Both the collection and delivery points were staffed by people that were really helpful and friendly. My only reservation was the Opal Frontera. The car was new but for long journeys the seating was v... See more
Company replied
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We originally had a car booked through europcar in Milan, but when we turned up they refused to rent us the car, terrible customer service. We then went to Locauto in Como, the team there are simply... See more
Company replied
We had a very positive experience renting a car from LockAuto. Picking up the car was smooth and hassle-free — the representative was clear, professional, and spoke excellent English, which m... See more
Company replied
The representative who came to hand the car to me were professional, fast, and friendly. Special thanks for Mr. Mauritzo and Michael for their professionalism. They were the only company who acce... See more
Company replied
Company details
Written by the company
Presso l'ufficio Locauto Rent di Como in via Varesina 138, potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero 031522300 Servizio di noleggio furgoni a breve termine per lavoro e traslochi.
Contact info
Via Varesina 138, 22100, Como, Lombardia, Italy
- +39 031522300
Unisciti a MyLocauto Friends
4.7
Excellent
336 reviews
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Reply from Locauto Group - Como
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Charged for Pre-Existing Damages
They tried to charge me for three damages that I did not cause. When I tried to show my proof the next day with a video, they stopped replying on WhatsApp, and the only thing I received afterward was an email with a €615 charge.
I also opened a request with Locauto’s Central Office and have been waiting 13 days without any response.
The worst part is that I can actually prove the damages were pre-existing, but they simply refuse to answer or review the video.
November 6, 2025
Unprompted review
Reply from Locauto Group - Como
We are sorry to receive your review. If a vehicle shows minor scratches or damage, these are included in the "Check-out" form that is shown and sent to you at the pick-up. Also, you are asked to sign it for acceptance. In this way, pre-existing damages don’t generate issues when returning the vehicle. When dropping off the car or the van, you are welcomed by our parking staff who invites you to check the conditions of the vehicle. If damage or missing parts are detected, you are deemed responsible for the related amount, as provided for in the Car Damage List https://www.locautorent.com/en/legal-notice/terms-and-conditions To clarify any doubts please contact our customer centre http://www.locautorent.com/customerservice thanks, Luca
Amazing experience
All was just perfect. Punctual, attentive. New and ideally clean car. Best customer service I ever had renting a car. English speaking staff
November 4, 2025
Reply from Locauto Group - Como
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Great Company and Staff not a car I would recommend
Both the collection and delivery points were staffed by people that were really helpful and friendly. My only reservation was the Opal Frontera. The car was new but for long journeys the seating was very uncomfortable. It made a noise like an automatic and had a serious blind spot when trying to see the road on the offside because of the positioning of the mirror and post. Highly dangerous on the twisting Amalfi coast and other tight turning situations.
October 24, 2025
Reply from Locauto Group - Como
Thank you for the great review! Stefania
My experience with your company was…
My experience with your company was truly fantastic, congratulations!
The car was in good condition, and the staff were welcoming and ready to answer any questions. Thank you!
November 2, 2025
Reply from Locauto Group - Como
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
This company was very friendly to work…
This company was very friendly to work with. The staff in Como arranged a special pickup for me at the hotel and even waited after hours to help me get my rental on Saturday. Extremely good customer service and a nice car too. The lady at MXP was also helpful in letting me know where to make the return.
September 21, 2025
Reply from Locauto Group - Como
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
Reply from Locauto Group - Como
Thank you for the great review! Stefania
Reply from Locauto Group - Como
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
They are correct. Very fast and without deposit
They are correct.Very fast, cars are new and perfect. No need deposit!
September 7, 2025
Reply from Locauto Group - Como
We are so happy about your all-out stressless experience. Lucrezia
Take to hours for return my car in…
Take to hours for return my car in Turín because nobody was in the office at 4 pm
I need my invoice
Can you send to me by mail
September 12, 2025
Reply from Locauto Group - Como
Thank you for your feedback! We are here to http://www.locautorent.com/customerservice help you with anything you need. Thanks, Luca
Absolute deal for value for money.
The representative who came to hand the car to me were professional, fast, and friendly. Special thanks for Mr. Mauritzo and Michael for their professionalism.
They were the only company who accepted to return the car in a different location for a reasonable price!
The car was fully insured with no deposit holds and they simply requested to return the car full with gas, unlike other companies who might usually ask you to leave a copy of the fuel receipt and specify a strict max distance for refueling before returning, they didn’t. Just refill the gas and you are good to go. Returning the car was very easy and fast it didn’t take me 1 minute to hand the car back. Absolutely the best car rental experience I had in Europe so far.
August 28, 2025
Reply from Locauto Group - Como
Thank you for taking the time to leave us a positive review. See you soon, Enrico
I had a great service
I had a great service, they were very helpful accommodating a car seat at the last minute and went though the car with me very carefully.
September 9, 2025
Reply from Locauto Group - Como
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Great experience
Great experience. Smooth rental, easy pick-up, would absolutely rent from Locauto again.
August 24, 2025
Reply from Locauto Group - Como
Hey, thank you so much for your kind words. we hope to see you soon! Erika
The car and service where wonderful.
August 28, 2025
Reply from Locauto Group - Como
That's great to hear! See you soon, Angelo
Everything was perfect
Everything was perfect
The car was clean and the guy who gave me the car was very nice and helpful.
But only one thing that itcwas difficult to find the parking specially after 20 00 were the office in the central was closed
Thank you
August 10, 2025
Reply from Locauto Group - Como
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Great experience with Locauto Como.Very…
Great experience with Locauto Como.Very simple process and employs were very helpful
August 2, 2025
Reply from Locauto Group - Como
Thank you for the great review! Stefania
Reply from Locauto Group - Como
We're happy to hear you had a great time in Italy. See you soon, Ginevra
very good human treatment
easy to access and use web, chat support (human assisted) and best personnel treat, supportive and nice... the car was perfect, and pick up and delivery was really easy
July 27, 2025
Reply from Locauto Group - Como
Thank you for your feedback! See you soon, Anna
Good car great service
Good car great service
Staff very easy to deal with so helpful
My advice to all would be deal DIRECTLY with Locauto
July 30, 2025
Reply from Locauto Group - Como
That's great to hear! See you soon, Angelo
We originally had a car booked through…
We originally had a car booked through europcar in Milan, but when we turned up they refused to rent us the car, terrible customer service.
We then went to Locauto in Como, the team there are simply amazing and could not do enough for us and made sure we had a car, explained everything and even tried to find ways to save us money. Quite simply if you are looking to rent a car in Italy we highly recommend locauto.
July 25, 2025
Reply from Locauto Group - Como
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
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