Works very professionally for the professional. Completely transparent, efficient, easy-to-use App (once everything or uploaded of course) fast payments and instant bookings. Therefore, no am... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good communication and guidance all around. Big shoutout to Aidan who was very helpful and got my account set up in no time. I really appreciate his efforts to go above and beyond to help me get going... See more
Company replied
When the shifts are available it is easy, however unfortunately there is alot of unsuccessful applications to stores that you have never worked in. I feel like directors should give people a chance. I... See more
Company replied
I was awaiting for compliance creditials to be reviewed and verified. It was taking quite a long time, I contacted lal team and recieved a quick efficient resolve from Aidan. Aidan was very polite, a... See more
Company replied
Company details
Written by the company
Locate a Locum is an online platform for locum pharmacists and optometrists. We work with Asda, Boots, Day Lewis Pharmacy, Superdrug, Specsavers and many more employers across the UK. Join 50,000+ locums already using the platform and 8,000 employers actively posting shifts! Download the Locate a Locum app today from the Google Play Store or Apple's App Store.
Contact info
Unit 25, 8 Cromac Avenue, BT7 2JA, Belfast, United Kingdom
- info@locatealocum.com
- locatealocum.com
4.1
Great
254 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Locate a Locum
Hi Olajumoke, thanks for taking the time to leave this fantastic review. We're glad to hear your query was answered! Thanks for choosing to work with us, Olivia
The shifts are easy to book
The shifts are easy to book
The platform is very easy to use
February 14, 2024
Unprompted review
Reply from Locate a Locum
Hi Dawson, thanks for your review and for choosing to work with us. It's great to hear you're finding the platform easy! Have a great day, Olivia
Ok for new locums
Although very convenient in terms of booking shifts, and quite easy to navigate through the app. The rates for pharmacists are shockingly low, I've seen shift rates for £18-£19 an hour, when other places are £35-£55. Also, customer service is ok, sometimes they can come across a bit rude or ignore your emails but other times they can be helpful
February 14, 2024
Unprompted review
Reply from Locate a Locum
Hi, thanks for leaving this feedback. I'm sorry to hear that your experience hasn't been wholly positive. In terms of locum rates, on the app, you can select your minimum shift rate to see shifts only above this amount. We also recommend getting in touch with your Locum Success Consultant who will be able to negotiate on your behalf and find shifts suitable for you. If you need any further support you can reach out to me directly at olivia@locatealocum.com and I will be able to advise. Thanks, Olivia
Great in places, lacking in others
The service works brilliantly for Pharmacies where they handle the booking such as Peak Pharmacy. For other pharmacy groups such as Well you can be left waiting for days, even as late as the morning of the shift, to find out you have not got the shift
February 14, 2024
Unprompted review
Reply from Locate a Locum
Hi Martin, thanks for taking the time to leave this review. If you have any issues on waiting for confirmation of shifts please reach out to us at info@locatealocum.com and we'll be able to look into this for you. Thanks, Olivia
The notifications element of the app…
The notifications element of the app doesn't work! despite repeated attempts at getting in touch with LAL, nobody has got back to me other then the "we're looking into your query" and "the technical team are looking into it". This was over a month ago. It means you don't get any notifications at all. It's quite poor really their level of customer service.
Their reply is rather unsurprising - phone notifications ARE on and still the notifications don't work!
February 12, 2024
Unprompted review
Reply from Locate a Locum
Hi Jack, thanks for this feedback. You can set your notification preferences via the app, we also recommend ensuring that you have notifications turned on in your phone settings. If you have further issues please contact me directly at olivia@locatealocum.com and we'll certainly get this looked into for you. Thanks, Olivia
Easy to book shifts
February 14, 2024
Unprompted review
Reply from Locate a Locum
Hi Michael, thanks for this review - great to hear! Have a lovely day, Olivia
No-fuss booking system
Simple , convenient app. Excellent communication when needed - Pippa was most helpful.Diary function is useful. No-fuss booking system.
February 14, 2024
Unprompted review
Reply from Locate a Locum
Hi Jason, thanks for taking the time to leave your feedback. Pippa is so helpful! Thanks for choosing to work with us, Olivia
Unable to negotatiate on most shifts…
Unable to negotatiate on most shifts offered and the ones you can negotiate are never accepted.
Rates have drastically got a lot worse since this app has started.
February 12, 2024
Unprompted review
Reply from Locate a Locum
Hi Ameer, thanks for taking the time to leave this review. To clarify, the negotiation feature is available for all employers however it is up to them on whether to set it live.
If you would like support with negotiation please contact your Locum Success Consultant. If you email info@locatealocum.com the team will be able to connect you to find suitable shifts at your preferred rate. Thanks, Olivia
Pippa was very helpful today and she…
Pippa was very helpful today and she emailed me back quickly enough for me to sort out the issue with my account.
February 13, 2024
Unprompted review
Reply from Locate a Locum
Hi Khahndah, thanks for this brilliant feedback. I'm glad to hear Pippa was able to help you! Have a great day, Olivia
Queries
The company replies promptly to queries and provide lots of advice.
Pennie is very helpful and a valuable member of staff!
