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Locauto Group - Venezia Aeroporto Reviews 

4,446
TrustScore 4.5 out of 5

4.6

Via Galileo Galilei, 30, 30030 Tessera, Venezia / Veneto, IT


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See what reviewers are saying

Rated 5 out of 5 stars

I found the company to be very friendly and helpful. They were great to deal with and made the choices to me clear and easy to understand. The lads at the pick up and collection points were very pleas... See more

Company replied

Rated 5 out of 5 stars

Excellent pick up and drop off experience, no upsell attempts. Took 15 min to pick up the car at the airport and 5 min to drop off. The car was in good condition and didn't give us any troubles during... See more

Company replied

Rated 5 out of 5 stars

Locauto continues to be very competitive for renting a car in Italy and we do that ever 2 years. This is a local company and their cars are well maintained and very clean on pick up. The booking proce... See more

Company replied

Rated 5 out of 5 stars

They gave me the exact make of car I booked. Registration was quick. Many rental companies in Italy also require an international driver's license for Ukrainians. This company has plenty of our own. I... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Venezia Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020409. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

  • Via Galileo Galilei, 30, 30030, Tessera, Venezia / Veneto, Italy

  • +39 0243020409
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4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.6

All reviews

(4,446)

59,558 reviews in the last 12 months

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Rated 5 out of 5 stars

Hired a car from Locauto Group

I found the company to be very friendly and helpful. They were great to deal with and made the choices to me clear and easy to understand. The lads at the pick up and collection points were very pleasant and professional, they answered any questions that I may have had. I would recommend using the Locauto Group to anyone & I hope to hire from them again.

September 7, 2026
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Reply from Locauto Group - Venezia Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Good and Honest service.

September 8, 2026
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Reply from Locauto Group - Venezia Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

Awesome staff and great service

Awesome staff. Easy check in and drop off. Everyone was super helpful. Car was well cared for and overall very good experience.

August 31, 2026
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Reply from Locauto Group - Venezia Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 1 out of 5 stars

DO NOT USE

This company, although cheap, will try scam you for money following the handing over of the car. For me personally, they tried to charge me €2 for fuel + a €55 refuelling fee even though I fully refuelled the vehicle before returning to the rental drop off. A few days later the company sent me a credit note for €600 as a result of “damages” to the vehicle. In this case, I only had the car for around 4 hours of driving and did not incur any damage. I would not recommend this company at all and have a had to block them from draining my card of any more money!! DO NOT USE

September 1, 2026
Rated 5 out of 5 stars

Car was clean and all in order

Car was clean and all in order
Staff very good and helpful
Booking very Goox

September 7, 2026
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Reply from Locauto Group - Venezia Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

No queues

No queues, nice car. No problems at return

August 31, 2026
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Reply from Locauto Group - Venezia Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 5 out of 5 stars

Quick and easy

Quick release of vehicle so we could get on our way, quick return. Easy access at airport and petrol station close by for topping up the tank. No hassle at all.

September 6, 2026
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Reply from Locauto Group - Venezia Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 5 out of 5 stars

Excellent pick up and drop off…

Excellent pick up and drop off experience, no upsell attempts. Took 15 min to pick up the car at the airport and 5 min to drop off. The car was in good condition and didn't give us any troubles during the two weeks of rental. Will likely rent again from Locauto next time I am in Italy.

September 5, 2026
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Reply from Locauto Group - Venezia Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Very convenient

Very convenient, no hassle and friendly staff with good information.

August 29, 2026
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Reply from Locauto Group - Venezia Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

Local and very competitive

Locauto continues to be very competitive for renting a car in Italy and we do that ever 2 years. This is a local company and their cars are well maintained and very clean on pick up. The booking process is very easy and i have a choice of payment upfront or during pickup. On a drop off, staff are always very attending. This is definitely my preferred rental company.

September 3, 2026
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Reply from Locauto Group - Venezia Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 1 out of 5 stars

All was fine until return of the car

All was fine until return of the car. The agent looked around, found a 1mm nick in a wheel rim and charged 130 Euros, only after asking if we'd taken photos. Very much like a make money scam. Terrible.

September 4, 2026
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Reply from Locauto Group - Venezia Aeroporto

Dear Roger,thank you for sharing your feedback. We are truly sorry that your overall experience was ruined by a damage charge at drop-off, and we are saddened to read that you perceived this as a "make money scam."
We would like to clarify why our agent asked if you had taken photos at the beginning of your rental. This question was actually asked to protect you: if you had photos showing that the damage was already there before you drove away, it would prove the damage was pre-existing, and you would not have been charged.

Furthermore, it is our policy to offer a joint vehicle inspection (a walk-around with one of our staff members) before you leave the parking area. This allows us to verify the car's condition together and immediately update the contract with any discrepancies you might notice.

Regarding the repair costs, our goal is maximum transparency. Our damage assessment procedures and the official damage price list are publicly available on our website at locautorent.com.

If you need any further clarification or wish to request the specific documentation regarding this charge, our Customer Service team is at your complete disposal to assist you by clicking here:https://portale.locautorent.com/websitecs/cs-home.aspx

We hope to have another opportunity to regain your trust.

Elisa

Rated 5 out of 5 stars

Both checkin and checkout were simple

Both checkin and checkout were simple, quick and trouble free with no long wait times. Absolutely no hassles.

September 2, 2026
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Reply from Locauto Group - Venezia Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

They gave me the exact make of car I…

They gave me the exact make of car I booked. Registration was quick. Many rental companies in Italy also require an international driver's license for Ukrainians. This company has plenty of our own. I recommend it. It's a good company.

August 29, 2026
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Reply from Locauto Group - Venezia Aeroporto

Hello, so glad you enjoyed the trip with us, Fabio

Rated 5 out of 5 stars

Great Staff & Service

The staff member was very professional, friendly, and accommodating, helping us in the best way she could. Booking was easy and fast.

August 26, 2026
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Reply from Locauto Group - Venezia Aeroporto

Many thanks, see you soon! Erika

Rated 5 out of 5 stars

Maybe the best rentacar?

Good!
Everything went normal.
Not the first time I rent with Locauto. Never had a problem.

July 26, 2026
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Reply from Locauto Group - Venezia Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

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