Works very professionally for the professional. Completely transparent, efficient, easy-to-use App (once everything or uploaded of course) fast payments and instant bookings. Therefore, no am... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good communication and guidance all around. Big shoutout to Aidan who was very helpful and got my account set up in no time. I really appreciate his efforts to go above and beyond to help me get going... See more
Company replied
When the shifts are available it is easy, however unfortunately there is alot of unsuccessful applications to stores that you have never worked in. I feel like directors should give people a chance. I... See more
Company replied
I was awaiting for compliance creditials to be reviewed and verified. It was taking quite a long time, I contacted lal team and recieved a quick efficient resolve from Aidan. Aidan was very polite, a... See more
Company replied
Company details
Written by the company
Locate a Locum is an online platform for locum pharmacists and optometrists. We work with Asda, Boots, Day Lewis Pharmacy, Superdrug, Specsavers and many more employers across the UK. Join 50,000+ locums already using the platform and 8,000 employers actively posting shifts! Download the Locate a Locum app today from the Google Play Store or Apple's App Store.
Contact info
Unit 25, 8 Cromac Avenue, BT7 2JA, Belfast, United Kingdom
- info@locatealocum.com
- locatealocum.com
4.1
Great
254 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 2 weeks
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Very easy to use and lots of shifts…
Very easy to use and lots of shifts available
September 2, 2024
Unprompted review
Reply from Locate a Locum
Hi Sarah, thanks for your 5-star rating! We're glad you're finding it easy to manage your locum shifts with us! Thanks for choosing to work with Locate a Locum, Olivia
Locuming…
Very easy app to use but many shifts non negotiable and hourly rates dropping monthly.....emergency shifts better had from other websites ....contact with support is very slow
August 31, 2024
Unprompted review
Reply from Locate a Locum
Hi Nasar, thanks for your feedback, we're glad you're finding the app easy to use.
For help with negotiating and access to emergencies, I'd recommend connecting with your Locum Success Consultant.
Please feel free to email me at olivia@locatealocum.com and I will put you in touch.
Thanks, Olivia
Reply from Locate a Locum
Hi NSW, thanks for your feedback! We're glad to hear you're able to negotiate via the app. Thanks for choosing to work with us, Olivia
Limited booking experience
Messed up locum bookings by offering poor rates and monopolising the market with big chains.
August 31, 2024
Unprompted review
Reply from Locate a Locum
Hi Usama, I'm sorry to hear your experience with LAL hasn't been positive.
To help you find rates that meet your requirements, I would be more than happy to connect you with your Locum Success Consultant who can assist. Please feel free to email me at olivia@locatealocum.com and I will put you in touch.
Thanks,
Olivia
Easy to use app with great features
Easy to use app with great features. Plenty of shifts to choose and easy to navigate.
The only agency I use and will use for the foreseeable future.
Great work LAL
August 30, 2024
Unprompted review
Reply from Locate a Locum
Hi Gulshan, thanks for your 5-star rating! We're glad you're finding it easy to manage your locum shifts with us! Thanks for choosing to work with Locate a Locum, Olivia
Glorified Diary
Glorified Diary. No complaints process and would I recommend. Nope.
Mary who owns place is rude too.
August 31, 2024
Unprompted review
Beyond pathetic
An app design team who, quite literally could not care less about the service they provide to their users. I can, without question, guarantee that there will be no benefit to be had from providing a review for them except that, perhaps, someone else will see this review and steer well clear of the platform. The app worked brilliantly for a long time, an update then came which wiped out the use of most of the beneficial features and made the app so slow and glitchy that it was virtually impossible to use. In the proceeding 3-6 months the app has gradually become marginally less glitchy but nowhere near the levels it once was which is hardly an acceptable level considering the app is used to book work ie people’s livelihood! On top of this many features still don’t work!
The feedback you give is never replied to and instead you receive (if anything at all) standardised plateaus or responses that for all I know are AI generated due to how exceptionally vague they are.
What you do get are incessant emails about the most moronic and useless of things which clog up your inbox and provide no value whatsoever.
August 31, 2024
Unprompted review
Reply from Locate a Locum
Hi, I'm sorry to hear your experience with LAL hasn't been positive.
Can I ask what features you found beneficial that have been removed? If you're experiencing issues with the app, please submit these to support@locatealocum.com and our team will be able to look into these for you.
If you'd like to speak to me directly you can email me at olivia@locatealocum.com
Thanks,
Olivia
I like that you can see all the shifts…
I like that you can see all the shifts in one place
What I don’t like is that if you book one shift you can’t see the shifts for the rest of the day which can be annoying as we lose money. I also don’t like that some companies you can’t negotiate like boots and Superdrug
We’re on the minimum rates even for on the bookings
August 1, 2024
Unprompted review
Reply from Locate a Locum
Hi, thanks for your feedback. I'll certainly pass your thoughts to our support team in terms of not being able to see shifts once booked for the same day. At LAL, negotiation is at the discretion of the employer.
