The assistant at Pisa airport was excellent. She was extremely helpful and spoke English. However the drop off at Milan was challenging as we could not find the entrance. A map would be helpful, as... See more
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Excellent experience with the car rental! The car was clean, comfortable, and in great condition. The service was professional, friendly, and everything went smoothly from start to finish. The whole p... See more
Company replied
⭐️⭐️⭐️⭐️⭐️ A flawless car rental experience in Pisa Renting with Locauto was genuinely one of the best travel decisions I made during my stay in Pisa. From the moment I arrived, their team... See more
Company replied
We had a great experience renting the car! The pick-up process was very easy and smooth, and Simona was exceptionally kind, friendly, and helpful. She gave us useful advice and clear explanations to m... See more
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Pisa Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020421. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio.
Contact info
Piazzale Mario Cobianchi SNC, 56121, Pisa, Pisa / Toscana, Italy
- +39 0243020421
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4.7
Excellent
4K reviews
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The process was relatively smooth
The process was relatively smooth, could have done with a shuttle bus being more visible at the airport as this wasn't obvious but it is only a 5-10 minute walk around the corner. I find it frustrating to be offered further insurance that is @£300 on pick up when you have already paid to take out top up insurance with the rental company as this always leaves me wondering what I've missed and what am I actually going to be covered for in the event of a problem.
On handover of the car the chap appeared irritable and was a little abrupt with my Husband as wanted us to hear about all the scratches and dents and how this would impact us if we had any further scratches, slightly off-putting when you've just arrived in another Country. I did not enjoy this part. However, the car was brilliant, had no issues with it and handing over the car couldn't have been more straightforward. The lady who did the check over was thorough, fast and friendly, exactly what you need when returning a hire car.
September 6, 2026
Reply from Locauto Group - Pisa Aeroporto
Dear A King,thank you for taking the time to write this review.
We are glad to hear that the car return process went smoothly and met your expectations!
We sincerely apologize for the inconvenience and frustration you experienced during pick-up. Please note that insurance coverage purchased directly through a third-party broker is a separate agreement between you and the broker, so it is not visible in our direct rental system. Our team is trained to explain what is included in our direct contract so you can make an informed choice, but adding extra protection with us is always completely optional.
We also apologize that our staff member's attitude at collection fell short of expectations. We take your comments seriously and will use them to improve our customer service and communication moving forward. We hope to welcome you back for a better experience in the future!
Elisa
We have a very good experience with…
We have a very good experience with Locauto for Many years.
September 5, 2026
Reply from Locauto Group - Pisa Aeroporto
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Had great service
Had great service, was upgraded for a reasonable price. Extended stay due to flight cancellation. Easy and accomodating, no issues and no deposit needed. Will be using again for sure.
September 11, 2026
Reply from Locauto Group - Pisa Aeroporto
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Reply from Locauto Group - Pisa Aeroporto
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
Excellent services
Excellent services. Good customer support and very clear instructions. I would rent a car again with Locauto!
September 4, 2026
Reply from Locauto Group - Pisa Aeroporto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Highly recommend
The car went great, the staff was nice and the price is fair, just a 5/5 experience
September 11, 2026
Reply from Locauto Group - Pisa Aeroporto
That's great to hear! See you soon, Angelo
Super service (which is standard 😊) at…
Super service (which is standard 😊) at Locauto Pisa Airport. I’d never go to another company in Tuscany as Locauto is definitely the best; no nonsense, no hidden fees and fabulous service from staff at the office at Pisa AirPort from start to finish
September 10, 2026
Reply from Locauto Group - Pisa Aeroporto
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
We returned a car to Venice Airport
We returned a car to Venice Airport, the car was checked by a person that worked for Locauto and paperwork for returning the vehicle signed off all okay only to be then have our credit card charged 400 Euro with no explanation. That is not acceptable, have one of your representatives call me to discuss this. It’s impossible to speak to anyone, their website also bounced my email so go figure.
Hi Chiara
The link you have given me below doesn't work, and I would have thought that providing a service would mean you reaching out to me, so if there is any care factor, send me an email and provide the information as to why I was charged 400 Euro after I returned the vehicle to Marco Polo Airport in Venice and your representative had told me the car was fine and I signed the document he had provided. I look forward to your email.
September 1, 2026
Reply from Locauto Group - Pisa Aeroporto
Dear George,thank you for your review.
We sincerely apologize for the frustration this situation has caused.
We would like to clarify that our staff requested your signature during the vehicle inspection at the time of drop-off to acknowledge the condition of the car. If you have not received the final documents detailing the reason for the charge, please reach out to our customer service team by clicking here: https://portale.locautorent.com/websitecs/cs-home.aspx. They will be able to provide you with all the necessary information, including the relevant photos and documentation.
Thank you for your patience as we work to resolve this matter.
Chiara
Reply from Locauto Group - Pisa Aeroporto
Thank you for your feedback! Fausto
Reply from Locauto Group - Pisa Aeroporto
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
The perfect rental at Pisa airport
The staff were very helpful and professional. I’ve received a little bigger car than proposed one during booking process, so our journey was more comfortable. The visual and technical condition was perfect. There were no problems to find rental property as shuffle bus from airport terminal was on service. The only one disadvantage was the time of pickup of the car but this is well known issue of nearly every car rental.
September 4, 2026
Reply from Locauto Group - Pisa Aeroporto
Thank you for your feedback! Fausto
Recommended for car hire
Quick and easy rental. Highly organized, and both pickup and return was smooth sailing. Highly recommended!
September 7, 2026
Reply from Locauto Group - Pisa Aeroporto
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Superb car rental experience at Pisa airport - can't fault it.
We have used Locauto at Pisa airport for several years. There is rarely more than one person in the queue at the rental desk, so quick to collect car and be on our way. There is no pressure to buy additional insurance cover or any extras.All the staff are very pleasant, efficient and speak good English. The cars are clean and in good condition.
September 6, 2026
Reply from Locauto Group - Pisa Aeroporto
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Reply from Locauto Group - Pisa Aeroporto
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Great, clean and efficient
Pick up and drop off were efficient. Car in great condition and clean.
September 6, 2026
Reply from Locauto Group - Pisa Aeroporto
Thank you for leaving us a positive review! See you soon, Enrico
Reply from Locauto Group - Pisa Aeroporto
Hey, thank you so much for your kind words. we hope to see you soon! Erika
Perfect and well organized
Pick up of rental car well organized (we were lucky not having a queue in the rental office).
Car in good technical shape (existing damages well documented in the car history) and clean (inside/outside).
Drop off quick and without discussions or handling problems within 15 minutes (we returned the car without damages caused by us). For our documentation we made a 360• video of the car.
Overall, perfect!
Staff friendly and polite.
Booking process via Booking.com easy.
Price fair enough compared to international rental car companies.
September 5, 2026
Reply from Locauto Group - Pisa Aeroporto
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Reply from Locauto Group - Pisa Aeroporto
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Excellent service
Excellent service. Highly recommended. Great cars. Friendly and helpful personnel. Excellent location. Very good prices.
September 4, 2026
Reply from Locauto Group - Pisa Aeroporto
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Reply from Locauto Group - Pisa Aeroporto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
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