Locauto staff in Florence were really helpful and picking up the car was really smooth and nice experience. Returning the car on Bologna were fast, but we were not sure was everything ok. or should w... See more
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Location
Switch locationVia Maso Finiguerra, 31R, 50123 Firenze, Firenze / Toscana, IT
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The service was excellent, starting right at the reception desk, where the young woman’s assistance was wonderful; she explained everything clearly and answered the few questions we had. The car was i... See more
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The staff at the counter and garage was very helpful, explaining everything even how to use toll booths, how to enter the city, etc.., in general very organized. Didn't like too much the return rout... See more
Company replied
Top service and very friendly personal. Especially at the car Rental station in Firenze City. Everything has been prepared for me when picking up my car. Also, the availability of the Call Center is v... See more
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Via Maso Finiguerra, 31/R potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. L'Ufficio di noleggio non è dotato di key box, ma è possibile la riconsegna fuori orario fino alle ore 02.00 presso l'adiacente Garage Excelsior (Via Palazzolo, 94). Accesso ZTL free. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contact info
Via Maso Finiguerra, 31R, 50123, Firenze, Firenze / Toscana, Italy
- +39 0243020419
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4.5
Excellent
1K reviews
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Simple and efficient!
September 27, 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
Thank you for the great review! Stefania
Reply from Locauto Group - Firenze Borgo Ognissanti
Thank you for the great review! Stefania
Staff in Florence was amazing and…
Staff in Florence was amazing and helped to make it such a good experience on collection.
Staff in Rome was so rude this guy should fired.
September 27, 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
Dear Petrus,thank you for taking the time to writ this review.
We are delighted to hear that our Florence team provided an amazing collection experience and set a positive tone for your journey.
At the same time, we are deeply sorry to hear about your experience at our Rome branch. Providing a warm, professional, and welcoming service is always our top goal, and we sincerely apologize tif this time we fell short. High-stress moments can sometimes lead to misunderstandings, and your feedback is valuable to us as it helps to improve our customer service.
We truly appreciate your review, and we hope to have the opportunity to welcome you back for a seamless experience at all our locations in the future.
Elisa
The car was great and drop-off was very…
The car was great and drop-off was very easy. Pickup was a disaster; took over one hour.
September 21, 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
Dear Gregory,Thank you for sharing your feedback. We are happy to hear that you enjoyed the car and found the drop-off process easy!At the same time, we are truly sorry for the long wait during pickup. Providing a fast and smooth service is always our goal, and we apologize for the delay. We will review our pickup operations to reduce wait times during peak hours.
We hope to welcome you back soon for a seamless 5-star experience from start to finish!
Elisa
While it was busy in the office and the…
While it was busy in the office and the garage it was efficient and friendly. The vehicle was nice and very clean. We would rent from them again!
September 21, 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
The shaff is ok but bad logistique i…
The shaff is ok but bad logistique i hat ro wait 55 minutes before got to the counter.
September 18, 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
Dear Yves,thank you for sharing your feedback with us. We are happy to hear that you had a good experience with our staff! At the same time, we sincerely apologize for the wait time you experienced before reaching the counter.
We fully understand that your time is valuable, especially when you are eager to get on the road. Please rest assured that we take your comments seriously and will use them to streamline our pickup procedures and improve our counter logistics.
We hope to have the pleasure of welcoming you back in the future for a much faster, 5-star experience!
Chiara
The service was excellent
The service was excellent, starting right at the reception desk, where the young woman’s assistance was wonderful; she explained everything clearly and answered the few questions we had. The car was impeccable—practically new. The excellent service and helpful attitude of the person who handed over the car are also worth highlighting.
September 15, 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
I tried to fill the car at two…
I tried to fill the car at two different gas stations multiple times
There was a language barrier I tried to overcome and I also got help from a local. My card was not accepted for whatever reason
I tried and tried and was still charged the refueling fee which I feel was very unfair
September 16, 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
Dear Mark,thank you for your review.
