Locauto Group - Catania Aeroporto Reviews 

Fast and professional service. Documents were in english language, employees were helpful, friendly. No random charges after trip, very small deposit of 0.01 eur.
Definetely recommend.

Very easy to rent a car, easy replacement of car in case of damage and very easy checking out process. Highly recommended.

I am giving this rating because of the way Locauto communicated and acted at a time when the customer was dealing with a genuine force majeure situation.

I rented a car for a holiday in Sicily, collecting it at Catania Airport, and then travelled around the island. Mount Etna erupted, which resulted in our departure airport being changed approximately one hour before the time by which we were required to be at the airport.

We were already on our way to the airport for our return flight, but it became clear that we would not arrive in time for the shuttle bus promised by the airline. We immediately contacted Locauto to propose returning the car at the new airport instead.

What followed was a long chain of phone calls, unanswered or non-existent numbers and emails, all while I was driving. The outcome was particularly disappointing: no alternative solution was offered, followed by a written warning about the “serious consequences” of returning the car elsewhere, and a €500 penalty was charged 16 minutes before the scheduled return time, despite Locauto being fully aware of the reason for the delay.

This situation ultimately forced us to make extremely costly decisions. I had to send my family, including a minor child, back home without me; we lost one of our airline tickets; I had to drive back alone to Catania to return the car at the only location permitted by the company; I then had to purchase another expensive flight, as many people were trying to leave the city affected by the eruption, and I had to pay for three additional nights of accommodation.

What was missing throughout this entire experience was empathy, or even basic consideration for a customer facing an extraordinary and stressful situation.

Providing an unreachable telephone number at such a critical moment is difficult to understand. Even more concerning was the complete lack of an alternative solution. We later discovered that all flights had already been cancelled the previous day, meaning this was not an entirely unexpected situation. There had been time to consider contingency plans, potentially including cooperation with other rental companies that had offices at the new airport.

Communication was also far from adequate. Before making such costly decisions, I specifically asked Locauto to provide me with the exact total penalties and costs that would apply. Instead, I received an email warning me about the “serious consequences” of returning the car elsewhere, without giving me the clear information I had requested.

Finally, I am particularly concerned that €500 was retained and has still not been refunded, even though I returned the car and paid the additional cost for what was effectively another day of the rental.
This experience was not simply about a rental car. It was about how a company chooses to treat a customer when circumstances suddenly become exceptional and unpredictable.
Unfortunately, Locauto's response showed very little flexibility, communication or customer care when it mattered most.

Easy pick up-return
Convenient policies
Professional team
Excellent !

Excellent service and truly helpful staff!

After having a very disappointing experience with another car rental company in Italy, Locauto was a completely different experience from the very beginning.

At Rome Airport, the Locauto team was extremely helpful, friendly and professional. They were able to provide me with a rental car despite the fact that I had a Mastercard debit card, and they handled the whole process smoothly and efficiently. The staff were welcoming, smiling and genuinely interested in helping — exactly what you hope for when you arrive after a long journey.

What impressed me even more was the service at the end of my trip. When returning the car at Sicily Airport, the handover was handled in cooperation with Locauto, and once again their employees were incredibly helpful, responsive and competent. Everything was explained clearly and the return process was quick and hassle-free.

The difference in customer service was remarkable. Locauto made me feel like a valued customer rather than a problem to be dealt with.

A big thank you to the entire Locauto team at Rome Airport and Sicily Airport! I would definitely choose Locauto again and highly recommend them to anyone renting a car in Italy.

Our fight was cancelled, so we needed to hire a car to get from Catania to Palermo. The sales rep sold us a car at €400, but when we went to collect it, both the return time and the collection location were incorrect, so we were asked to pay an additional amount to arrange collection from Palermo, despite clearly stating this was a point to point hire.
After around 20 minutes of arguing, they agreed to refund thr additional payment, but not the drop off time, meaning we had to spend 6 hours at Palermo airport.
The main driver for refunding the additional payment was to ensure we didn’t complain, rather than actually putting the problem right.

Easy to book online. Pick up and return handled efficiently at Catania airport. Finding the drop off point was quite difficult however

The employees at Alamo /Locauto in Rome (Mr. Alessandro C. and Nicolas) as well as the employees of Alamo/Locauto in Catania (Mr. Marco) took excellent care of us when we landed in the wrong place on the wrong day in an emergency due to a cancelled flight.

Very good service and solution-oriented action even in the late evening! Big praise! 5 stars!

Great Staff, helpful and proactive, multi lingual. Excellent.

Alessio was great help thank you!

Easy and smooth experience during check in and check out. Car was clean and almost new. No deposit, debit card - perfect!

There was a confusion at the time of check in. The assigned was not there for washing. We waited additional 30 minutes to get a replacement. The replaced car had an injection trouble, forcing it to slow down on a high way. Luckily, this happened on the last day, so we were able to use the car happily for the first 4 days.

Picking Up the car- EASY, FRIENDLY & WELCOMING, INFORMATIVE STAFF

Car Usage- smooth, safe, clean!

Car Rental Return- Easy, quick, convenient

THANK YOU, LOCAUTO- I will most definitely be using you again!

thank you so much for your help today. everyone was so kind and beyond helpful. if i’m not mistaken, the man helping me was named vittorio. you’re the best!

Easiest car rental company service we ever used!

Alessio

It was a very good car and a very nice xperience

We arrived at Catania late at night. We tried another car company they didn’t have any cars at the airport. We went to your counter and Sara was very helpful and we got the car that moment. The car was great too. I will recommend your company any time.

Alessio prestou um excelente serviço

We were charged for an extra rental day, which we believe is incorrect. Although the contract was signed at 5:00 PM, due to an extremely long queue at the rental car parking, we only received the keys at 6:50 PM. We returned the car at 7:00 PM, only 10 minutes after the actual pick-up time. Charging us for a second day because of a delay caused by Locauto’s own service is clearly unfair. We therefore request a refund of the additional day charged.