I found the company to be very friendly and helpful. They were great to deal with and made the choices to me clear and easy to understand. The lads at the pick up and collection points were very pleas... See more
Company replied

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I found the company to be very friendly and helpful. They were great to deal with and made the choices to me clear and easy to understand. The lads at the pick up and collection points were very pleas... See more
Company replied
Excellent pick up and drop off experience, no upsell attempts. Took 15 min to pick up the car at the airport and 5 min to drop off. The car was in good condition and didn't give us any troubles during... See more
Company replied
Locauto continues to be very competitive for renting a car in Italy and we do that ever 2 years. This is a local company and their cars are well maintained and very clean on pick up. The booking proce... See more
Company replied
They gave me the exact make of car I booked. Registration was quick. Many rental companies in Italy also require an international driver's license for Ukrainians. This company has plenty of our own. I... See more
Company replied
Presso l'ufficio Locauto Rent di Venezia Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020409. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Via Galileo Galilei, 30, 30030, Tessera, Venezia / Veneto, Italy

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I found the company to be very friendly and helpful. They were great to deal with and made the choices to me clear and easy to understand. The lads at the pick up and collection points were very pleasant and professional, they answered any questions that I may have had. I would recommend using the Locauto Group to anyone & I hope to hire from them again.

Reply from Locauto Group - Venezia Aeroporto
Awesome staff. Easy check in and drop off. Everyone was super helpful. Car was well cared for and overall very good experience.

Reply from Locauto Group - Venezia Aeroporto
This company, although cheap, will try scam you for money following the handing over of the car. For me personally, they tried to charge me €2 for fuel + a €55 refuelling fee even though I fully refuelled the vehicle before returning to the rental drop off. A few days later the company sent me a credit note for €600 as a result of “damages” to the vehicle. In this case, I only had the car for around 4 hours of driving and did not incur any damage. I would not recommend this company at all and have a had to block them from draining my card of any more money!! DO NOT USE
Car was clean and all in order
Staff very good and helpful
Booking very Goox

Reply from Locauto Group - Venezia Aeroporto

Reply from Locauto Group - Venezia Aeroporto
Quick release of vehicle so we could get on our way, quick return. Easy access at airport and petrol station close by for topping up the tank. No hassle at all.

Reply from Locauto Group - Venezia Aeroporto
Excellent pick up and drop off experience, no upsell attempts. Took 15 min to pick up the car at the airport and 5 min to drop off. The car was in good condition and didn't give us any troubles during the two weeks of rental. Will likely rent again from Locauto next time I am in Italy.

Reply from Locauto Group - Venezia Aeroporto

Reply from Locauto Group - Venezia Aeroporto
Locauto continues to be very competitive for renting a car in Italy and we do that ever 2 years. This is a local company and their cars are well maintained and very clean on pick up. The booking process is very easy and i have a choice of payment upfront or during pickup. On a drop off, staff are always very attending. This is definitely my preferred rental company.

Reply from Locauto Group - Venezia Aeroporto
All was fine until return of the car. The agent looked around, found a 1mm nick in a wheel rim and charged 130 Euros, only after asking if we'd taken photos. Very much like a make money scam. Terrible.

Reply from Locauto Group - Venezia Aeroporto

Reply from Locauto Group - Venezia Aeroporto
Excellent service with no issues. Cars in good cinditions and fast delivery.

Reply from Locauto Group - Venezia Aeroporto
Both checkin and checkout were simple, quick and trouble free with no long wait times. Absolutely no hassles.

Reply from Locauto Group - Venezia Aeroporto
They gave me the exact make of car I booked. Registration was quick. Many rental companies in Italy also require an international driver's license for Ukrainians. This company has plenty of our own. I recommend it. It's a good company.

Reply from Locauto Group - Venezia Aeroporto
The staff member was very professional, friendly, and accommodating, helping us in the best way she could. Booking was easy and fast.

Reply from Locauto Group - Venezia Aeroporto
Good!
Everything went normal.
Not the first time I rent with Locauto. Never had a problem.

Reply from Locauto Group - Venezia Aeroporto
The process was easy and the staff friendly. The car was great (brand new)

Reply from Locauto Group - Venezia Aeroporto
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