Everything went smoothly, return was quick with no one checking the car since I purchased the “Don’t worry” coverage, car was new (10k km). Only the online check in form didn’t work, so I wasn’t able... See more
Company replied

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Everything went smoothly, return was quick with no one checking the car since I purchased the “Don’t worry” coverage, car was new (10k km). Only the online check in form didn’t work, so I wasn’t able... See more
Company replied
Excellent experience! Everything was perfect from start to finish. The staff were very friendly, professional, and helpful. The whole process was smooth, quick, and hassle-free. I highly recomme... See more
Company replied
The process to reserve was great, Evelyn was such a great professional. When we got to the officce to pick the car in Fuorigrotta, there was just 1 lady, I thibk she was quite new because she didn't k... See more
Company replied
The car was excellent, the price fair, and I managed to switch the pickup spot. The change wasn’t processed by the first agent, but the team at the new location quickly resolved everything.
Company replied
Presso l'ufficio Locauto Rent di Via Diocleziano, 80 potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0817419613. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
Via Diocleziano 80, 80125, Napoli, Campania, Italy

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Reply from Locauto Group - Napoli Fuorigrotta

Reply from Locauto Group - Napoli Fuorigrotta

Reply from Locauto Group - Napoli Fuorigrotta
At first arriving at Naples station, it was not fun. The man at the front desk seemed new and almost lost our passports and identification. He came trough our reservation correctly but the experience could have been better. Returning the. At was better because of Antonio who carefully got to find us in a big storm in Bari station. He came to us and picked up the car and brought us back to safety in the storm. Thank you Antonio for your professionalism.

Reply from Locauto Group - Napoli Fuorigrotta

Reply from Locauto Group - Napoli Fuorigrotta

Reply from Locauto Group - Napoli Fuorigrotta
Nice car with nice people who work there I recommend 👍🏻👍🏻👍🏻

Reply from Locauto Group - Napoli Fuorigrotta
Everything OK. We have a problem in the address to check in. They wrote Via Nuova Del Campo and the right place it’s the airport.

Reply from Locauto Group - Napoli Fuorigrotta
Hustle free experience. Very quick and efficient, also nice and polite representatives. The car was very clean. I highly recommend to rent a car with them, the process is very easy , I’ll use their services again . Thank you

Reply from Locauto Group - Napoli Fuorigrotta
Geting the car in Napoli went down quite smoothly. However, it might be good to know that the adress you get (or at least we got; Via Nuova del Campo, 78) is not the location where you get the car, what is a little bit confusing and made it hard for the taxidriver to find as it has no signs indicating a locauto branch. From there we were transfered by someone from locauto to the actual location where everything went down quickly.

Reply from Locauto Group - Napoli Fuorigrotta

Reply from Locauto Group - Napoli Fuorigrotta
Having read some of the bad reviews, we were a bit reluctant to rent from this company. We took a chance and we are glad we did. Wonderful people!

Reply from Locauto Group - Napoli Fuorigrotta
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