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Locauto Group - Pisa Aeroporto Reviews 

4,371
•
TrustScore 4.5 out of 5

4.7

Piazzale Mario Cobianchi SNC, 56121 Pisa, Pisa / Toscana, IT

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See what reviewers are saying

Rated 4 out of 5 stars

The assistant at Pisa airport was excellent. She was extremely helpful and spoke English. However the drop off at Milan was challenging as we could not find the entrance. A map would be helpful, as... See more

Company replied

Rated 5 out of 5 stars

Excellent experience with the car rental! The car was clean, comfortable, and in great condition. The service was professional, friendly, and everything went smoothly from start to finish. The whole p... See more

Rated 5 out of 5 stars

We had a great experience renting the car! The pick-up process was very easy and smooth, and Simona was exceptionally kind, friendly, and helpful. She gave us useful advice and clear explanations to m... See more

Company replied

Rated 5 out of 5 stars

Really quick and helpful service after we were let down very badly with a car booked months before from Ecovia (never use Ecovia, they are simply awful!). Highly recommend Locauto at Pisa airport.

Company replied


Company details

  1. Car Rental Agency
  2. also in
  3. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Pisa Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020421. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio.


Contact info

  • Piazzale Mario Cobianchi SNC, 56121, Pisa, Pisa / Toscana, Italy

  • +39 0243020421
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4.7

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TrustScore 4.5 out of 5

4K reviews

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4.7

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(4,371)

61,168 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent experience with the car…

Excellent experience with the car rental! The car was clean, comfortable, and in great condition. The service was professional, friendly, and everything went smoothly from start to finish. The whole process was easy and stress-free. Highly recommend this company to anyone looking to rent a car. I would definitely rent from them again!

October 23, 2026
Rated 5 out of 5 stars

It is now the second time i choose this…

It is now the second time i choose this company. Very good prices, cars are always almost new and as an added bonus both times they made me a free updgrade of the car

October 16, 2026
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Reply from Locauto Group - Pisa Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 4 out of 5 stars

The assistant at Pisa airport was…

The assistant at Pisa airport was excellent. She was extremely helpful and spoke English.

However the drop off at Milan was challenging as we could not find the entrance. A map would be helpful, as we were unsure where we were going, we ended up going into the multi story car park and then having to pay 10 euros to exit.

October 12, 2026
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Reply from Locauto Group - Pisa Aeroporto

Dear Jonathan,thank you for your review.
We are delighted to hear that our colleague at Pisa Airport provided excellent service and made your rental experience smooth. We will be sure to pass along your kind words to her!

On the other hand, we sincerely apologize for the difficulty you experienced during the drop-off in Milan. Navigating airport car parks can indeed be tricky, and we deeply regret that you ended up paying an unnecessary €10 exit fee. We are currently working on improving our return instructions to ensure a stress-free return process for all our customers.

We hope to welcome you again on your next journey!

Elisa

Rated 5 out of 5 stars

Very quick

Very quick, no fuss, and friendly.
Highly recommend

October 20, 2026
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Reply from Locauto Group - Pisa Aeroporto

Many thanks, see you soon! Erika

Rated 2 out of 5 stars

Very disappointing experience with…

Very disappointing experience with Locauto. We booked a car through DiscoverCars, including insurance, but when we arrived at the airport, the staff refused to accept our insurance simply because it had not been purchased directly through Locauto.

The employee was extremely rude and unprofessional. Instead of providing the car we had booked, they tried to push us into upgrading to a more expensive vehicle and attempted to sell us an insurance package costing an outrageous €1,800 for just three days.

We felt pressured rather than helped. This experience left us with the impression that the company was more interested in selling overpriced extras than providing the service we had booked.

I would not recommend Locauto based on this experience. Be very careful when booking through a third-party website, and make sure you fully understand the insurance and deposit requirements before arriving at the counter.

October 20, 2026
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Reply from Locauto Group - Pisa Aeroporto

Dear Romeo, Thank you for sharing your feedback. We are sincerely sorry that you had the impression of being pressured into purchasing additional services.

