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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, comfort, and stylish designs, often noting their versatility and durability over time. Many people appreciate the unique aesthetic and the fact that the items stand out from other brands. The overall sentiment highlights the excellent craftsmanship and the comfortable fit, making them a preferred choice for many. However, some customers experienced significant issues with delivery, receiving incorrect items, or facing long delays in order fulfillment. A few other people also felt that customer service was unresponsive or unhelpful, particularly when trying to resolve returns or faulty products. There were also instances where product quality was a concern, with some items showing structural flaws or premature wear despite casual use.

What people talk about most

Product

Reviewers highlight positive aspects of product, frequently praising the high quality, comfort, and stylish... See more

Quality

Customers consistently note positive experiences with quality, highlighting the premium feel, durability, and... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the excellent,... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising quick and prompt... See more

Order

Consumers find order experiences to be ambiguous, with some reporting significant issues. Many customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I continue to be really impressed with these trainers (just got my 5th pair !!) super comfortable for everyday wear and you can feel the quality straight away. Even better knowing they are made from r... See more

Company replied

Rated 5 out of 5 stars

Every time I purchase LOCI products they are delivered in a timely manner, the product quality is high and I am have people make positive comments on the brand when I wear it. I have had the trainers... See more

Company replied

Rated 5 out of 5 stars

Loci has easily become one of my favorite sneaker collections over the past two years. I own about 5 pairs and each of them are the most comfortable sneakers I own. Highly recommended

Company replied

Rated 5 out of 5 stars

Never received this many compliments and questions on my shoes. 3 pairs in, VOLT are my personal favourite but they’re all comfortable and holding up very well! Easy to clean too. 👍

Company replied


Company details

  1. Fashion Designer

Written by the company

LØCI offers the perfect balance of style and sustainability. Eco-lux & Vegan LØCI’s very foundation is about what customers want today. A British mission driven brand that uses its profits to help save sealife. LØCI is here to change the game.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

294 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome product, company and experience

Its just an all-around great company.

The product is fantastic, and now my first choice when buying casual shoes. The customer service is excellent and on the odd occasion I've had an issue, they've cleared it up quickly and with minimum of fuss.

July 19, 2023
Unprompted review
LØCI  logo

Reply from LØCI

Hi Andrew,

Thank you for your LØCI review!
We really appreciate your enthusiasm and support for LØCI. We are always happy to help and make your purchase hassle free :)
We hope you have a lovely day !

Best wishes,

Team LØCI

Rated 5 out of 5 stars

I love løci

I love løci. Most comfortable shoes ever.

July 5, 2023
Unprompted review
LØCI  logo

Reply from LØCI

Hi Vesna,

Thank you for your LØCI review!
We're so glad to hear that you find the shoes as comfortable as we do :)

Best wishes,

Team LØCI

Rated 5 out of 5 stars

These shoes are sooo comfortable

These shoes are sooo comfortable! I am very happy with them. Thank you løci...

June 27, 2023
Unprompted review
LØCI  logo

Reply from LØCI

Hi Sas,

Thank you for your LØCI review!
We love to hear about how pleased our customers are with their LØCIs :)

Best wishes,

Team LØCI

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, super quick and responsive. Thanks!

July 13, 2023
Unprompted review
LØCI  logo

Reply from LØCI

Hi Katie,

Thank you for your LØCI review!
We're so pleased that you appreciate our wonderful customer service team. We really care about the service we deliver to our customers, so we're delighted to have that feedback :)

Best wishes,

Team LØCI

Rated 5 out of 5 stars

I love my Locis!

When I buy from brands I want to make sure that their morals align with my own. I love that Loci uses recycled materials to make their shoes, but doesn't charge an arm and a leg for them like many other supposedly sustainable brands.
The ordering process was simple and the shoes arrived quickly. They are incredibly comfy and I will be ordering more!

May 16, 2023
Unprompted review
LØCI  logo

Reply from LØCI

Hi Georgia,
Thank you for your LØCI review!
We appreciate you supporting our brand and mission it really means a lot to us :) We are also delighted to hear that you were hassle free ordering your LØCI's. Can't wait to see what your order next!
Thanks again,
Team LØCI

Rated 5 out of 5 stars

Love my Loci’s!

Love my Loci’s!
They are super stylish, but also comfortable.
I love their ethos and fact that it’s all from recycled materials. Coolest sneakers with the best mission - saving our oceans and planet!

July 4, 2023
Unprompted review
LØCI  logo

Reply from LØCI

Hi LPH,
Thank you for your LØCI review!
Your support to our missions means so much to us here and makes all the difference to the cause :)
Thanks again,
Team LØCI

Rated 5 out of 5 stars

SUPERB

Without a doubt, the best footwear on the market!

July 10, 2023
Unprompted review
LØCI  logo

Reply from LØCI

Hi Gavin,
Thank you for your LØCI review! We're so glad to hear how much you love our sneakers.
Best wishes,
Team LØCI

Rated 5 out of 5 stars

MY FAVOURITE TRAINERS BY FAR

I LOVE my Loci trainers so much I’ve bought two more pairs. Not only are they the most comfortable trainers I’ve ever owned, every time I wear them I get endless compliments. My favourite shoes by far. Trickiest decision is which style I want next …

July 2, 2023
Unprompted review
LØCI  logo

Reply from LØCI

Hi Vicky,
Thank you for you lovely LØCI review!
We are delighted to hear you love your LØCI’s as much as we do :) We appreciate your ongoing support to our brand as well. We recommend checking out our new ATOM's and NEO's for your next purchase!
Thank you, have a lovely day.
Team LØCI

Rated 5 out of 5 stars

High Quality and Comfortable Trainers

I'm very impressed with my new Locis, both in terms of quality and comfort. The materials used are clearly durable and crafted with attention to detail. They're stylish yet practical, and very well made.

