We drove over from Liverpool especially to see the shop and test out the sofas to see how comfortable they were. The staff were so helpful regarding information, knowledge of all the various ranges,... See more
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Sad state of affairs. I handed over £4700 for a sofa and 2 chairs 5 months ago, and still have nothing to show for it. In my case, they somehow “forgot” to process my order. Word advice to anyone... See more
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After visiting the Wilmslow Shack several times I was ready to place my order. The sales assistant was very helpful in guiding me to the most appropriate fabric to suit my lifestyle. Thank you for gre... See more
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The help and guidance from staff and the fact that nothing was too much trouble helped me to choose the right furniture for my kitchen diner. With so many fabrics and colours it was great to bounce of... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Wilmslow
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Macclesfield Road 1, SK9 1BZ, Wilmslow, England, United Kingdom
- 02031418300
4.6
Excellent
158 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Loaf - Wilmslow
Hi Kath ,
Thank you for your lovely review
We’re delighted to hear that you had an exceptional customer service at our shack. we'll be sure to pass on your feedback to the team.
Warm regards,
Cynthia
Wonderful experience at Wilmslow - Thank you Benjamin!
Just a quick one to say how wonderful our experience was at your Wilmslow shack.
Benjamin was so incredibly helpful, we ended up going home and ordering two products from you because of him. He was kind, friendly, knowledgeable and gave great advice.
Thank you again.
Molly x
December 21, 2025
Unprompted review
Reply from Loaf - Wilmslow
Hi Molly,
Thank you so much for your lovely message and for taking the time to share your experience at our Wilmslow shack.
We’re absolutely delighted to hear how helpful Benjamin was and that his advice and knowledge made such a positive difference to your visit. It’s wonderful to know that his support helped you feel confident in ordering two products, feedback like this truly means a lot to both Benjamin and the wider team.
I’ll be sure to pass on your kind words to him; he’ll be thrilled to hear them.
Thank you again for choosing us, and we hope you enjoy your new pieces.
Warm regards,
Paris
We visited your Wilmslow branch
We visited your Wilmslow branch, very impressed.
The door was held open on arrival and we were greeted with a mince pie and glass of fizz , great start.
The staff were warm and friendly and didn't badger us like what happens in so many furniture shops. We were left to explore the shop on our own and help was offered when we needed it.
We ended up buying our dream sofa, the Smithy even sided corner, and left feeling we had a great experience all round.
Unfortunately I didn't manage to get the names of the staff on shift but all are a credit to your company.
Very happy customers, thank you, Stephen & Siobhan.
December 21, 2025
Reply from Loaf - Wilmslow
Dear Stephen & Siobhan,
Thank you so much for taking the time to share your wonderful feedback following your visit to our Wilmslow branch.
We are delighted to hear that you had such a positive experience from the moment you arrived, and that our team made you feel welcome without any pressure. It’s especially lovely to know that you found your dream sofa, the Smithy Even Sided Corner is a fantastic choice, and we hope you enjoy it for many years to come.
Your kind words will be shared with the Wilmslow team, who will be thrilled to know they made such a great impression, even without being named individually. Feedback like yours really does mean a lot to us.
Thank you again for choosing us, and we wish you every happiness with your new sofa.
Kind regards,
Paris
Amazing experience
Amazing experience, huge thanks to Benjamin and the team for going the extra mile
December 12, 2025
Reply from Loaf - Wilmslow
Hi Gill,
Thank you for your review.
We’re delighted to hear you had an amazing experience, and I’ll be sure to pass your thanks on to Benjamin and the team for going the extra mile.
Warm regards,
Cynthia
We ordered 2 sofas and other items…
We ordered 2 sofas and other items prior to the ‘order before midnight and have your new sofa before Christmas’.
We were eventually emailed last Friday with a link to book a delivery date. We followed the link the same day S it was sent. The earliest delivery date was 29th december.
Loaf have falsely advertised / promised something they clearly can’t deliver.
Would not recommend trusting any of these promotions that they advertise.
We’ve booked a delivery date for early January now, as we didn’t want to end up without a sofa over Christmas as we obviously need to arrange to get our old one removed before the new one can arrive.
