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Locauto Group - Treviso Aeroporto Reviews 

2,525
TrustScore 4.5 out of 5

4.7

Via Noalese, 63, 31100 Treviso, Treviso / Veneto, IT


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See what reviewers are saying

Rated 5 out of 5 stars

I booked the car online and paid in advance. Made a mistake when entering my email address, but that did not become a reason to ruin my trip. Once I got in touch with the company, the issue was resolv... See more

Company replied

Rated 5 out of 5 stars

Quick check in and check out, car availability as reserved, very clean and and almost new. Nice staff, good and convenient experience.

Company replied

Rated 5 out of 5 stars

I called the company when my flight to the airport looks delayed. The male on the phone kindly shared us some alternatives as well as to wait for our flight arrival (with additional fee). The flight w... See more

Company replied

Rated 5 out of 5 stars

I booked the car direct from the airport with no booking before. Ramona the receptionist at the Treviso airport office was very nice and helpful. Ramona explained everything for us and she was very ni... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Treviso Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0422433834. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.


Contact info

  • Via Noalese, 63, 31100, Treviso, Treviso / Veneto, Italy

  • +39 0422433834
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4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.7

All reviews

(2,525)

61,580 reviews in the last 12 months

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Rated 5 out of 5 stars

Everything ok

February 3, 2026
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Reply from Locauto Group - Treviso Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Ponctuality

Ponctuality, good service
A good experience.

January 27, 2026
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Reply from Locauto Group - Treviso Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 3 out of 5 stars

Very poor and slow service at the…

Very poor and slow service at the counter at Venice Treviso Airport. A queue of 5 people in 2 hours.

February 2, 2026
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Reply from Locauto Group - Treviso Aeroporto

Thank you Piotr for bringing this matter to our attention. We have sent your review to competent department. We hope to see you again.

Mauro

Rated 2 out of 5 stars

not so good

Advertised Toyota Aygo turned into Fiat Panda - multiple scratches on every side.
Advertised tire chains turned into tire socks - pretty useless in Dolomites.
Summer tires in winter.
At the car return a Locauto rep tried to frame me in a few scratches but ultimately he gave up.
The positive - smart checkin works really good and fast.

January 30, 2026
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Reply from Locauto Group - Treviso Aeroporto

Hi Piotr, thank you for your feedback and for using our smart check-in system, which really helps to speed up the process at the counter. During the winter season Locauto provides snow chains and snow socks for free. If available, winter tyres are payable at the counter.
Your review will for sure help us to improve our service level.

Martina

Rated 5 out of 5 stars

Very good service

Excelent service, great car, I’ve just had some issues because of the snow but the car was perfect. Low prices.

February 1, 2026
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Reply from Locauto Group - Treviso Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

The reception at the Treviso airport…

The reception at the Treviso airport desk by Luca F was excellent from the very beginning. That is very important because he was the face of the company.
I had booked a car with winter tyres as I was going skiing in the Dolomites. Luca suggested I upgrade by paying a difference and take a 4x4 SUV, which I finally accepted. It was really good advice and a good decision. We had several days of snowfall and the accommodation we rented was up a hill.
We will repeat!
Thank you Luca F. !

January 23, 2026
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Reply from Locauto Group - Treviso Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 1 out of 5 stars

Winter tyres and chains

I booked winter tyres (51eur extra charge) and chains as I went for a holiday in the mountains. I got summer tyres and chains - the employee said upon pickup the tyres are all season (they were not). When it started to snow I tried to put on the chains and it turned out they were the wrong size - up to R16 and the tyres were R17. As a result I wasted 1,5 days of holiday as I had to wait in the hotel for the snow to stop and the roads to be cleaned. On top of that the next day I had to drive through snowy roads down to the valley, I returned to Treviso to get good chains from Locauto. The person confirmed my tyres were summer ones and changed my chains to the good size, saying they don't have cars with winter tyres atm and that I should write a complaint. The next days I had to mount the chains in the night and in the mud in order to be able to continue my plans. Upon dropoff at Bergamo the employee told me to write a complaint by email to customer service. I have still not received an answer after 5 days. I would like AT THE VERY LEAST my money back for the extra winter charge. The company should be better prepared for winter, I did not rent a car in Sicily and the mountains are nearby.

January 29, 2026
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Reply from Locauto Group - Treviso Aeroporto

Thank you for your message. We'll investigate through our customer center.
Thank you,

Rebecca

Rated 5 out of 5 stars

Great

Great, kind staff, easy check in and check out (maybe pick up car place a bit far)

January 12, 2026
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Reply from Locauto Group - Treviso Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 4 out of 5 stars

Decent price for a good car

Decent price for a good car. Pickup was bit time consuming with lot of process which can be fastened. Drop off was quick and easy. Overall a good experience

January 26, 2026
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Reply from Locauto Group - Treviso Aeroporto

Thank you for taking the time to send your review of your rental experience, Jain. We hope to see you for your next rental soon
Anna

Rated 5 out of 5 stars

Great car (brand new) and a smooth…

Great car (brand new) and a smooth service of pick up and drop off.

Highly recommend to do online check in to avoid ques in the terminal. You will just go to the car park and pick your key.

January 26, 2026
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Reply from Locauto Group - Treviso Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

Nice service

January 25, 2026
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Reply from Locauto Group - Treviso Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Excellent car rental service

Excellent car rental service. The staff speaks English and is very supportive.

January 18, 2026
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Reply from Locauto Group - Treviso Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

Excellent service

Excellent service. Nice people, friendly and helpfull. Very good car (vw t-rok under 15000 mileage)

January 23, 2026
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Reply from Locauto Group - Treviso Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 1 out of 5 stars

Disaster

I stay 2 hours to pick up the car, in the middle of winter you don t have winter tyres. I book a big car and i receved a small car.

January 18, 2026
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Reply from Locauto Group - Treviso Aeroporto

We are sorry to read your negative feedback Mihail. We would like to confirm you that the vehicle assigned to you belongs to the same category you chose during booking process. Unfortunately, it is not possible to choose the specific model and it depends on the availability. Locauto provides snow chains at the rental rate during the winter season at no additional cost. Please ask our staff for more information about winter tires.

Amanda

Rated 5 out of 5 stars

Good value for money, easy and fast process

Good value for money, easy and fast process.
I would recommend having a couple of options for insurance at the desk, a full one and a cheap excess reduction.
They had a one covering tires/frontscreen but it was too expensive to make sense.

January 17, 2026
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Reply from Locauto Group - Treviso Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

Very professional and friendly staff

Very professional and friendly staff, everything went smooth without pushy classic upsells you typically get with car rentals.

January 17, 2026
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Reply from Locauto Group - Treviso Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

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