She always goes the extra mile
February 13, 2024
Unprompted review
Reply from Locate a Locum
Hi Qasim, thanks for this amazing feedback. Pennie is an absolute star - we're delighted she was able to help you! Thanks for choosing to work with us, Olivia
Quick response time to any issues
I had to amend my shift time and Ryan was great and helped me to sort this. He was prompt and kept me updated throughout as well. He has always been very helpful!
February 13, 2024
Unprompted review
Reply from Locate a Locum
Hi Alyssa, that's brilliant to hear - thanks for sharing your feedback! Ryan is great - we're glad he was able to sort your query. Have a great day, Olivia
Lal should focus on supporting…
Lal should focus on supporting pharmacists more. Lal does not do enough for pharmacists
December 8, 2023
Unprompted review
Reply from Locate a Locum
Hi Kaycii, thanks for your comment. At Locate a Locum, we offer multiple services for locum pharmacy workers including our Level Up rewards programme, regular online webinars, an e-learning platform and personalised support for bookings. We're always looking to expand our services to help support the industry. If you have any suggestions please email us at info@locatealocum.com and we'll be able to review. Thanks, Olivia
Thank you Ryan for you’re great service!!
I needed to negotiate a better rate for a shift and didn’t know how to sort this out easily. So I reached out to Ryan who is always very helpful and responsive to any queries or questions very quickly, which is fantastic.
I usually email him directly and he gets back to me most times within 30 minutes which is nice because it allows me to keep working rather than being on hold on the phone.
I just wanted to give some positive feedback on someone doing a great job!!! Well done and please keep up the good work!!!
February 12, 2024
Unprompted review
Reply from Locate a Locum
Hi Paresh, thanks for this amazing review - we love hearing your feedback! We're glad to hear that Ryan was able to support your negotiation. Thanks for choosing to work with us, Olivia
Booking system and App diary work…
Booking system and App diary work brilliantly.
February 12, 2024
Unprompted review
Reply from Locate a Locum
Hi Stephen, thank you for this brilliant review and for working with us. Have a great day, Olivia
Good only when no issues
I like the ease of finding shifts on this site, however, every time I had a problem with any of the booked shifts and I called Locate a Locum nothing happened. I registered 3 times with Day Lewis but never was able to book any shifts, registered with Asda and when they moved to Locate a Locum again- not able to book any shift. I had 2 shifts that were written wrong time(start-end)- again called Locate a Locum and no support. I had 2 weeks cancelled last minute by Superdrug - again no support. Basically Locate a Locum is amazing only as long as you don’t encounter any problem.
January 24, 2024
Unprompted review
Reply from Locate a Locum
Hi Madalina, thanks for this feedback. I am sorry to hear you have had some difficulties recently. The employers who advertise shifts on the platform often have varying registration processes so this may be the case. We're happy to look into this for you, can you please email info@locatealocum.com and a member of the team will be able to advise? Thanks for your patience, Olivia
The App in itself is not very good in…
The App in itself is not very good in terms of rate capping and not being able to negotiate.
But the staff are very helpful. Specially Pennie, she has been assisting me since I qualified and she is amazing. every negotiation query or paid lunch query she will sort ot out for me.
February 9, 2024
Unprompted review
Reply from Locate a Locum
Hi Mr Albadri, thanks for this feedback, it's great to hear that Pennie has been able to assist you with your queries.
We do have a Negotiate feature however it is the employer's choice on whether to set this live or not. We also do not cap rates, employers set the rate on the platform for their shifts.
Thanks for choosing to work with us, Olivia
It’s ok… but there’s no option to…
It’s ok… but there’s no option to negotiate a shift, which would be ideal?
February 9, 2024
Unprompted review
Reply from Locate a Locum
Hi, thanks for your feedback. We do offer a Negotiate feature however it is the employer's choice whether to set it live or not. You can also reach out to your Locum Success Consultant if you're looking to negotiate a shift. Contact info@locatealocum.com and a member of the team will be able to connect you with your LSC. Thanks, Olivia
Reply from Locate a Locum
Hi James, thank you for this brilliant review and for choosing to work with us. Have a great day, Olivia
Site needs to be easier to negotiate…
Site needs to be easier to negotiate ---appears a little
cumbersome to use.
February 9, 2024
Unprompted review
Reply from Locate a Locum
Hi, thanks for this 4-star review! Have you downloaded our app? When shifts have the Negotiate feature live, you are easily able to submit your preferred rate and communicate with the employer via the app. If you would like more information on this please email info@locatealocum.com. Thanks for choosing to work with us, Olivia
Easy to book
Easy to book. Immediate confirmation.
Good rewards.
Shame that companies like Boots don't enable negotiation. I realise this isn't down to Locate a Locum but perhaps they could influence.
I have been available for unfilled shifts for marginally above amount advertised but no way to feed this back.
February 8, 2024
Unprompted review
Reply from Locate a Locum
Hi Simon, thank you for taking the time to leave your review. It's great to hear that you're enjoying the app and our Level Up rewards. 😊 Thank you for this feedback, it's certainly something we will take into consideration. We appreciate you choosing to work with us, Olivia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.