We drove over from Liverpool especially to see the shop and test out the sofas to see how comfortable they were. The staff were so helpful regarding information, knowledge of all the various ranges,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sad state of affairs. I handed over £4700 for a sofa and 2 chairs 5 months ago, and still have nothing to show for it. In my case, they somehow “forgot” to process my order. Word advice to anyone... See more
Company replied
After visiting the Wilmslow Shack several times I was ready to place my order. The sales assistant was very helpful in guiding me to the most appropriate fabric to suit my lifestyle. Thank you for gre... See more
Company replied
The help and guidance from staff and the fact that nothing was too much trouble helped me to choose the right furniture for my kitchen diner. With so many fabrics and colours it was great to bounce of... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Wilmslow
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Macclesfield Road 1, SK9 1BZ, Wilmslow, England, United Kingdom
- 02031418300
4.6
Excellent
158 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service. Easy to park, children made to feel very welcome. Plenty to entertain them - table football, sweets, choc ices. Clearly displayed items, leaflets with pricing and dimensions for most products. Not overburdened by choice like some other furniture stores. Our assistant was very helpful in choosing products and colours. Stayed open a little later to complete the sale. Hopefully the sofa quality will match our experience to date.
August 15, 2025
Reply from Loaf - Wilmslow
Hi Paul,
Thank you so much for your kind words and taking the time to leave us a review.
I'll make sure this is passed on to the Wilmslow team who I believe assisted you, it'll make their day. Thank you.
Kind Regards,
Peter.
Fantastic experience
Fantastic experience, the staff were extremely helpful. There was no hard sell, just a informative and helpful approach. A great setting and we will be back.
August 14, 2025
Unprompted review
Reply from Loaf - Wilmslow
Hi Stu,
Thank you so much for your wonderful review!
We're absolutely delighted to hear that you had a fantastic experience with us at Loaf!
Our goal is to ensure every visit is enjoyable and stress-free, and we can’t wait to welcome you back for another great time!
Kind Regards
Jasmin
Great service
We spent a long time in the shop and Chloe was so incredibly patient and helpful. The other members of staff also ensured our son was entertained whilst we were busy making up our minds. Great service and wonderful team!
August 3, 2025
Unprompted review
Reply from Loaf - Wilmslow
Hi KB,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you had such a positive experience in-store.
It's great to know that Chloe was patient and helpful throughout, and that the rest of the team helped keep your son entertained as we know how important that can be!
We'll be sure to pass your kind words on to everyone involved. We really appreciate you taking the time to share this and hope to welcome you back again soon!
Warmest Regards,
Paris
We spent a bit of time in this location…
We spent a bit of time in this location and all the staff were friendly but we spent most of our time with Choi who help us choose colors and answered our questions on different fabrics and what would work with our olive green wall and ran us a couple quotes. Feel confident with our choice now and will be purchasing. THANK YOU!
August 9, 2025
Unprompted review
Reply from Loaf - Wilmslow
Hi Stephen,
Thank you so much for your wonderful review!
We're absolutely thrilled to hear that you had a great experience in our Wilmslow store. Choi will be over the moon to know that she helped you feel confident in your choices. We can't wait to see what you decide on for your home!
Kind Regards
Jasmin
Great experience in Wilmslow on Sunday
Great experience in Wilmslow on Sunday. Chloe was the perfect balance of helpful but not pushy. Really helped us fine tune what we needed versus what we wanted. Thank you! Can’t wait for my massive pink sofa to arrive!
August 3, 2025
Reply from Loaf - Wilmslow
Hi Victoria,
Thank you so much for taking the time to leave us a review,
I'm thrilled to hear that you had a wonderful experience at our Wimslow Shack and that Chloe was there to assist you with your sofa choice. We truly believe that finding the perfect piece of furniture is a significant and exciting investment, and we're always here to help you make the best decision for your order!
We can’t wait to add your lovely Squishmeister Sofa in your beautiful home!
Keep Loafing on!
Warm regards,
Cynthia
Reply from Loaf - Wilmslow
Hi Noelle,
Thank you for shopping with Loaf!
We appreciate the time taken to leave us a review.
That’s wonderful to hear, sounds like a cozy success! I'm glad the delivery was speedy and the cushions hit the mark.
Hope to hear from you soon.
Kind regards,
Manny.
Helpful friendly staff
Helpful friendly staff - I can’t remember her name but she was in university. She was very helpful and informative.
July 13, 2025
Reply from Loaf - Wilmslow
Hi Catherine,
Thank you for shopping with Loaf!
We appreciate the time taken to leave us a review.
Your words have blessed us all.
We’re so happy to hear your experience at our Shack was amazing.
Hope to hear from you soon.
Kind regards,
Manny.
I have no problems with the excellent…
I have no problems with the excellent team delivering the sofa bed, Nathan and Sam were wonderful. However the quality of the clever velvet fabric leaves a lot to be desired.
I’m very upset, having waited since January this is causing me real stress.
July 17, 2025
Unprompted review
Reply from Loaf - Wilmslow
Hi Jan,
Thank you so much for your feedback.
It is wonderful to hear how helpful Nathan and Sam were, but I am saddened to hear your unhappy with the Quality of the fabric.
I have popped you an email to discuss this and hopefully come to a resolution.
Warmest Regards,
Paris
Reply from Loaf - Wilmslow
Thank you for shopping with Loaf!
We appreciate the time taken to leave us a review.
Amazing to hear your experience in our Shack was swift and easy.
We take pride and care in all of our service's, to deliver a premium standard
Hope to hear from you soon.
Kind regards,
Manny.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.