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Locauto Group - Torino Porta Nuova Reviews 

294
TrustScore 4.5 out of 5

4.6

Via Giovanni Camerana 3/B, 10128 Torino, Piemonte, IT


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See what reviewers are saying

Rated 5 out of 5 stars

The guy at the counter did everything he could and more to help us. Professional, kind, patient. 10/10. An idea: when returning the car in a different city you should give the address of the returni... See more

Company replied

Rated 4 out of 5 stars

best experience renting a car in italy in years of doing so its always a problem and this was easy and they were so chilled and kind!!! WOW so impressed!

Company replied

Rated 5 out of 5 stars

I booked the car through the company’s website while I was at the hotel. The next day, when I went to pick it up, I made the mistake of following the address for the parking area instead of th... See more

Company replied

Rated 5 out of 5 stars

My experience was perfect at Locauto. At the pick-up, I was accompanied to the car by a store employee, so we could assess the condition of the car together. During this process, he answered many q... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Via Giovanni Camerana, 3b a Torino, potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E' possibile riconsegnare fuori orario previo accordo con l'Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0115629488 Risparmia tempo ed evita code con lo Smart Check-In: il noleggio veloce e sicuro.


Contact info

  • Via Giovanni Camerana 3/B, 10128, Torino, Piemonte, Italy

  • +39 0115629488
Promotion box for Locauto Group - Torino Porta Nuova

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4.6

Excellent

TrustScore 4.5 out of 5

294 reviews

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4.6

All reviews

(294)

59,100 reviews in the last 12 months

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Rated 4 out of 5 stars
Locauto Group - Torino Porta Nuova logo

Reply from Locauto Group - Torino Porta Nuova

Hello Ilkka, thank you for sharing your experience with Locauto. We sincerely apologize that the cleanliness of your vehicle did not meet your expectations. We deeply appreciate your feedback, as it allows us to address this issue directly and continue improving our service.

Anna

Rated 5 out of 5 stars

Easy check in/out

Easy check in/out, and super helpful staff

June 28, 2026
Locauto Group - Torino Porta Nuova logo

Reply from Locauto Group - Torino Porta Nuova

We are so happy about your all-out stressless experience. Lucrezia

Rated 4 out of 5 stars

best experience renting a car in italy…

best experience renting a car in italy in years of doing so its always a problem and this was easy and they were so chilled and kind!!! WOW so impressed!

June 24, 2026
Locauto Group - Torino Porta Nuova logo

Reply from Locauto Group - Torino Porta Nuova

Dear Sandra,thank you for your jìkind review.
We are thrilled that you enjoyed our easy and kind service.
We look forward to welcoming you back and earning a 5-star rating next time.
Elisa

Rated 5 out of 5 stars

Very efficient and knowledgable…

Very efficient and knowledgable staff/service!

June 12, 2026
Locauto Group - Torino Porta Nuova logo

Reply from Locauto Group - Torino Porta Nuova

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

The guy at the counter did everything…

The guy at the counter did everything he could and more to help us. Professional, kind, patient. 10/10.
An idea: when returning the car in a different city you should give the address of the returning station to save a lot of hustle.

June 7, 2026
Locauto Group - Torino Porta Nuova logo

Reply from Locauto Group - Torino Porta Nuova

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

Easy check in and return

Easy check in and return

May 19, 2026
Locauto Group - Torino Porta Nuova logo

Reply from Locauto Group - Torino Porta Nuova

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 4 out of 5 stars

Disponibili a trovarmi un auto all…

Disponibili a trovarmi un auto all ultimo momento

May 19, 2026
Locauto Group - Torino Porta Nuova logo

Reply from Locauto Group - Torino Porta Nuova

Ciao Silvia,grazie per la tua recensione.Siamo molto contenti che siamo riusciti ad aiutarti. Ci auguriamo di rivederti presto.Chiara

Rated 5 out of 5 stars

Everything went well

April 24, 2026
Locauto Group - Torino Porta Nuova logo

Reply from Locauto Group - Torino Porta Nuova

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

Friendly service

They are very friendly and a fast and cordial service. Collection and delivery is very easy

May 1, 2026
Locauto Group - Torino Porta Nuova logo

Reply from Locauto Group - Torino Porta Nuova

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 5 out of 5 stars

The rental process was smooth and easy…

The rental process was smooth and easy to follow. Torino personnel was very helpful and understood the needs we have.
Cars they have there are new and easy to drive.

January 10, 2026
Locauto Group - Torino Porta Nuova logo

Reply from Locauto Group - Torino Porta Nuova

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

Care free rent a car

I rented a car for a day. It was care free. They didn't pursue me for buying insurance and the deposit was 1 cent.

December 30, 2025
Locauto Group - Torino Porta Nuova logo

Reply from Locauto Group - Torino Porta Nuova

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 5 out of 5 stars

Best cars and service

Best cars and service

December 14, 2025
Locauto Group - Torino Porta Nuova logo

Reply from Locauto Group - Torino Porta Nuova

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Good and clean car

Recommend and I would like to rent again

December 10, 2025
Locauto Group - Torino Porta Nuova logo

Reply from Locauto Group - Torino Porta Nuova

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

wonderful helpful gentle assistant @…

wonderful helpful gentle assistant @ Locauto Torino Porta Nuova

December 4, 2025
Locauto Group - Torino Porta Nuova logo

Reply from Locauto Group - Torino Porta Nuova

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

I booked the car through the company’s…



I booked the car through the company’s website while I was at the hotel.
The next day, when I went to pick it up, I made the mistake of following the address for the parking area instead of the correct pickup location at the offices.
The gentleman who cleans and checks the cars helped me and took me to the right place where I should have gone from the beginning.
A big thank you to him, as well as to the staff at the offices, because otherwise I would have gotten lost—it was my first time in Italy.
I would highly recommend them.

November 27, 2025
Locauto Group - Torino Porta Nuova logo

Reply from Locauto Group - Torino Porta Nuova

We're happy to hear you had a great time in Italy. See you soon, Ginevra

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