December 14, 2025
Reply from Loaf - Wilmslow
Hi Clare,
Thanks for your feedback. I’m sorry you've had such a frustrating experience with us recently.
It’s our busiest time of the year and we do our best to make sure all orders are fulfilled within the advertised lead time.
I am personally looking into your case and will contact you directly.
Kind regards,
Manny.
Thank you
Ben, Chloe and the team have been supremely helpful ..and patient throughout. Nothing was too much trouble and I always received a warm welcome. It was a big help, thank you.
December 12, 2025
Unprompted review
Reply from Loaf - Wilmslow
Hi Brigid,
Thank you so much for taking the time to share such kind feedback. Ben, Chloe, and the team will be absolutely delighted to hear this, your words really mean a great deal to them.
We’re so pleased to know that you felt welcomed and well supported throughout your visit, and that nothing ever felt like too much trouble. Thank you again for choosing Loaf, and for such a lovely message.
Warmest regards,
Paris
Ultra professional and super service…
Ultra professional and super service from Kane. The shack was seasonal as well 👊🏻
December 7, 2025
Reply from Loaf - Wilmslow
Hi Scott,
Thanks so much for the awesome feedback!
We’re glad you had a great experience with Kane and it’s great to hear you enjoyed the shack too.
Hope to see you again soon!
Warmest Regards,
Paris
Very helpful and professional in store
Very helpful and professional in store.
Excellent service booking a small van rather than larger vehicle due to access
December 2, 2025
Reply from Loaf - Wilmslow
Hi Carol,
Thank you so much for your lovely feedback! We're really pleased to hear you had such a helpful and professional experience in store. It’s great to know the team were able to arrange the small van delivery to suit your access needs, we always want to make things as smooth as possible.
Thanks again for taking the time to share your experience and we hope to welcome you back soon!
Warmest Regards,
Paris
Lovely
Lovely, friendly and very helpful staff at the shack in Wilmslow.
Excellent friendly delivery drivers who delivered at exactly the time they said it would be delivered.
Simple ordering service and easy to book delivery slot … well done loaf 💯👍🏻
November 30, 2025
Reply from Loaf - Wilmslow
Hi Beverley,
Thank you for your lovely review
We’re so pleased to hear you found our team very helpful, friendly and on time . We really appreciate your kind words.
Warm regards,
Cynthia
Fabulous experience
Fabulous experience—from visiting the Loaf Shack in Wilmslow to view sofas to having our two sofas delivered. We are really impressed with the service we received and the quality of the sofas. We will definitely be purchasing more from Loaf.
October 23, 2025
Reply from Loaf - Wilmslow
Hi Jane,
Thank you so much for your wonderful feedback! We’re thrilled to hear you had such a great experience from your visit to the Wilmslow Shack right through to delivery. It’s fantastic to know you’re impressed with both the service and the quality of your new sofas.
We’d be absolutely delighted to help you again whenever you’re ready for more Loaf goodies!
Warmest Regards,
Paris
Great Service, Great Quality
Honestly, the whole experience has been great. The quality is brilliant and the customer service has been spot on. Really happy with them!
November 24, 2025
Reply from Loaf - Wilmslow
Hi Oliver,
Thank you so much for taking the time to share this lovely feedback!
I’m absolutely delighted to hear that your experience from start to finish has been such a positive one. Knowing that you’re impressed with the quality and felt well looked after by our customer service team truly means the world to us. We put a lot of care into what we do, so it’s wonderful to hear it shows!
Thanks again for choosing us, we really appreciate it
Warm regards,
Manny.
Very helpful,very useful.
November 24, 2025
Reply from Loaf - Wilmslow
Hi Andrew,
Thank you so much for the feedback!
I’m really glad you found the help useful. If there’s anything else you need, now or in the future, just let us know.
Warmest Regards,
Paris
Process from start to finish was smooth…
Process from start to finish was smooth and pain free
November 16, 2025
Reply from Loaf - Wilmslow
Hi Bec,
Thank you for your review,
We're so pleased to hear the whole process was smooth and pain-free for you.
Warm regards,
Like the table
Like the table. I was treated well whilst in the shop. My only complaint is that it was left
downstairs (I live in an apartment) and I did have trouble getting it up to my apartment. Also the packaging although very good made disposal difficult.
