Dignity Health Reviews 

I’ll never recommend Dignity Health to anyone in LA. I was put in the waiting room for 7 hours. During those 7 hours I had to constantly ask how I could reach my insurance in Europe, staff had no clue how to help me, constantly ask when I was going to hear the result, constantly ask for ice package against the swelling (nurses didn’t offer me any beforehand), had to take Google myself how to care of my injury myself while in the waiting area for 7 hours. No one asked how we were doing. Such a bad experience! No patient needs to go through this. On top of it all, I’m all alone in a foreign country. Worst hospital experience ever.

All I can say is DON’T! Received a nasty letter from them saying I disrupted their office in neurology and if I continue I will be banned from using their office. All I did was complain about not being scheduled for test and the ones my insurance company paid for. Then ask for results on tests for my heart. It would be nice to know if I have something wrong with my heart wouldn’t you think? It’s been several months! And why give the tests if they don’t really think I have a problem? Why the slow roll? Maybe it’s to just collect insurance money! Isn’t that insurance fraud? Makes one think. So don’t complain keep our mouths shut. Medical professionals are terrible now days. It didn’t used to be that way. They were respected professionals. Now it’s greed and money! Where do these people go to school these days? Some should just not be licensed doctors. It’s scary

Harvesting organs is crazy without permission of the family

The care, if you get to see an M.D. is passable. In the past month have sent notes to 2 physicians regarding symptoms that mimicked heart attack. They never responded and I collapsed with a heart attack while walking the dog. In the past 2 weeks a Dr. office set up 2 appts. for a phone consult regarding results of brain scans and the physician failed to call. There is a problem at Mercy/Dignity.

As a healthcare provider, mother, and consumer, I anticipate a certain level of care. I brought my son to this facility in May 2025, and the MD on staff came into our room for a total of 3 minutes. He neglected to listen to his heart or lung sounds, did not provide any type of examination, wore a mask, and acted as though my son had the plague. The facility billed my insurance $2318.00. I wrote a detailed letter to Dignity Health outlining why this amount was inappropriate. Five weeks later, I received notice that this level of care was in line with what to anticipate if you walk into an Urgent Care with Dignity Health. I am appalled that this hospital system finds this acceptable, and as a healthcare practitioner with 20 years of experience, I would advise you to avoid using any of their facilities. I think that 2.6 stars is a bit too high for what you can expect if you visit ANY facility associated with this company.

Dignity Health has the most convoluted website conceivable. I have spent countless hours trying to pay a bill, see a visit summary, schedule an appointment, see test results, update my profile and more. It never works.

Worst experience paying bill! Paper bills are like 15 pages but say you can signup for paperless e-statements at dignityhealth dot org/billpay. But at that link's Quick Pay, there's no option to sign up for e-statements. 

On 5/1/25, I called the phone on the paper statement, 866 397 9265. Isha confirmed they signed me up for e-statements and told the team to fix the fact that no one can enroll at the link above.
A month later, I get another 15 page paper bill. I go to dignityhealth . org / billpay and click Create Account with the same email address as the one I use when I Quick Pay. I sign up for e-statements.

But when I click dignity. patientportal. me/DignityHealth#/credentialed/accounts, it says "You have not added an account. Please add an account to continue paying your bill." But there's no button to add an account. But there's no button to add an account. And since it says My Balance is $0 though my paper bill says I owe money. So it seems I'm signed up for e-statements that I'll never get because I have no "account."

So I try the "live chat," which doesn't let me ask my question.

Then I call the phone at that link, (844) 405-8989. Michael doesn't seem to understand my question. He transfers me to David. David says his supervisor says I should call PatientPortal.me at 866 430 7333. Jay at that number says I have to call the number David just transferred me from, (844) 405-8989 to ask them to add my account to dignity. patientportal. me/DignityHealth#/credentialed/accounts.

Then I email the above to hello @ dignityhealth dot org and I get this unhelpful automated reply: If you have any questions or concerns regarding your bill, you may contact billing support at: Hospital Related Billing Inquires: (844) 405-8989.
I already called that number as shown in this review above!

