The booking process was really easy. The car was almost brand new and had low mileage, the customer service and staff was amazing and provided a good and fast service when we arrived, the car was alre... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Locauto in Como is honest. Never an issue charging over scratches or anything else. We have been scammed by almost everyone else in the area, but we rent from Locauto at least 6-7 times now and have... See more
Company replied
Pick up and delivery was flawless and fast. I don't give you five starts because I believe your charge to refuel the car was excessive. Unfamiliar with the area I did not find a gas station close enou... See more
Company replied
We originally had a car booked through europcar in Milan, but when we turned up they refused to rent us the car, terrible customer service. We then went to Locauto in Como, the team there are simply... See more
Company replied
Company details
Written by the company
Presso l'ufficio Locauto Rent di Como in via Varesina 138, potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero 031522300 Servizio di noleggio furgoni a breve termine per lavoro e traslochi.
Contact info
Via Varesina 138, 22100, Como, Lombardia, Italy
- +39 031522300
Unisciti a MyLocauto Friends
4.7
Excellent
393 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Company and Staff not a car I would recommend
Both the collection and delivery points were staffed by people that were really helpful and friendly. My only reservation was the Opal Frontera. The car was new but for long journeys the seating was very uncomfortable. It made a noise like an automatic and had a serious blind spot when trying to see the road on the offside because of the positioning of the mirror and post. Highly dangerous on the twisting Amalfi coast and other tight turning situations.
October 24, 2025
Reply from Locauto Group - Como
Thank you for the great review! Stefania
My experience with your company was…
My experience with your company was truly fantastic, congratulations!
The car was in good condition, and the staff were welcoming and ready to answer any questions. Thank you!
November 2, 2025
Reply from Locauto Group - Como
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
This company was very friendly to work…
This company was very friendly to work with. The staff in Como arranged a special pickup for me at the hotel and even waited after hours to help me get my rental on Saturday. Extremely good customer service and a nice car too. The lady at MXP was also helpful in letting me know where to make the return.
September 21, 2025
Reply from Locauto Group - Como
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
Reply from Locauto Group - Como
Thank you for the great review! Stefania
Reply from Locauto Group - Como
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
They are correct. Very fast and without deposit
They are correct.Very fast, cars are new and perfect. No need deposit!
September 7, 2025
Reply from Locauto Group - Como
We are so happy about your all-out stressless experience. Lucrezia
Take to hours for return my car in…
Take to hours for return my car in Turín because nobody was in the office at 4 pm
I need my invoice
Can you send to me by mail
September 12, 2025
Reply from Locauto Group - Como
Thank you for your feedback! We are here to http://www.locautorent.com/customerservice help you with anything you need. Thanks, Luca
Absolute deal for value for money.
The representative who came to hand the car to me were professional, fast, and friendly. Special thanks for Mr. Mauritzo and Michael for their professionalism.
They were the only company who accepted to return the car in a different location for a reasonable price!
The car was fully insured with no deposit holds and they simply requested to return the car full with gas, unlike other companies who might usually ask you to leave a copy of the fuel receipt and specify a strict max distance for refueling before returning, they didn’t. Just refill the gas and you are good to go. Returning the car was very easy and fast it didn’t take me 1 minute to hand the car back. Absolutely the best car rental experience I had in Europe so far.
August 28, 2025
Reply from Locauto Group - Como
Thank you for taking the time to leave us a positive review. See you soon, Enrico
I had a great service
I had a great service, they were very helpful accommodating a car seat at the last minute and went though the car with me very carefully.
September 9, 2025
Reply from Locauto Group - Como
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Great experience
Great experience. Smooth rental, easy pick-up, would absolutely rent from Locauto again.
August 24, 2025
Reply from Locauto Group - Como
Hey, thank you so much for your kind words. we hope to see you soon! Erika
The car and service where wonderful.
August 28, 2025
Reply from Locauto Group - Como
That's great to hear! See you soon, Angelo
Everything was perfect
Everything was perfect
The car was clean and the guy who gave me the car was very nice and helpful.
