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Locauto Group - Bari Stazione Centrale Reviews 

2,010
TrustScore 4.5 out of 5

4.7

Piazza Aldo Moro snc, 70121 Bari, Puglia, IT


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Rated 5 out of 5 stars

5 stars ⭐⭐⭐⭐⭐ We had a great experience with Locauto in Bari. The whole rental process was smooth and straightforward, and the staff was helpful and professional. The car was excellent, clean... See more

Company replied

Rated 5 out of 5 stars

Car was perfect. Staff in Bari office is efficient, instructions for the check-out week-end clear, and received in our native language ! A plus would be to receive a notification from Locauto when th... See more

Company replied

Rated 5 out of 5 stars

Vicenzo and the whole team provided excellent service, answering all our questions and giving us the support we needed to make the rental hassle-free. The car was in great condition. Nothing to compla... See more

Company replied

Rated 5 out of 5 stars

Great Service, good car, perfect customer experience - Had a rental car for one day on short notice organized via our hotel. Just 10 minutes after asking for a car at the hotel reception the car was r... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Bari Stazione Centrale in Piazza Aldo Moro snc potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E' possibile riconsegnare fuori orario previo accordo con l'Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0803525370 Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione. Risparmia tempo ed evita code con lo Smart Check-In: il noleggio veloce e sicuro.


Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(2,010)

62,392 reviews in the last 12 months

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Rated 5 out of 5 stars

I had an excellent experience with this…

I had an excellent experience with this car rental company. Everything was perfect from start to finish. The staff were friendly, professional, and always willing to help. Communication was fast, clear, and hassle-free throughout the entire process.

July 9, 2026
Locauto Group - Bari Stazione Centrale logo

Reply from Locauto Group - Bari Stazione Centrale

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

Nice staff

Nice staff, easy to rent.No deposit needed.

July 9, 2026
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Reply from Locauto Group - Bari Stazione Centrale

That's great to hear! See you soon, Angelo

Rated 5 out of 5 stars

Promptness

They are very professional. Everything went very smoothly and quickly, from receiving the car to handing it over.
Keep up the good work.

July 6, 2026
Locauto Group - Bari Stazione Centrale logo

Reply from Locauto Group - Bari Stazione Centrale

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Versatility in the place you get and…

Versatility in the place you get and return the car, car upgrade with no money, easy to return at any hour, great service.

July 7, 2026
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Reply from Locauto Group - Bari Stazione Centrale

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 1 out of 5 stars

My son was totally ripped off for car…

My son was totally ripped off by Locauto Bari car rental in June 2026! Rental car had small bulge in tyre (which was unnoticed on rental when rest of vehicle was checked out/photos taken of paintwork etc)so they rang Bari Locauto & was advised to return car & get another vehicle which they did so. Then on return day of second rental car were charged 400 plus euros!! Cheaper to have just changed the tyre but as this was against hire contract the car was returned for replacement vehicle as advised to do by staff. There should not have been any extra charges. Be aware of this terrible company!!

June 23, 2026
Unprompted review
Locauto Group - Bari Stazione Centrale logo

Reply from Locauto Group - Bari Stazione Centrale

Dear Gail McPhee, thank you for sharing your son's experience and giving us the opportunity to reply. Locauto takes transparency very seriously, which is why our staff conducts a joint damage inspection with every customer at pick-up. Please note that customers are not permitted to arrange their own repairs on our vehicles. This policy ensures that all repairs meet our strict safety and quality standards, and it protects the customer from risking further liability or additional costs.

Sara

Rated 4 out of 5 stars

Quick pick up

June 24, 2026
Locauto Group - Bari Stazione Centrale logo

Reply from Locauto Group - Bari Stazione Centrale

Dear customer,thank you for your feedback.
We are glad that you enjoyed our service.
We hope to welcome you back and earn a 5-star rating next time.
Chiara

Rated 5 out of 5 stars

the process of the rent

the process of the rent - a car made partial online by me and then at the location took almost 5 minutes

all great and the guys very kind.

super easy i highly recomand, i think they are super UNDERRATED.

they give me a Clio with 7k km.

June 27, 2026
Locauto Group - Bari Stazione Centrale logo

Reply from Locauto Group - Bari Stazione Centrale

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

Satisfied return customer

Rented a vehicle for three months at a competitive price. Vehicle was great. Pick up and drop off from Bari Centrale Railway Station was extremely quick and straightforward and Daniele and the staff were great. Have used Locauto before and would use them again.

