Lines were shorter. Staff were very accommodative as I had to change my vehicle post taking the car and my bags wouldn't fit but they seamlessly modified it. Pick up process was super fast and retur... See more
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Very straight forward check-in, very small walk from the desk Terminal 1 Malpenza to the desk where the car is, was gone within 15mins. Electronic paperwork with the person behind the desk. Small bud... See more
Company replied
I was a bit worried at first to rent with a local agency as I have heard bad stories from other people (in different countries) with the rental process and especially the deposit. BUT LOCAUTO was AMAZ... See more
Company replied
Everything went smoothly and according to plan. Helpful staff. A new, clean car that lived up to expectations. Picking up and dropping off the car at different locations worked well.
Company replied
Company details
Written by the company
Presso l'ufficio Locauto Rent di Milano Malpensa Terminal 1, potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 +39 0243020402. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contact info
Ferno, 21010, Malpensa, Varese / Lombardia, Italy
- +39 0243020402
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4.6
Excellent
10K reviews
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Everything went smoothly and according…
Everything went smoothly and according to plan. Helpful staff. A new, clean car that lived up to expectations. Picking up and dropping off the car at different locations worked well.
October 1, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thank you for your feedback! Fausto
Everything was in the Best way !
September 24, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
Excellent experience with professional…
Excellent experience with professional staff
September 29, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Check-in and dropp-off went smooth
Check-in and dropp-off went smooth and the agent addressed my needs and questions clearly. Access to the car was easy right in terminal 1.
September 28, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Super feedback, thank you very much! See you soon onboard again with us. Fabio
very Straight forward and cost efficient
Very straight forward check-in, very small walk from the desk Terminal 1 Malpenza to the desk where the car is, was gone within 15mins.
Electronic paperwork with the person behind the desk. Small budget car was a Polo, latest spec. All very straight forward. The return was done within 10 mins.
September 30, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Lines were shorter
Lines were shorter. Staff were very accommodative as I had to change my vehicle post taking the car and my bags wouldn't fit but they seamlessly modified it. Pick up process was super fast and return was also super fast. All in all, would recommend them.
September 29, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
Great experience from start to finish!
Great experience from start to finish!
The staff was incredubly, friendly, helpful and professional. Fair prices and clean Cars.
I highly recommend this company
Thanks
September 22, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
Was everything perfect
Was everything perfect . Best italian company
September 24, 2026
Unprompted review
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
All perfect
All perfect , best team , the manager is kind and super professional , I’ll be back
May 18, 2026
Unprompted review
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Was everything perfect
The Enterprise Team for Car Returns at Malpensa Airport T1 are GREAT!!! Raffaele and the crew are Terrific!
All PRO’S.
September 14, 2026
Unprompted review
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Very friendly and nice stuff
Very friendly and nice stuff, zero problems and stress - this was 4rd time with Locauto, and i will rent a car again for sure.
September 29, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thank you for taking the time to leave us a positive review. See you soon, Enrico
Everything was excellent
Everything was excellent, except for the price, which was too high.
September 22, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thank you for your feedback and for letting us know that your experience was excellent! We are delighted to hear that you were satisfied with our service.
Regarding the rental cost, we would like to kindly explain that our prices are dynamic and fluctuate based on seasonal demand, market factors, and vehicle availability at the time of booking. Consequently, rates can vary depending on when a reservation is placed and the specific rental period.
We truly value your business and hope to welcome you back again for another great experience at a competitive rate in the future!
Elisa
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Dear Zaid,thank you for your review.
We are glad that you enjoyed our service and look forward to welcoming you back soon!
Elisa
Poor Customer Service at Milan Malpensa Pickup
I booked a Toyota Aygo or similar with Locauto at Milan Malpensa and contacted customer service beforehand because I specifically didn’t want a Fiat Panda due to a previous bad experience with its clutch. I was assured my booking was for the Toyota.
Unfortunately, at pickup they gave me a Fiat Panda. When I explained the reason, the staff spoke Italian to each other and laughed while I was standing there which I found very rude and disrespectful. I ended up paying extra to upgrade, despite already paying around £150 for the rental.I could have paid much less with another company and received a Fiat Panda anyway.
The return process out of hours was easy, but overall the poor customer service at pickup really ruined the experience.
September 24, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Dear Nellaki, thank you for taking the time to share your feedback with us.
We would like to confirm that your booking was indeed for a Toyota Aygo or similar vehicle category. As outlined in our fleet policy, when the requested category is temporarily unavailable, our counter staff is instructed to provide a complimentary upgrade to a superior category at no additional cost. We are deeply sorry for any misunderstanding or frustration regarding the vehicle provided.
