience, knowledge, and genuine passion for Loaf and it’s wonderful to know that this came across during your visit. Delivering warm, helpful, and pressure-free customer service is exactly what we strive for.
Thank you again for your recommendation and for choosing Loaf Solihull. We hope you enjoy your sofa for many years to come, and we’d love to welcome you back anytime.
Kind Regards,
Paris
We had a great experience at Loaf…
We had a great experience at Loaf Solihull. The showroom is spacious and inviting, with a very good selection of sofas. All the staff were exceptionally helpful and a big shout out to Peter, who gave great advice and was very patient!
January 16, 2026
Unprompted review
Reply from Loaf - Solihull
Hi Colin,
Thank you for your review.
We're delighted to hear you had such a great experience at our Solihull Shack and enjoyed the spacious showroom and sofa selection.
It’s wonderful to hear Peter looked after you so well and gave such patient, helpful advice I’ll be sure to share your kind words with him.
Warm regards,
Cynthia
Great cosy customer service
Great customer service. Visited a shack for the 3rd time to try, test and buy. Team member was very helpful with selecting colour and material. Provided all the relevant information before purchase. Smooth and satisfying
January 17, 2026
Reply from Loaf - Solihull
Hi Dee,
Thank you so much for taking the time to share your experience.
We’re delighted to hear that your visits were smooth and satisfying, and that our team member was able to provide helpful guidance on selecting the right colour and material. Your kind words about our service mean a lot, and we’ll be sure to share them with the team.
Thank you again for choosing us, and we hope you enjoy your purchase!
Kind regards,
Paris
All the staff in loaf were great
All the staff in loaf were great. Full of knowledge and information. Able to answer all our questions easily. There was no sense of rush. Everything was really relaxed
January 14, 2026
Reply from Loaf - Solihull
Hi Lynda,
Thank you for your review.
It’s lovely to hear the team were knowledgeable and made your experience feel really relaxed.
Warm regards,
Cynthia
Helpful, friendly and never pushy
It took me a while to make my decision on which sofa to choose, but each time I went into store the staff were friendly and helpful. The staff were never pushy but always on hand to offer advise when I needed. We can't wait for our comfy new sofa to arrive!!
January 8, 2026
Reply from Loaf - Solihull
Hi,
Thank you so much for your lovely feedback. We’re really pleased to hear that our team gave you the time and space to make the right decision, while still being on hand with friendly, helpful advice when you needed it.
It means a lot to know you felt comfortable and never rushed, that’s exactly the experience we aim to offer. We’re just as excited as you are for your new sofa to arrive and hope it brings you lots of comfort and happy moments!
Kind Regards,
Paris
Great service all round
Great service all round - no aged sales which we loved and patient staff when deciding on colour with nothing being too much trouble
January 11, 2026
Reply from Loaf - Solihull
Hi Lisa,
Thank you for your great feedback!
We’re delighted to hear you enjoyed the relaxed, no-pressure service and that our team were patient and helpful while you chose the perfect colour. It’s wonderful to know nothing felt like too much trouble, that’s exactly the experience we aim to provide. We really appreciate your kind words!
Kind Regards,
Paris
Help with chairs
Such friendly and helpful and knowledgeable staff.
January 3, 2026
Unprompted review
Reply from Loaf - Solihull
Hi Julie,
Thank you for your review.
It’s great to hear the team were friendly, knowledgeable and helpful to you.
Warm regards,
Cynthia
When one Groover sofa is not enough …
Already bought one groover sofa after visiting the Solihull shack at the beginning of the year where we received such great service and have now just purchased the extra large groove sofa to compliment the one we already have. We knew exactly what we wanted and because loaf office such wonderful of sample fabrics, we found the perfect compliment to our current sofa in the material we wanted so could order on line
January 3, 2026
Reply from Loaf - Solihull
Hi Ali,
Thank you so much for sharing your experience. We’re thrilled to hear how much you enjoyed your visit to our Solihull Shack and that the great service there helped you find exactly what you were looking for. It’s wonderful to know that our fabric samples made it easy to choose the perfect complement to your existing Groover sofa and confidently place your order online. We hope you love your extra-large Groover just as much as the first, and thank you for choosing Loaf again.
Warmest Regards,
Paris
Excellent customer service.
Excellent customer service.
Staff were friendly, very helpful & knowledgeable on the products.
December 30, 2025
Unprompted review
Reply from Loaf - Solihull
Hi Tracy,
Thank you for your review.
