Locauto Group - Catania Aeroporto Reviews 

Easy check in with small queue.
Good clean car
Easycheckout

We rented a midsize sedan. The vehicle was almost brend new. The staff was friendly and easy to deal with. They spoke English very well. Pick up and drop off was quick and smooth. I can recommend them for everyone.

I would like to formally complain about the extremely poor customer service and lack of assistance I experienced with your car rental office in Catania.

My flight was cancelled due to the natural conditions caused by Mount Etna. As a result, I had to land in Palermo instead of Catania. Since the airline did not provide any reasonable alternative or assistance, I was forced to independently rent a car in Palermo and drive from Palermo to Catania, which was my final destination.

I rented a car in Palermo and successfully paid for it using Apple Pay, under the same type of rental conditions and payment arrangements.

After finally reaching Catania, completely exhausted after this extremely stressful journey, I went to your rental office to collect the car I had already reserved and paid for. However, the employee at the counter was extremely rude and simply refused to allow me to pay using Apple Pay.

What was particularly unacceptable was that she provided absolutely no reasonable explanation for refusing this payment method. I had just rented a car in Palermo under the same circumstances and had been able to pay with Apple Pay without any issue. Therefore, I do not understand why the same payment method was suddenly unacceptable in Catania.

The situation became even more distressing because, shortly afterwards, all the other car rental companies at the airport closed. Since our hotel was in Taormina and we had no other practical way of getting there without a car, we were forced to spend the night at the airport.

When I explained the situation to the employee and asked for assistance, her response was simply: “That is not my problem.”

This response was completely unacceptable and demonstrated a serious lack of respect and consideration for a customer who was already dealing with an extremely difficult and unexpected situation caused by circumstances beyond her control.

The issue is not simply that my preferred payment method was refused. What I find unacceptable is the inconsistency in the application of the company’s policies, the complete lack of explanation, and, above all, the disrespectful attitude of the employee toward a customer who was clearly in a vulnerable and stressful situation.

The following day, we were forced to rent a car from another company in order to reach our destination.

I expect this matter to be taken seriously and investigated. I would also appreciate an explanation as to why Apple Pay was accepted when I rented a car in Palermo under the same circumstances, but was suddenly refused in Catania, despite apparently being subject to the same rental and payment policies.

Customers should not be treated this way, especially when they are already facing extraordinary circumstances that are completely beyond their control.

The personal and the experience was good in the given circumstances.

The staff at Locauto were extremely helpful and at no point did I feel they were trying to upsell me or get one over on me, unlike the usual experience we have had with other companies when hiring a car in Italy. They facilitated a change in booking midway through, due to the eruption of Etna and also accommodated a change of return point, all without any fuss.

We choose Locauto because we were in front of other company desks with no queu line waiting for attendance without sucess. At Locaute, simpathy, empathy, problem solver and efficiency.

Nice Staff. Nice Service. Only 1 Cent Deposit

The process was easy! Very kind people in Catania airport. I didn’t need anything more. The parking that we had to return the car is a bit tricky to find it.

I was nervous about booking a rental car in Sicily due to all the negative reviews but I must say the experience with Locauto, booked through Auto Europe, was excellent. We arrived at the check in desk at the airport and we were not pressured into buying additional insurance as I told them I already paid for it through Auto Europe, whereas I see reviews saying other companies still insist. We then went to the area to collect the car, they gave us the car we ordered and also the child seats we requested. There was some minor damage on the car, which they were open and honest about, and they showed us that they already had it on record before we signed for it. On return they spent about 10 minutes checking the car, as expected, and there was no additional damage so we signed the return form and were off. They may have been slightly more expensive than some other firms but it was definitely worth it for the seamless experience.

Great Company, wonderful Cars !

nice ang good people on front desk

The rental itself and the car were fine. There was a problem with communication regarding changing the drop-off location. Ultimately, we managed to return the car in a different city.

Generally ok. Our car was not ready when we arrived, but we were offerred another car for additional payment. Finding Locauto Parking at Catania airport is a real challenge, it was very annoying . The car was clean, our car was not fully tanked. Offfice staff nice and helpful, might be better English.

Competence, friendliness, professionalism, efficiency, fast service, what else?

We have a great experience during the difficult situation on the airport in Catania caused by Etna. Thank you

Alessio was very friendly and professional. Was a great experience renting from them.

Friendly receptionist, ready to think with clients about best solutions and clear about total offer and conditions.

Car was close to new and impeccable.

Thank you for the great experience!

quick and easy handling altough very pricey for only one day