Works very professionally for the professional. Completely transparent, efficient, easy-to-use App (once everything or uploaded of course) fast payments and instant bookings. Therefore, no am... See more
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Review summary
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Reviews shaping this summary
Good communication and guidance all around. Big shoutout to Aidan who was very helpful and got my account set up in no time. I really appreciate his efforts to go above and beyond to help me get going... See more
Company replied
When the shifts are available it is easy, however unfortunately there is alot of unsuccessful applications to stores that you have never worked in. I feel like directors should give people a chance. I... See more
Company replied
I was awaiting for compliance creditials to be reviewed and verified. It was taking quite a long time, I contacted lal team and recieved a quick efficient resolve from Aidan. Aidan was very polite, a... See more
Company replied
Company details
Written by the company
Locate a Locum is an online platform for locum pharmacists and optometrists. We work with Asda, Boots, Day Lewis Pharmacy, Superdrug, Specsavers and many more employers across the UK. Join 50,000+ locums already using the platform and 8,000 employers actively posting shifts! Download the Locate a Locum app today from the Google Play Store or Apple's App Store.
Contact info
Unit 25, 8 Cromac Avenue, BT7 2JA, Belfast, United Kingdom
- info@locatealocum.com
- locatealocum.com
4.1
Great
254 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 2 weeks
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Wouldn’t recommend them
Wouldn’t recommend them. Their contract favours the employer and not the Locum. If the employer cancels a shift no reimbursement but if a Locum cancels there’s a fine and potential black list.
Look at their terms and conditions of the contract the reply to my review is complete deceit. If a Locum cancels you can block them from using your platform also which is the new update but not the employer if they cancel frequently, that does not seem balanced
March 4, 2024
Unprompted review
Reply from Locate a Locum
Hi Adham, I am sorry to hear that you have negative feelings towards the platform.
To confirm Locate a Locum does not fine locums for cancellations and we consider every cancellation reason.
Employers will have specific requirements from their side but if you need us to take a look into this for you please email info@locatealocum.com and we'll be happy to help.
Thanks,
Olivia
Please Help the locums in chasing the…
Please Help the locums in chasing the payment. For some shifts, the rate is ridiculously low, should be negotiable. Secondly, there should be an option of giving feedback/ review regarding that particular shift/staff/overall experience that should be open to view for other Locums. This would be helpful.
March 7, 2024
Unprompted review
Reply from Locate a Locum
Hi Iqra, thank you for your feedback.
If you need help following up with a payment, you can contact us at info@locatealocum.com and our team will support you.
The Negotiate feature is available on selected shifts, it is up to the employer on whether to use this when posting shifts and setting rates.
Thank you for your feedback regarding the review option. It's something we will pass on to our Product team.
Have a great day, Olivia
Payment process
Hi
The booking system is easy to follow also the shifts update always coming in time.
Payment after completing the shifts is not the same with all the companies therfore it is will be great if unifying the method of payment and get a notification by the company or the agency that the payment in process so the pharmacist will not waste time in chasing the company andnd will not waste the time of the agency admins
March 1, 2024
Unprompted review
Reply from Locate a Locum
Hi Israa, thank you for taking the time to leave a 5-star review and your valued feedback! Thanks for working with us, Olivia
Bottleneck effect
LaL are just a bottleneck to pharmacist/contractor negotiations.
Benefitting only themselves and the contractors
February 5, 2024
Unprompted review
Reply from Locate a Locum
Hi, I am sorry to see your 1-star review.
Locate a Locum works to deliver services to locum pharmacy and optometry workers. We connect 37,000 locums with shifts across the UK from a range of employers.
We also have Level Up rewards that cover the costs of being a locum. We reimburse police checks and insurance fees plus provide other benefits.
We provide free CPD training via Locate Learning to registered users and our app is designed for locums to manage their entire work diary.
If you have any questions about the services we provide to locums please do reach out.
Thanks,
Olivia
Only use it when desperate.
The platform is convenient and easy to use but seems dominated by one or two companies only. Many of the jobs offered do not allow you to negotiate hourly rate or break time. Even the ones where hourly rate is negotiable, it seems to be capped. No information is offered regarding the quantity, qualifications or experience of staff you will be working with.
I only look at LAL when I'm feeling a bit desperate and even then most of the shifts are of no interest as the rates are so low.
February 8, 2024
Unprompted review
Reply from Locate a Locum
Hi Emma, if you reach out to your Locum Success Consultant at info@locatealocum.com they will be able to review your account and if you are interested, see what other employers you can register with for shifts. I will pass your feedback regarding staffing to our Product team. Thanks, Olivia
Great so far!
I recently signed up to locate a locum. Ryan called me to talk me through what I had to do and sent me all the information I needed. He was very responsive to any other queries afterwards. I would really recommend so far.
March 1, 2024
Unprompted review
Reply from Locate a Locum
Hi Jay, thanks for this fantastic 5-star review! We're glad that Ryan was able to support you in getting started. 🙌 Thanks for choosing to work with us, Olivia
Efficient
Efficient, well responsive and Pippa was great in understanding what was required and facilitated a solution.
