The UPS Store Reviews 

The UPS STORE 5231 NE Antioch Rd Kansas City, Mo
Took packages (open) in to store. Few weeks later received an email from Amazon stating I didn’t send the item back. That I used the right box but sent a totally different item. Contacted UPS store and they said it’s nothing they can do it’s been a month. So I then called headquarters before I could finish saying what happened she said well we can’t pull the cameras anymore they only last two weeks so there’s nothing to do and a supervisor won’t call you back. Really how professional

Live Oak store, horrible scam. Spent 15 minutes on the phone with Amazon business to confirm I was to package and seal my return AS WAS stated in my written return instructions.
Store claimed I did this in incorrectly and wanted me to purchase their shipping box/bag. Normally this wouldn’t be a big deal but this was just another DISHONEST BUSINESS OWNER/MANAGER trying to make a quick buck. He was reported to Amazon for deceptive business practices.

I called the UPS store in Hicksville just as they were about to close. I needed to return an amazon item that was due today. The worker said they were about to close but they were kind enough to stay open so I could return my purchase on time. They were helpful patient and kind. Outstanding customer service.

DO NOT USE 1440 Coral Ridge Dr, Coral Springs, FL 33071 ...
I have a box paid in full for a year; I want to keep it but move to a new location as I bought a new home north. I was told you can cancel if you want but no refunds. I explained I did not want to cancel or want a refund. I would just like to transfer my service as I was sure they would want to sell the box to the next person....So, long story short, I do not need the box at this location. I paid $375 for it but will now have to go to another UPS location to pay another $375. Each store is a franchise but there should be some concessions made for yearly box holders. Just use FedEx and post office boxes. If you need to use UPS, just avoid this particular location. The new owner is very rude to customers. The last time, he was arguing with an old lady over a label ... ridiculous. UPS should be embarrassed!!!!

As many, I work remotely and needed an affidavit notarized that validates my signature. I made an appointment but was refused notarization when I visited the location. Their reasoning was I could not show them the contents of a CONFIDENTIAL REPORT. They are not validating the accuracy of the confidential report, but just that my signature is the one attached to the affidavit. I'm under a contract that prohibits me sharing confidential report contents until it is a public document; they didn't care. I should mention they have notarized similar documents at this location more than 20 times in the past as I have done this type of work since 2006. Sometimes a little control in the wrong hands leads to disruption for others just trying to get their job done. This is NOT the place for businesses to get assistance. I will find another business partner. This location is in Raytown Missouri.

I was at the UPS Store 1042 Willow Creek Prescott AZ at 10:15 this morning. Went in to drop 2 returns to Amazon. The woman there (there was only one at the counter) was extremely rude. She did not say one thing to me which in itself would be fine with me, but I asked her a very simple question. She would not answer me even though I repeated. She scanned my QR codes, handed me my receipt and sat back down. Unbelievably rude & zero customer service. I have been to this store many times with no issues. I am not one to write reviews but this really irked me. This is not the job for this woman.

ups store 2958, mauldin sc, justin belk the manager beat me, brutalized me, assaulted me and the owner robert belk is covering it up. jeff bean, lied ab what he saw, erika, david, and stephanie, all lied ab what happened and i cant even get this arrogant piece of sh arrested. f*c them all. never go here unless you plan to burn it down

customer service is very bad. no thank you, seemed like employee did not want to be there, person ahead of me told male employee to have a nice day, male employee just looked at her again to thank you.male employee in 50's .

Extremely unhelpful, horrible attitude, and they don't want to do their job.

I attempted to ship some meds to my husband, who works in the State of Arkansas and is a diabetic, on Wednesday 5-15-2024 and was guaranteed for that Saturday 5-18-2024. I provided the package, dry ice and the meds costing me $86.00 for the shipping and $25.00 for the meds/shots. My husband should have taken his shot this morning and has yet to receive his meds/shots for a diabetic health issue. The UPS store Manager, Rusty Little, wanted to file a claim with UPS and not refund me my money today so that I could purchase more meds and ship through FedEx. Not to mention the health risks to my husband's health not being able to take this shot. Please DO NOT SHIP through the UPS stores in case your package is lost or not delivered!

UPS Store #5219
My father was diagnosed with brain cancer four months ago he has been going through intensive treatments to get better, In April my grandfather died suddenly and unexpectedly so our family has been dealing with a lot. A Few days later we went to our PO Box and found a letter that we all needed to provide our driver licenses to "update the mailboxes". we all did just that.
May 8th I stopped at our po box with my mom before heading to Chicago to pick up my dad from treatments and the owner had put a letter in our mailbox from her attorney Dated April 30th
"Effective Immediately we are terminating our relationship with you". She clearly was upset that my mother reported her to the attorney general for losing my mother's mail and giving her other mail of other customers at the po box.

Tina Higgenbotham (owner) gave my family no notice that she was doing this and she did not have the common decency to email us personally to advise us to change our addresses before closing our mail box. Due to her maliciousness I had important mail and checks returned to the sender being a college student this was unbelievable. In A Rush we had to open a new po box at another facility without any warning at all. We were not even given the opportunity to reach out to people and let them know we had a new mailing address. The owner purposely caused me and my entire family additional stress because we reported her and her staff for being incompetent and losing our mail. She tried to imply because she gave us 3 months free rent for another issue this was not important..... Do Not Rent A PO Box with this store it will not be protected until you pick it up.
My mother had to request her medical card, credit card and several important documents to be mailed again due to the poor service we received here. We have documentation but the owner did not care because she is an ableist. She is aware that my mother has a disability and she still discriminated against her anyway.

I come to Store #5499, Burlington WA regularly. Always great service and friendly people!