June 28, 2026
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Reply from Locauto Group - Bari Stazione Centrale

That's great to hear! See you soon, Angelo

Rated 5 out of 5 stars

I received great service

I received great service; I booked the car in advance with full insurance. I was given a clean car in excellent mechanical condition. Pickup and drop-off were quick. I had no incidents.

June 26, 2026
Locauto Group - Bari Stazione Centrale logo

Reply from Locauto Group - Bari Stazione Centrale

Many thanks, see you soon! Erika

Rated 5 out of 5 stars

Quick service

Quick service. Pleasant and clean car. Discussion insurance. Full inclusive package does not include own risk in case of theft. One cannot call this full package.

June 29, 2026
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Reply from Locauto Group - Bari Stazione Centrale

Dear Maria,thank you for your feedback. We are pleased to hear that you enjoyed our quick service and found the car clean and pleasant.
Regarding your comment about the insurance, we understand how the term "full package" can lead to confusion when an excess still applies. We would like to clarify that in the car rental industry, insurance coverage is strictly tied to regional risk assessments.To balance this risk, the theft excess (own risk) cannot be completely removed, but it is halved (reduced by 50%) to offer the maximum protection possible under local regulations.
We always strive for transparency, and we appreciate your input as it helps us improve how we communicate these regional insurance limitations to our guests. We hope to welcome you back soon for an even better experience.
Elisa

Rated 3 out of 5 stars

Bit disappointed on how dirty the car…

Bit disappointed on how dirty the car was☹️
Really difficult to find the drop off in the city (Bari)
Good response time to messages and whatsApp

June 24, 2026
Locauto Group - Bari Stazione Centrale logo

Reply from Locauto Group - Bari Stazione Centrale

Dear Terence,thank you for sharing your experiene.
We apologize for the issues you experienced during your rental, but we are very glad that our staff was helpful via WhatsApp messages.Regarding the cleanliness, we will share your feeback with our relevant department to improve our service.
We hope to welcome you back for a better experience.
Chiara

Rated 5 out of 5 stars

A reliablecompany that I can highly recommend.

Everything went quickly and smoothly. I can only recommend

June 29, 2026
Locauto Group - Bari Stazione Centrale logo

Reply from Locauto Group - Bari Stazione Centrale

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 5 out of 5 stars

Great service,for recomendation

Great service,for recomendation. I will use them again next time.

June 29, 2026
Locauto Group - Bari Stazione Centrale logo

Reply from Locauto Group - Bari Stazione Centrale

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 5 out of 5 stars

Better than at the airport

We made a good call of not taking the rental at the airport. The queues there were huge. Instead we rode to the central train station in Bari and took the car there. No queue at all, attentive staff, fast processing.

There isn't really a nice pickup point - they drive the car to you and stop on a street (with traffic) about 100m away from the office (so if any disputes at pickup had occurred, it would have been a bit weird).

The return is self-service and even further from the office (about a 8min walk from train station) - by parking the car in the parking lot, and dropping the key in a box. I had a hard time finding the box though as they are multiple staircases that lead outside and only one of them reaches the parking lot office with the box (doing that with the baggages and in the heat wasn't super nice experience).

But overall it was positive - the car was fine, processing was fine.

June 22, 2026
Locauto Group - Bari Stazione Centrale logo

Reply from Locauto Group - Bari Stazione Centrale

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 5 out of 5 stars

I had an excellent experience with this…

I had an excellent experience with this car rental company. Everything was perfect from start to finish. The staff were extremely friendly, professional, and helpful, making the entire process smooth and stress-free. The car was clean, well-maintained, and in excellent condition. The overall service exceeded my expectations, and I couldn't have asked for a better experience. I highly recommend this company to anyone looking for reliable and high-quality car rental service. Thank you!

June 23, 2026
Locauto Group - Bari Stazione Centrale logo

Reply from Locauto Group - Bari Stazione Centrale

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 5 out of 5 stars

Everything was great

The process was easygoing, the people were nice and helpful.

June 27, 2026
Locauto Group - Bari Stazione Centrale logo

Reply from Locauto Group - Bari Stazione Centrale

We're happy to hear you had a great time in Italy. See you soon, Ginevra

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