Locauto Group - Venezia Aeroporto Reviews 

It was horrible, long waiting then young girl who deal with us couldn’t understand There was struggle communication, the vehicle isn’t right then had to go back again miscommunication, she charged me twice over 800.00 then I had to cancel the whole thing and yet money wasn’t credited I had to contact my bank two weeks after that day

Very rude delivery person at car handing over.
Language in Italian in car, not everybody speak Italian, especially if booking in with an international driving licence
Please change language to English, or let worker ask you.
Car had lots of scraping mark on right rear side.
Not at all the way a rental should look for the amount paid.

No nonsense renting. Our reservation was dropped by a competitor for not having international license. Locauto accepted valid and current national license.

Very satisfied with the rental. The car was clean , in excellent condition , and had a full tank. Everything went smoothly , including the night return. The staff were helpful and professional. I would gladly useLocaauto again.

Alamo/Locauto's conduct throughout this rental was completely unacceptable and, in my opinion, misleading.

I specifically booked a Standard Station Wagon through Expedia and paid a significantly higher rental rate to ensure there would be sufficient space for our luggage and, most importantly, for my daughter to travel safely and comfortably.

Upon arrival, I was provided with a much lower vehicle category that was clearly not comparable to what I had reserved and paid for. The replacement vehicle did not have adequate cargo capacity, forcing us to place luggage inside the passenger compartment. As a result, my daughter had to travel in an unsafe and extremely uncomfortable position surrounded by luggage for much of our trip.

To make matters worse, the rental location refused to adjust the rental price to reflect the lower category of vehicle they actually provided. Instead, I was told that because the reservation had been made through Expedia, I needed to contact Expedia. When I contacted Expedia, they advised that they were unable to issue a refund because only the rental company could authorize the price adjustment.

As a result, I have been passed back and forth between Expedia and the rental company, with neither party taking responsibility for resolving an issue that was entirely outside my control.

I paid for a premium vehicle category but received a substantially inferior vehicle without any reduction in price. This is not only unfair, but it also compromised my family's comfort and safety.

I am requesting a full reimbursement of the price difference between the vehicle category I booked and the vehicle I actually received, along with appropriate compensation for the inconvenience, stress, and safety concerns caused by this experience.

super! I AM HAPPY

We had rented car for 8 days. Almost new car (Peugeot 2008, 3800km), short waiting (only 5min) and friendly customer service. It was then easy to find to Locauto (Car rentals, 3rd floor, outside). There we got our car quickly. And funny thing happened there: When the person responsible for giving the car noticed we were from Finland, he told that his name is Teuvo' (according to Teuvo Länsivuori - a famous Finnish motorcycle race driver). I believe Jarno Saarinen and Teuvo Länsivuori are quite known in Italy. Teuvo handled process quickly, 10 points!

Car was perfect for alps and also the return-process was quick and easy. No problems at all, everything fine. (Well, of course if you'll take the best insurance, that's costly, but that's your own choice).

I’ve got the car that I expected to get. The staff was friendly.
I should also mention that the car was left in a reverse gear on rental parking, that ALMOST caused accident at the beginning of the rental period. Fortunately I reacted quickly and managed to avoid it, but the situation was stressful.

No fuss rental service, great for visiting the dolomites. We were given an upgraded vehicle which was brand new with less than 1000kms.

Check in and check out was seamless and quick.

Easy to book...easy pick up....easy drop off...no hidden sneaky costs.

It was a good experience
Thank you for everything

new volvo xc40 was perfect! from venice to treviso checkout.
the best rental company.

I've tried a few other options, but Locauto is definitely my go-to option for Italy. Hopefully they're in more other countries. Will definitely always book with them in the future. Has always been an easy and smooth experience and transaction!

Smooth sailing all the way. I rented an SUV for two weeks. Cross border travel included. The vehicle was new and very comfortable. The staff were competent, efficient and a pleasure to deal with. Easy return to airport.No complications. Very happy with the service. 😃

Wasn’t the friendliest service, but it was fast, efficient and fair. The whole booking process, car collection, and car return was smooth, simple, and and stress free, and i didn't feel like they were trying to get more money out of me like a lot of car companies do. And finally car worked great. Would definitely recommend.

Friendly staff and good service, overall a very pleasant experience. Thank you.

The instructions on how to pick up and how to deliver could be better. But apart from that everything was good.

there is some dispointing for un flexable policy, it make its price is look good, but not as avis or sixt acctually.

Here is what happened: A month ago, I booked a car with Locauto online at a great price (about 80% of what other rental companies were charging). However, the booking was registered under my wife's driving licence. On the day of pick-up, since I was the one who was going to drive, we only prepared my driving licence and forgot to bring hers. The Locauto staff refused to release the car to us because of this. In the end, we had no choice but to rent a car right there on the spot at an incredibly extortionate and unreasonable price.
nlike other international rental companies that allow flexibility—such as modifying the main driver on the spot or adding a spouse—Locauto strictly insisted that the driver's license must match the original online registration exactly. They refused to make any adjustments, leaving us stranded. It feels like a policy designed to trap tourists who make an honest mistake, forcing them into paying extortionate walk-in rates. I highly recommend international travelers avoid them and pay a bit more for a company with reasonable customer service.