If you'd like to be connected to your Locum Success Consultant who can help you find your preferred rates, please email me at olivia@locatealocum.com and I will be more than happy to connect you.
Thanks,
Olivia
Poor rates being advertised so have…
Poor rates being advertised so have been going direct to companies and securing the same shifts advertised on Lal for much higher rates along with additional perks like mileage and paid breaks
August 27, 2024
Unprompted review
Reply from Locate a Locum
Hi Raj, thanks for your feedback.
If you'd like to be connected to your Locum Success Consultant who can help you find your preferred rates and perks, please email me at olivia@locatealocum.com and I will be more than happy to connect you.
Thanks,
Olivia
Easy no navigate app
Easy no navigate app. Quick response from staff.
August 26, 2024
Unprompted review
Reply from Locate a Locum
Hi Jude, thanks for your 5-star rating! We're glad you're finding it easy to manage your locum shifts with us! Thanks for choosing to work with Locate a Locum, Olivia
Just started using locate-a-locum
Just started using locate-a-locum. Website easy to navigate. Staff very friendly and helpful. Respond yo queries and technical issues promptly.
August 27, 2024
Unprompted review
Reply from Locate a Locum
Hi Martin, thanks for your glowing feedback and for choosing to work with us, Olivia
Ryan was very helpful
Ryan was very helpful. Now I can book shifts again
Thanks Ryan
August 23, 2024
Unprompted review
Reply from Locate a Locum
Hi Nita, thanks for this 5-star rating and for choosing to work with us, Olivia
App crashes all the time
App crashes all the time, website unreliable, avoid!
August 23, 2024
Unprompted review
Reply from Locate a Locum
Hi Ash, sorry to hear you've had issues with your app. You can always contact support@locatealocum.com and we'll be able to look into this for you. Thanks, Olivia
The agents at LAL are efficient
The agents at LAL are efficient. If I message them, they usually contact me within the hour and help me secure shifts easily.
August 23, 2024
Unprompted review
Reply from Locate a Locum
Hi Kristina, thanks for your 5-star review! We're glad to hear the team are able to support you! Thanks, Olivia
Everything looks clear and easy but.....
Took very long time to review the documents, no one seems helping. Whenever you go on the website and ask for help, it said it will take about an hour to get reply but last time I waited for 4 hours there's still no reply at all.
Not helpful and not user-friendly at all
August 14, 2024
Unprompted review
Reply from Locate a Locum
Hi Alex, I'm sorry to hear you've had issues getting registered. If you are still experiencing delays please reach out to me at olivia@locatealocum.com and I will be able to advise. Thanks, Olivia
May is amazing
May is amazing, great personal service and found me work at short notice. Always available and quick to respond
August 14, 2024
Unprompted review
Reply from Locate a Locum
Hi Rupi, thanks for this 5-star feedback and for choosing to work with us, Olivia
Everything was quite easy.
Everything was quite easy.
The staffs are very professional.
August 13, 2024
Unprompted review
Reply from Locate a Locum
Hi Thomas, thanks for sharing your 5-star feedback and for choosing to work with us, Olivia
Locate a homeless locum
Locate a homeless locum. The company drives locum rates lower and lower and doesn't give the ability to negotiate. We should all boycott these apps so we can gain some control and power back over our rates and not sell ourselves short! What was the point in studying all those years with ever increasing work load and getting paid less than a plumber.
July 17, 2024
Unprompted review
Reply from Locate a Locum
Hi Ida, I'm sorry to hear that this has been your experience so far, especially when so many locums are having a positive experience with the app.
In terms of not having the ability to negotiate, this feature is available on selected shifts. With our Smart Tabs on the app, you can easily find all shifts that can be negotiated.
I also recommend connecting with your Locum Success Consultant who can negotiate on your behalf and find shifts that meet your requirements in terms of rates, location and expenses.
You can connect with them at info@locatealocum.com. Please feel free to ask any questions you may have to the team so we can help you get the most out of your LAL experience.
Thanks,
Olivia
This is one brilliant app
This is one brilliant app ! It has made life so much easier . I’ve been a locum for almost 30 years and it’s so well thought out . Well done to the people who put it together they should be canonised !!!
Kind regards
Steven Sarang - Senior Optometrist.
July 10, 2024
Unprompted review
Reply from Locate a Locum
Hi Steven, thank you so much for this glowing feedback. We're delighted to hear the app has made life so much easier. Thank you for choosing to work with us. Thanks, Olivia
Reply from Locate a Locum
Hi Abdulkarim, thanks for your 5-star review and for choosing to work with us. Have a great day, Olivia
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