July 6, 2023
Unprompted review
LØCI  logo

Reply from LØCI

Hi Tope,

Thank you for your LØCI review!
We're delighted to hear that you love our sneakers both for their style and comfort :)

Best wishes,
Team LØCI

Rated 5 out of 5 stars

The shoes are amazing

The shoes are amazing! So comfortable and I wear them everywhere.

July 6, 2023
Unprompted review
LØCI  logo

Reply from LØCI

Hi Fran,

Thank you for your LØCI review!
We're so pleased to hear how much you love your sneakers.

Best wishes,
Team LØCI

Rated 5 out of 5 stars

Great experience

July 6, 2023
Unprompted review
LØCI  logo

Reply from LØCI

Hi Lizzie,

Thank you for your LØCI review!
We're so pleased to hear that you found buying from us to be such a great experience :)

Best wishes,
Team LØCI

Rated 5 out of 5 stars

My review of these shoes

These shoes have be my go tos for forever. They’re awesome! I also love that they are made using sustainable materials. Would highly recommend to a friend.

December 3, 2022
Unprompted review
LØCI  logo

Reply from LØCI

Hi Jeremy,

Thank you so much for your LØCI review!
We love to hear how much people love our sneakers and how loyal our customers are.

Best wishes,
Team LØCI

Rated 5 out of 5 stars

Comfy

Comfy, fashionable and breathable
Love my LØCI's!!

June 29, 2023
Unprompted review
LØCI  logo

Reply from LØCI

Hi Jodee,

Thank you for your LØCI review!
We're so happy to hear how much you love your LØCI's :)

Best wishes,
Team LØCI

Rated 5 out of 5 stars

My 3rd pair and I haven’t looked back

My 3rd pair and I haven’t looked back! Love the new designs and the customer service was top. The team were helpful when it came to tracking my order.

July 4, 2023
Unprompted review
LØCI  logo

Reply from LØCI

Hi Mohammed,

Thank you for your LØCI review and being such a loyal customer!
Thank you for recognising our customer service team as well, they really want to ensure that are delivering a best in class service. The service we deliver should be as premium as the sneakers :)

Best wishes,
Team LØCI

Rated 5 out of 5 stars

LOVE these shoes

LOVE these shoes! They’re so cute and so comfy. Def going to buy another pair soon!

July 6, 2023
Unprompted review
LØCI  logo

Reply from LØCI

Hi Sara,

Thank you for your LØCI review!
So pleased to hear how much you love your sneakers. Can't wait to see what pair you choose next. Our new ATOMs and NEOs are very popular :)

Best wishes,
Team LØCI

Rated 5 out of 5 stars

The best shoes

I love these shoes! They're cute and comfortable. Would recommend to anyone!

June 10, 2023
Unprompted review
LØCI  logo

Reply from LØCI

Hi Anissa,

Thank you for your LØCI review!
We're so glad that you love our sneakers, for both style and comfortable and that you will recommend them to anyone. This means a lot to us.

Best wishes,
Team LØCI

Rated 5 out of 5 stars

I love my LØCI’s

I love my LØCI’s! They are so comfortable and my favorite shoe I have purchased. I have always struggled to find the perfect shoe for my feet, but these are them!

July 1, 2023
Unprompted review
LØCI  logo

Reply from LØCI

Hi Connor,

Thank you for your LØCI review!
We love that these are your favourite shoes ever, this is what we are aiming for :) Thank you so much for sharing.

Best wishes,
Team LØCI

Rated 5 out of 5 stars

My go to trainers brand

I am thrilled to share my amazing experience with LØCI trainers and highly recommend them to anyone in search of exceptional footwear. As a proud owner of not one, but two pairs, I can confidently say that these trainers have exceeded my expectations in terms of both design and quality.

What sets LØCI apart is their constant innovation and attention to detail. The brand recently unveiled a stunning array of new colors that are simply irresistible. With each launch, they continue to captivate me, and I can't wait to add a third pair to my collection very soon.

One aspect that truly resonates with me is LØCI's strong commitment to sustainability. Their brand ethos revolves around promoting environmentally friendly practices, and it's evident in the materials they use and their production processes. As a conscious consumer, this aligns perfectly with my values, and it feels great to support a company that prioritizes sustainability.

When you choose LØCI, you're not just purchasing trainers; you're investing in a brand that truly cares about delivering top-notch products without compromising on their environmental responsibility. From the moment I put on my first pair, I felt the comfort and durability that only high-quality craftsmanship can provide.

For me LØCI trainers are a must-have for anyone seeking stylish and eco-conscious footwear. With their outstanding design, impeccable quality, and unwavering commitment to sustainability, LØCI has become my go-to brand.

August 5, 2022
Unprompted review
LØCI  logo

Reply from LØCI

Hi Je,

Thank you so much for your fabulous LØCI review, we really appreciate the time and effort it's taken for you to leave such detailed feedback.

We're so glad that you appreciate our brand and everything we do :)

Can't wait to see what you choose for your third pair!

Best wishes,
Team LØCI

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