Everything went perfectly. Both the pickup and the return were handled quickly and professionally. The vehicle was handed over clean; we were pointed out a piece of damage (a scratch) on the front rig... See more
Company replied
Location
Switch locationViale Umberto Maddalena, 21, 80144 Napoli, Napoli / Campania, IT
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Easy check in at Naples airport, no pushy sales scaring you into getting additional insurance. Once I had told Marco I had insurance with a broker, he accepted it. Explained all I needed to know abo... See more
Company replied
We choose Locauto as they are part of Enterprise who we use in the UK. Their price was only slightly more than the budget companies with much lower scores. The car was as described & all existing dent... See more
Company replied
Good communication up front, having allready confirmation that you «knew» me as a client —> then I didn’t need to use much time on key-pickup!! Effectively recieved the first night. PERFECT small car... See more
Company replied
Company details
Written by the company
Presso l'ufficio Locauto Rent di Napoli Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020407. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contact info
Viale Umberto Maddalena, 21, 80144, Napoli, Napoli / Campania, Italy
- +39 0243020407
Unisciti a MyLocauto Friends
4.6
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We arrived at Naples and it was very…
We arrived at Naples and it was very easy to collect the vehicle after doing all the paperwork at arrivals.
Dropping off was also easy. No dramas would use the service again.
July 10, 2026
Reply from Locauto Group - Napoli Aeroporto
Thank you for taking the time to leave us a positive review. See you soon, Enrico
Very nice experience
Very nice experience. Don’t forget to record a video before you leave the spot. All scratches are almost never marked, this time it was result of devastating hail storm.
July 17, 2026
Reply from Locauto Group - Napoli Aeroporto
Hello Mika, thank you for choosing Locauto and expressing your feedback on our service.
We hope to welcome you back again!
Anna
Excelent service
July 16, 2026
Reply from Locauto Group - Napoli Aeroporto
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
I had mistakenly made my reservation…
I had mistakenly made my reservation for Naples Fl instead of Naples IT and the staff were very helpful in finding us a brand new car at a moments notice.
The car was a wonderful hybrid that got great mileage.
July 9, 2026
Reply from Locauto Group - Napoli Aeroporto
Thank you for taking the time to leave us a positive review. See you soon, Enrico
Reply from Locauto Group - Napoli Aeroporto
Thank you for your feedback! Fausto
Reply from Locauto Group - Napoli Aeroporto
Thank you for the great review! Stefania
⭐⭐⭐⭐⭐ outstanding experience
⭐⭐⭐⭐⭐
I had an outstanding experience with Locauto Group – Napoli Aeroporto from start to finish.
From the moment we arrived, the service was exceptional. The lady at reception was warm, welcoming, and highly professional. She took the time to explain everything clearly and in detail, making the rental process simple and stress-free.
The car was spotless, almost brand new, and in excellent condition. It was comfortable, reliable, and perfect for our holiday.
When we returned the car, Marco provided equally outstanding service. He was friendly, professional, and efficient. He inspected the vehicle thoroughly and completed the return process quickly and without any issues.
I would highly recommend Locauto Group – Napoli Aeroporto to anyone visiting Naples and looking for a reliable car rental company. The excellent customer service, high-quality vehicles, and professional staff made our experience truly first-class. Thank you to the entire team for making our holiday even more enjoyable. I will definitely choose Locauto again on my next visit.
July 8, 2026
Reply from Locauto Group - Napoli Aeroporto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Reply from Locauto Group - Napoli Aeroporto
Hello, so glad you enjoyed the trip with us, Fabio
Reply from Locauto Group - Napoli Aeroporto
Hello, so glad you enjoyed the trip with us, Fabio
Reply from Locauto Group - Napoli Aeroporto
Thank you for taking the time to leave us a positive review. See you soon, Enrico
Reply from Locauto Group - Napoli Aeroporto
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Reply from Locauto Group - Napoli Aeroporto
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Very positive experience
Very positive experience. The whole process was quick and easy, from the airport transfer, which takes only around three minutes, to collecting the car. The drop-off was also very smooth and hassle-free. Efficient and well-organised service. Highly recommended.
July 14, 2026
Reply from Locauto Group - Napoli Aeroporto
Thank you for leaving us a positive review! See you soon, Enrico
everything went well
everything went well. booking online was easy, picking up the car and leaving it was nice. we did get a different car than the one we booked (as always when you rent). we booked Peugeot 2008 and got Fiat 600
July 6, 2026
Reply from Locauto Group - Napoli Aeroporto
Thank you for your kind review., Francisco. We are really glad to hear that everything went well with your booking, pick up, and drop off. Regarding the car, we always guarantee the booked category, which includes several different models. We hope the Fiat 600 met your expectations and served you well during your stay.
We truly appreciate your feedback and look forward to welcoming you again.
Anna
Best rental ever! Napoli and Fiumicino
An absolute pleasure to have rented from you because every single person that we dealt with was extremely friendly, accommodating, helpful. Your customer service was the best I've ever had with rental agencies so far in Italy, Greece, Guadeloupe...
Smooth transactions and procedures.
Will certainly rent from you again.
Booking process and changes to my drop off were easy and efficient
July 12, 2026
Reply from Locauto Group - Napoli Aeroporto
Many thanks, see you soon! Erika
Good price/quality ratio
Good price/quality ratio. I would rate the score 5 star if it was not for their high excess insurance rates and costs for the excess waiver.
July 11, 2026
Reply from Locauto Group - Napoli Aeroporto
Thank you for your review, Ronald. We are glad to hear that you found our price/quality ratio good. Regarding the excess and waiver options, they are designed to offer flexibility, allowing customers to choose the level of coverage that best suits their needs. While we understand your concern, these costs reflect the coverage provided and the peace of mind they offer during the rental. We hope to welcome you again in the future and improve your experience
Anna
Reply from Locauto Group - Napoli Aeroporto
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Reply from Locauto Group - Napoli Aeroporto
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Reply from Locauto Group - Napoli Aeroporto
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Perfect staff
July 12, 2026
Reply from Locauto Group - Napoli Aeroporto
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.