March 1, 2024
Unprompted review
Reply from Locate a Locum
Hi Shahin, thanks for leaving your feedback. We're glad Pippa was able to support you1 Thanks for working with us, Olivia
Great customer service
Great customer service, very efficient.
Always easy to approach.
Pippa helped me this time to sort out a problem, very helpful.
February 29, 2024
Unprompted review
Reply from Locate a Locum
Hi Majahid, thanks for taking the time to leave this fantastic review! Pippa is very helpful 💪 Thanks for choosing to work with us, Olivia
Excellent Response Time
The customer service provided by Jill & Pippa was excellent!!! Very efficient!
February 29, 2024
Unprompted review
Reply from Locate a Locum
Hi Alim, thanks for the shoutout for Jill and Pippa - 2 superstars ⭐
Helpful and friendly staff
I am very happy with the quick and efficient way my queries are resolved. Ryan, thank you, you have always been very patient and helped me get shifts booked quickly. Appreciate all your hard work. Thank you.
February 28, 2024
Unprompted review
Reply from Locate a Locum
Hi S.P, thanks for this 5-star review 🙌 We're glad Ryan has been able to support you with your locum journey. Thanks for working with us, Olivia
Work life balance
I like the fact, that there are numerous shifts with various starting and finishing times to suit people's different needs and circumstances.
February 27, 2024
Unprompted review
Reply from Locate a Locum
Hi FM, thanks for taking the time to leave this feedback. We're glad you are able to find shifts that suit your needs. Thank you for working with us, Olivia
Excellent experience so far
Excellent experience so far, staff answered my non-urgent questions during the weekend and I am impressed by that. Ryan rang me today to check how is everything going and if I need any further help.
February 27, 2024
Unprompted review
Reply from Locate a Locum
Hi Arsh, thanks for taking the time to leave your review. Ryan is a superstar ⭐ We appreciate you working with us, Olivia
Brilliant customer service
If I could give a 10-star rating, I would.
I’m very impressed by the level of proficient customer service offered by Ryan of Locate a Locum. He addresses my issues in a caring and timely manner, being genuine and honest in the process. I really appreciate his support for the past 2 years and would highly recommend!
February 27, 2024
Unprompted review
Reply from Locate a Locum
Hi Stephen, it can't get any better than a 10-star rating! Thank you so much for your kind words about the platform and Ryan's support. Thank you for choosing to work with us, Olivia
Great service
Pippa from locate a locum was exceptional in her swift response to my query and getting the issues resolved promptly.
Thanks again Pippa
February 26, 2024
Unprompted review
Reply from Locate a Locum
Hi Ashraf, thanks for this 5-star review 🙌 We're glad Pippa has been able to support you with your locum journey. Thanks for working with us, Olivia
Great customer service
Ryan was great! He has helped me resolve my issue very quickly and efficiently. Great customer service. Thank you so much Ryan!
February 26, 2024
Unprompted review
Reply from Locate a Locum
Hi MK, thanks for this 5-star review 🙌 We're glad Ryan has been able to support you with your locum journey. Thanks for working with us, Olivia
I hope there was some way for locums to…
I hope there was some way for locums to break out the hours they can work especially if it calls for a 12 hour shift and we only want 8. Most shifts we also can’t negotiate. Overall though, the app is easy to use.
February 25, 2024
Unprompted review
Reply from Locate a Locum
Hi Deanne, thanks for leaving this feedback.
I'd recommend reaching out to your Locum Success Consultant with the shift times you'd prefer to work and they will be able to advise on this. You can email info@locatealocum.com to be put in touch with them.
The Negotiate feature is available to employers and it is their choice on whether to set it live. We will however pass this feedback to the Customer Success team. Thanks, Olivia
Easy booking, Terrible rates
Booking is easy to navigate. Payment is also hassle free. However, it's quite disappointing that this agency is tolerating contractors who have no respect for pharmacists. The rates are terrible and some pharmacies demand more services than the amount paid. As a professional agency, there should be an agreement for contractors not to go lower than a certain rate which is comeasurate with the services being demanded.
February 11, 2024
Unprompted review
Reply from Locate a Locum
Hi Kay, as a company, we strive to support pharmacists and the pharmacy industry, your feedback is something we will certainly take on board. I would recommend connecting with your Locum Success Consultant at info@locatealocum.com who will be able to support you with finding rates at your preferred rates. Thanks, Olivia
Reply from Locate a Locum
Hi Haris, thanks for this 5-star review 🙌
Brilliant service!!Locate a locum are…
Brilliant service!!Locate a locum are very profesional and helpful. Pippa did a lovely job for me today!! So happy I’ve got all sorted☺️
February 23, 2024
Unprompted review
Reply from Locate a Locum
Hi Erika, thank you for taking the time to leave this 5-star review. Pippa is a total professional! Thanks for choosing to work with us, Olivia
Really bad system
Really bad system. Disables the ability for locums to negotiate a fair rate.
February 23, 2024
Unprompted review
Reply from Locate a Locum
Hi Hussain, we've sent a request for more information to learn about your experience with the system. The Negotiate feature is used at the discretion of the employers who advertise shifts on the platform. If you'd like more information on this, please contact me directly at olivia@locatealocum.com Hoping to hear from you soon, Olivia
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