Highly recommended, very good customer service. Very simple process for the document verification. Very reliable and trustworthy. Everything was done and payed out within 2. hours, third time using... See more
Company replied
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See what reviewers are saying
This company are absolutely incredible. We have a long relationship and whenever we need to move quickly on a vehicle (or vehicles) then we have instant support. Without a doubt the best company aroun... See more
Company replied
Second time I’ve used them. More expensive than other methods of finance, but fees are clearly explained and it’s significantly less headache. Very useful if you jump in and out of cars in a... See more
Company replied
Needed some funds urgently and the team here were really helpful and I received my funds the same day. Everything from the get go was explained and was kept well informed throughout the whole process... See more
Company replied
Contact info
333 Edgware Road, NW9 6TD, London, United Kingdom
- 0333 577 5000
- Info@loanonyourcar.com
- loanonyourcar.co.uk
4.6
Excellent
592 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Loanonyourcar
Hi Kenneth,
Thank you for your great review!
We’re so pleased to hear that you found our service fast and available when you needed it. That’s exactly what we aim to provide — quick, reliable support with no hassle.
We really appreciate your feedback and look forward to assisting you again in the future.
Best regards,
The LoanOnYourCar Team
Very poor experience
Very poor experience. Rung up and gave my details, then when I past my car details they said it was marked as scrap! I’ve owned the car for 3 years and it’s only 5 years old and in perfect condition. I called DVLA who said there is no scrap marker on the car and everything is fine. I rung them back up to explain this then I heard in the background a man saying is “ is he calling again” then they put me on hold and said they will call back in 5 minutes. They never called back!
December 16, 2024
Unprompted review
Reply from Loanonyourcar
Thank you for taking the time to share your experience, and we're genuinely sorry to hear that you were unhappy with the service you received.
Please allow us to clarify that we rely on trusted third-party sources, including HPI, to provide us with up-to-date and accurate vehicle information as part of our industry-standard checks. In your case, the data we received from HPI indicated a marker on the vehicle, which is why we were unable to proceed at the time.
We appreciate that you have since checked with the DVLA and received different information. Unfortunately, we are required to base our decisions on the data made available to us through our authorised systems.
We also apologise if your experience with our team fell short of expectations. That is not the standard of service we strive to provide, and we will address this internally to ensure better communication in future.
If you would like us to re-check the status or discuss this further, please feel free to contact us directly and we’ll be happy to assist.
Best regards,
The LoanOnYourCar Team
Highly recommended.
Easy and quick to use. No hassle. A couple of calls and messages. From initial email to them i was paid out within 2 hours. Mega speed. I have used these many many times. And will continue to do so.
November 27, 2024
Unprompted review
Good speedy service
November 1, 2024
Unprompted review
Reply from Loanonyourcar
Thank you for your great feedback! We’re thrilled to hear you found our service both efficient and timely. Speed and reliability are at the core of what we do, and it’s always wonderful to know we’ve met your expectations.
If you need any assistance in the future, we’re always here to help.
Best regards,
The LoanOnYourCar.co.uk Team
Reply from Loanonyourcar
Dear Paul
Thank you for taking the time to leave us a review. We’re delighted to hear that you found our service easy and helpful to work with.
At LoanOnYourCar.co.uk, we aim to make the process as smooth and straightforward as possible for our customers, so it’s wonderful to know we achieved this for you. Your feedback is truly appreciated, and if there’s anything more we can do to support you, please don’t hesitate to reach out.
Warm regards,
Paul Hilburn
LoanOnYourCar.co.uk Customer Support
Reply from Loanonyourcar
Dear Emma
Thank you for your fantastic review and for recommending LoanOnYourCar.co.uk. We’re thrilled to hear that you had a great experience from start to finish.
Providing excellent service at every step is what we strive for, and it’s rewarding to know we met your expectations. Your recommendation means a lot to us, and we’re grateful for your trust.
If we can assist you further in the future, please don’t hesitate to get in touch.
Warm regards,
Paul Hilburn
LoanOnYourCar.co.uk Customer Support
Great quick service with no fuss
October 9, 2024
Reply from Loanonyourcar
Thank you for your great review! We’re really pleased to hear that you found our service quick and hassle-free. Providing a smooth, straightforward experience is what we aim for, and it’s fantastic to know we delivered that for you. If you ever need any further assistance, don’t hesitate to get in touch!