November 11, 2025
Reply from Loaf - Wilmslow
Hi Anne,
Thank you for shopping with Loaf!
It’s great to hear you're happy with your new table. We take pride and care within our items and to deliver amazing customer service. I’m sorry to hear about your table being left in a spot where you had to take it upstairs to your apartment. DPD doesn't offer a service where they deliver an item into any property. They will only deliver to the doorstep.
Kind regards
Manny.
This has been the best sofa shopping…
This has been the best sofa shopping experience ever! Thank you to all the staff (Ben and Maisie) for all their help and advice and goodie bag! We are so excited 🙂 10/10 would recommend.
November 15, 2025
Unprompted review
Reply from Loaf - Wilmslow
Hi Chivers,
Thank you for your lovely review,
We’re thrilled to hear you had such a great sofa-shopping experience, and Ben and Maisie will be delighted to hear your kind words. So glad you loved the goodie bag too!
Warm regards,
Cynthia
Does not send refunds and ignores messages
This company does not send out refunds. Returned my cushion months ago and only received one reply so far saying they were busy. Definitely the most unprofessional company I've ever used!
September 9, 2025
Unprompted review
Reply from Loaf - Wilmslow
Hi Stephen,
We’re really sorry to hear about the delay with your refund and the frustration this has caused.
We've now reached out to you directly to confirm your refund and ensure this is fully resolved.
Warm regards,
Cynthia
My wife & I bought a large sofa from…
My wife & I bought a large sofa from Loaf back in August. After a lengthy delay the day of delivery arrived. Loaf use a courier service called Wincanton who's delivery drivers were terrible, rude and obnoxious, they refused to deliver our sofa into our house and took it away. I contacted Loaf and was dealt with by a fantastically helpful guy called Addison who couldn't do enough to get the matter sort. Eventually Loaf's own delivery team, John & Damien delivered our sofa without a problem.
Needless to say I would never recommend Wincanton to anyone.
November 11, 2025
Unprompted review
Reply from Loaf - Wilmslow
Hi Russell Short,
Thank you for sharing your experience. I’m thrilled to hear that Addison went above and beyond to help and that John and Damien from our own delivery team were able to get your sofa to you without any issues.
I am very sorry to hear about the trouble you had with Wincanton’s courier service. That is certainly not the standard we expect. Your feedback is invaluable and will be passed on so we can continue to improve.
I hope you’re now enjoying your new sofa!
Kind regards
Manny.
Broken table
Item arrived broken and returned with courier. Waited for call from Loaf but didn’t get one. Sent enquiry in and they said they would replace or refund. Opted for replacement. Nothing happened so had to call again. Hopefully now sorted. The end advisor was helpful and apologised saying there was a backlog. Not what you would expect. So slightly disappointed in Loaf on this occasion.
November 9, 2025
Reply from Loaf - Wilmslow
Hi Simon,
Thank you for your review
We’re really sorry for the inconvenience you experienced with your order and the delay in getting things sorted.
We’re pleased to confirm that your replacement has now been ordered, and everything is in hand. Thank you for your patience and understanding.
Warm regards,
Cynthia
Staff at Wilmslow Branch are Wonderful
Can’t speak for delivery or the sofa yet but I will say the service we received in store at the Wilmslow branch was fantastic. Choi helped us and was absolutely amazing, super friendly, really helpful and knowledgeable and patiently answered all of our questions. Let’s hope the delivery and sofa lives up to the standard the wonderful staff at Wilmslow have set :)
November 8, 2025
Unprompted review
Reply from Loaf - Wilmslow
Hi There,
Thank you so much for your lovely feedback! We’re delighted to hear that you had such a positive experience at our Wilmslow branch and that Choi made your visit so enjoyable. We’ll be sure to pass your kind words along to them and the rest of the team.
We hope your sofa and delivery live up to your expectations, we’re confident they will!
Kind Regards,
Paris
Perfect very helpful in the Altrincham…
Perfect very helpful in the Altrincham show room
October 25, 2025
Reply from Loaf - Wilmslow
Hi Deborah,
Thank you so much for your wonderful feedback!
We’re thrilled to hear you found our Altrincham showroom so helpful!
We can’t wait to welcome you back again soon!
Best Wishes
Jasmin
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