I went in-person to The UCSF St. Francis Hospital and they told me to call their Financial Counselor downstairs at 415 353 6140. The man there told me to call their Business office, 888 488 7667. Peng there told me to call the billing vendor, Getix, 866 397 9272. I ask Yamaji there if he can turn off paper bills. He spent 10 minutes saying he can turn on texts and emails. I ask him to confirm he can turn off paper bills. He says no. When I asked what number to call if I needed to speak with him again, he said 866 397 9265, which I already called as shown in this review above! It's 7/9/25. 

They all just wasted at least two hours of my time.

The absolute worst customer experience one could have. The doctor is okay, but beyond that it's been a horrible experience. I strongly suggest if you are seeking medical assistance find an alternative. It is so bad that I am forced to find a new primary care doctor.

Impossible to reach your doctor. If you do not sit by the phone, and you miss the call, calling them back is impossible. Every time you try its a 10 min phone call with no results, routed through some call center.

Dignity health RN Julie Christine Sanchez commits a hate crime against a street vendor in Simi Valley. Does she represent your values???

Dignity health RN Julie Christine Sanchez pushes a street vendor in Simi valley.. what are you gonna do about your employee?

Dignity Health does not have an online payment system for some of their services. It takes forever to pay a bill. The staff is incompetent and the phone system unreliable.

My wife passed away last year in October at Dignity Health facility. I am still trying to get Dignity Health billing to apply the insurance she had for the full amount of the bill (Medicare and Medigap supplement). SEVERAL calls resulted in my getting an address from the agent to send documentation which was promptly returned to me as undeliverable. I'm done trying to get them to figure out what they've missed after multiple calls with people that barely understand English.

A soulless, impersonal recruiting process with zero feedback on why an employment application is rejected. If you can even reach a recruiter or have one bother to call you back, it seems clear they know little about health care.

Trying to create a portal account, WHILE I AM A HOSPITAL PATIENT. Had to reset my new & verified password 3x. Finally log in and - we have no records. I am in the hospital with at least 10 different tests done
Ahhhhhh

Just started medication in the hospital horrible experience trying to re-order prescription after it ran out.

Nothing is working on the website! I previously registered for prenatal course and the website would not allow me to press the final submit button! I have called, I have emailed and no response!

If I could give 0- stars that is their rating from me:

Arrived at Dignity Health Services emergency room services at Saint Joseph’ at 9:30 AM. I asked the woman who finished my registration 2 hours later at 11:30am to find out how long it would be before I would be seen by Dr. she said she would check with the nurse and let me know.

I saw her pass several times past my door, but she never got back to me about the time. I let her know I will leave as I am in a lot of pain, I waited 30 minutes she never came back, such a horrible experience, they call themselves dignity health services, but!!!

there was no dignity in being ignored and left waiting,

no dignity in being in severe pain and shifted from one waiting room to another
and

still not be attended within an appropriate time frame.

What a scam: There name should be:

No Dignity Health Services

My husband was there at Dignity hospital in Laveen for a possible stroke. So obviously not the best day to start. The physicians and nurses from the stroke team are excellent. Unfortunately there was one dark spot and that was a nurse called Suzy. She was rude to me and my husband. The bell from the monitor went off two times for over 10 minutes. Now I know health care workers can be very overworked but for suggesting it was very loud for someone having a possible stroke she handed me a bit of an attitude She said it was a lead issue and that they had already heard it but then failed to fix the alarm. Twice. This alarm was still going off when I went to get some food so I told Suzy it was still going off she said she would get to it but was sitting in front of a patients room on her phone. About that time my husband’s nurse was returning from lunch so I told him. . Suzy happened to be sitting beside my husband’s nurse so I told him “I told this nice lady but it’s still going off. For that she shot me a nasty look. Well I chose to make sure she and I weren’t having a misunderstanding and had planned to write a review stating the problem so I asked for her name and briefly explained my point of view. Well boy that didn’t go well at all. She told me that there are many patients who’ve been hearing there alarms for hours. Furthermore she said she wasn’t on her phone but instead had been watching a patient that was struggling and needed close observation which she told me is technically a HIPPA violation. Maybe she was having a bad day and maybe even we both were but I felt she could have shown much more kindness than she did in this instance. Again, the stroke team was especially kind and considerate and if it were not for Suzy this visit would have been five stars.

People pass away at the hospitals managed by Dignity Health and the hospitals cover it up and send people to an off-site freezer without notifying County officials and loved ones. This is a disgusting practice... Maybe they should be called No Dignity Health.