Thanks again for choosing LoanOnYourCar.co.uk!
Best regards,
The LoanOnYourCar Team
Excellent customer service
Helped me as a return customer, when I required funds. Excellent customer service and guided me through the process in a calm and respectful manner.
Many thanks!!! 🙏
October 8, 2024
Reply from Loanonyourcar
Thank you so much for your kind review! We’re delighted to have been able to assist you again as a returning customer. Providing excellent customer service and guiding our clients through the process in a calm and respectful way is a top priority for us, so it’s wonderful to hear that this was your experience. If you need anything else in the future, we’re always here to help.
Many thanks again for choosing LoanOnYourCar.co.uk!
Best regards,
The LoanOnYourCar Team
Once again can't thank enough.
Once again can't thank enough.
Loan on your car was there when needed urgent funds.
Great service got funded same day.
Regards ADEEL
October 3, 2024
Unprompted review
Reply from Loanonyourcar
Thank you, Adeel, for your fantastic review! We’re so pleased that we could be there for you when you needed urgent funds and that the service met your expectations. It’s great to hear you received the funding on the same day—our team always aims to make the process as fast and smooth as possible. If you ever need anything in the future, please don’t hesitate to get in touch.
Thanks again for choosing LoanOnYourCar.co.uk!
Best regards,
The LoanOnYourCar Team
Quick and simple experience and very…
Quick and simple experience and very polite and helpfully
September 18, 2024
Reply from Loanonyourcar
Thank you for your kind review! We’re delighted to hear that you had a quick and simple experience with us and that our team was polite and helpful throughout the process. Providing excellent customer service is important to us, so it’s great to know we met your expectations. If you ever need any further assistance, please don’t hesitate to reach out—we’re here to help!
Thanks again for choosing LoanOnYourCar.co.uk!
Best regards,
The LoanOnYourCar Team
East and very efficient service also…
East and very efficient service also did thorough checks and made the process easy. Explained everything in easy terms and honest regarding all payments and interest. Would recommend to all.
July 23, 2024
Reply from Loanonyourcar
Thank you for taking the time to leave such a wonderful review! We’re so pleased to hear that you found our service efficient and transparent, and that we were able to explain everything clearly. Ensuring our customers feel informed and confident throughout the process is a top priority for us. Your recommendation means a lot, and we truly appreciate your trust in us. If you ever need any further assistance, please don’t hesitate to get in touch.
Thanks again for choosing LoanOnYourCar.co.uk!
Best regards,
The LoanOnYourCar Team
Reply from Loanonyourcar
Thank you so much for your 5-star review! We're delighted to hear that you found the process with LoanOnYourCar.co.uk easy from start to finish. Our team works hard to ensure the experience is smooth and straightforward for our customers, so it's fantastic to see your feedback reflect that. If you ever need any further assistance, please don't hesitate to get in touch—we’re always here to help!
Thanks again for choosing us!
Best regards,
Paul Hilburn
Reply from Loanonyourcar
Thank you for taking the time to share your feedback and for choosing us again for your lending needs. We truly valued your loyalty as a returning client.
Given your previous experience with us, we are surprised by your concerns regarding the interest rate. As a returning client, you were already aware of our rates, and in fact as you were good enough to use our service again, we provided a significant interest rate discount to you as a token of our appreciation for your loyalty.
Throughout the application process, we made all rates and repayments very clear. In addition to them being explained fully during the initial calls with our Loan Consultants, you were required to acknowledge each key financial element in the contract agreements by manually ticking them, including the interest rate and the total amount to be repaid.
Additionally, we conducted a terms and conditions call before finalising your loan to ensure you fully understood the rates and terms. Our aim is to offer a fast and personalised service, which includes responding to your enquiry about the interest rate and the early settlement figure within 1 working hour from it being asked.
Whilst our rates are higher than traditional lenders, we provide access to finance for those who are unable to secure funds from banks and other conventional sources. We also offer a fast turnaround on applications, with any approved loans paid out within an hour. Additionally, we allow early settlement, where you only pay for the time you keep the loan, subject to a 28-day notice period.
We thank you again for your trust and continued business with us. If you have any further questions or need further assistance, please don't hesitate to contact us.