Furthermore, we are extremely sorry that you perceived our staff's behavior as disrespectful. Providing a professional, welcoming, and respectful service to all our customers is our top priority, and it was certainly never our intention to make you feel uncomfortable. We take your comments very seriously and will share your feedback with the branch management to improve our customer care and staff communication.
We are glad to hear that your out-of-hours return process was smooth and easy, and we sincerely hope to have another opportunity in the future to welcome you back and regain your trust.
Elisa
Absolute nightmare : abandoned by locauto, scanned and left stranded ( file 324250)
I am writing this review to warn others about a modern-day scam experience with Locauto at Milan Malpensa airport MXP. After having to reinflate all 4 tires after just 4 days, the passenger window literally exploded while driving—without any impact—putting our safety at serious risk.The customer service was completely unreachable and hung up on us multiple times. We had to ask an English-speaking and then an Italian-speaking friend to intervene just to get a tow truck dispatched. Once the car was towed, Locauto completely abandoned us and refused to provide a replacement vehicle. As a result, we paid for 2 full days of rental without having a car, and we were forced to pay €140 out of our own pocket for a taxi to get to the airport!Now that we are back in France, their bad faith has reached an unbelievable level. The agency sent us an email asking "why we didn't request a replacement car," when we spent hours desperately trying to call them!To make matters worse, Locauto has just illegally charged our bank account an exorbitant fuel fee without sending an invoice beforehand. How were we supposed to refill the tank of a vehicle that had been towed away by your own services and was no longer in our possession? This is straight-up theft.Meanwhile, we have received absolutely no news or documentation regarding the glass damage to file a claim with our own insurance. I demand an immediate refund of the 2 unused rental days, the €140 taxi fare, and the fraudulent fuel charges. If this is not resolved immediately, I will escalate this case to the European Consumer Centre (ECC).Booking number: File 324250
September 21, 2026
Unprompted review
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Dear Fabienne,thank you for your review.
We are truly sorry to hear about your experience and fully understand how distressing and inconvenient the situation and subsequent delays must have been for you.
Please be assured that all our vehicles undergo strict maintenance and safety checks before every rental. However, unexpected issues can occasionally occur once a vehicle is on the road. Regarding the passenger window, modern automotive safety glass is designed with specific protection standards; glass does not shatter spontaneously unless impacted by an object or external force.
That being said, our Customer Service team has officially taken charge of your file and is currently reviewing the details of your claims.
They will contact you directly with a full response as soon as possible.
We appreciate your patience while we investigate this matter.
Elisa
Fast pickup and delivery.
September 27, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
Not worth it.
the time spent in waiting in the line has made me question my choice multiple times. The pricing definitely does not meet the service. I feel robbed.
September 27, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Dear Goktug,Thank you for sharing your feedback with us.
We sincerely apologize for the long wait time you experienced and for the frustration it caused. We fully understand that waiting in line is exhausting and can ruin an otherwise smooth travel experience—this is certainly not the level of service we aim to provide.
We take your comments regarding our pricing and service quality very seriously. Your feedback has been shared with our local team to help us optimize peak-hour staffing and speed up our check-in procedures.
We truly regret that your experience left you feeling this way, and we hope to have the opportunity to offer you a much faster and more seamless service in the future.
Elisa
Could have been better
The car I received had quite a lot of visible damage on the outside. The interior wasn’t very clean either, with stains in several places.
The main issue was the air conditioning. It worked poorly — sometimes the airflow was normal, then it would suddenly become very weak, and overall it didn’t cool the car properly.
One of the buttons on the steering wheel didn’t work either.
The child booster seat was quite expensive to rent and was also very worn out, which was disappointing considering the price.
When I returned the car, I told the employee about all the problems I had experienced. His response was simply: "You were not lucky with the car.” He wasn’t particularly friendly or helpful either.
Overall, I expected both the car and the attitude of the staff to be much better. Definitely not the experience I expected from a car rental company.
September 17, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Dear Noam,Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience, as what you described falls far short of our service standards. Your comment is very valuable to us because it allows us to identify areas where we need to improve.
While we strictly inspect our vehicles, unfortunately, certain mechanical issues like the air conditioning or steering wheel controls can unexpectedly surface after a rental has already started. That said, we are deeply sorry for the inconvenience and frustration this caused during your journey, as well as the condition of the car, the child seat, and the disappointing interaction with our staff.
We are sharing your feedback directly with our team to immediately review our vehicle cleaning, maintenance, and quality check procedures. We are also using your experience to improve our customer service attitude.
We sincerely hope to have another opportunity in the future to regain your trust and provide you with the high-quality experience you deserve.
Elisa
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