From arriving at the desk to returning the car everything is perfect. The staff are friendly and professional. They don't hard sell upgrades or insurance. It's mentioned, once then move on. The car wa... See more
Company replied

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From arriving at the desk to returning the car everything is perfect. The staff are friendly and professional. They don't hard sell upgrades or insurance. It's mentioned, once then move on. The car wa... See more
Company replied
We were very skeptical considering some of the reviews. However, we were pleasently surprised! A smooth collection where we upgraded our car with ease and no pressure. No forced upselling of insurance... See more
Company replied
We had a very positive experience with Locauto during our trip to Italy. We picked up the car at Pisa Airport and returned it at Florence Airport, and the whole process was smooth from start to fi... See more
Company replied
Did plenty of research in advance due to so many poor car hire experiences across Europe. Whilst Locauto are not the cheapest available it is clear that the extra money is worth it for the pleasant ex... See more
Company replied
Presso l'ufficio Locauto Rent di Pisa Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020421. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio.
Piazzale Mario Cobianchi SNC, 56121, Pisa, Pisa / Toscana, Italy

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Easy and quick online booking. The staff was friendly. The car was clean and ready on time. It was an excellent experience.

Reply from Locauto Group - Pisa Aeroporto

Reply from Locauto Group - Pisa Aeroporto
From arriving at the desk to returning the car everything is perfect. The staff are friendly and professional. They don't hard sell upgrades or insurance. It's mentioned, once then move on. The car was fantastic and better than I had booked.

Reply from Locauto Group - Pisa Aeroporto
Very good from start to finish. Will use on repeat visits without hesitation.

Reply from Locauto Group - Pisa Aeroporto
The waiting time in both reception and the car park was minimal the staff were very pleasant.
One point I would like to make is that I asked for an Audi A5 and was given a VW TROC, so the guy in the car park said they only had the VW. No offence VW but I think Audi are better. Apart from that the car was fine so no complaints. I would use this company again.

Reply from Locauto Group - Pisa Aeroporto

Reply from Locauto Group - Pisa Aeroporto
Friendly staff with a simple collection and drop off process. Good car choice which was clean throughout.

Reply from Locauto Group - Pisa Aeroporto
Kind agent, the car was new and reliable. Everything was easy from pick up until return. Highly recommendable.

Reply from Locauto Group - Pisa Aeroporto
Great service, clear, too the point and very close by the airport. Bravo

Reply from Locauto Group - Pisa Aeroporto
The entire process of check-in and drop-off is quick and easy. A new car in excellent condition.

Reply from Locauto Group - Pisa Aeroporto
Was told I was too young to hire a car but paid a young driver fee, and then got told to pay extra and to keep the car I originally booked but initially said I was too young to have that car

Reply from Locauto Group - Pisa Aeroporto
Great people to work with very easy to pick your car up and the drop off …

Reply from Locauto Group - Pisa Aeroporto
Really good experience throughout the process.

Reply from Locauto Group - Pisa Aeroporto
1) rapid way to rent ,about 5 minuits , 2) front desk people nice and clear-open /3 correct about conditions ,rules and extra guarantee-not forced to do extra one,explans and the client choose

Reply from Locauto Group - Pisa Aeroporto

Reply from Locauto Group - Pisa Aeroporto
Everything was good. Car was nice and new. Staff was good. But you should to explain more about insurence rules. I have to paid for insures for two time, first when i am book the car (from discovered cars) and when second time in your offise because you said that you couldin't see the insures

Reply from Locauto Group - Pisa Aeroporto
Friendly Staff quick help at the desk.
great looking and clean car.
clean intake and honest mentioning of previous damage on the car.
second time we rented a car from this company in Pisa and twice a very good service.
would go to the the next time again.

Reply from Locauto Group - Pisa Aeroporto
Everything was clear enough and the value was ok!!

Reply from Locauto Group - Pisa Aeroporto
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