Jeremy Hilburn, Director
Amazing customer service
Amazing customer service
Everyone that I dealt with were very thorough and professional, helped me reach an amount that was affordable. Process was quick and easy.
July 31, 2024
Reply from Loanonyourcar
Thank you for sharing your wonderful experience with LoanOnYourCar.co.uk! We are thrilled to hear that you found our customer service amazing and that our team was thorough and professional in assisting you. It's great to know that we could help you reach an affordable loan amount and that you found the process quick and easy.
Your satisfaction is our top priority, and your feedback motivates us to continue delivering exceptional service to all our clients. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for your kind words!
Kind regards
Paul Hilburn
Director
Professional!!
Hi,
Writing a review on behalf of my partner as he doesn't have a TP account.
He wants to say that loanonyourcar.co.uk were professional and thorough. Which is essential in making sure the amount is affordable and that really stuck out to him.
Moreover, they were responsive and polite. Explained everything very well and made sure he fully understood the terms.
Thank you for helping him out when he really needed it.
C
July 17, 2024
Unprompted review
Reply from Loanonyourcar
Hi Gemma,
Thank you for taking the time to leave such a wonderful review on behalf of your partner! We’re delighted to hear that he found our services professional and thorough. Ensuring affordability and clarity is a top priority for us, and it’s great to know that this stood out to him. We’re also pleased to hear that our team was responsive, polite, and provided clear explanations of the terms.
Your kind words are truly appreciated, and we're grateful for the opportunity to assist him during a time of need. If you or your partner have any further questions or need assistance in the future, please don’t hesitate to reach out.
Best regards,
The LoanOnYourCar.co.uk Team
Reply from Loanonyourcar
Thank you for your review! We're delighted to hear that you found our process great and fast. It’s wonderful to know that you found our team very helpful.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Best regards,
The LoanOnYourCar.co.uk Team
Amazing Service
A Big Thank you to Paul, Jeremy and John who always help me especially when I most need it. Use them a few times now and can’t fault anything, great service and 100% highly recommend. Explain everything in detail from Start to Finish. 😊
June 28, 2024
Reply from Loanonyourcar
Dear Claire
Thank you so much for your kind words and for taking the time to share your experience with us on Trustpilot. We're thrilled to hear that Paul, Jeremy, and John have consistently provided you with exceptional service, especially during times when you needed it most.
We pride ourselves on delivering detailed and transparent assistance from start to finish, so it’s fantastic to know that you found our service faultless and highly recommendable.
Your repeat business means a lot to us, and we look forward to continuing to meet your needs in the future. If you ever require any further assistance, please don't hesitate to reach out.
Best regards,
The Loan On Your Car Team
Excellent Service
Great service, quick and easy, genuinely happy to assist with any query. Pleasure to have dealt with this firm.
July 8, 2024
Unprompted review
Reply from Loanonyourcar
Thank you very much for your wonderful review!
We are thrilled to hear that you found our service quick and easy, and that we could assist with your queries to your satisfaction. It was a pleasure for us to help you, and your kind words are greatly appreciated by the entire team.
If you need any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Paul Hilburn
LoanOnYourCar.co.uk
Quick
Quick, swift, service brilliant. Paperwork to the minimum, communication clear, love it thank you for your service
May 23, 2024
Reply from Loanonyourcar
Thank you for your fantastic review! We're thrilled to hear that you found our service quick, swift, and brilliant. Minimising paperwork and maintaining clear communication are key priorities for us, and it's great to know you appreciated these aspects.
We’re delighted to have been able to assist you. If you need any further help or have any questions in the future, please don’t hesitate to get in touch.
Best regards,
The LoanOnYourCar.co.uk Team
Fast friendly servive
Fast friendly servive. Paid out the same morning. Highly recommennd.
June 14, 2024
Reply from Loanonyourcar
Dear Iain
Thank you so much for your fantastic review! We’re delighted to hear that you found our service fast and friendly.
It’s great to know that we could assist you promptly, with your payout being completed the same morning. Your high recommendation truly means a lot to us.
Should you need any further assistance or have any questions in the future, please feel free to get in touch. We’re always here to help.
Thanks once again for your kind words.
Best regards,
Paul Hilburn
Customer Service Team
Loan on Your Car
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