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Locauto Group - Verona Aeroporto Reviews 

2,826
TrustScore 4.5 out of 5

4.6

Villafranca Caselle di Sommacampagna, 37060 Verona, Verona / Veneto, IT


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See what reviewers are saying

Rated 5 out of 5 stars

Great experience! Everything went very smoothly and quickly. We received a beautiful, new and perfectly clean car. The whole rental process was easy and hassle-free, and everything was well organized.... See more

Company replied

Rated 5 out of 5 stars

Super friendly and quick service. The staff member was very kind, gave us an excellent introduction, and returning the car was absolutely hassle-free and quick. Everything was great overall.

Company replied

Rated 5 out of 5 stars

From start to finish the service we received was excellent. The booking process was easy, collection was smooth, the car was fine for what we needed - It was slightly smaller than what we had requeste... See more

Company replied

Rated 5 out of 5 stars

The lady who provided us with the cars at short notice was extremely helpful in providing us with two cars. We had booked two cars with another provider and because our plane had been delayed by storm... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Verona Aeroporto in via Aeroporto 5 di Sommacampagna potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0458600846. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.


Contact info

  • Villafranca Caselle di Sommacampagna, 37060, Verona, Verona / Veneto, Italy

  • +39 0458600846
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4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.6

All reviews

(2,826)

63,412 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience

Great experience! Everything went very smoothly and quickly. We received a beautiful, new and perfectly clean car. The whole rental process was easy and hassle-free, and everything was well organized. Very satisfied with the service! Would definitely recommend!

August 23, 2026
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Reply from Locauto Group - Verona Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

This Locauto rent went like dolce vita

Sometimes don’t read all the reviews and trust the process !
Everything went perfectly fine.
Quick delivery, good car, good service !
🤌🏼🤌🏼

August 22, 2026
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Reply from Locauto Group - Verona Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

Super friendly and quick service

Super friendly and quick service. The staff member was very kind, gave us an excellent introduction, and returning the car was absolutely hassle-free and quick. Everything was great overall.

August 25, 2026
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Reply from Locauto Group - Verona Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 4 out of 5 stars

Car hire from Locauto

Really good service from the lady we dealt with, only gripe was not getting the car we booked for fitting 3 large suitcases and 4 passengers ended up being supplied a car that could only fit 2 suitcases and only just fitted with a bit of persuasion, luckily had another vehicle in the party to take the other suitcase.

August 1, 2026
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Reply from Locauto Group - Verona Aeroporto

Dear Peter,thank you for sharing your feedback.
We are glad that you appreciated our helpful staff. WE would like to clarify that bookings are based on car categories rather than specific models; however, in your case, our team provided you with a complimentary upgrade. We apologize if the car did not meet your expectations this time.
We hope to welcome you back for a much better experience next time!

Elisa

Rated 5 out of 5 stars

Helpful staff

Helpful staff, clear documentation. Clean car. Will certainly use again

August 24, 2026
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Reply from Locauto Group - Verona Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 5 out of 5 stars

Smooth rental

It was very easy to rent a car! They also accepted my debit card as I forgot my credit card at home. The car Skoda was very good and clean. We had no issues at all. On return, we just parked the car, dropped the key in the letter box and that was it.
All you need is to fill the gas tank to full on return.

August 22, 2026
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Reply from Locauto Group - Verona Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

Good experience

Good customer experience

August 21, 2026
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Reply from Locauto Group - Verona Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

From start to finish the service we…

From start to finish the service we received was excellent. The booking process was easy, collection was smooth, the car was fine for what we needed - It was slightly smaller than what we had requested but it was ok. The staff were friendly and could speak good English which helps .

August 13, 2026
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Reply from Locauto Group - Verona Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 3 out of 5 stars

one person behind the counter is not enough.

we waited more than an hour to get the car.
one person behind the counter is not enough.
also, when we returned the car, i had to look for a parking space by myself. i parked in the "wrong" place and had to do it again, look for a spot for the car. it's not my job! it was annpying and took me about 30 minuts.
beside that, the car was great.

August 1, 2026
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Reply from Locauto Group - Verona Aeroporto

Dear Amir,thank you for sharing your experience with us. We are truly sorry for the long wait time at pickup and for the inconvenience you experienced during the car return.

During peak season and rush hours, traffic and high demand can make managing parking spaces smoothly quite challenging. However, we fully understand your frustration, and navigating the lot should never feel like your responsibility. We will share your feedback with our local team to improve our staffing and streamlining our drop-off procedures.

At the same time, we are glad to hear that you enjoyed the car itself. We appreciate your patience and hope to provide you with a much seamless experience on your next rental.

Elisa

Rated 5 out of 5 stars

Good service

Good Staff, clean car, perfect service

August 12, 2026
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Reply from Locauto Group - Verona Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 4 out of 5 stars

Very smooth drop off

Very smooth drop off. Pick up took about half an hour.
Friendly staff and car was OK.

August 9, 2026
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Reply from Locauto Group - Verona Aeroporto

Hello Simon! Thank you for choosing Locauto and taking the time to share your experience! We are thrilled to hear that our service met your expectations, and your feedback is incredibly valuable in helping us continuously improve.
Sara

Rated 1 out of 5 stars

The car was great

The car was great, the lady at collection was very helpful and everything was fine. A few days after drop off at Bergamo, I was provided with a bill of 184 euro for damages. We did not damage the car during the hire and it was signed off with their agent at drop off. I have emailed to explain that no evidence or information has been provided for the charge and there has been no response, just continued invoices being sent to my email.

August 1, 2026
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Reply from Locauto Group - Verona Aeroporto

Dear Andrew William,thank you for sharing your experince.
We are deeply sorry that your experience was ruined at the end for a damage.
Transparency is our goal, please do not hesitate to get in touch with our Customer Service by clicking here:https://portale.locautorent.com/websitecs/cs-home.aspx
Our team will provide you with all documentation and photos.
We hope to have another opportunity to regain your trust.

Elisa

Rated 5 out of 5 stars

Quick and courteous at the counter

Quick and courteous at the counter, car was clean and in perfect conditions, terms of the rental were very good. Will definitely rent from them again!

August 8, 2026
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Reply from Locauto Group - Verona Aeroporto

Many thanks, see you soon! Erika

Rated 4 out of 5 stars

Good service

Reasonably fast

August 2, 2026
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Reply from Locauto Group - Verona Aeroporto

Dear Chris,thank you for your feedback.
We are glad that you enjoyed our service and we look forward to welcoming you back in the future!
Elisa

Rated 5 out of 5 stars

Great car

Great car, friendly service

August 8, 2026
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Reply from Locauto Group - Verona Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 4 out of 5 stars

The experience of renting a car

The condition of the car is good. The experience of driving is great. On 30/7, we arrived at the service counter about 11 : 00am to pickup the car but the staff told us that our pickup time is 12 : 00 nn. So we needed to wait for one hour. I think that Locauto Group may prepare the car for clients in advance two hours.

August 6, 2026
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Reply from Locauto Group - Verona Aeroporto

Dear Yiu Chun ,thank you for sharing your experience.
We are glad that you enjoyed our car.
We apologize for the wait you experienced at pick-up. Unfortunately, during the peak season, we suggest that our customers respect their reservation time, as this helps us manage vehicle flow and avoid any waste of time.
Thank you for bringing this to our attention so we can improve our service.
We hope to welcome you back for a better experience in the future.

Elisa

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