Locauto Group - Verona Aeroporto Reviews 

Friendly staff and good fast paperwork.
Convienient, can recommend.
We were travelling around for 5 days.

Friendly service from the staff member, great car choices available at pick-up. Easy to pick-up and drop-off in different locations as the Locauto offices were located walking distance to airports.

Booking process and costs involved were transparent and clear. Super easy booking process and easy check in process to pick up the car. Cars are well
Maintained and almost feel like new. If the offered car has some issues, locauto does indeed inform you upfront during the check in process. I would definitely hire a car from them again when visiting Italy.

Car had numerous damage marks & dents..told to take videos of whole car ( in a poorly lit garage). Not a good start. Felt uncomfortable to sign to agree with all this damage. When I asked if there was a fuel station locally was merely told yes. ..no directions or map.
There was no water in the windscreen washers & wiper blades
Were very noisy ..needed replacing .I don't think the car had received any checks before pick up.
Struggled badly to locate any filling station for last fill..had to drive away from airport to fond one..very stressful. When I mentioned these things at drop off the Locauto rep just shrugged!
Overall quite a poor experience..would not use again!

Very good experience - smooth transition, and felt I was in good hands with an honest company

The women at the desk of Verona Airport Friday 3rd July was very professional !

Best described as excellent- car was clean, easy to find, and very polite return.

Staff and service were all good, but the car itself wasn’t. I ordered a ‘petrol’ vehicle of the smallest size, but got a brand new Fiat Panda Hybrid. Had I known how poor this Panda was, I would’ve refused it. A panda this heavy makes absolutely no sense and even less for a hired car. Max speed on the motorway 80 km/h and waisting lots of petrol to keep the heavy battery at 20% loading… never again.

The whole experience was excellent .. very efficient check in, fully explained the insurance options etc .. very smooth process was in my hire car within 15 mins .. the staff were super friendly and helpful .. highly recommend and would use them again

Very quick and easy getting the rental car from them. I did register previously in their system, so I recommend doing that to save time. In addition we got brand new Volvo XC40 while we had booked Peugeot 3008 (for lugagge space). XC40 fit our luggage just and just, so we went with the brand new car :) Other cars were also offered, so I can recommend them for sure!
PS The only strange thing about them was the return - no email or information when they received/checked the car. Just dropped the keys at the office (not the parking lot) and nothing followed. Just odd :)

High quality car provided in excellent condition. Booking process was easy, clear and fairly priced. The check in area was very busy but the staff were efficient in getting us on the road.

The only issue I had was trying to contact the airport desk when stuck in UK to let them know our flight was significantly delayed - when calling the desk no-one answered (which is understandably if they were busy) but all I got was a recorded message in Italian which I could not understand with no english option available. Hope they address this issue as the stress of trying to talk to someone to retain a booking is not good when stuck on a delayed flight.

The good news is my car was still reserved unlike other passengers on our flight who lost the bookings with other companies?

Stress free collection - we paid for an insurance policy in the UK which was separate from the rental insurance (and much cheaper). This fully covered us for damage and Locauto were fine accepting this. We were really lucky as well because they upgraded us to a bigger car for free which was a luxury to drive around in. The booking process was relatively straightforward but quite involved so you do need a good 30 minutes to complete that. The service once we got to the rental garage was great and we didn’t feel pressured into buying anything extra and felt we were treated fairly when returning the vehicle.

the rental car we got was almost new. Check-in and check-out went very fast and efficiently through paperless process via a tablet. No annoying efforts to sell us extra insurances, as we were already fully covered at booking the car in advance. Staff were very friendly and helpfull

Amazing experience. Thanks

Good communication with the rental company, easy return of the car with a key box so an early flight is no Problem

Fast and efficient: the pick-up as well as the return.
Good car (bigger than asked for). Friendly staff.

Kind and friendly staff! Most importantly the car was perfect and clean when picked up.

We rented a car from Locauto in Italy for a two-week trip, and overall the experience was very positive. The booking process was straightforward, the pickup and return procedures were efficient, and the vehicle was in good condition throughout our trip.

The only issue we encountered was the fuel charge at the end of the rental. We returned the car with approximately three-quarters of a tank instead of a full tank, and while we understand that additional charges apply in such cases, the amount charged seemed disproportionately high compared to local fuel prices. Combined with the refueling service fee, the total cost felt excessive for the amount of fuel missing.

Aside from this, the service was professional, and we were satisfied with the overall rental experience.