But only one thing that itcwas difficult to find the parking specially after 20 00 were the office in the central was closed
Thank you
August 10, 2025
Reply from Locauto Group - Como
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Great experience with Locauto Como.Very…
Great experience with Locauto Como.Very simple process and employs were very helpful
August 2, 2025
Reply from Locauto Group - Como
Thank you for the great review! Stefania
Reply from Locauto Group - Como
We're happy to hear you had a great time in Italy. See you soon, Ginevra
very good human treatment
easy to access and use web, chat support (human assisted) and best personnel treat, supportive and nice... the car was perfect, and pick up and delivery was really easy
July 27, 2025
Reply from Locauto Group - Como
Thank you for your feedback! See you soon, Anna
Good car great service
Good car great service
Staff very easy to deal with so helpful
My advice to all would be deal DIRECTLY with Locauto
July 30, 2025
Reply from Locauto Group - Como
That's great to hear! See you soon, Angelo
We originally had a car booked through…
We originally had a car booked through europcar in Milan, but when we turned up they refused to rent us the car, terrible customer service.
We then went to Locauto in Como, the team there are simply amazing and could not do enough for us and made sure we had a car, explained everything and even tried to find ways to save us money. Quite simply if you are looking to rent a car in Italy we highly recommend locauto.
July 25, 2025
Reply from Locauto Group - Como
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Reply from Locauto Group - Como
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Don’t use Locauto services!
I’ve rent s car from Venezia and returned Sunday to Como (leaving keys in the box as the office was closed).
Next day I received email from the office that sounded very scammy. Judge yourselves, this is official message from Locauto:
” Dear Customer,
We regret to inform you that after the return of the vehicle FIAT PANDA 1.0 FIREFLY 70CV HYBRID, with plate GY856SR, from the rental VE 13912, our staff found new damages, not on the car at pick up time and related to this rental.
These are the details of the new damage:Cerchi e Pneum/Rims and Tyres - Graffio Grave / Serious Scratch - Coppa ruota/Plastic rims / According to our General and Special Rental Conditions, we will issue a damage invoice based on the official Damage Matrix (where applicable)
After 48 hours from receipt of this email, if no payment is received, we will proceed and charge the credit card provided as rental guarantee”
No prove, no photos were attached to the email!
I think Locauto tries to scam customers. The amount is not that big to start a dispute and you have only 48h before they charge you!
I have disputed this claim(I have all the photos before I took the car and after I returned) but I really advise everyone stay away from this company. Their business is a bit shady.
Edit: please read Google’s reviews. It seems Locauto tries to systematecly scam tourists. A lot of cases where Locauto tries to claim for non existant damages
Edit II: can’t reply to Locauto’s comment, so here - I dropped the car when the office was closed. I was naive to trust that you check the car condition be trustworthy. Like I said, Locauto never provided ANY evidence of the damage. Note, I have photos when I returned the car and there was no damage nor whatsoever! But, good luck with scamming tourists.
July 21, 2025
Unprompted review
Reply from Locauto Group - Como
We are sorry to receive your review, Sandro. If a vehicle shows minor scratches or damage, these are included in the "Check-out" form that is shown and sent to you at the pick-up. Also, you are asked to sign it for acceptance. In this way, pre-existing damages don’t generate issues when returning the vehicle. When dropping off the car or the van, you are welcomed by our parking staff who invites you to check the conditions of the vehicle. If damage or missing parts are detected, you are deemed responsible for the related amount, as provided for in the Car Damage List https://www.locautorent.com/en/legal-notice/terms-and-conditions To clarify any doubts please contact our customer centre http://www.locautorent.com/customerservice thanks, Luca
Great Experience with LockAuto Car Rental
We had a very positive experience renting a car from LockAuto. Picking up the car was smooth and hassle-free — the representative was clear, professional, and spoke excellent English, which made the whole process easy to understand.
Debit cards accepted. No deposits.
The cars themselves were in good condition, clean, and exactly what we needed for our trip.
Returning the car was just as simple — very quick and straightforward with no issues at all.
Overall, we didn’t encounter any problems and would definitely recommend LockAuto to anyone looking for a reliable car rental service !
July 1, 2025
Reply from Locauto Group - Como
Many thanks, see you soon! Erika
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.