**editing review as I got my refund processed quickly. Not sure what’s happening to my content and buildings insurance premium. I took out insurance in February and paid in advance for 12 months.... See more
Company replied
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See what reviewers are saying
Locket is an insurer that understands the benefit of smart technology to keep your home safe and provides a discount for doing so. They are very responsive, have an app that can get you further disco... See more
Company replied
So far so good. Insurance cover hasn't even started yet so not needed to make a claim or anything tricky like that. However cover was a good price and the app seems very well built and intuitive. Nice... See more
Company replied
I can't really give an honest review as the Home Insurance policy I've purchased doesn't kick in until 24/4/22. However, the buying part was very straightforward and clear. The price I paid won ha... See more
Company replied
Company details
Written by the company
Love it? Locket. Use smart technology to protect the things you love and we’ll give you a fairer price on your home insurance. (Previously Hiro)
Contact info
5 Jardine House, Bessborough Road,, HA1 3EX, Harrow, United Kingdom
- hi@locket.insure
- locket.insure
4.5
Excellent
304 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy choice really keen price a simple…
Easy choice really keen price a simple to do online who wants to spend their time scrolling through endless faff to get home insurance, do the smart thing Locket dead simple
April 3, 2022
Reply from Locket
Ernie, do you secretly work for us?
Thanks so much for the great review and welcome to Locket!
I wonder what you did with all that spare time you saved by not scrolling through the faff..
Easy site to navigate and the small…
Easy site to navigate and the small print was written like a real person, easy to understand and quantify.
April 2, 2022
Reply from Locket
I can confirm that here at Locket, we are indeed real people.
Welcome to Locket, Kim!
Beep Bop Boop,
The Team at Locket
Great price
Website was quite hard to navigate on a mobile device. Had to go on a laptop eventually. Other than that very happy with the price and the cover provided.
April 2, 2022
Reply from Locket
Thanks so much for your review Elizabeth - welcome on board! We're thrilled you were happy with the price and cover.
We're always looking for ways to improve here at Locket and really value the feedback given. We would really appreciate it if you could get in touch and let us know which bits of our website (or app) were difficult to navigate.
Communication was excellent very easy…
Communication was excellent very easy to understand service provided is first class
April 2, 2022
Reply from Locket
Wow, thanks so much Martin! We hope the rest of your experience is first class, too.
All the best,
The Locket Team
Competitive priced home insurance
Got my home insurance online with Locket - competitive price, straight forward questions and explanations regarding contents and buildings.
March 31, 2022
Reply from Locket
Welcome to Locket, Reid!
Here's another straight forward question: how content are you with your building?
Great Service and Cost
Great Service and Cost
As someone who is not of the younger generation I would thank the young lady who looked after me during my foray into the ever increasing world of technology. She made the whole experience less frightening. And the cost was lower than I have previously been paying. Thank you Helen.
March 31, 2022
Reply from Locket
Hi Grace,
Firstly, thank you so much for taking the time to share your experience with us. We're so glad Helen was able to help you.
Finally, welcome to Locket - we're thrilled to have you with us!
All the best,
The Team at Locket
Great service and cheapest quote by…
Great service and cheapest quote by far. Thank you Locket!
March 30, 2022
Reply from Locket
Thank you, Ann - and welcome to Locket!
We're delighted to have you on board, and we really appreciate you leaving us a 5 star review.
All the best,
The Locket Team
Reply from Locket
Welcome to Locket, David!
Great to hear you were pleased with our service. We're thrilled to have you on board.
All the best,
The Team at Locket
My 1st experience here
My 1st experience here. Having over the years applying for insurance must say this was soo simple to navigate. They have packaged questions so 1 answer fits. Well worth a try.
March 29, 2022
Reply from Locket
Hi Shannon,
Thank you so much for sharing your experience with us. We're delighted to have you on board - welcome to Locket!
All the best,
The Locket Team
Great house insurance.
A new customer of Locket this year.
Website super easy to navigate and obtain quote.
Easy to understand language throughout.
The best bit....the price!!!
Excellent, highly recommended.
Thanks
March 28, 2022
Reply from Locket
Hi Sharon,
We're thrilled to see you were pleased with Locket - welcome on board!
Thank you so much for taking the time to share your experience with us.
All the best,
The Team at Locket
Reply from Locket
Hi Simon,
Firstly, welcome to Locket - we're thrilled to have you on board! Thanks so much for leaving a review with us. We also hope that you'll never have to make a claim.
All the best,
The Locket Team
Service very efficient and staff with…
Service very efficient and staff with excellent people and communication skills
March 26, 2022
Reply from Locket
Hi Tom,
Thank you so much for sharing your experience with us. We're delighted to have you on board - welcome to Locket!
All the best,
The Locket Team
Excellent information and help from Alex
March 25, 2022
Reply from Locket
We're thrilled to see you were pleased with our service!
Welcome to Locket and thank you for the feedback.
All the best,
The Locket Team
Best value I could find
Best value I could find for house insurance as good as those at twice the price. Hopefully next year there won't be a massive increase. All good for now thou 👍
March 24, 2022
Reply from Locket
Hi Paul,
We're delighted to have you on board - welcome to Locket!
Thank you so much for taking the time to share your experience with us.
All the best,
The Team at Locket
Excellent price for home insurance
March 24, 2022
Reply from Locket
Great to hear you're pleased with our pricing - thank you so much for leaving us a 5 star review.
Welcome to Locket!
All the best,
The Locket Team
Simple easy procedures to get the…
Simple easy procedures to get the insurance we needed.
March 22, 2022
Reply from Locket
Hi Malcolm,
Thank you so much for taking the time to share your experience with us. Welcome on board!
All the best,
The Locket Team
Reply from Locket
Welcome to Locket, Shirley!
Thank you for leaving us a 5 star review - we really appreciate it.
All the best,
The Team at Locket
so easy and cheap why would you not
March 22, 2022
Reply from Locket
Hi Karenlee,
It's so great to see that you're pleased with our service. We're delighted to have you on board - welcome to Locket!
All the best,
The Locket Team
Very happy with ease of applying
March 21, 2022
Reply from Locket
Hi Danny,
We're so glad you were pleased with the ease - welcome to Locket!
All the best,
The Team at Locket
Great company
Great company. Loved their take on the insurance. happy to be part of it. :)
March 20, 2022
Reply from Locket
Thank you so much for sharing your view with us - we really appreciate the feedback!
Welcome on board - very happy to have you as a Locket member.
All the best,
The Team at Locket
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