It’s great to hear you received excellent customer service and found the team friendly, helpful and knowledgeable.
Warm regards,
Cynthia
Loaf Solihull…A really nice buying experience
Purchased new sofa from Loaf Solihull 31/12/2025.
Received excellent advice from very helpful staff. Overall a really nice buying experience.
December 31, 2025
Reply from Loaf - Solihull
Hi Simon,
Thank you for your review.
It’s lovely to hear you had such a positive buying experience at our Solihull Shack and felt well supported by the team.
We hope you love your new Sofa!!
Warm regards,
Cynthia
Excellent service today
Excellent service today. I got help picking g and ordering what I wanted from the range
December 29, 2025
Unprompted review
Reply from Loaf - Solihull
Hi Deborah,
Thank you for your review.
We’re delighted to hear you received excellent service and felt well supported when choosing from the range. Our team are always happy to help you with whatever you may need.
Warm regards,
Cynthia
Chap in store was incredibly helpful…
Chap in store was incredibly helpful and offered lots of great advice. Influx of sugar from tea cake was also welcome!
December 29, 2025
Reply from Loaf - Solihull
Hi there,
Thanks for taking the time to leave us a review.
It's great to hear that our lovely Pete was able to help you pick out your perfect Loafy pieces. We're convinced all big decisions are made a little easier with a bit of sugar!
Thanks again for shopping with Loaf and we hope to welcome you back to one of our showrooms again soon.
Warmest regards,
Ellie
Fantastic in store experience
Fantastic in store experience. Friendly and personal. Time spent talking over options never an issue.
The guys have been extremely helpful throughout the purchasing process.
We're looking forward to receiving our new furniture.
December 21, 2025
Reply from Loaf - Solihull
Hi Kevin,
Thank you so much for your lovely feedback.
We’re delighted to hear that you had such a fantastic in-store experience and that our team took the time to talk through all the options with you. Providing a friendly, personal, and unhurried experience is something we really pride ourselves on, so it’s great to know this came across.
I’ll be sure to pass your kind comments on to the team, they’ll be thrilled to hear them. We hope you enjoy your new furniture once it arrives and look forward to welcoming you back again in the future.
Kind regards,
Paris
Always very helpful and friendly staff…
Always very helpful and friendly staff who are happy to let you browse but attentive when you need them. A great retail experience.
December 21, 2025
Reply from Loaf - Solihull
Hi,
Thank you for your lovely feedback! We’re so pleased to hear that our team made you feel welcome and struck the right balance between giving you space to browse and being there when you needed help. We’re really glad you enjoyed your retail experience and appreciate you taking the time to share this.
Warmest Regards,
Paris
Excellent customer service
The staff was knowledgeable, not too pushy and very informative, for example, telling us the date of the upcoming sale so that we saved 15%. They were friendly and welcoming. The £80.00 protection deal is also excellent. Can’t wait to receive our sofa. Thank you
December 17, 2025
Reply from Loaf - Solihull
Hi Pippa,
Thank you so much for your kind feedback! We’re delighted to hear that our team was knowledgeable, informative and welcoming, and that they helped you take advantage of the upcoming sale, saving 15% is always a bonus.
It’s also great to know you found the £80 protection plan excellent. We really appreciate you taking the time to share your experience and we hope you absolutely love your new sofa when it arrives.
Thank you again for choosing us!
Warmest Regards,
Paris
Reply from Loaf - Solihull
Hi Richard,
Thank you for the kind feedback!
I’m really happy to hear that our friendly team and well organized setup made the decision easier for you. Helping customers feel comfortable and confident in their choice is always our goal.
Kind regards,
Manny.
Lovely showroom
Lovely showroom, staff attentive and very helpful,
A little disappointed they didn’t have a couple of sofas I’d like to have seen on the shop floor
I was told they have these in other “ shacks” alternatively I could order on line
Overall a lovely experience, can’t wait to take delivery of my Jonesy sofa
December 10, 2025
Reply from Loaf - Solihull
Hi Kathleen
Thank you for your review,
We’re so pleased you enjoyed the showroom and found the team helpful. We understand the disappointment not seeing every sofa on display, but we’re delighted you’ve ordered your Jonesy sofa and hope you love it when it arrives.
Warm regards
Cynthia
Very helpful staff
December 3, 2025
Reply from Loaf - Solihull
Hi There,
Thank you for your kind words! We're glad to hear our staff was able to help.
If you need anything else, just let us know!
Warmest Regards,
Paris
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