I am completely satisfied with the car rental. No deposit was required, I paid and could use the car right away. The car was in good condition, not old or worn out. I liked that some additional servic... See more
Company replied
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The staff was very good. The rental and return processes went smoothly. Although the car was new, it was very basic in terms of equipment; it lacked adaptive cruise control—a standard feature these d... See more
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I had a great experience with Locauto. The whole rental process was smooth, quick, and professional. The car was in excellent condition, and the staff were friendly and helpful. Everything was clear a... See more
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Registration to receive the car was relatively quick.Receiving the car in the parking lot was very fast, very nice, clean car. Although I did not receive the car I requested, it was very similar and i... See more
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Milano Malpensa Terminal 1, potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 +39 0243020402. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contact info
Ferno, 21010, Malpensa, Varese / Lombardia, Italy
- +39 0243020402
Unisciti a MyLocauto Friends
4.6
Excellent
9K reviews
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Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Easy to book and the shuttle service is…
Easy to book and the shuttle service is quite good. Some delays might be expected.
There are few problems though like the fuel you find on the check in is never full and you have to bring it back at the same level which I don’t know how it could be done.
If you have an issue for Malpensa, a number in Rome is provided. !!!
August 14, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Dear Blendar,Thank you for sharing your feedback with us. We are pleased to hear that you found the booking process easy and enjoyed our shuttle service.
Regarding your comments, we would like to reassure you that our standard policy is Full-to-Full (fuel), and we apologize for any inconvenience or confusion caused by the vehicle's fuel level upon collection. We will also check into the phone contact provided for Malpensa to ensure our customers can reach the local office directly without any confusion.
We truly value your input, as taking note of these details helps us continuously improve our service. We hope to welcome you back for an even smoother experience next time!
Elisa
Very easy to book and drop off was a…
Very easy to book and drop off was a simple
Process
August 7, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Quick and great service.
August 7, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Software engineer
I had a great experience with Locauto. The whole rental process was smooth, quick, and professional. The car was in excellent condition, and the staff were friendly and helpful. Everything was clear and easy from pick-up to return. I would definitely choose Locauto again and highly recommend them.
August 14, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thank you for taking the time to leave us a positive review. See you soon, Enrico
Very friendly staff and easy process.
I received a very clean and good car, the staff were so friendly and helpful.
The return process was also so fast and easy.
August 7, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
We are so happy about your all-out stressless experience. Lucrezia
I am completely satisfied with the car…
I am completely satisfied with the car rental. No deposit was required, I paid and could use the car right away. The car was in good condition, not old or worn out. I liked that some additional services can be connected online, for example, returning the car in a different city than I rented it. Full insurance provides peace of mind and comfort.
August 6, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Registration to receive the car was…
Registration to receive the car was relatively quick.Receiving the car in the parking lot was very fast, very nice, clean car. Although I did not receive the car I requested, it was very similar and it was a new car.A highly recommended company and also has the advantage that it does not charge a fee for crossing borders.
August 13, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Trying to reach you but you didn’t…
Trying to reach you but you didn’t answer my text message so please contact me back
August 3, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Dear Shadi,Thank you for reaching out.
We checked with our rental office, and they have not received any incoming text messages or phone calls.
For further assistance, please contact our Customer Service team directly using the following link:
https://portale.locautorent.com/websitecs/cs-home.aspx
We remain at your disposal and hope to assist you promptly!
Elisa
Great service - highly recommend!
All the people who helped us were very courteous, friendly, and helpful. They explained everything clearly and made the experience very smooth. The car they gave us was in great condition and rode very well. I would highly recommend this company to anyone looking to rent a car for their trip!
August 6, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
everything was ok
August 5, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
We are so happy about your all-out stressless experience. Lucrezia
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Dear Ashok,thank you for sharing your review.
We are glad that you enjoyed our service and our nice staff.
We hope to welcome you back in the future for a 5-star experience!
Elisa
Everything was great
Everything was great! The service was fast, convenient, and professional. I would definitely recommend them to others.
August 11, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
the crue on reception and check-out was…
the crue on reception and check-out was kind and helpull. the car was clean and new
August 6, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Very happy with the overal experience
Very happy with the overal experience, very polite stuff, answered all our questions, very easy to book the car from the airport and clear instructions for delivery.
August 11, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Polite and pleasant staff, efficient service
Polite and pleasant staff at the counter. It took me roughly 20 minutes to finish the formalities and leave the airport. The car, a Skoda Karoq diesel, was in good shape. Overall, great renting experience!
August 4, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Super feedback, thank you very much! See you soon onboard again with us. Fabio
The representative who took care of me…
The representative who took care of me was really nice and tried to help and take care of the problem.. The car was excellent, excellent service.
August 11, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Thank you for your welcoming and…
Thank you for your welcoming and special thanks to Marco who has been really smart and supportive.
August 10, 2026
Reply from Locauto Group - Milano Malpensa Aeroporto T1
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
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