We are truly sorry for the situation you experienced and completely understand how stressful and frustrating it must have been to deal with payment issues and language barriers while trying to refuel.
Regarding the extra charge, our Full-to-Full fuel policy requires a refueling service fee in addition to the cost of the missing fuel whenever a vehicle is returned without a full tank, as outlined in our Terms and Conditions on locautorent.com.
To help customers avoid these time-consuming situations and unexpected costs, we also offer a prepaid full tank option that can be purchased directly when signing the rental agreement.
We sincerely appreciate your feedback, and we hope to have the opportunity to welcome you back in the future for a seamless, 5-star experience.
Elisa
Reply from Locauto Group - Firenze Borgo Ognissanti
Thank you for leaving us a positive review! See you soon, Enrico
Reply from Locauto Group - Firenze Borgo Ognissanti
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
The staff at the counter and garage was…
The staff at the counter and garage was very helpful, explaining everything even how to use toll booths, how to enter the city, etc.., in general very organized.
Didn't like too much the return route, but this is due ZTL and city rules.
September 8, 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
Car from Florence and return to Bologna
Locauto staff in Florence were really helpful and picking up the car was really smooth and nice experience.
Returning the car on Bologna were fast, but we were not sure was everything ok. or should we still go to office. This was because man who took our returned car did not speak english and was not that interested to customer service.
August 22, 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
Thank you for the great review! Stefania
Car and location good
September 11, 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
Thank you for taking the time to write this review.
We are glad that you enjoyed our car and our location.
We look forward to welcoming you back soon.
Elisa
Excellent service from office staff and…
Excellent service from office staff and car pickup team
September 10, 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Bad pick up and drop off
Our trip was from Florence to Rome. Pick up took 1h because there was only 1 person in the Florence office and 10 people picking up at the same time. Instructions for drop off were unclear and when we arrived there was no one to receive the car in the parking lot. We ended up taking the keys to the Rome office where they told us that we should have left them with the employee that wasn’t in the parking lot. The office employee was kind of mad that we didn’t leave the keys in the parking lot when there was no one there and he blamed it on us instead of giving a solution. Then they told us they would confirm car reception and checks within the hour but they haven’t done that yet. Car was good.
September 10, 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
Dear Maria,Thank you for taking the time to share your feedback. We are glad to hear that you were satisfied with the vehicle itself during your trip from Florence to Rome.
We sincerely apologize for the wait time at pick-up in Florence, as well as the confusion and poor communication you experienced during the drop-off process in Rome. Providing clear instructions and a supportive, courteous service at all times is our priority, and we regret that our desk staff’s attitude fell short of these standards. Please rest assured that we take your feedback to heart and will use it to improve our staff communication and return procedures.
We would like to reassure you that your rental has been successfully closed with no pending issues or damage charges. If you require any official invoices or closing documentation, please feel free to reach out to our Customer Service team via our online portal at https://portale.locautorent.com/websitecs/cs-home.aspx
Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back for a seamless, 5-star experience in the future.
Elisa
Reply from Locauto Group - Firenze Borgo Ognissanti
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Efficient staff and greqt location!
September 7, 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Italian Road Trip
The lady at the office was extremely helpful and very friendly and when we returned the car the gentleman at the garage was extremely polite and friendly. The only negative thing was when we went to the garage to pick up the car one of the men was very pushy and was hurrying us to leave - we were trying to make sure the gps was set up correctly and everything before we hit the road in a foreign city and country.
September 5, 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
Thank you for leaving us a positive review! See you soon, Enrico
Reply from Locauto Group - Firenze Borgo Ognissanti
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Super friendly staff and very smooth…
Super friendly staff and very smooth process overall
August 16, 2026
Reply from Locauto Group - Firenze Borgo Ognissanti
Hello, so glad you enjoyed the trip with us, Fabio
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