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Locauto Group - Pisa Aeroporto Reviews 

4,178
TrustScore 4.5 out of 5

4.7

Piazzale Mario Cobianchi SNC, 56121 Pisa, Pisa / Toscana, IT


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See what reviewers are saying

Rated 5 out of 5 stars

From arriving at the desk to returning the car everything is perfect. The staff are friendly and professional. They don't hard sell upgrades or insurance. It's mentioned, once then move on. The car wa... See more

Company replied

Rated 5 out of 5 stars

We were very skeptical considering some of the reviews. However, we were pleasently surprised! A smooth collection where we upgraded our car with ease and no pressure. No forced upselling of insurance... See more

Company replied

Rated 5 out of 5 stars

We had a very positive experience with Locauto during our trip to Italy. We picked up the car at Pisa Airport and returned it at Florence Airport, and the whole process was smooth from start to fi... See more

Company replied

Rated 5 out of 5 stars

Did plenty of research in advance due to so many poor car hire experiences across Europe. Whilst Locauto are not the cheapest available it is clear that the extra money is worth it for the pleasant ex... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Pisa Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020421. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio.


Contact info

  • Piazzale Mario Cobianchi SNC, 56121, Pisa, Pisa / Toscana, Italy

  • +39 0243020421
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4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.7

All reviews

(4,178)

63,412 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy and quick online booking

Easy and quick online booking. The staff was friendly. The car was clean and ready on time. It was an excellent experience.

August 24, 2026
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Reply from Locauto Group - Pisa Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Very straight forward

Very straight forward, friendly service.

August 30, 2026
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Reply from Locauto Group - Pisa Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Quality, friendly and professional

From arriving at the desk to returning the car everything is perfect. The staff are friendly and professional. They don't hard sell upgrades or insurance. It's mentioned, once then move on. The car was fantastic and better than I had booked.

August 23, 2026
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Reply from Locauto Group - Pisa Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

Very good from start to finish

Very good from start to finish. Will use on repeat visits without hesitation.

August 23, 2026
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Reply from Locauto Group - Pisa Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

First time driving in Italy.

The waiting time in both reception and the car park was minimal the staff were very pleasant.
One point I would like to make is that I asked for an Audi A5 and was given a VW TROC, so the guy in the car park said they only had the VW. No offence VW but I think Audi are better. Apart from that the car was fine so no complaints. I would use this company again.

August 29, 2026
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Reply from Locauto Group - Pisa Aeroporto

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

Ease of booking

Ease of booking, late model car, excellent price, no queue

August 29, 2026
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Reply from Locauto Group - Pisa Aeroporto

We are so happy about your all-out stressless experience. Lucrezia

Rated 5 out of 5 stars

Friendly staff…

Friendly staff with a simple collection and drop off process. Good car choice which was clean throughout.

August 27, 2026
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Reply from Locauto Group - Pisa Aeroporto

Thank you for the great review! Stefania

Rated 5 out of 5 stars

Recommendable

Kind agent, the car was new and reliable. Everything was easy from pick up until return. Highly recommendable.

August 27, 2026
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Reply from Locauto Group - Pisa Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 5 out of 5 stars

Great service

Great service, clear, too the point and very close by the airport. Bravo

August 19, 2026
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Reply from Locauto Group - Pisa Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

Super

The entire process of check-in and drop-off is quick and easy. A new car in excellent condition.

August 26, 2026
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Reply from Locauto Group - Pisa Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 1 out of 5 stars

Was told I was too young to hire a car…

Was told I was too young to hire a car but paid a young driver fee, and then got told to pay extra and to keep the car I originally booked but initially said I was too young to have that car

August 19, 2026
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Reply from Locauto Group - Pisa Aeroporto

Dear Adam,thank you for your review and giving us the opportunity to explain.
We are deeply sorry for your experience and for the lack of a clear, exhaustive explanation at the desk.
We would like to clarify that for drivers under 25 years of age, a Young Driver daily fee is required; however, paying this fee does not grant access to all vehicle categories. In accordance with our insurance policies, certain vehicle categories are strictly restricted by age.

Our team updated your agreement to assign a vehicle category permitted for young drivers.
Please rest assured that this is purely an insurance requirement and is in no way a reflection of your driving skills.

If you need any further clarification or assistance regarding your contract, please do not hesitate to contact our Customer Service team at the following link: https://portale.locautorent.com/websitecs/cs-home.aspx

We hope to welcome you back for a smoother experience next time.

Elisa

Rated 5 out of 5 stars

extra guarantee-not forced to do

1) rapid way to rent ,about 5 minuits , 2) front desk people nice and clear-open /3 correct about conditions ,rules and extra guarantee-not forced to do extra one,explans and the client choose

August 22, 2026
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Reply from Locauto Group - Pisa Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 5 out of 5 stars

August hire car Italy

Very helpful staff. Everything went as planned.

August 16, 2026
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Reply from Locauto Group - Pisa Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

Everything was good

Everything was good. Car was nice and new. Staff was good. But you should to explain more about insurence rules. I have to paid for insures for two time, first when i am book the car (from discovered cars) and when second time in your offise because you said that you couldin't see the insures

August 23, 2026
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Reply from Locauto Group - Pisa Aeroporto

That's great to hear! See you soon, Angelo

Rated 5 out of 5 stars

Friendly Staff quick help at the desk.

Friendly Staff quick help at the desk.
great looking and clean car.
clean intake and honest mentioning of previous damage on the car.
second time we rented a car from this company in Pisa and twice a very good service.
would go to the the next time again.

August 14, 2026
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Reply from Locauto Group - Pisa Aeroporto

Super feedback, thank you very much! See you soon onboard again with us. Fabio

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