Local Print Pros Reviews 

264
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the custom products, noting that prints turn out precisely as expected and the fabrics feel wonderfully comfortable. People also deeply appreciate the helpful support team, who make the ordering process entirely smooth and communicate effectively while reviewing design proofs together. However, some people mentioned experiencing frustrating delivery delays and receiving a complete lack of updates regarding the status of their packages. A few other reviewers were also disappointed by sparse communication from staff or felt that certain items fell short of their quality expectations.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting excellent quality, perfect fits,... See more

Quality

Consumers find quality to be positive, highlighting excellent prints and superb materials across various... See more

Service

Users describe positive interactions with service, highlighting fast turnarounds and professional assistance... See more

Order

Customers report overall satisfaction and positive experiences with their orders. Reviewers frequently... See more

Delivery service

Reviewers share mixed experiences regarding the delivery service. Many customers highlight speedy shipping,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant service from start to finish. I had a last minute idea to order buffs for my clients and randomly messaged Local Print Pros on a weekend. Was pleasantly surprised to not only receive... See more

Company replied

Rated 5 out of 5 stars

Walked in with an idea for clothing for my business, DeafnAble, discussed, adjusted, now wearing it, all in 10 days. and at a great price and with a smile. Local, efficient, friendly, definitely going... See more

Company replied

Rated 5 out of 5 stars

Good quality neck warmer! Wait time was a little longer than anticipated but I was kept up to date with progress & received a nice free gift to apologise which was gratefully accepted! Would definit... See more

Company replied

Rated 5 out of 5 stars

I ordered a custom printed snood/neck warmer just before Christmas with a view to placing a bulk order for a motorcycle club. The proof for my design was produced and sent to me very quickly. Unfortun... See more

Company replied


Company details

  1. Digital Printer

Written by the company

We print everything from clothing to banners we're your local printing and embroidery professionals. No minimums, no hassle and 100% satisfaction guaranteed. It’s our mission to ensure that the prints you want are done to an expert level with local level communication.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

264 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(264)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

Great quality product at very reasonable price. Good communication from seller and dispatched in timescale goven

September 28, 2024
Local Print Pros logo

Reply from Local Print Pros

Thank you for the great review!

Rated 5 out of 5 stars

Old motorcycles

The neck warmers are well made and the design came out great. Communication was good and the items arrived in good time.

August 20, 2024
Rated 1 out of 5 stars

Very delayed! And excuses.

Ordered beginning of July for my girls first day at school. Was told need at least 4 weeks but we gave extra just incase. However after 6 weeks still not heard anything so emailed to be told there is a staffing shortage and be "reassured" they will arrive for the beginning of term. Waited till week before she started school and still no sign.. so I emailed again to be told jumpers are done but waiting for a cardigan so they shipped them that day. 2 weeks into school still no sign of a cardigan and emailed again to be told they are out of stock in her size.. do I want 7-8!! For a 4 year old! Absolutely not. Apparently there is a wait till Mid November for them now. Just excuses after excuses, and parents have also said how delayed this company are! I'm currently waiting for a refund and have a sad little girl as she really wanted a cardigan like her friends.. but we will do what they did buy from asda next time! Sorry but won't be using them again.

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

Great quality hoodie

Great quality hoodie. Love the quality, great colour, really thick and warm.

July 14, 2024
Local Print Pros logo

Reply from Local Print Pros

Thank you for the lovely review glad you’re happy!

Rated 1 out of 5 stars

NO REPLY

I've been emailing for 2 weeks no response from anyone have used them for our club kit for the last 4 years always in the ball but emails are now bouncing back at me . Does anyone know if they are in trouble .

August 6, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs!

Absolutely poor service. Customer service is none existent. I emailed and contacted via Facebook and no one responded to me. My son got his leavers hoody 2 days before the end of school. Absolutely waste of money. Avoid!

June 6, 2024
Rated 1 out of 5 stars

Dont expect a fast delivery

Disappointed when the order page says delivery will be within 4 weeks of order and its now 8 weeks and im told they wont be shipped for another 8 weeks. Please change your website as its misleading.

June 3, 2024
Rated 1 out of 5 stars

"Extremely busy" excuse and ignore emails, then ask for feedback for doing nothing.

Placed an order on 27 June for a hoody, t-shirt, stickers and a snood for our club who have a microsite with localprintpros with their offerings including our logo. I have chased with no response since 3 July, proclaiming that they were extremely busy (that's their issue not mine). Further emails for updates have been ignored. If I knew it was going to be such an issue I would have arranged printing elsewhere. Order #print6439 if anyone cares to respond. Thankfully paid by credit card so can hopefully reclaim via them as it seems there is radio silence from this company.

UPDATE: despite this review and further email to this company to ask for an update and/or a refund if still not fulfilled, they have just sent me an automated response to direct me here asking "how did we do?". Absolutely disgraceful organisation

June 27, 2024
Unprompted review
Rated 1 out of 5 stars

Disappointing !!!!

I think the company in all honesty took on far too many orders , covering 70 schools , not fulfilling orders in a timely fashion . In addition delivering hoods for children that should have been organised by schools pre sats so the children could have them earlier would have been great , this is not the fault of local print pros , i blame the school for not organising earlier , however my son had the wrong colour delivered to school .... I give credit where its due , i most certainly won't be using this company again

May 21, 2024
Local Print Pros logo

Reply from Local Print Pros

Absolutely don’t blame you for not using is. I wouldn’t either.

No fault of the parents or the schools.

Solely us being disorganised completely. Sorry for the stress. We won’t be doing any of it next year so not to worry.

Thanks anyway for sitting tight with us
Michael

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