I booked the car online and paid in advance. Made a mistake when entering my email address, but that did not become a reason to ruin my trip. Once I got in touch with the company, the issue was resolv... See more
Company replied

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I booked the car online and paid in advance. Made a mistake when entering my email address, but that did not become a reason to ruin my trip. Once I got in touch with the company, the issue was resolv... See more
Company replied
Quick check in and check out, car availability as reserved, very clean and and almost new. Nice staff, good and convenient experience.
Company replied
I called the company when my flight to the airport looks delayed. The male on the phone kindly shared us some alternatives as well as to wait for our flight arrival (with additional fee). The flight w... See more
Company replied
I booked the car direct from the airport with no booking before. Ramona the receptionist at the Treviso airport office was very nice and helpful. Ramona explained everything for us and she was very ni... See more
Company replied
Presso l'ufficio Locauto Rent di Treviso Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0422433834. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
Via Noalese, 63, 31100, Treviso, Treviso / Veneto, Italy

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Reply from Locauto Group - Treviso Aeroporto
Very poor and slow service at the counter at Venice Treviso Airport. A queue of 5 people in 2 hours.

Reply from Locauto Group - Treviso Aeroporto
Advertised Toyota Aygo turned into Fiat Panda - multiple scratches on every side.
Advertised tire chains turned into tire socks - pretty useless in Dolomites.
Summer tires in winter.
At the car return a Locauto rep tried to frame me in a few scratches but ultimately he gave up.
The positive - smart checkin works really good and fast.

Reply from Locauto Group - Treviso Aeroporto
Excelent service, great car, I’ve just had some issues because of the snow but the car was perfect. Low prices.

Reply from Locauto Group - Treviso Aeroporto

Reply from Locauto Group - Treviso Aeroporto
the girl at the reception was very polite and kind. the guy who delivered and picked up the car was fast and precise. the car was great. thank you

Reply from Locauto Group - Treviso Aeroporto
The reception at the Treviso airport desk by Luca F was excellent from the very beginning. That is very important because he was the face of the company.
I had booked a car with winter tyres as I was going skiing in the Dolomites. Luca suggested I upgrade by paying a difference and take a 4x4 SUV, which I finally accepted. It was really good advice and a good decision. We had several days of snowfall and the accommodation we rented was up a hill.
We will repeat!
Thank you Luca F. !

Reply from Locauto Group - Treviso Aeroporto
I booked winter tyres (51eur extra charge) and chains as I went for a holiday in the mountains. I got summer tyres and chains - the employee said upon pickup the tyres are all season (they were not). When it started to snow I tried to put on the chains and it turned out they were the wrong size - up to R16 and the tyres were R17. As a result I wasted 1,5 days of holiday as I had to wait in the hotel for the snow to stop and the roads to be cleaned. On top of that the next day I had to drive through snowy roads down to the valley, I returned to Treviso to get good chains from Locauto. The person confirmed my tyres were summer ones and changed my chains to the good size, saying they don't have cars with winter tyres atm and that I should write a complaint. The next days I had to mount the chains in the night and in the mud in order to be able to continue my plans. Upon dropoff at Bergamo the employee told me to write a complaint by email to customer service. I have still not received an answer after 5 days. I would like AT THE VERY LEAST my money back for the extra winter charge. The company should be better prepared for winter, I did not rent a car in Sicily and the mountains are nearby.

Reply from Locauto Group - Treviso Aeroporto
Great, kind staff, easy check in and check out (maybe pick up car place a bit far)

Reply from Locauto Group - Treviso Aeroporto
Decent price for a good car. Pickup was bit time consuming with lot of process which can be fastened. Drop off was quick and easy. Overall a good experience

Reply from Locauto Group - Treviso Aeroporto
Great car (brand new) and a smooth service of pick up and drop off.
Highly recommend to do online check in to avoid ques in the terminal. You will just go to the car park and pick your key.

Reply from Locauto Group - Treviso Aeroporto
Excellent car rental service. The staff speaks English and is very supportive.

Reply from Locauto Group - Treviso Aeroporto
Excellent service. Nice people, friendly and helpfull. Very good car (vw t-rok under 15000 mileage)

Reply from Locauto Group - Treviso Aeroporto
I stay 2 hours to pick up the car, in the middle of winter you don t have winter tyres. I book a big car and i receved a small car.

Reply from Locauto Group - Treviso Aeroporto
Good value for money, easy and fast process.
I would recommend having a couple of options for insurance at the desk, a full one and a cheap excess reduction.
They had a one covering tires/frontscreen but it was too expensive to make sense.

Reply from Locauto Group - Treviso Aeroporto
Very professional and friendly staff, everything went smooth without pushy classic upsells you typically get with car rentals.

Reply from Locauto Group - Treviso Aeroporto
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