Our staff is trained to clearly explain the terms and conditions of the rental, including coverage options and deposit requirements, but the decision to purchase any extra coverage always rests entirely with the customer.

We would like to clarify that protection packages purchased through third-party brokers represent an agreement strictly between the broker and the customer. As a separate entity, Locauto has no visibility into or involvement with third-party policies.
We take your feedback regarding our staff's attitude very seriously and will use it to improve our communication and ensure our counter interactions remain helpful and respectful.

We hope to have another opportunity in the future to regain your trust and provide you with a better experience.

Chiara

Rated 5 out of 5 stars

fast and uncomplicated process

fast and uncomplicated process. The rented car was in perfect condition. Also the car return was very smooth. Very kind staff.

October 12, 2026
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Reply from Locauto Group - Pisa Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 4 out of 5 stars

Quick and efficient Pickup and return

Quick and efficient Pickup and return. Friendly people. A bit pricy, but would use them again for sure.

October 18, 2026
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Reply from Locauto Group - Pisa Aeroporto

Dear Jeppe, Thank you for the review! We're delighted that you enjoyed our service and customer care. We appreciate your feedback about the car and hope to see you again on your next trip.
Elisa

Rated 5 out of 5 stars

Guys were great

Guys were great. Gave me a couple of options to upgrade which I was very happy with.

Also forgot a backpack in the car and they responded right away to advise they have secured it for me.

Excellent service and I will definitely be using them again

October 16, 2026
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Reply from Locauto Group - Pisa Aeroporto

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 5 out of 5 stars

Easy pick up with no pressure selling

Easy pick up with no pressure selling.
Straightforward return in great Milan airport location and no issues.
Decent car in good and clean condition.

October 17, 2026
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Reply from Locauto Group - Pisa Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

I had a very lovely time in Italy…

I had a very lovely time in Italy driving a fiat panda. The price was very reasonable and Giada at Pisa airport who served me was extremely kind and helpful. She also responded to my email very quickly when I had a query during my trip

October 12, 2026
Unprompted review
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Reply from Locauto Group - Pisa Aeroporto

We are so happy about your all-out stressless experience. Lucrezia

Rated 5 out of 5 stars

The process was seamless

The process was seamless, fast pick-up, fast drop-off, good communication, everything was transparent, the company didn't try to penny pinch me, I was also offered a good deal on gas.

October 15, 2026
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Reply from Locauto Group - Pisa Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Good experience at LocautoRent - Pisa airport

easy access from the Airport, easy check in when you use Mylocauto check in feature - good experience and service at pick/return of the car

October 11, 2026
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Reply from Locauto Group - Pisa Aeroporto

Hello, so glad you enjoyed the trip with us, Fabio

Rated 5 out of 5 stars

Very fast pick up and drop off

Very fast pick up and drop off!
No hidden prices, no deposit! It was super easy

October 12, 2026
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Reply from Locauto Group - Pisa Aeroporto

Thank you for your feedback! Fausto

Rated 5 out of 5 stars

Really quick and helpful service after…

Really quick and helpful service after we were let down very badly with a car booked months before from Ecovia (never use Ecovia, they are simply awful!). Highly recommend Locauto at Pisa airport.

October 12, 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 5 out of 5 stars

Good cervice, recomend

Excellent service, quick pickup, and a good fuel policy. I was offered a better car than the one I had booked, for the same price. The car was in excellent condition with a clean interior. Dropping the car off at a different airport went smoothly, with a quick inspection and assessment. I recommend this car rental company.

October 11, 2026
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Reply from Locauto Group - Pisa Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Smooth rental process and flawless car

Great experience with our rental from Pisa Airport! The car was brand new, extremely clean, and very fuel-efficient. It made our trip very smooth and comfortable. Highly recommended!

October 6, 2026
Locauto Group - Pisa Aeroporto logo

Reply from Locauto Group - Pisa Aeroporto

We are so happy about your all-out stressless experience. Lucrezia

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